Customer comments 
Customers who call us are asked to comment on their experience. We generally receive several opinions per day. They are automatically published here without any edits or deletions. We have so far received a total of 6,227. Below are the most recent:
The latest 25 comments are being displayed. To view all 6,227 comments click here.
| Good |  | 25 | Average |  | 0 | Poor |  | 0 |
Good | Thursday the 29th July 2010 at 17:58 A rating of Good is not suffeciant, I can only categorise the service as brilliant. Helped solve a fault condition in a minute. The system had been running fine for two years, even so it only took a minute to diagnose. Thanks |
Good | Thursday the 29th July 2010 at 16:22 Will be great when they are on board with Tri-Ed Dist., sounds close:) |
Good | Thursday the 29th July 2010 at 06:21 Derek was extremely helpful as always |
Good | Thursday the 29th July 2010 at 03:49 Ray Keddington put on an excellent demonstration. He knew his product inside and out and was not only able to answer all of our questions but provide real world scenarios and demonstrate Paxton solutions. The meeting was fun and fact-filled. We are very excited to join the Paxton team and look forward to working with Ray. |
Good | Wednesday the 28th July 2010 at 19:21 Extremely helpful once I had given the serial number of each device. This then allowed your guy to assess whether or not the kit we had installed was compatible. Turns out we had the wrong type of fobs, salesmen eh!!!! |
Good | Wednesday the 28th July 2010 at 12:50 Thank you very much your Tech. help was very useful as I did not have any notes on the Net 2. Sorry for the delay in replying. Kind regards Graham Wilson Proprietor GW SECURITY SYSTEMS |
Good | Wednesday the 28th July 2010 at 10:51 very efficient and fast gave made you feel that they knew what they where talking about unlike some other companies |
Good | Wednesday the 28th July 2010 at 09:44 Telephone answered within 2 rings very polite and a positive answer was given which sorted my support question within miniutes |
Good | Tuesday the 27th July 2010 at 22:55 Frank was friendly and knowledgeable. What he didn't know he told me he would find out and have someone get back to me. He called me a few minutes later with information he had found. It was a pleasure dealing with him. Thanks. |
Good | Tuesday the 27th July 2010 at 20:10 paxton tech are the best technical support iv ever used, they see you all the way from fault to fix. (im not being paid for this btw) |
Good | Tuesday the 27th July 2010 at 16:59 Great service as always - thanks Paul |
Good | Tuesday the 27th July 2010 at 16:41 Really good service, Chris Thiel was very helpful. |
Good | Tuesday the 27th July 2010 at 16:03 As always Paxton tec support are very supportive on any issue, in fact i would go as far as saying you have the best tec support in the security industry nobody can touch you. Regards Mr C Bourke Managing Director Alpha 1 Security Solutions Ltd |
Good | Tuesday the 27th July 2010 at 15:46 Excellent response, contact had in depth knowledge of the product, quick delivery of relevant datasheets. |
Good | Tuesday the 27th July 2010 at 14:42 very well handled answered all questions |
Good | Tuesday the 27th July 2010 at 12:45 I found Kerry at the Technical department very helpful. |
Good | Tuesday the 27th July 2010 at 11:18 Nothing but first class support. Every time is always a pleasure to work with the support staff at Paxton. |
Good | Tuesday the 27th July 2010 at 09:44 Had problems with door detection. received clear advice from Chris and was eventually able to sort problem out without having to resort to calling anyone to site. Great Service, Thanks |
Good | Monday the 26th July 2010 at 16:06 I needed a quick answer to a technical question, and this was immediately handled in the usual efficient Paxton Way. |
Good | Monday the 26th July 2010 at 14:02 Really good service, knowlegable staff who acted immediately on my requirement. |
Good | Monday the 26th July 2010 at 11:48 First class service |
Good | Saturday the 24th July 2010 at 14:15 Very quick and understanding service |
Good | Saturday the 24th July 2010 at 13:03 Very professional service helped us out of a tight spot with only one phone call. No hanging on the line in a queue were dealt with immediately Thank You |
Good | Friday the 23rd July 2010 at 16:34 Thank you |
Good | Friday the 23rd July 2010 at 16:21 It always amazes me how good Paxton are. How often can front line support resolve a query without any difficulty. It like American standard service in the UK. |
