Customer comments

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Customers who call us are asked to comment on their experience. We generally receive several opinions per day. They are automatically published here without any edits or deletions. We have so far received a total of 6,383. Below are the most recent:

Good	Saturday the 4th September 2010 at 17:25 As always without question GOOD problem sorted by a femail member of your team
Good	Friday the 3rd September 2010 at 16:44 Excellent, Friendly and patient service
Good	Friday the 3rd September 2010 at 12:54 Thanks to Judith & Gerald for the help. Really strange problem solved very quickly and the problem was our end and not with the Paxton software
Good	Thursday the 2nd September 2010 at 20:23 i found out something very useful today,thank you
Good	Thursday the 2nd September 2010 at 19:44 As usual, good support
Good	Thursday the 2nd September 2010 at 14:22 Same as always the best in the industry. Thank you.
Good	Thursday the 2nd September 2010 at 11:54 Very quick service, dealt with my issue within moments. Fantastic service
Good	Thursday the 2nd September 2010 at 10:30 A throughly interesting meeting for a Cosoa registered caravan park requiring controlled access. Dave Smith clearly explained the benifits of Net2U Vs standalone system and listed the required parts to complete task. A key selling point that was exceptional was that Dave offered to return to customer and give them training on the Net2U software - I think this level of support sold Paxton to the customer - Will update on customer response.. My initial impressions- Very pleased with support as my knowledge of door access is zero! Many thx Max Pritchard
Good	Thursday the 2nd September 2010 at 10:06 Jonathan was very professional and helpful, he resolved my issue immediately. Thank you.
Good	Wednesday the 1st September 2010 at 23:10 Once again a very informative course using this versatile equipment. many thanks Alan and Ian
Good	Wednesday the 1st September 2010 at 18:36 Service was first class
Good	Wednesday the 1st September 2010 at 16:56 Spoke to Nick Derbyshire who explained the options, prepared a quote and sent it. It arrived before I put the 'phone down. Impressive! In order to improve, you will need to read my mind before I contact you, then we can cut out the 'phone call.
Good	Wednesday the 1st September 2010 at 16:53 I had a problem loading my net2 access control, tech support diagnosed the problem and gave easy step by step instructions to rectify the issue. cheers guys.
Good	Wednesday the 1st September 2010 at 15:11 I received a prompt reply to my original e-mail and when I phoned I spoke with Kerri Williams who was extremely helpful. Very happy with the service and advice I received.
Good	Wednesday the 1st September 2010 at 12:50 Always helpful and a credit to Paxton
Poor	Wednesday the 1st September 2010 at 10:39 Paxton are useually quite confident and offer the right technical advise. On this occaission, the lady I spoke to was unsure and at first insisted that the database cannot be backed up automatically. I had to push a little, asked her to check with someone else, then she said it was possible. Now, I dont expect everyone to know every little detail on the ins and outs of a particular system, however I do expect that support operators need to seek advise from others when they do not know and not just try and fob someone off! This jhas knocked my confidence in Paxtons support. Carl Samm Fortress Alarms UK Ltd Abingdon Oxfordshire
Good	Wednesday the 1st September 2010 at 09:45 It was like a breath of fresh air dealing with Paxton, helpful, efficient and polite. The service was excellent - thank you.
Good	Tuesday the 31st August 2010 at 22:27 very helpful
Good	Tuesday the 31st August 2010 at 20:42 Yet again, another simple & efficient answer to what I thought was a difficult problem!
Good	Tuesday the 31st August 2010 at 18:12 Dave Smith has been exceptionally helpful, with a very difficult installation
Good	Tuesday the 31st August 2010 at 14:32 Just a general enquire re Net 2 and door monitoring when held open ie letting people in with out swipping the reader.
Good	Tuesday the 31st August 2010 at 11:56 Great service and pain free - thank you
Good	Sunday the 29th August 2010 at 10:34 There should be an 'excellent' box above as the service I receive from Paxton is always excellent
Good	Friday the 27th August 2010 at 13:22 Verry happy with Paxton's support every time I call. And again today it was painless.
