Customer comments

Customers who call us are asked to comment on their experience. We generally receive several opinions per day. They are automatically published here without any edits or deletions. We have so far received a total of 26,382. Below are the most recent:

3 poor comments are being displayed. To view the latest 25 comments click here.
  • good (22)
  • average (0)
  • poor (3)

16th January 2019 at 20:01
Normally 5* support but it was quite a struggle today. Stringing full structured sentences seemed to be a challenge. I was told outright that time & attendance and Roll call could not be done with one net2 controller, pro software, and two readers. Two Controllers and 4 readers would be required. Seemed a ridiculous solution for what is literally replacing a paper signing in book - No access Control. I still wasn't convinced after the 30mins~ phone calls so I set it up in our office. Set the In reader as Clock IN, and area direction Outside World to Inside. Then set the Out reader as Clock Out and as a Muster. Seems to work in testing......

15th January 2019 at 23:12
They never called me back

15th January 2019 at 20:52
We talked to three different support . Three different answers . I simple 10 minute job , took three hours . Issue is resolved , but this was the most frustrating experience I have experienced in many years