http://www.paxton-access.co.uk/comments.asp Feedback directly from our customers. Live and unfiltered! 05/09/2010 03:19:26 As always without question GOOD problem sorted by a femail member of your team 9/4/2010 17:25:41 Excellent, Friendly and patient service 9/3/2010 16:44:16 Thanks to Judith & Gerald for the help. Really strange problem solved very quickly and the problem was our end and not with the Paxton software 9/3/2010 12:54:46 <i>No comments were made</i> 9/3/2010 8:0:58 <i>No comments were made</i> 9/2/2010 20:56:52 i found out something very useful today,thank you 9/2/2010 20:23:48 As usual, good support 9/2/2010 19:44:37 <i>No comments were made</i> 9/2/2010 19:27:54 Same as always the best in the industry. Thank you. 9/2/2010 14:22:45 Very quick service, dealt with my issue within moments. Fantastic service 9/2/2010 11:54:50 A throughly interesting meeting for a Cosoa registered caravan park requiring controlled access. Dave Smith clearly explained the benifits of Net2U Vs standalone system and listed the required parts to complete task. A key selling point that was exceptional was that Dave offered to return to customer and give them training on the Net2U software - I think this level of support sold Paxton to the customer - Will update on customer response.. My initial impressions- Very pleased with support as my knowledge of door access is zero! Many thx Max Pritchard 9/2/2010 10:30:15 Jonathan was very professional and helpful, he resolved my issue immediately. Thank you. 9/2/2010 10:6:28 Once again a very informative course using this versatile equipment. many thanks Alan and Ian 9/1/2010 23:10:14 Service was first class 9/1/2010 18:36:31 Spoke to Nick Derbyshire who explained the options, prepared a quote and sent it. It arrived before I put the 'phone down. Impressive! In order to improve, you will need to read my mind before I contact you, then we can cut out the 'phone call. 9/1/2010 16:56:7 I had a problem loading my net2 access control, tech support diagnosed the problem and gave easy step by step instructions to rectify the issue. cheers guys. 9/1/2010 16:53:52 I received a prompt reply to my original e-mail and when I phoned I spoke with Kerri Williams who was extremely helpful. Very happy with the service and advice I received. 9/1/2010 15:11:4 <i>No comments were made</i> 9/1/2010 13:31:5 Always helpful and a credit to Paxton 9/1/2010 12:50:12 Paxton are useually quite confident and offer the right technical advise. On this occaission, the lady I spoke to was unsure and at first insisted that the database cannot be backed up automatically. I had to push a little, asked her to check with someone else, then she said it was possible. Now, I dont expect everyone to know every little detail on the ins and outs of a particular system, however I do expect that support operators need to seek advise from others when they do not know and not just try and fob someone off! This jhas knocked my confidence in Paxtons support. Carl Samm Fortress Alarms UK Ltd Abingdon Oxfordshire 9/1/2010 10:39:16 <i>No comments were made</i> 9/1/2010 9:57:52 It was like a breath of fresh air dealing with Paxton, helpful, efficient and polite. The service was excellent - thank you. 9/1/2010 9:45:36 very helpful 8/31/2010 22:27:53 Yet again, another simple & efficient answer to what I thought was a difficult problem! 8/31/2010 20:42:45 Dave Smith has been exceptionally helpful, with a very difficult installation 8/31/2010 18:12:42 Just a general enquire re Net 2 and door monitoring when held open ie letting people in with out swipping the reader. 8/31/2010 14:32:8 Great service and pain free - thank you 8/31/2010 11:56:1 <i>No comments were made</i> 8/31/2010 11:52:57 There should be an 'excellent' box above as the service I receive from Paxton is always excellent 8/29/2010 10:34:39 <i>No comments were made</i> 8/28/2010 16:47:35 <i>No comments were made</i> 8/27/2010 19:52:39 <i>No comments were made</i> 8/27/2010 19:52:18 <i>No comments were made</i> 8/27/2010 17:42:52 Verry happy with Paxton's support every time I call. And again today it was painless. 8/27/2010 13:22:29 charming lady very helpful 8/27/2010 11:12:55 <i>No comments were made</i> 8/27/2010 8:32:6 excellent, as ever. gets a bit boring after a while! I ring with a problem; you answer it; job done! 8/26/2010 19:46:57 Absolutely brilliant help, following very clear instructions I easily and quickly set up the areas and anti passback function for our new entrance turnstiles. Thank you. 8/26/2010 18:39:38 excellent service, really helped us out! 8/26/2010 17:12:38 Quiry on a problem sorted straight away many thanks Ian 8/26/2010 17:2:8 <i>No comments were made</i> 8/26/2010 16:45:54 <i>No comments were made</i> 8/26/2010 15:22:40 Very prompt, courteous and responsive 8/26/2010 9:5:10 Spot on technical support as always. 8/25/2010 21:15:37 The quality of your technical assistance, as always, is only equaled by the quality of your products, any further comment would really be superfluous. A very grateful John A 8/25/2010 18:17:12 Verry helpful info on a product not supplied by paxton 8/25/2010 15:40:29 <i>No comments were made</i> 8/25/2010 14:22:6 It was first class advice that sorted the problem within 5 mins and the call was answered quickly, thats why i pay the little extra for paxton because if it does not work first time you can rely on tech to get it sorted thanks Matt 8/25/2010 13:29:6 <i>No comments were made</i> 8/25/2010 10:53:29 As with any help line "It all depends who picks up the phone" Because I had never worked on an access control system before it was a very, very steep learning curve for me which involved several calls to Paxton. It has to be said that the last gentleman I talked with was very sympathetic, understanding, and talked me through things in a very orderly manner. By carefully listening to my fault description, what I had done to try and resolve it he very quickly pointed me in the right direction. Others i am afraid took me down a route which I knew was going to lead me no where. By that I mean, although I am not an access control engineer I have excellent electronic backround with 40 years experience. I just knew that being guided down the road of checking continuity of cables in ceilings when I had only replaced a panel was going to be fruitless, i was correct.. 8/25/2010 9:42:24