Paxton Installer april 2020

Hierbij de april-editie van onze ‘Paxton Installer’. Maandelijks brengen wij u via deze nieuwsbrief op de hoogte van alle nieuwe ontwikkelingen en events.

  • Paxton tags nu nog beter herkenbaar!
  • Het Paxton team staat nog steeds voor u klaar om u en uw bedrijf te ondersteunen!
  • Brandweer Midden- en West-Brabant opent deuren met Paxton toegangscontrole
  • Installateur aan het woord
  • Nieuwe Entry Standaard monitor!
  • Hulp nodig of technische vragen?
  • Integreer uw lockers met Paxton MIFARE kaarten of tags
  • In de spotlight: Net2 I/O module

 

Lees snel de Paxton Installer hier:

Overzicht verzonden nieuwsbrieven

 

We zijn er om u en uw bedrijf te ondersteunen

Als reactie op Coronavirus (COVID-19) hebben we enkele wijzigingen aangebracht om een goede gezondheid en welzijn van onze medewerkers te waarborgen, terwijl we ervoor zorgen dat we het hoge serviceniveau blijven bieden dat u van ons gewend bent. We zijn ervan overtuigd dat u weinig verandering zult zien in de communicatie met ons.


Paxton producten bestellen

We zijn er trots op een echte Britse fabrikant te zijn met uitstekende relaties met onze leveranciers, waardoor we momenteel geen significante vertragingen verwachten bij de beschikbaarheid van onze producten.

We volgen de situatie echter dagelijks en zullen u zo snel mogelijk op de hoogte brengen als er iets wijzigt. Indien u een vraag heeft over een bestelling, neem dan contact op met onze supportafdeling, zij helpen u graag.

Lees verder om te zien welke ondersteuning we verder nog kunnen bieden…

 

 

Ons technische supportteam is nog steeds goed bereikbaar

Wij merken dat er momenteel nog veel installateurs aan het werk zijn. Heeft u vragen of technische ondersteuning nodig? Ons technische supportteam staat van maandag tot en met vrijdag gewoon voor u klaar.

Neem telefonisch contact met ons op via: +31(0)76 3333 999 (NL), +32(0)78485147 (BE) of stuur een e-mail naar: support@paxton-benelux.com

 

Contact

Het Paxton team staat voor u klaar om u en uw bedrijf te ondersteunen!

Hoewel persoonlijke ontmoetingen tijdelijk niet mogelijk zijn, helpen wij u graag op afstand. Onze sales collega’s geven u graag virtuele verkoopondersteuning en helpen u graag met offertes.

Neem contact op met uw salesmanager of stuur een mail aan support@paxton-benelux.com om uw virtuele sales afspraak in te plannen.

 

Contact

 

Paxton technische tools

Wist u dat u veel informatie op onze website kunt terugvinden bij Technische tools?

Hier vindt u sales documentatie, productvideo’s, technische documentatie, software downloads en veel meer.

Houdt ook zeker onze Facebook, InstagramLinkedIn en Twitter pagina’s in de gaten voor het laatste Paxton nieuws.

Technische tools

Klik op een link om direct naar een nieuwsbericht te gaan

Beschikbaarheid technische supportteam

Virtuele verkoopondersteuning

Gratis technische tools

 

DG Beveiliging en Communicatie

DG Beveiliging en Communicatie bestaat al bijna 20 jaar. Wat ooit in Veendam is begonnen met 2 medewerkers, is uitgegroeid tot een dynamisch bedrijf. Inmiddels werken er bij DG Beveiliging en Communicatie circa 25 medewerkers. In 2019 is de vestiging in Drachten, Friesland geopend. Hier spraken we met Marten Dijkstra, die bijna 30 jaar ervaring heeft in de beveiligingsbranche en sinds 2018 werkzaam is bij DG Beveiliging en Communicatie.

Marten heeft in het verleden veel met de producten van Paxton gewerkt. Hij is als technisch adviseur betrokken van begin tot eind bij de verschillende projecten. “Er is vaak contact met de supportafdeling van Paxton, zij bieden een goede ondersteuning voor ons in de praktijk”, geeft hij aan.

Momenteel zijn er veel projecten waar de toegangscontrole van Paxton wordt toegepast. Onlangs heeft DG Beveiliging en Communicatie, een groot transportbedrijf voorzien van Paxton toegangscontrole. De wens van de klant was het gebruik van kaartlezers en elektronische sloten. Een erg arbeidsintensieve opdracht i.v.m. de bekabeling. Marten Dijkstra heeft de klant kunnen overtuigen om gebruik te maken van het draadloze deurbeslag PaxLock. De klant is hier zeer tevreden over. In het pand zijn inmiddels 30 PaxLocks geïnstalleerd. Uitbreiding hierop volgt nog. Ook bij een kantoorpand in Leeuwarden is gekozen om 16 PaxLocks te plaatsen. Dit betreft een monumentaal pand. De toegevoegde waarde van de PaxLock is dat er geen bekabeling nodig is.

DG Beveiliging en Communicatie installeert regelmatig het draadloze PaxLock deurbeslag, maar ook het deurintercom systeem Entry en de Net2 oplossingen worden veelvoudig geïnstalleerd.

DG Beveiliging en Communicatie is voornamelijk werkzaam op de zakelijk markt en slechts incidenteel bij particulieren. Bij nieuwe aanbestedingen wordt zoveel mogelijk Paxton aangeboden.

Alle monteurs van DG Beveiliging en Communicatie hebben de gratis toegangscontrole trainingen van Paxton gevolgd. Fijn is dat de Net2 software updates altijd duidelijk bekend gemaakt worden, geeft Marten aan. In de nieuwe software versies zitten vaak nieuwe functies die toegevoegde waarde kunnen bieden. Verder vindt Marten Paxton erg innovatief, er komen regelmatig nieuwe producten op de markt.

Kortom: Marten Dijkstra is enthousiast:  “goede ervaring met de producten en de installatie van de producten is makkelijk en simpel. Echt Plug & Play!”

 

Contactgegevens DG Beveiliging en Communicatie:
Kelvinlaan 7A
9207 JB Drachten
Tel: 0513-640201
Email: info@dgbeveiliging.nl

Vi finns här för att hjälpa dig

Som svar på coronaviruset har vi gjort några förändringar för att främja god hälsa och välbefinnande för våra anställda så att vi kan fortsätta att erbjuda den höga servicenivån du förväntar dig av oss.

Beställa Paxton-produkter

Vi är medvetna om att en kedjereaktion på grund av utbrottet av coronaviruset (COVID-19) har skapat leveransförseningar av produkter för vissa tillverkare. Vi har ett nära samarbete med våra partners i leverantörskedjan och för närvarande förutspår vi inga större förseningar på tillgängligheten av våra produkter.

Vi övervakar dock situationen dagligen och uppdaterar dig omedelbart om något skulle förändras. Om du har en produktbeställning eller fråga, vänligen kontakta vårt supportteam som gärna hjälper till. Vi vill tacka dig för ditt fortsatta stöd under denna tid och kommer att samarbeta med dig för att säkerställa att vi kan hjälpa dig med allt du behöver.
 
 

Teknisk support är fortfarande tillgänglig

Våra kundtjänstteam är redo och väntar på att ta emot ditt samtal. Några av våra medarbetare jobbar på distans, men du kommer inte att märka någon skillnad i nivån på support och service du får från oss.

