Customer Service was very knowledgeable. The help on the phone could be improved through having better verbal navigation i.e. when the representative was helping me, they were attempting to troubleshoot the issue (and they ended up being correct about what the issue was) they were asking me to navigate to specific areas of the Net2 Access UI- It would've been helpful if they had concrete references for where they wanted me to navigate i.e. "on the left hand taskbar click users" or "after clicking users in the left hand task bar, select access control" Better verbal navigation would've improved the experience slightly and allowed the call to be shorter, which is better for me and you as a rep/company. Overall, I was pleased and the problem was resolved with excellence. Thank you.

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