Compliance Policies

Privacy policy

This privacy policy explains how we (Paxton Access Ltd) use any personal information we collect about you. We hold personal data about our customers, employees and suppliers (known as “data subjects”) for a variety of business purposes and this falls within the scope of this policy and the requirements of the General Data Protection Regulation 2016 (‘GDPR’) effective from 25th May 2018.

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The modern slavery act 2015

Section 54 of the Modern Slavery Act 2015 (the “Act”) requires commercial organisations supplying goods or services in the United Kingdom which have a turnover of over £36 million per annum to publish a “Slavery and Human Trafficking Statement”.

This statement must set out the steps an organisation has taken, if any, during its financial year to ensure that slavery or human trafficking is not taking place in any part of its business and supply chain, or to declare that no such steps have been taken.

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Gender pay gap

Organisations with 250 or more employees have to report on their gender pay gap annually, by publishing the results on their website and uploading them to a Government website for public availability.

Our report shows the difference in average hourly pay between men and women at Paxton, the bonus pay gaps and the proportions of men and women in each pay band. It also highlights the steps we’re taking to close the gap.

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Product conformity declaration

A Declaration of Conformity (DoC) is used to show compliance with the following European Directives:

  • Low Voltage Directive (LVD)
  • Electromagnetic Compatibility (EMC) Directive
  • Radio and Telecommunications Terminal Equipment (R&TTE) Directive
  • Restriction of the use of certain hazardous substances (RoHS)

To obtain a DoC for any given product, please contact Paxton Technical Support with the product name and sales code.

Contact Paxton Support


Paxton product compliance

Paxton has worked to ensure its compliance with legislation covering data protection including the General Data Protection Regulation (GDPR) by 25th May 2018.

Our access control products also include the features necessary for our customers to achieve compliance.

  • Our systems are protected with password protection and operator rights, limiting the access to the data within the system. For the benefit of increased security, the systems can be set to automatically log out an operator if the system is inactive for an extended period.
  • You can set the system to report on information held for an individual, as well as permanently delete a user and all associated information if requested.
  • User activity in the system, in the form of events, can be deleted manually at any given point or a set timescale (i.e. 30 days) automatically. In the case of Paxton10, video records can also be deleted in the same way. Event information can be retained in the case of Net2, but can be anonymised. Net2 does not hold video data but any links to associated video can also be removed as part of the deletion of user information and events.
  • Data security is achieved within the systems by the use of best practice methods and database structure.
  • There are two new application notes relating to the security update within Net2 v5.04:


Net2 Security Settings – Data Protection and Strong Password Enforcement

Net2 Default System Engineer password – update

We have made sure that our products will provide the tools required to allow compliance if used correctly, however, Paxton is not responsible for a user’s compliance with GDPR and do not offer advice on how to be compliant.

Paxton Connect privacy policy

Last modified: January 25th 2019

Respect for your privacy is important to us. At Paxton we aspire to build our Services with a set of strong privacy principles in mind.

Paxton Connect apps provide services that enable people to use features of their Paxton system from their mobile devices. Our Privacy Policy helps explain our information practices. We explain what information we collect and how this affects you. We also explain the steps we take to protect your privacy. For example, where we store information and who has access to it.

When we say “Paxton Connect,” “our,” “we,” or “us,” we are talking about Paxton Access Ltd. This Privacy Policy (“Privacy Policy”) applies to all of our apps, services, features, and software (together, “Services”) unless specified otherwise.

Paxton Access Limited is registered in England and Wales (registered number is 1879474) with registered office at:

Paxton House,
Home Farm Road,
East Sussex,
BN1 9HU.

VAT registration number is GB 423 16 73 74.

Please also read Paxton Terms and conditions which describe the terms under which you use our Products and Services.

Read more.