Vårt team är här för att hjälpa dig fem dagar i veckan

Mån-fre 8.00 till 20-00 CET.

 

Kontakta kundtjänst

 

Ditt Paxton-team är fortfarande tillgängligt för att hjälpa dig och ditt företag!

Personliga möten har skjutits upp tillfälligt, men vi har fortfarande öppet. Vårt team med Paxton-experter är redo att hjälpa dig på distans. Hör av dig om du behöver säljstöd eller utbildning för en specifik kommande installation.

Om du redan har ett möte inplanerat kommer din account manager att kontakta dig för att diskutera de nya arrangemangen.

 

Boka ett virtuellt smöte

Dina resurser online

Glöm inte att du har tillgång till en bank med färdiga resurser som finns på vår webbplats under fliken “installera Paxton”.

Den kan du kan använda när du vill. Din kunskapsbank för montering och offerter. Här hittar du produktbroschyrer, produktvideor och handledning, teknisk dokumentation och nedladdning av programvara.

 

Se dina resurser


 

Snabblänkar

Klicka på en länk för att komma direkt till den här uppdateringen.

Vanliga frågor

Uppdatering av kundsupport – 25/03/2020

försäljningsuppdatering – 25/03/2020

Visa dina resurser – 25/03/2020

Vanliga frågor

1. Vilka förändringar har Paxton gjort för att säkerställa deras anställdas och deras kunders välbefinnande?
I överensstämmelse med rekommendationer om bästa praxis för att hålla sig hemma och social distans arbetar nu majoriteten av våra anställda hemifrån. Detta inkluderar kundsupport, utbildning, försäljning och marknadskommunikation som arbetar hemifrån. Kärnpersonalen som kvarstår i våra lokaler följer strikta riktlinjer för social distans.

2. Medan anställda arbetar på distans, påverkas den servicenivå du kan tillhandahålla?
Nej inte alls. Som ett teknikföretag är vi väl inrättade för att använda teknik till vår fördel för att upprätthålla utmärkt kundservice samtidigt som vi garanterar största komfort och välbefinnande i vårt Paxton-team.

3. Kan vi förvänta oss ytterligare förändringar i Paxton när situationen fortskrider?
Du kan vara säker på att vi övervakar situationen dagligen för att säkerställa att eventuella ändringar kan genomföras snabbt med minsta störning. Som ett teknikföretag med en meritlista i att reagera dynamiskt på förändrade händelser är vi välplacerade att anpassa samtidigt som vi upprätthåller affärer som vanligt.

4. Kan jag fortfarande få support från Paxton Sales-teamet?
Medan personliga möten tillfälligt har skjutits upp är Paxton öppna för affärsverksamhet. Vårt team av Paxton-experter är redo för distansmöten och kan erbjuda kunder support på:

– Försäljningsstöd
– Produktdemos och systemöversikter<
– Projekt planering
– Citat och idrifttagning support

Skicka bara ett e-postmeddelande till exports@paxton.co.uk så bearbetar och planerar vi ditt möte inom 48 timmar. Då skickar vi dig informationen och möter dig online.

5. Är ditt supportteam fortfarande tillgängligt om jag har frågor eller tekniska problem?
Ja, våra kundtjänstteam runt om i världen är redo och väntar på att ringa ditt samtal. Medan vi har ställt in majoriteten av vårt team för att arbeta på distans, kommer du inte att märka någon skillnad i nivån på supporten du får från oss, eller i den tid det tar att besvara ditt samtal.

6. Hur når jag till kundsupportteamet?
Kontaktuppgifterna för support har inte ändrats. Du kan hitta dem på vår sida Kontakta oss.

7. Kommer produktutbudet att påverkas av den nuvarande situationen?
Vi har arbetat nära med våra leverantörskedjor för att mildra eventuella störningar i leveransen av Paxton-produkter. För närvarande förutser vi inte några betydande förseningar i produktutbudet som kommer att påverka våra kunder.

Vi övervakar dock situationen dagligen och uppdaterar dig omedelbart om något skulle förändras.

8. Kan jag fortfarande få tillgång till Paxton produktinformation och litteratur, så att jag kan förbereda mig för kommande projekt?
Absolut! Vår helt nya webbplats är full av användbar information och svar på de vanligaste frågorna så att du enkelt kan göra ditt jobb och fortfarande erbjuda dina kunder den högsta servicenivån.

Saker att leta efter:

Resurser åt installatörer (i avsnittet “Installera Paxton”) – din måste-ha verktygssats för montering och citering av Paxton-produkter. Här hittar du produktbroschyrer, produktvideor och handledning, teknisk dokumentation och nedladdning av programvara

Produkter & lösningar – en praktisk guide till fördelarna och användningen av våra kärnsystem; Net2 och Standalone

Var används Paxton – verkliga exempel och tips och tricks för att citera Paxton på en rad webbplatser

9. Vilket annat innehåll är tillgängligt?
Du kan också hitta en rad användbara videor från produktöversikter till demos på vår Paxton YouTube-kanal? Titta online för att ta del av dina produktkunskaper eller varför inte dela dem med dina kunder via dina egna sociala mediekanaler?

Wir sind hier, um Sie zu unterstützen

Als Reaktion auf Coronavirus (COVID-19) haben wir einige Änderungen vorgenommen, um die Gesundheit und das Wohlbefinden unserer Mitarbeiter zu fördern, damit wir weiterhin das hohe Serviceniveau bieten können, das Sie von uns erwarten können.

Bestellung von Paxton-Produkten

Wir freuen uns, sagen zu können, dass wir aufgrund der ausgezeichneten Arbeitsbeziehungen mit unseren Lieferanten derzeit keine wesentlichen Verzögerungen bei der Verfügbarkeit unserer Produkte erwarten.

Wir beobachten die Situation täglich und werden Sie umgehend informieren, wenn sich etwas ändern sollte. Wenn Sie eine Produktbestellung oder eine Anfrage haben, wenden Sie sich bitte an unser Kunden-Supportteam, das Ihnen gerne weiterhilft.

Lesen Sie weiter, um zu sehen, welche weitere Unterstützung wir für Sie bereitgestellt haben.
 
 
 

Technische Unterstützung ist noch verfügbar

Unsere Technische Unterstützung-Teams ist bereit und warten auf Ihren Anruf. Obwohl wir einige unserer Teams für die Arbeit aus der Ferne eingeplant haben, werden Sie keinen Unterschied im Hinblick auf das Support- und Serviceniveau feststellen, welches Sie von uns erhalten.

Unser Team steht Ihnen an fünf Tagen in der Woche zur Verfügung…

Mo-Fr 8.00-17.00 Uhr.
 

Kontakt zum Support

 

Wir sind bereit, Sie heute online zu treffen

Ihr Kundenbetreuer steht noch immer für ein Ferntreffen zur Verfügung, um Ihre anstehenden Projekte zu besprechen und Vertriebs- und Systemunterstützung zu leisten.

Wenn Sie bereits eine Besprechung geplant hatten, wird sich Ihr Kundenbetreuer mit Ihnen in Verbindung setzen, um die neuen Vereinbarungen zu besprechen.

Setzen Sie sich mit verkauf@paxton.co.uk in Verbindung, um Ihr virtuelles Ferntreffen zu buchen.