Good	Friday the 27th August 2010 at 11:12 charming lady very helpful
Good	Thursday the 26th August 2010 at 19:46 excellent, as ever. gets a bit boring after a while! I ring with a problem; you answer it; job done!
Good	Thursday the 26th August 2010 at 18:39 Absolutely brilliant help, following very clear instructions I easily and quickly set up the areas and anti passback function for our new entrance turnstiles. Thank you.
Good	Thursday the 26th August 2010 at 17:12 excellent service, really helped us out!
Good	Thursday the 26th August 2010 at 17:02 Quiry on a problem sorted straight away many thanks Ian
Good	Thursday the 26th August 2010 at 09:05 Very prompt, courteous and responsive
Good	Wednesday the 25th August 2010 at 21:15 Spot on technical support as always.
Good	Wednesday the 25th August 2010 at 18:17 The quality of your technical assistance, as always, is only equaled by the quality of your products, any further comment would really be superfluous. A very grateful John A
Good	Wednesday the 25th August 2010 at 15:40 Verry helpful info on a product not supplied by paxton
Good	Wednesday the 25th August 2010 at 13:29 It was first class advice that sorted the problem within 5 mins and the call was answered quickly, thats why i pay the little extra for paxton because if it does not work first time you can rely on tech to get it sorted thanks Matt
Average	Wednesday the 25th August 2010 at 09:42 As with any help line "It all depends who picks up the phone" Because I had never worked on an access control system before it was a very, very steep learning curve for me which involved several calls to Paxton. It has to be said that the last gentleman I talked with was very sympathetic, understanding, and talked me through things in a very orderly manner. By carefully listening to my fault description, what I had done to try and resolve it he very quickly pointed me in the right direction. Others i am afraid took me down a route which I knew was going to lead me no where. By that I mean, although I am not an access control engineer I have excellent electronic backround with 40 years experience. I just knew that being guided down the road of checking continuity of cables in ceilings when I had only replaced a panel was going to be fruitless, i was correct..
Good	Tuesday the 24th August 2010 at 18:26 the best
Good	Tuesday the 24th August 2010 at 18:03 Frank was very helpful. No wait on hold and got right to the problem. Good man.
Good	Tuesday the 24th August 2010 at 16:30 Every one of the support staff I have spoken to has wanted to help me and on every occassion they have been successful in solving my problem/query. I would rate your services as excellent if that was an option. Other companies could learn from Paxton. Bravo!
Good	Tuesday the 24th August 2010 at 16:16 The technical help I got was very helpful and allowed me to complete my work
Good	Tuesday the 24th August 2010 at 16:05 Polite, helpful and a fast response.
Good	Tuesday the 24th August 2010 at 15:47 listened well
Good	Tuesday the 24th August 2010 at 15:20 Alway extremely helpful
Good	Tuesday the 24th August 2010 at 15:20 Excellent product knowledge as always.
Good	Tuesday the 24th August 2010 at 13:36 very good, Dave had excellent product knowledge
Good	Tuesday the 24th August 2010 at 13:25 Promt service as always!
Good	Monday the 23rd August 2010 at 22:06 i was very impressed with paxton technical service even down to the point that they recognised my company and name from my telephone number
Good	Monday the 23rd August 2010 at 21:10 I was sorry to learn that Anthony had left the U.S. As a Systems Integrator I am routinely in contact with support from different manufacturers. I would rate my experience today as very good. The operator was aggressive (in a good way) about making sure I was well informed about the product and its application.
Good	Monday the 23rd August 2010 at 14:01 Thanks for your help this morning Jonathon.All up and running.
Good	Monday the 23rd August 2010 at 11:27 IF THERE WAS A BOX FOR VERY GOOD I WOULD OF TICKED THAT ONE. VERY HELPFUL
Good	Monday the 23rd August 2010 at 10:37 Very happy with our conversation regarding updating our company contact details on your website. The update was done instantly and without any fuss.
