Paxton Rewards – Frequently asked questions
Starting from 1st July, your Paxton Rewards points will be added to your account automatically on the 20th of the following month, available for you to spend immediately. You can see a breakdown of when and where your points were earned, and the products purchased in the 'Activity' section.
You no longer need to scan a silver barcode on Paxton products to earn points. A new scanning feature will be available which has been moved to the app homepage for ease of use. This lets you scan products to find out product information, instructions and application notes. To make it even simpler to access, the scanner can be found in the bottom panel of every page of the app.
Points admins are nominated users that have the ability to spend Paxton Rewards points on behalf of their company.
When you first sign up to Paxton Rewards, you will be asked to tick a box that confirms you would like to be the points admin. Alternatively, you can go to the Installer Portal once you've registered your account and set the points admin from here.
If an account has changed from individual mode to shared mode, there will be no points admin assigned. They will need to go into the Paxton Installer portal and assign these permissions themselves.
If the account owner or company CEO wishes to add or remove points admins, they must make a request to our Support team at rewards@paxton-access.com.
Any purchased products that are then returned to distribution for credit will show as minus points in the ‘Earned’ tab within the ‘Activity’ section of the app. Once you are issued a replacement product, Rewards points will be added back to your account.
The Knowledge Base feature is regularly updated with insights and feedback from our Support agents.
No, the current number of points you can earn for each product purchase will remain the same.
Yes. From July, you will no longer be able to earn points by scanning products. When you update to the latest version of the Paxton Installer app, you will see a new scanning feature that will enable you to find out product information, instructions and application notes.
Yes. If you’re on IOS, go to ‘Settings’, ‘App Store’ and then in the ‘Automatic Downloads’ section, toggle ‘App Updates’. The Paxton Installer app should update automatically when it becomes available. If you’re on Android, go to the Google Play Store, tap your profile picture, then go to ‘Manage apps & device’ and choose ‘Manage’. From there, select the app you want to auto-update, tap the three dots and choose ‘Enable auto-update’.
The batch registration tool will no longer work to earn points from products already on your system. When you purchase Paxton products from our approved distribution partners, you'll receive points automatically.
For more in-depth technical support, contact our Technical Support team.