 

Finden Sie Ihren Kundenberater

Persönliche Fern-Schulung

Obwohl derzeit bis ende April keine persönlichen Schulungen stattfinden, wenden Sie sich bitte an uns, wenn Sie oder Ihr Unternehmen eine Schulung für eine bestimmte bevorstehende Installation benötigen, und wir werden Ihnen innerhalb von 48 Stunden die erforderliche Schulung zukommen lassen.

 

Nehmen Sie Kontakt auf

 
 

Ihre Arbeit online einfacher machen

Vergessen Sie nicht, dass Sie auf unserer Website unter dem Reiter ‘Montage von Paxton-Produkten’ Zugang zu einer Reihe von vorgefertigten Ressourcen haben, die Sie jederzeit nutzen können. Ihr “Must-have Werkzeug” für die Zusammenstellung und Angebotserstellung

Sie finden hier Produktbroschüren, Produktvideos und Anleitungen, technische Dokumentation und Software-Downloads.

 

Ihre Ressourcen anzeigen


 

Quicklinks

Klicken Sie auf einen Link, um direkt auf dieses Update zuzugreifen.

Aktualisierung des Kundensupports – 25.03.2020

Verkaufsupdate – 25.03.2020

Trainingsupdate – 25.03.2020

Anzeigen Ihrer Ressourcen – 25.03.2020

 

FAQs

 

1. Welche Änderungen hat Paxton vorgenommen, um das Wohlergehen seiner Mitarbeiter und Kunden zu gewährleisten?
In Übereinstimmung mit den Empfehlungen für bewährte Praktiken in Bezug auf das Verbleiben zu Hause und soziale Distanz, arbeitet die Mehrheit unserer Mitarbeiter jetzt von zu Hause aus. Dazu gehören Kundenbetreuung, Schulung, Verkaufs- und Marketingkommunikation. Das Stammpersonal, das in unseren Räumlichkeiten verbleibt, hält sich an strenge Richtlinien zur sozialen Distanzierung.

2. Wird das Niveau der Dienstleistungen, welche wir anbieten können, beeinträchtigt, wenn Mitarbeiter aus der Ferne arbeiten?
Nein, ganz und gar nicht. Als Technologieunternehmen sind wir gut aufgestellt, um die Technologie zu unserem Vorteil zu nutzen, um einen ausgezeichneten Kundenservice zu gewährleisten und gleichzeitig den größtmöglichen Komfort sowie Wohlbefinden unseres Paxton-Teams sicherzustellen.

3. Können wir bei Paxton mit weiteren Veränderungen rechnen, wenn die Situation sich weiterentwickelt?
Seien Sie versichert, dass wir die Situation täglich neu bewerten, um sicherzustellen, dass erforderliche Änderungen schnell und mit möglichst geringen Unterbrechungen umgesetzt werden können. Als Technologieunternehmen mit Erfahrung bei der dynamischen Reaktion auf sich verändernde Ereignisse sind wir in einer guten Position, um uns anzupassen und gleichzeitig möglichst die “business as usual”-Praktiken beizubehalten.

4. Kann ich trotzdem Unterstützung von meinem regionalen Vertriebsteam erhalten?
Trotzdem, dass die persönlichen Treffen vorübergehend verschoben wurden, ist Paxton für Geschäfte geöffnet. Unser Team von Paxton-Experten steht für Besprechungen per Fernzugriff bereit und kann Kunden Unterstützung anbieten:
– Unterstützung im Vertrieb
– Produkt-Demos & Systemübersichten
– Planung von Projekten
– Unterstützung bei der Angebotserstellung und Inbetriebnahme

Schicken Sie uns einfach eine E-Mail an verkauf@paxton-gmbh.de und wir werden Ihre Anfrage innerhalb von 48 Stunden bearbeiten und planen. Wir senden wir Ihnen die Details und werden Sie Online treffen können.

5. Sind die kostenlosen Schulungen für Installateure noch verfügbar?
Ja! Auch wenn derzeit keine Präsenz-basierte Schulungen stattfinden, geben Sie uns bitte Bescheid, wenn Sie oder Ihr Unternehmen eine Schulung für eine bestimmte, bevorstehende Installation benötigen. Senden Sie uns einfach eine E-Mail an training@paxton-gmbh.de. Unser erfahrenes Team von Paxton-Trainern wird sich innerhalb von 48 Stunden mit Ihnen in Verbindung setzen, um eine auf Ihre Bedürfnisse zugeschnittene Online-Schulung zu planen.

6. Ist das Support-Team noch erreichbar, wenn ich Fragen oder technische Probleme habe?
Ja, unsere Kundensupport-Teams auf der ganzen Welt stehen bereit und warten auf Ihren Anruf. Obwohl wir den Großteil unseres Teams für die Arbeit von zu Hause eingerichtet haben, werden Sie keinen Unterschied im Umfang des Supports, welchen Sie von uns erhalten, oder in der Zeit, die für die Beantwortung Ihres Anrufs benötigt wird, feststellen.

7. Wie erreiche ich das Kundensupport-Team?
Die Kontaktdaten für den Support haben sich nicht geändert. Sie finden sie auf unserer Webseite im Bereich Kontakt.

8. Wird das Produktangebot durch die aktuelle Situation beeinträchtigt?
Wir haben eng mit unseren Partnern in der Lieferkette zusammengearbeitet, um jegliche Unterbrechung der Lieferung von Paxton-Produkten abzuschwächen. Zum gegenwärtigen Zeitpunkt sehen wir keine nennenswerten Verzögerungen bei der Produktauslieferung vor, die sich auf unsere Kunden auswirken werden.

Wir beobachten die Situation jedoch täglich und werden Sie umgehend informieren, falls sich etwas ändern sollte.

9. Wie kann ich in dieser Zeit zu den neuesten Nachrichten von Paxton auf dem Laufenden bleiben?
Sobald es Neuigkeiten gibt, werden wir alle Aktualisierungen mit den Abonnenten unseres Newsletters teilen. Wenn Sie noch nicht abonniert sind, können Sie dies hier tun.

10. Kann ich weiterhin Zugriff auf Paxton-Produktinformationen und Literatur erhalten, damit ich mich auf bevorstehende Projekte vorbereiten kann?
Auf jeden Fall! Unsere nagelneue Website ist vollgepackt mit hilfreichen Informationen und Antworten auf die am häufigsten gestellten Fragen, damit Sie Ihre Arbeit leichter erledigen und Ihren Kunden trotz allem den höchsten Servicegrad bieten können.

Dinge, auf die Sie achten sollten:

Ressourcenmaterial für Errichter (im Abschnitt ‘Montage von Paxton-Produkten’) – Ihr unentbehrliches Toolkit für das Anbieten und Angebotserstellung für – Paxton-Produkte. Hier finden Sie Produktbroschüren, Produktvideos und Tutorials, technische Dokumentation und Software-Downloads.
Produkte und Lösungen – ein praktischer Leitfaden zu den Vorteilen und der Nutzung unserer Kernsysteme; Net2, Standalone, Paxton10
Wer verwendet Paxton – Beispiele aus der realen Welt und Tipps und Tricks mit Paxton Anwenderberichten aus einer Reihe von Kunden Standorten

11. Welche anderen Inhalte sind verfügbar?
Auf unserem Paxton YouTube-Kanal finden Sie auch eine Reihe hilfreicher Videos von Produktübersichten bis hin zu Demos. Schauen Sie online, um Ihr Produktwissen aufzufrischen, oder warum teilen Sie es nicht über Ihre eigenen Social Media-Kanäle mit Ihren Kunden?