Good	Monday the 23rd August 2010 at 10:15 A very on the ball company, great communication with helpful & friendly staff
Good	Monday the 23rd August 2010 at 09:43 First Class Service : Do You Need To Ask : Brilliant Keep Up The Good Work
Good	Sunday the 22nd August 2010 at 23:52 Very helpful staff
Good	Saturday the 21st August 2010 at 00:18 Fast, in-depth knowledge, very proffessionanal
Good	Friday the 20th August 2010 at 18:04 Mit Herrn Rehorn ist es sehr angenehm zu arbeiten. Er kümmert sich sehr zeitnah um die Aufgaben.
Good	Friday the 20th August 2010 at 17:54 Tech support is always first class
Good	Friday the 20th August 2010 at 16:22 Call answered immediately as usual. Keep up the good work. Many thanks for your help.
Good	Friday the 20th August 2010 at 16:04 Hello, I would like to thank Nick as the presentation of the demo was top class. Thank you Mark
Good	Friday the 20th August 2010 at 12:24 Prompt and friendly as always!
Average	Friday the 20th August 2010 at 12:04 As Normal Service is with a smile ? however it would be nice, not to be told stuff, which is not fully correct. Just as it is easier for yourselves. I.e Like. It is not ment to work on 3.28, when it does ? or not to press repeatly too, when it does work. Simple things like. When did you buy it ? and The battery voltage need to be over ??? this to get max range and use or Have you Tried a new battery ???????? would be more usefull when talking about a battery product ? This would of been better than, Its the envoiment it fitted to ? get a another set and build a test kit and try it on that ? Instant help to push us, to be able to correct the issue quickly and with little fuss is the idea. Which is what I had come to expect from yourselves, sadly I feel you failed this time. but I bet you dont next time ?
Good	Friday the 20th August 2010 at 09:58 Very prompt service, Thanks guys
Good	Friday the 20th August 2010 at 08:11 Please to find some one there at 08:05
Good	Thursday the 19th August 2010 at 21:09 Very professionally-made presentation. All Paxton staff have nice attitiude towards other people. I am phapy I had an chance to attend the training. Thanks a lot
Good	Thursday the 19th August 2010 at 19:24 Excellent tech support as usual; and sadly now to be expected, the fact you knew who I was before I spoke was very impressive, and adding to this, I did not have to give you any details for a manual to be sent. What more could an engineer ask? Thanks for such a good service. Jim Siepe
Good	Thursday the 19th August 2010 at 17:48 Friendly efficient consultant who explained everything I needed to know
Good	Thursday the 19th August 2010 at 17:13 Eacellent as always. Thank you
Good	Thursday the 19th August 2010 at 16:31 Was really in deep "doo doo" as the unit in question was very old and this was the last attempt to rectify the situation before ripping the unit out and replacing with new. Needed to reset and the guys helped by giving clear and concise instruction whilst remaining patient. Many thanks.
Good	Thursday the 19th August 2010 at 16:19 Question was answered effectivley and source of distributor was identified.
Good	Thursday the 19th August 2010 at 15:32 As always tech support is very good, one reason why i buy the products and have done now for over 20 years.
Good	Thursday the 19th August 2010 at 14:34 Very helpful, however still had a problem wich I managed to overcome myself. Thanks anyway.
Good	Thursday the 19th August 2010 at 14:04 Helpful and pleasant to deal with as always. thanks Neal Smith
Good	Thursday the 19th August 2010 at 13:05 Thank you for your Technical Assistance today. I found it to very helpful. Kevin
Good	Thursday the 19th August 2010 at 12:25 Very efficient lets hope the post is too.
Good	Wednesday the 18th August 2010 at 19:14 As usual a very informative meeting
Good	Wednesday the 18th August 2010 at 17:54 Excellent facilities, support and advice. Many thanks.
