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Customer comments


Customers who call us are asked to comment on their experience. We generally receive several opinions per day. They are automatically published here without any edits or deletions. We have so far received a total of 25,769. Below are the most recent:

The latest 25 comments are being displayed.
  • good (25)
  • average (0)
  • poor (0)

good
20th November 2018 at 21:03
Very informative. John Murray gave an excellent presentation for us today

good
20th November 2018 at 19:56
excellent and quick service

good
20th November 2018 at 18:26
Excellent helped my greatly

good
20th November 2018 at 18:15
Its good to see new products from Paxton, the app, Paxlock Pro, all goo devices. as always the support from Steve and the team is 2nd to none.

good
20th November 2018 at 15:55
Tech team where excellent to deal with with, quick to answer the call and very informative with a solution to my request. It makes a change to call a manufacturer and actually have the query dealt with in such a professional manner.

good
20th November 2018 at 15:15
No amazing option so settling on good. Cheers Matt.

good
20th November 2018 at 14:14
Great tech service

good
20th November 2018 at 13:47
Very good

good
20th November 2018 at 11:41
quickly and efficiently dealt with , thank you

good
20th November 2018 at 11:30
Thank you Gary - very complete and thorough!

good
20th November 2018 at 10:57
Friendly & professional, thanks.

good
20th November 2018 at 10:16
Duidelijke presentatie met zeer mooie producten !

good
20th November 2018 at 09:42
Excellent

good
20th November 2018 at 05:53
Mark is very helpful and our meeting was great.

good
19th November 2018 at 21:18
Got some good info on how we can get our Reader to work better.

good
19th November 2018 at 21:18
Carolina was knowledgeable, courteous and so very helpful. She was able to answer all questions I asked and made me feel she was engaged in our conversation and fully invested in providing me with the solution needed for my end user. If all interactions were like this one; I would always choose to bring my business to Paxton. Thanks for the great customer service, Carolina!

good
19th November 2018 at 18:40
She was awesome! Fast, efficient, and thorough!

good
19th November 2018 at 18:30
very helpful

good
19th November 2018 at 15:01
The tech support departments was very helpful and supported us very well. Thank you,

good
19th November 2018 at 14:11
Excellent prompt service - thank you.

good
19th November 2018 at 11:54
1st class Support

good
18th November 2018 at 21:39
Very friendly, dealt with my problem straight away on the phone. Very professional

good
17th November 2018 at 12:28
As always very fine service, answered on the 3rd ring. Helped me migrate from Net2 5.o to 6.0 and to another host machine. May I suggest you update documentation for 6.0 for this process?

good
17th November 2018 at 11:11
Engineer was polite and very helpful in resolving my issue

good
17th November 2018 at 09:14
Well impressed with the service, some of my required items are third party recommendations from yourselves. Would have been ice to have got a full Paxton Access solution to go along side my full Hanwha CCTV solution, but I am sure it will work.