Nous sommer là pour vous accompagner

En réponse au coronavirus (COVID-19), nous avons apporté quelques changements pour promouvoir la santé et le bien-être de nos colaborateurs afin que nous puissions continuer à offrir le haut niveau de service que vous pouvez attende de nous.

Commande de produits Paxton

Nous savons qu’un effet d’entraînement lié à l’arrivée du coronavirus (COVID-19) a retardé l’approvisionnement de certains fabricants.

Nous sommes heureux de dire que grâce à d’excellentes relations de travail avec nos fournisseurs, nous ne prévoyons actuellement aucun retard important dans la disponibilité de nos produits. Si vous avez une commande de produit ou une requête, s’il vous plaît contacter notre équipe support qui sera heureuse de vous aider.

Nous tenons à vous remercier de votre soutien continu pendant cette période et nous travaillerons avec vous pour nous assurer que nous pouvons vous aider quelque soit votre besoin.

Lisez la suite pour voir quel autre soutien nous avons mis en place pour vous…
 

Le support technique est toujours opérationnel

Nos équipes d’assistance clientèle sont prêtes et attendent votre appel. Bien que nous ayons prévu que certains membres de notre équipe travaillent à distance, vous ne remarquerez aucune différence dans le niveau de soutien et de service que nous vous apporterons.

Nos équipes sont là pour vous aider cinq jours par semaine.

De 8H00 à 17H00 du lundi au vendredi.

 

Contactez l’assistance

Nous sommes prêts à vous rencontrer en ligne dès aujourd’hui!

Paxton est toujours ouvert aux business. Votre gestionnaire de compte est toujours disponible pour une réunion à distance, pour discuter de vos projets à venir et fournir un soutien aux ventes et au système.

Si vous aviez déjà prévu une réunion, votre gestionnaire de compte se rapprochera de vous pour discuter des nouvelles dispositions prises.

Entrez en contact au ventes@paxtonaccess.fr pour réserver votre rendez-vous commercial virtuel.

Si vous avez besoin de soutien et ne savez pas qui est votre représentant, vous pouvez les trouver ici.

Formation en personne à distance

Bien que les séances de formation en personne soient actuellement en attente jusqu’à la fin d’avril, si vous ou votre entreprise avez besoin de formation pour une installation à venir, s’il vous plaît entrer en contact et nous allons vous mettre en place avec la formation dont vous avez besoin dans les 48 heures.

Restez en contact
 
 
 

Rendre votre travail plus facile en ligne

N’oubliez pas que vous avez accès à une banque de ressources prêtes à l’emploi sur notre site Web sous l’onglet « devenir installateur Paxton » que vous pouvez utiliser quand vous voulez. Votre boîte à outils indispensable pour l’installation et les devis.

Vous trouverez des brochures produits, des vidéos produits et des tutoriaux, de la documentation technique et des téléchargements de logiciels.

Soyez sûr d’avoir passé en revue notre site web et ses derniéres mises à jour d’informations

Voir vos ressources


 

Liens rapides

Cliquez sur un lien pour accéder directement à cette mise à jour

Mise à jour du support client – 25/03/2020

Mise à jour des ventes – 25/03/2020

Mise à jour de la formation – 25/03/2020

Voir vos ressources – 25/03/2020

 

FAQs

 

1. Quels changements Paxton a-t-elle apportés pour assurer le bien-être de ses employés et de ses clients?
Conformément aux recommandations de bonnes pratiques sur le maintien de la distance sociale en entreprise, la majorité de nos employés travaillent maintenant à la maison. Cela comprend le support clients, la formation, les ventes et les communications du service marketing. Le personnel qui reste basé dans nos locaux respecte des lignes directrices strictes en matière de distance sociale.

2. Si les employés travaillent à distance, le niveau de service que vous pouvez fournir sera-t-il touché?
Non, pas du tout. En tant qu’entreprise technologique, nous sommes bien équipées pour utiliser la technologie à notre avantage afin de maintenir un excellent service à la clientèle tout en assurant le confort et le bien-être de notre équipe Paxton.

3. Pouvons-nous nous attendre à d’autres changements chez Paxton, en fonction de l’évolution de la situation?
Soyez assurés que nous surveillons la situation tous les jours pour nous assurer que les changements nécessaires peuvent être mis en œuvre rapidement avec un minimum de perturbations. En tant qu’entreprise technologique qui a fait ses preuves en réagissant de façon dynamique à des événements évolutifs, nous sommes bien placés pour nous adapter tout en maintenant nos pratiques habituelles.

4. Puis-je toujours obtenir l’appui de mon responsable commercial régional?
Bien que les réunions en face à face aient été temporairement reportées, Paxton est ouvert au business. Notre équipe d’experts Paxton est prête pour les réunions à distance et peut offrir à ses clients un soutien sur :
• Les ventes
• Les démonstrations de produits et aperçu du système
• La planification de projets
• Les devis et l’accompagnement à la mise en service

Envoyez-nous simplement un email à ventes@paxtonaccess.fr et nous traiterons et programmerons votre réunion dans les 48 heures. Ensuite, nous vous enverrons les détails et nous vous rencontrerons en ligne.

5. Les formation gratuites pour les installateurs sont-elles toujours disponibles ?
Oui ! Bien que les sessions physiques soient suspendues, si vous ou votre entreprise avez besoin d’une formation pour un projet spécifique à venir, contactez-nous et nous vous organiserons la formation dont vous avez besoin. Envoyez simplement un email à l’adresse formation@paxtonaccess.fr et notre équipe d’experts vous contactera sous 48 heures pour planifier une formation à distance dédiée à vos besoins.

6. Le Support Technique est-il toujours disponible si j’ai des questions ou soucis techniques ?
Oui, notre Support Technique Client est prêt à recevoir vos appels quel que soit votre localisation géographique dans le monde. Bien que la majorité de notre équipe travaille à distance, vous ne remarquerez aucune différence dans le niveau d’assistance que vous obtenez de notre part, ni dans le temps nécessaire pour répondre à votre appel.

7. Comment puis-je contacter le Support Technique ?

Aucune modification pour contacter notre Support. Vous pouvez toujours le trouver sur Contactez nous.

8. L’approvisionnement en produits sera-t-il affecté par la situation actuelle ?
Nous travaillons en étroite collaboration avec nos partenaires de la chaîne d’approvisionnement pour atténuer toute interruption de livraison des produits Paxton. Actuellement, nous ne prévoyons pas de retards conséquents dans l’approvisionnement en produits qui pourraient avoir un impact sur nos clients.
Cependant, nous surveillons la situation quotidiennement et vous informerons rapidement si quelque chose devait changer.

9. Où puis-je me tenir au courant des dernières nouvelles de Paxton pendant cette période?
Nous partagerons toutes les mises à jour avec les abonnés de notre newsletter, dès qu’il y a des nouvelles à partager. Si vous n’êtes pas encore inscrit, vous pouvez le faire ici.