Good	Wednesday the 18th August 2010 at 17:06 The customer service and after care has been great, the support from from Jonathan from tech support has been very helpfull. many thanks Tony Singh from MCC GROUP
Good	Wednesday the 18th August 2010 at 16:06 I WOULD LIKE TO SAY ANDY WAS VERY PROFESSIONAL AND WAS A CREDIT TO THE PAXTON BRAND.
Good	Wednesday the 18th August 2010 at 14:57 Very efficient and very quick.
Good	Wednesday the 18th August 2010 at 12:42 very helpful
Good	Wednesday the 18th August 2010 at 11:22 Very knowlegable, professional and answred all my qeuestions in 1 phone call
Good	Wednesday the 18th August 2010 at 10:33 Very quick telephone response from my sending the email - 5 mins at most - much appreciated
Good	Wednesday the 18th August 2010 at 08:44 very professional with customer head of bridgend council building mtce also good technical presentation with confidence customer was impressed with technical ability and made decision at meeting
Good	Wednesday the 18th August 2010 at 08:14 Very helpful, pleasant and knowledgable staff. Nothing too much trouble.
Good	Wednesday the 18th August 2010 at 00:58 A Little disappointed very good isn't an option , rang tech support on a number of occasions over the years, every time a simple email asking for feedback!! Always been too busy to give feed back! Every time they have been professional in their manner when initially answering the phone to the more important information I have required from them! Berry very good approach to customer services keep up the good service!! Alan Travis for and on behalf of Altravision Security Systems
Good	Tuesday the 17th August 2010 at 21:50 1st class help every time, thank you
Good	Tuesday the 17th August 2010 at 20:08 A great help, Thanks
Good	Tuesday the 17th August 2010 at 17:24 great sevice from Mr Cris A++
Good	Tuesday the 17th August 2010 at 15:12 Kerry was very helpful and gave me information I can relay back to customer and was very happy with all information given
Good	Tuesday the 17th August 2010 at 11:31 Herr Stevens hat alle Fragen umfassend und kompetent beantwortet
Good	Tuesday the 17th August 2010 at 11:22 Rapid answering of the phone, knowledgeable and helpful attitude.
Good	Tuesday the 17th August 2010 at 08:45 Excellent service as always. Colin AT Site Services Ltd
Good	Monday the 16th August 2010 at 15:12 Quick and polite - what more could you ask for!
Good	Monday the 16th August 2010 at 13:50 THIS IS A TEST
Good	Monday the 16th August 2010 at 13:07 The contact was very helpful and with the information he provided, we were able to resolve the issue.
Good	Friday the 13rd August 2010 at 17:13 Very Helpful!
Good	Friday the 13rd August 2010 at 15:38 Excellent response, answered our query.....Thank you.
Good	Friday the 13rd August 2010 at 15:18 Very helpful, answered all my questions
Good	Friday the 13rd August 2010 at 13:29 Why does your feedback only allow good. Where is excellent, great or really very very good ? Because it was really very very good. Thanks as always.
Good	Friday the 13rd August 2010 at 13:06 As always very good support and help.
Good	Friday the 13rd August 2010 at 13:04 Would like e-mail updates on new firmware and possible problems with new firmware and what changes have been made
Good	Friday the 13rd August 2010 at 09:12 Training on the net2 was very good and for some one that had not seen the software before it was very good.
Good	Friday the 13rd August 2010 at 08:05 Thank you for your training morning on the use and applications net2 the user,s found it most informative and I am sure it will aid us in the development of this site.
Good	Thursday the 12nd August 2010 at 19:11 Very Good as normal, Steve was very knowledgeable and a very good teacher. Don't expect anything less from Paxton
Poor	Thursday the 12nd August 2010 at 18:22 Have not recieved an answer to my problem.
Good	Thursday the 12nd August 2010 at 16:55 The feedback at this end from the guys that attended the course could be summarised by the following comment(s) "the best course attended for some time" this is directly from one of our most trained staff. Well done Andy Kenny Leak MD, Fine Line Commuincations (EA) Ltd
Good	Thursday the 12nd August 2010 at 14:35 EXCELLENT ADVICE FROM ANDY
Good	Thursday the 12nd August 2010 at 13:42 Quick, efficent, plesent, helpful.
