Paxton10 Software Update Guide
v4.11 SR2 (4.11.9784.19271) – Resolution for features affected by recent Windows update
The latest version of Paxton10 includes a fix for the following issues:
- Roll call reports: reports fail to generate when run manually or as part of a Triggers & Actions rule.
- Hardware Management: the Hardware Management modal opens but does not populate devices. The devices themselves continue to operate as normal.
- Event reports: the “Device Date/Time” column displays a Zulu/UTC timestamp instead of the correct time-zone-adjusted timestamp.
This update also includes a number of other improvements, enhancements and bug fixes.
To install this update, there is a fixed upgrade path based on the current version installed. You may need to do more than one update.
To check which version of the software is running, please follow these steps:
System Engineer software permissions are required to install the update.
- Click on the ‘System options’ icon in the top right corner of the Paxton10 software
- Open the ‘About’ tab
- Click ‘Check for updates’
| Important note: After upgrading to v4.11 SR2 and logging in you may see an unrelated prompt to setup Secure Device Communications. This step is not required for the resolution to the issues above. You can return to this step later, to complete the Secure Device Communications setup. |
| If your current version is… | Step 1 | Step 2 | Step 3 | Notes |
|---|---|---|---|---|
| Earlier than v4.10 (Legacy) | Upgrade to v4.10 | Upgrade to 4.11 | Upgrade to v4.11 SR2 | Installation of v4.10 and v4.11 will be prompted in your Paxton10 UI. Paxton10 v4.11 requires a valid system backup point stored on the USB backup drive connected to the Paxton10 server. For more information, please click here. v4.11 SR2 will require you to manually check for updates using the process above. |
| v4.10 | Upgrade to 4.11 | Upgrade to v4.11 SR2 | – | Installation of v4.11 will be prompted in your Paxton10 UI. This update requires a valid system backup point stored on the USB backup drive connected to the Paxton10 server. For more information, please click here. v4.11 SR2 will require you to manually check for updates using the process above. |
| v4.11 or v4.11 SR1 | Upgrade to v4.11 SR2 | – | – | Manually check for updates using the process above. |