10. Puis-je quand même avoir accès à l’information et à la documentation sur les produits Paxton pour me préparer aux projets à venir?
Absolument ! Notre tout nouveau site Web regorge d’informations utiles et de réponses aux questions les plus fréquemment posées afin que vous puissiez faire votre travail facilement et offrir à vos clients le plus haut niveau de service.

Choses à surveiller :

Les ressources de l’installateur (dans la section « Installer Paxton ») – votre boîte à outils indispensable pour installer et citer les produits Paxton. Vous trouverez ici des brochures produits, des vidéos produits et des tutoriels, de la documentation technique et des téléchargements de logiciels

Produits et solutions – un guide pratique des avantages et des usages de nos systèmes de base ; Net2 et Standalone

Qui utilise Paxton – des exemples du monde réel et des trucs et astuces pour citer Paxton sur une gamme de sites

11. Quel autre contenu est disponible?

Vous pouvez également trouver une gamme de vidéos utiles de la vue d’ensemble des produits aux démos sur notre chaîne Youtube YouTube Paxton? Regardez en ligne pour vous familiariser avec vos produits ou pourquoi ne pas les partager avec vos clients via vos propres médias sociaux?

 

We Are Here To Support You and Your Business

In response to Coronavirus (COVID-19), we have made some changes to promote good health & wellbeing for our employees whilst ensuring we continue to offer the high level of service you have come to expect from us. With most Paxton employees now working from home, we are confident you will see little change to working with us.

Read on to see what support we have put in place for you…

New 30-minute Webinars

In our new half hour webinar; What’s new with Net2? you can get up to speed with the very latest in our flagship system and be ready to offer something new to your customers. Taking place place twice a week at 3pm Tuesdays and 7pm Thursdays, the webinar includes:

Net2Online – flexible and remote site management via your browser
Paxton Connect – user-friendly app for remote access on the go
Web API – more integration opportunities to make the most of your system
What’s new with door entry – sneak preview of new releases

 

Register for your Net2 session

 


Ordering Paxton Products

Due to excellent relationships with our suppliers and we do not currently foresee any significant delays to the availability of our products.

However, we are monitoring the situation on a daily basis and will update you promptly if anything should change. If you have a product order or query, please contact our Customer Support team who will be happy to help.

 

 

Technical Support Are Still Available

Our Technical Support team is ready and waiting to take your call. While we have scheduled some of our team to work remotely, you won’t notice any difference in the level of support and service you get from us.

Our team are here to help you six days a week.

Mon – Fri 11am-11pm & Sat 1pm – 5pm UTC+4

 

Get in touch

Your Paxton Sales Team Are Still On Hand to Support You

Paxton is still open for business and we’re ready to meet you online today! Your Account Manager is available for remote meetings to discuss your upcoming projects and provide sales and system support.

If you already had a meeting scheduled, your Account Manager will be in touch to discuss the new arrangements.

Get in touch at sales@paxtonaccess.ae to book your virtual sales meeting.

If you need support and aren’t sure who your Account Manager is, you can find them here.

Remote In-Person Training

We are continuing our commitment to live installer training. Simply email training@paxtonaccess.ae and our experienced team of Paxton trainers can schedule a remote training class dedicated to your needs.

Choose if:

You have a live opportunity but require training to close
You are looking for live interaction and Q&A
You want a virtual classroom with a dedicated teacher
You have some colleagues you would like to join
You have specific training needs

Start Online Training Today

Face-to-face training sessions are currently on hold, but you can still get fully trained on Net2, door entry with Net2, wireless access control, Net2 plus and Net2 software and more. Register today and we’ll give you 30 days license free access.

Choose if:

You want self-paced online courses you can jump in and out of
You’re looking for individual learning
You don’t need a live Q&A with a Paxton expert

Register for online training

Your Paxton Resources

Don’t forget that you have access to a bank of ready-made resources available here on our website under the ‘Install Paxton’ tab for you to use whenever you like – it’s your must-have toolkit for installing and quoting.

You’ll find product brochures, product videos and tutorials, technical documentation, software downloads and more.

Make sure you also check out ourLinkedIn and Twitter pages for the latest updates information.

See your resources


 

Quick links

Click on a link to jump directly to that update

FAQs

New 30-minute Webinars – 02/04/2020

Ordering Paxton Products – 25/03/2020

Customer Support Availability – 25/03/2020

Remote In-Person Training – 25/03/2020

30-Days License Free Online Training – 25/03/2020

Your Paxton Sales Team – 25/03/2020

Your Free Resources – 25/03/2020

 

FAQs

 

1. What changes have Paxton made to ensure the wellbeing of their employees and their customers?
In line with best practice recommendations on staying home and social distancing, the majority of our employees are now working from home. This includes customer support, training, sales and marketing communications working from home. The core staff remaining at our premises are adhering to strict social distancing guidelines.

2. With employees working remotely, will the level of service you can provide be affected?
No, not at all. As a technology company we are well set up to use technology to our advantage to maintain excellent customer service whilst ensuring the utmost comfort & wellbeing of our Paxton team.

3. Can we expect any further changes at Paxton, as the situation progresses?
Please be assured, we are monitoring the situation daily to ensure any changes required can be implemented quickly with minimum disruption. As a technology company with a track record in responding dynamically to changing events, we are well placed to adapt while maintaining business as usual practices.

4. Can I still get support from my local Paxton Account Manager?
While in-person meetings have been temporarily postponed, Paxton are open for business. Our team of Paxton experts are ready for remotes meetings and can offer customers support on:
• Sales support
• Product demos & system overviews
• Project planning
• Quoting and commissioning support

Simply send us an email at sales@paxtonaccess.ae and we’ll process and schedule your meeting within 48 hours. Then we’ll send you the details and meet you online.

5. Is free installer training still available?
Yes!  Paxton training is available online via self-paced courses on the Paxton Learning Portal. We are currently running a 30-day licence free offer, so your online training will still be completely free.

6. How do I register for the Paxton Learning Portal?
There’s just three easy steps to take before you can start your online training…
Step 1 – Register for online training using the form, here: https://www.paxton-access.com/ae/paxton-learning-portal
Step 2 – You will receive an email containing your login details for the online training platform.
Step 3 – Login to online training at any time to complete modules on Net2, Entry, and PaxLock systems.

7. What online courses are available?
You can come away from online training ready to install the full suite of Net2, networked access control products with confidence.

Modules include, but are not limited to,:

• Door entry with Net2
• Wireless access control
• Net2 plus
• Net2 software

8. Are your Support team still on hand if I have questions or technical issues?
Yes, our Customer Support teams around the world are ready and waiting to take your call. While we have setup the majority of our team to work remotely, you won’t notice any difference in the level of support you get from us, or in the time it takes to answer your call.

9. How do I reach the Customer Support team?

The contact details for Support have not changed. You can find them on our Contact Us page.

10. Will product supply be affected by the current situation?
We have been working closely with our supply chain partners to mitigate any disruption to the supply of Paxton products. At this point in time we do not foresee any significant delays to product supply that will impact our customers.

However, we are monitoring the situation daily and will promptly update you if anything should change.

12. Where can I stay up to date with the latest news from Paxton during this time?
We will share all updates with subscribers to our newsletter, as soon as there is news to share. If you’re not yet subscribed, you can do so here.

