Contact us
Support available (GMT):
7am to 7pm Monday to Friday
9am to 1pm Saturday
Our Support team is now available via webchat, to give you even more ways to reach us!
Webchat is the best channel if you have a quick question about a product or where to find something on the website. If you need more in-depth technical support, please give us a call so the team can best support you with your query.
We take your privacy seriously and will only use your information for the purpose of your query.
Paxton 5-year guarantee and simple returns policy
We offer a five-year guarantee on all our products. If a problem arises, follow these three simple steps and we will get your return sorted:
- Call into Technical Support if a problem arises on site, Support will then troubleshoot the issue.
- If the issue cannot be solved, you will be supplied with a returns number.
- Within 30 days you can either:
- Return to your distributor for an exchange or credit
- Send the product directly to Paxton with the returns number for an exchange
