Customer comments

Customers who call us are asked to comment on their experience. We generally receive several opinions per day. They are automatically published here without any edits or deletions. We have so far received a total of 24,464. Below are the most recent:

The latest 25 comments are being displayed.
  • good (24)
  • average (1)
  • poor (0)

23rd July 2018 at 12:45
Excellent meeting, much appreciated

23rd July 2018 at 12:42
Still un-resolved and when I phone your number no one answers. Was chatting with Jonny in 2nd Line and need to speak with him again. Our Roll Call is not printing when the Fire Alarm test is performed. Needs urgent assistance.

23rd July 2018 at 11:48
Sets the standard for for customer support

23rd July 2018 at 10:38
Die Produkte wurden kompetent vorgestellt!

23rd July 2018 at 10:35
great help as always. cheers guys

23rd July 2018 at 09:17
As always, excellent meeting! Kate covered all things new and answered all our queries.

23rd July 2018 at 08:28
Good Presentation - Client has confirmed that they would like to proceed with the project

22nd July 2018 at 17:22
Keith is dedicated to our success. He answers questions accurately and never with "I think" or "it should". If he doesn't know, he finds out and gets back to us before we follow up.

22nd July 2018 at 08:13
The tech info got the system back on line with easy to follow instructions

21st July 2018 at 09:25
Adam was very helpful and answered all my queries on installing a Net 2 Entry system with 2 panels / 2 controllers, wired back to existing Net 2 system with POE. Rob Warren Premier Gate Automation Ltd..

20th July 2018 at 20:53
John was very nice and reached out to us even though we are not a supplier. He explained our new system and was very informative about the equipment we had recently installed.

20th July 2018 at 20:00
Quick and easy. Thanks team

20th July 2018 at 19:09
Erin was pleasant, knowledgeable of the product line and a had answers to all our questions. Positive attitude!

20th July 2018 at 18:40
John is very knowledgeable of the Paxton line and was able to work with us on a joint call with one of our largest existing customers to help solidify their interest in Paxton Access Control. Follow up on the open items will be of the essence in closing the loop on getting this integrator signed up as a Paxton partner.

20th July 2018 at 16:31
Very pleasant gentlemen and willing to ask technical questions that I had raised

20th July 2018 at 15:23
Mason is doing a great job promoting Paxton, knowledge and patient is where he is the best.

20th July 2018 at 12:47
Took a long time to answer the phone , then chased an order that should have been dispatched to Birmingham branch and was told it was sent to Bramley branch . Not impressed.

20th July 2018 at 11:51
Paxton Technical Support is always very good and the staff very pleasant and helpful

20th July 2018 at 10:49
Very good service as always the staff are always helpful and friendly

20th July 2018 at 10:31
Mark is a very informed and helpful representative. Because of this good service we do include Paxton quote options to our clients and hope to have some Paxton sites in the near future.

20th July 2018 at 08:51
Problem sorted quickly and easily very polite and professional.

19th July 2018 at 19:15
John is a wonderful advocate and a great partner

19th July 2018 at 17:05

19th July 2018 at 16:57
friendly service with excellent results

19th July 2018 at 15:48
Very good and professional service as always. Very quick response and very helpful.