You can also follow our LinkedIn and Twitter pages for all the latest Paxton news and updates as well as handy hints and tips for quoting & installing security solutions.

13. Can I still get access to Paxton product information and literature, so I can prepare for upcoming projects?
Absolutely! Our brand-new website is packed with helpful information and answers to the most frequently asked questions so you can get your job done easily and still offer your customers the highest level of service.

Things to look out for:

Installer resources (in the ‘Install’ Paxton section) – your must-have toolkit for fitting and quoting Paxton products. Here you’ll find product brochures, product videos and tutorials, technical documentation and software downloads

Products & solutions – a handy guide to the benefits and uses of our core systems; Net2 and Standalone

Who uses Paxton – real world examples and tips and tricks for quoting Paxton at a range of sites

14. What other content is available?

You can also find a range of helpful videos from product overviews to demos on our Paxton YouTube channel? Watch online to brush up on your product knowledge or why not share them with your customers via your own social media channels?

 

We Are Here To Support You and Your Business

In response to Coronavirus (COVID-19), we have made some changes to promote good health & wellbeing for our employees whilst ensuring we continue to offer the high level of service you have come to expect from us. With most Paxton employees now working from home, we are confident you will see little change to working with us.

Read on to see what support we have put in place for you…

New 30-minute Webinars

In our new half hour webinar; What’s new with Net2? you can get up to speed with the very latest in our flagship system and be ready to offer something new to your customers. Taking place place twice a week, every week, at 1pm Tuesdays and 5pm Thursdays, the webinar includes:

Net2Online – flexible and remote site management via your browser
Paxton Connect – user-friendly app for remote access on the go
Web API – more integration opportunities to make the most of your system
What’s new with door entry – sneak preview of new releases

 

Register for your Net2 session

 


Ordering Paxton Products

Due to excellent relationships with our suppliers and we do not currently foresee any significant delays to the availability of our products.

However, we are monitoring the situation on a daily basis and will update you promptly if anything should change. If you have a product order or query, please contact our Customer Support team who will be happy to help.

 

 

Technical Support Are Still Available

Our Technical Support team is ready and waiting to take your call. While we have scheduled some of our team to work remotely, you won’t notice any difference in the level of support and service you get from us.

Our team are here to help you six days a week.

Mon – Fri 9am-9pm & Sat 11am – 3pm UTC+2

 

Get in touch

Your Paxton Sales Team Are Still On Hand to Support You

Paxton is still open for business and we’re ready to meet you online today! Your Account Manager is available for remote meetings to discuss your upcoming projects and provide sales and system support.

If you already had a meeting scheduled, your Account Manager will be in touch to discuss the new arrangements.

Get in touch at sales@paxtonaccess.co.za to book your virtual sales meeting.

If you need support and aren’t sure who your Account Manager is, you can find them here.

Remote In-Person Training

We are continuing our commitment to live installer training. Simply email training@paxtonaccess.co.za and our experienced team of Paxton trainers can schedule a remote training class dedicated to your needs.

Choose if:

You have a live opportunity but require training to close
You are looking for live interaction and Q&A
You want a virtual classroom with a dedicated teacher
You have some colleagues you would like to join
You have specific training needs

Start Online Training Today

Face-to-face training sessions are currently on hold, but you can still get fully trained on Net2, door entry with Net2, wireless access control, Net2 plus and Net2 software and more. Register today and we’ll give you 30 days license free access.

Choose if:

You want self-paced online courses you can jump in and out of
You’re looking for individual learning
You don’t need a live Q&A with a Paxton expert

Register for online training

Your Paxton Resources

Don’t forget that you have access to a bank of ready-made resources available here on our website under the ‘Install Paxton’ tab for you to use whenever you like – it’s your must-have toolkit for installing and quoting.

You’ll find product brochures, product videos and tutorials, technical documentation, software downloads and more.

Make sure you also check out ourLinkedIn and Twitter pages for the latest updates information.

See your resources


 

Quick links

Click on a link to jump directly to that update

FAQs

New 30-minute Webinars – 02/04/2020

Ordering Paxton Products – 25/03/2020

Customer Support Availability – 25/03/2020

Remote In-Person Training – 25/03/2020

30-Days License Free Online Training – 25/03/2020

Your Paxton Sales Team – 25/03/2020

Your Free Resources – 25/03/2020

 

FAQs

 

1. What changes have Paxton made to ensure the wellbeing of their employees and their customers?
In line with best practice recommendations on staying home and social distancing, the majority of our employees are now working from home. This includes customer support, training, sales and marketing communications working from home. The core staff remaining at our premises are adhering to strict social distancing guidelines.

2. With employees working remotely, will the level of service you can provide be affected?
No, not at all. As a technology company we are well set up to use technology to our advantage to maintain excellent customer service whilst ensuring the utmost comfort & wellbeing of our Paxton team.

3. Can we expect any further changes at Paxton, as the situation progresses?
Please be assured, we are monitoring the situation daily to ensure any changes required can be implemented quickly with minimum disruption. As a technology company with a track record in responding dynamically to changing events, we are well placed to adapt while maintaining business as usual practices.

4. Can I still get support from my local Paxton Account Manager?
While in-person meetings have been temporarily postponed, Paxton are open for business. Our team of Paxton experts are ready for remotes meetings and can offer customers support on:
• Sales support
• Product demos & system overviews
• Project planning
• Quoting and commissioning support

Simply send us an email at sales@paxtonaccess.co.za and we’ll process and schedule your meeting within 48 hours. Then we’ll send you the details and meet you online.

5. Is free installer training still available?
Yes, Paxton training is also available online via self-paced courses on the Paxton Learning Portal. We are currently running a 30-day licence free offer, so your online training will still be completely free.

6. How do I register for the Paxton Learning Portal?
There’s just three easy steps to take before you can start your online training…
Step 1 – Register for online training using the form, here: https://www.paxton-access.com/za/paxton-learning-portal
Step 2 – You will receive an email containing your login details for the online training platform.
Step 3 – Login to online training at any time to complete modules on Net2, Entry, and PaxLock systems.

7. What online courses are available?
You can come away from online training ready to install the full suite of Net2, networked access control products with confidence.

Modules include, but are not limited to,:

• Door entry with Net2
• Wireless access control
• Net2 plus
• Net2 software

8. Are your Support team still on hand if I have questions or technical issues?
Yes, our Customer Support teams around the world are ready and waiting to take your call. While we have setup the majority of our team to work remotely, you won’t notice any difference in the level of support you get from us, or in the time it takes to answer your call.

9. How do I reach the Customer Support team?

The contact details for Support have not changed. You can find them on our Contact Us page.

10. Will product supply be affected by the current situation?
As a UK based manufacturer with excellent relationships with our suppliers we do not currently foresee any significant delays to the availability of Paxton products.

However, we are monitoring the situation daily and will promptly update you if anything should change.

11. Where can I stay up to date with the latest news from Paxton during this time?
We will share all updates with subscribers to our newsletter, as soon as there is news to share. If you’re not yet subscribed, you can do so here.

You can also follow our LinkedIn and Twitter pages for all the latest Paxton news and updates as well as handy hints and tips for quoting & installing security solutions.

12. Can I still get access to Paxton product information and literature, so I can prepare for upcoming projects?
Absolutely! Our brand-new website is packed with helpful information and answers to the most frequently asked questions so you can get your job done easily and still offer your customers the highest level of service.

Things to look out for:

Installer resources (in the ‘Install’ Paxton section) – your must-have toolkit for fitting and quoting Paxton products. Here you’ll find product brochures, product videos and tutorials, technical documentation and software downloads

Products & solutions – a handy guide to the benefits and uses of our core systems; Net2 and Standalone

Who uses Paxton – real world examples and tips and tricks for quoting Paxton at a range of sites

13. What other content is available?

You can also find a range of helpful videos from product overviews to demos on our Paxton YouTube channel? Watch online to brush up on your product knowledge or why not share them with your customers via your own social media channels?

 

We Are Here To Support You and Your Business

In response to Coronavirus (COVID-19), we have made some changes to promote good health & wellbeing for our employees whilst ensuring we continue to offer the high level of service you have come to expect from us. With most Paxton employees now working from home, we are confident you will see little change to working with us.


Ordering Paxton Products

Due to excellent relationships with our suppliers and we do not currently foresee any significant delays to the availability of our products.

However, we are monitoring the situation on a daily basis and will update you promptly if anything should change. If you have a product order or query, please contact our Customer Support team who will be happy to help.

Read on to see what other support we have put in place for you…

 

 

Customer Support Are Still Available

Our Customer Support team is ready and waiting to take your call. While we have scheduled some of our team to work remotely, you won’t notice any difference in the level of support and service you get from us.

Our team is here to help you five days a week

Mon-Fri 8am-8pm EST

 

Get in touch

Your Paxton Sales Team Are Still On Hand to Support You

Paxton is still open for business and we’re ready to meet you online today! Your Sales Representative is available for remote meetings to discuss your upcoming projects and provide sales and system support.

If you already had a meeting scheduled, your rep will be in touch to discuss the new arrangements.

Get in touch at salesUS@paxton-access.com to book your virtual sales meeting.

If you need support and aren’t sure who your rep is, you can find them here.

Remote In-Person Training

We are continuing our commitment to live installer training. Simply email trainingUS@paxton-access.com and our experienced team of Paxton trainers can schedule a remote training class dedicated to your needs.

Choose if:

You have a live opportunity but require training to close
You are looking for live interaction and Q&A
You want a virtual classroom with a dedicated teacher
You have some colleagues you would like to join
You have specific training needs

Your Paxton Resources

Don’t forget that you have access to a bank of ready-made resources available here on our website under the ‘Install Paxton’ tab for you to use whenever you like – it’s your must-have toolkit for installing and quoting.

You’ll find product brochures, product videos and tutorials, technical documentation, software downloads and more.

Make sure you also check out our Facebook, LinkedIn and Twitter pages for the latest updates information.

See your resources


 

Quick links

Click on a link to jump directly to that update

FAQs

Customer Support Availability – 25/03/2020

Your Paxton Sales Team – 25/03/2020

Remote In-Person Training – 25/03/2020

Your Free Resources – 25/03/2020

 

FAQs

 

1. What changes has Paxton made to ensure the wellbeing of their employees and their customers?
In line with best practice recommendations on staying home and social distancing, the majority of our employees are now working from home. This includes technical support, training, sales and marketing communications working from home. The core staff remaining at our premises are adhering to strict social distancing guidelines.

2. With employees working remotely, will the level of service you provide be affected?
No, not at all. As a technology company we are well prepared and will use technology to our advantage to maintain excellent customer service whilst ensuring the utmost comfort and wellbeing of our Paxton team.

3. Can we expect any further changes at Paxton, as the situation progresses?
Please be assured, we are monitoring the situation daily to ensure any changes required can be implemented quickly with minimum disruption. As a technology company with a track record in responding dynamically to changing events, we are well positioned to adapt while maintaining business as usual practices.

4. Can I still get support from my Regional Sales Manager?
While in-person meetings have been temporarily postponed, Paxton are open for business. Our team of Paxton experts are ready for remotes meetings and can offer customers support on:
• Sales support
• Product demos & system overviews
• Project planning
• Quoting and commissioning support

Simply send us an email at salesUS@paxton-access.com and we’ll process and schedule your meeting within 48 hours. Then we’ll send you the details and meet you online.

5. Is free installer training still available?
Absolutely!  Simply email us at trainingUS@paxton-access.com and our experienced team of Paxton trainers will be in touch within 48 hours to schedule a remote training class dedicated to your needs. In line with government guidance, we have postponed all face-to-face training sessions for the time being, however we are continuing our commitment to live installer training.

A live web training session is the right choice for you if…

• You have a new project opportunity but require training to help you close
• You are looking for live interaction and Q&A
• You want a virtual classroom with a dedicated teacher
• You have colleagues who you would like to join training with you
• You have specific training needs

6. Is your Support team still on hand if I have questions or technical issues?
Yes, our Technical Support teams around the world are ready and waiting to take your call. While we have setup the majority of our team to work remotely, you won’t notice any difference in the level of support you get from us, or in the time it takes to answer your call.

7. How do I reach the Customer Support team?

The contact details for Support have not changed. You can find them on our Contact Us page.

8. Will product supply be affected by the current situation?
We have been working closely with our supply chain partners to mitigate any disruption to the supply of Paxton products. At this point in time we do not foresee any significant delays to product supply that will impact our customers.

However, we are monitoring the situation daily and will promptly update you if anything should change.

9. How can I stay up to date on the latest news from Paxton during this time?
We will share all updates with subscribers to our newsletter, as soon as there is news to share. If you’re not yet subscribed, you can do so here.

You can also follow our Facebook, LinkedIn and Twitter pages for all the latest Paxton news and updates as well as handy hints and tips for quoting and installing security solutions.

13. Can I still get access to Paxton product information and literature, so I can prepare for upcoming projects?
Absolutely! Our brand-new website is packed with helpful information and answers to the most frequently asked questions so you can get your job done easily and still offer your customers the highest level of service.

Things to look for:

Dealer resources (in the ‘Install Paxton’ section) – your must-have toolkit for fitting and quoting Paxton products. Here you’ll find product brochures, product videos and tutorials, technical documentation and software downloads

Products & solutions – a handy guide to the benefits and uses of our core systems; Net2 and Standalone

Who uses Paxton – real world examples and tips and tricks for quoting Paxton at a range of sites

14. What other content is available?

You can also find a range of helpful videos from product overviews to demos on our Paxton YouTube channel? Watch online to brush up on your product knowledge and share them with your customers via your own social media channels.

We Are Here To Support You and Your Business

In response to Coronavirus (COVID-19), we have made some changes to promote good health & wellbeing for our employees whilst ensuring we continue to offer the high level of service you have come to expect from us. With most Paxton employees now working from home, we are confident you will see little change to working with us.

Read on to see what support we have put in place for you…

 

New 30-minute Webinars

We have two new webinars available; What’s new with Net2? and Paxton10 – everything you need to know. In just half an hour you can get up to speed with the very latest in Paxton’s most popular systems and be ready to offer something new to your customers. We will be running both webinars twice a weekevery week, so why not do both?!

What’s new with Net2?

  • Net2Online – flexible and remote site management via your browser
  • Paxton Connect – user-friendly app for remote access on the go
  • Web API – more integration opportunities to make the most of your system
  • What’s new with door entry – sneak preview of new releases
  • 11am Tuesdays and 3pm Thursdays

 

Register for your Net2 session

 

Paxton10 – everything you need to know

  • System overview – the benefits of access & video on one platform
  • Smart credentials – contactless access from your phone or watch, quick & FREE to set up
  • Fully integrated wireless access control and door entry
  • Video management – web-based simplicity
  • How to switch sites from Net2 to Paxton10
  • 3pm Tuesdays and 11am Thursdays

 

Register for your Paxton10 session

 


Ordering Paxton Products

We are proud to be a true UK manufacturer with excellent relationships with our suppliers and we do not currently foresee any significant delays to the availability of our products.

However, we are monitoring the situation on a daily basis and will update you promptly if anything should change. If you have a product order or query, please contact our Customer Support team who will be happy to help.

 

 

Technical Support Are Still Available

Our Technical Support team is ready and waiting to take your call. While we have scheduled some of our team to work remotely, you won’t notice any difference in the level of support and service you get from us.

Our team are here to help you six days a week.

Mon – Fri 7am-7pm & Sat 9am – 1pm

 

Get in touch

Your Paxton Sales Team Are Still On Hand to Support You

Paxton is still open for business and we’re ready to meet you online today! Your Account Manager is available for remote meetings to discuss your upcoming projects and provide sales and system support.

If you already had a meeting scheduled, your Account Manager will be in touch to discuss the new arrangements.

Get in touch at sales@paxton.co.uk to book your virtual sales meeting.

If you need support and aren’t sure who your Account Manager is, you can find them here.

Remote In-Person Training

We are continuing our commitment to live installer training. Simply email training@paxton.co.uk and our experienced team of Paxton trainers can schedule a remote training class dedicated to your needs.

Choose if:

You have a live opportunity but require training to close
You are looking for live interaction and Q&A
You want a virtual classroom with a dedicated teacher
You have some colleagues you would like to join
You have specific training needs

Start Online Training Today

Face-to-face training sessions are currently on hold, but you can still get fully trained on Net2, door entry with Net2, wireless access control, Net2 plus and Net2 software and more. Register today and we’ll give you 30 days license free access.

Choose if:

You want self-paced online courses you can jump in and out of
You’re looking for individual learning
You don’t need a live Q&A with a Paxton expert

Register for online training

Your Paxton Resources

Don’t forget that you have access to a bank of ready-made resources available here on our website under the ‘Install Paxton’ tab for you to use whenever you like – it’s your must-have toolkit for installing and quoting.

You’ll find product brochures, product videos and tutorials, technical documentation, software downloads and more.

Make sure you also check out our Facebook, LinkedIn and Twitter pages for the latest updates information.

See your resources


 

Quick links

Click on a link to jump directly to that update

FAQs

New 30-minute Webinars – 02/04/2020

Ordering Paxton Products – 25/03/2020

Customer Support Availability – 25/03/2020

Remote In-Person Training – 25/03/2020

30-Days License Free Online Training – 25/03/2020

Your Paxton Sales Team – 25/03/2020

Your Free Resources – 25/03/2020

 

FAQs

 

1. What changes have Paxton made to ensure the wellbeing of their employees and their customers?
In line with best practice recommendations on staying home and social distancing, the majority of our employees are now working from home. This includes customer support, training, sales and marketing communications working from home. The core staff remaining at our premises are adhering to strict social distancing guidelines.

2. With employees working remotely, will the level of service you can provide be affected?
No, not at all. As a technology company we are well set up to use technology to our advantage to maintain excellent customer service whilst ensuring the utmost comfort & wellbeing of our Paxton team.

3. Can we expect any further changes at Paxton, as the situation progresses?
Please be assured, we are monitoring the situation daily to ensure any changes required can be implemented quickly with minimum disruption. As a technology company with a track record in responding dynamically to changing events, we are well placed to adapt while maintaining business as usual practices.

4. Can I still get support from my local Paxton Account Manager?
While in-person meetings have been temporarily postponed, Paxton are open for business. Our team of Paxton experts are ready for remotes meetings and can offer customers support on:
• Sales support
• Product demos & system overviews
• Project planning
• Quoting and commissioning support

Simply send us an email at sales@paxton.co.uk and we’ll process and schedule your meeting within 48 hours. Then we’ll send you the details and meet you online.

5. Is free installer training still available?
Absolutely!  Simply email us at training@paxton.co.uk and our experienced team of Paxton trainers will be in touch within 48 hours to schedule a remote training class dedicated to your needs. In line with government guidance, we have postponed all face-to-face training sessions for the time being, however we are continuing our commitment to live installer training.

A live web training session is the right choice for you if…

• You have a new project opportunity but require training to help you close
• You are looking for live interaction and Q&A
• You want a virtual classroom with a dedicated teacher
• You have some colleagues you would like to join training with you
• You have specific training needs

6. Are there any other ways I can access Paxton training?
Yes, Paxton training is also available online via self-paced courses on the Paxton Learning Portal. We are currently running a 30-day licence free offer, so your online training will still be completely free.

7. How do I register for the Paxton Learning Portal?
There’s just three easy steps to take before you can start your online training…
Step 1 – Register for online training using the form, here: https://www.paxton-access.com/paxton-learning-portal
Step 2 – You will receive an email containing your login details for the online training platform.
Step 3 – Login to online training at any time to complete modules on Net2, Entry, and PaxLock systems.

8. What online courses are available?
You can come away from online training ready to install the full suite of Net2, networked access control products with confidence.

Modules include, but are not limited to,:

• Door entry with Net2
• Wireless access control
• Net2 plus
• Net2 software

9. Are your Support team still on hand if I have questions or technical issues?
Yes, our Customer Support teams around the world are ready and waiting to take your call. While we have setup the majority of our team to work remotely, you won’t notice any difference in the level of support you get from us, or in the time it takes to answer your call.

10. How do I reach the Customer Support team?

The contact details for Support have not changed. You can find them on our Contact Us page.

11. Will product supply be affected by the current situation?
As a UK based manufacturer with excellent relationships with our suppliers we do not currently foresee any significant delays to the availability of Paxton products.

However, we are monitoring the situation daily and will promptly update you if anything should change.

12. Where can I stay up to date with the latest news from Paxton during this time?
We will share all updates with subscribers to our newsletter, as soon as there is news to share. If you’re not yet subscribed, you can do so here.

You can also follow our Facebook, LinkedIn and Twitter pages for all the latest Paxton news and updates as well as handy hints and tips for quoting & installing security solutions.

13. Can I still get access to Paxton product information and literature, so I can prepare for upcoming projects?
Absolutely! Our brand-new website is packed with helpful information and answers to the most frequently asked questions so you can get your job done easily and still offer your customers the highest level of service.

Things to look out for:

Installer resources (in the ‘Install’ Paxton section) – your must-have toolkit for fitting and quoting Paxton products. Here you’ll find product brochures, product videos and tutorials, technical documentation and software downloads

Products & solutions – a handy guide to the benefits and uses of our core systems; Net2, Standalone, Paxton10

Who uses Paxton – real world examples and tips and tricks for quoting Paxton at a range of sites

14. What other content is available?

You can also find a range of helpful videos from product overviews to demos on our Paxton YouTube channel? Watch online to brush up on your product knowledge or why not share them with your customers via your own social media channels?