Good	Thursday the 12nd August 2010 at 10:04 Excellent as always.
Good	Wednesday the 11st August 2010 at 20:46 Paxton Tech never fail to impress
Good	Wednesday the 11st August 2010 at 19:11 Excellent service
Good	Wednesday the 11st August 2010 at 16:00 An instant clarification on my query regarding the implementation of multiple time and attendance controllers on a networked site and the ability to produce integrated reports with Net2. Many thanks, first class service as always. Derek Bray - Managing Director Camera Security Services Ltd
Good	Wednesday the 11st August 2010 at 15:49 Entering positive notes has become so easy as all I need to do is COPY AND PASTE previous notes as the service and support is constantly good as per the previous three visits. I thank Kevin, Andy & Co for all their support and advice.
Good	Wednesday the 11st August 2010 at 12:32 very prompt, patient and helpful, thank you
Good	Wednesday the 11st August 2010 at 11:13 Excellent support and Service
Good	Wednesday the 11st August 2010 at 11:06 good as all ways Thanks
Good	Wednesday the 11st August 2010 at 10:58 Got to speak with a real person, the service was quick and professional.
Good	Wednesday the 11st August 2010 at 09:57 Please can you send me a new trade catalogue
Good	Tuesday the 10th August 2010 at 16:15 Very helpful, sorted the problem very quickly! more that satisfied!
Good	Tuesday the 10th August 2010 at 15:49 Again, very clear and precise communication. excellent product knowledge, many thanks
Good	Monday the 9th August 2010 at 23:58 As always great with Chris D.
Good	Monday the 9th August 2010 at 16:01 Calls answered promptly with easy to follow advice. Staff very knowledgeable. Many Thanks
Good	Monday the 9th August 2010 at 14:04 Very helpful and professional
Good	Monday the 9th August 2010 at 09:50 Enjoyable day, very informative.
Good	Friday the 6th August 2010 at 18:13 Phoned up got straight through and got a simple and effective soloution to a problem immediatley without any messing about thanks very much.
Good	Friday the 6th August 2010 at 17:11 Thank you very much for your profession training session. It was very valuable and I will be promoting your products for access control jobs which come in. I would like to order some premade panels. Do I order these directly from you or your distributors? Regards Uri Flowers
Good	Friday the 6th August 2010 at 16:11 Very helpful
Good	Friday the 6th August 2010 at 15:09 Spot on as always.
Good	Thursday the 5th August 2010 at 15:25 enquired as to weight of particular product 692-448 - Useful information for shipping. Would be helpful if this was included in specification sheet. First rate customer service, always helpful.
Good	Thursday the 5th August 2010 at 10:37 very helpful with all question.
Good	Thursday the 5th August 2010 at 08:52 As normal our query was dealt with courteously and efficiently. Thanks
Good	Wednesday the 4th August 2010 at 16:32 Answered questions clearly, precise and in full. Thank you.
Good	Wednesday the 4th August 2010 at 15:00 During a meeting with a potential client, Dave Smith was asked to demonstrate the NET2 access system, with a view to it being deployed at a multi access site. There were many tricky questions regarding the clients' requirements which Dave handled expertly and was never found wanting, the client later contacting me to say how impressed they were. Dave's professionalism demonstrated during his presentation has gone a long way to securing this particular contract, something that we at PDP Security are very grateful for.
Good	Wednesday the 4th August 2010 at 12:39 Straightforward, helpful and resolved quickly as usual.
Good	Wednesday the 4th August 2010 at 10:07 Extremely helpful IT support over the phone. Very re-assuring
Good	Wednesday the 4th August 2010 at 09:01 2 knowledgeable and helpful consultants on telephone
Good	Wednesday the 4th August 2010 at 08:16 The future looks promising good luck to everyone cheers andy
Good	Wednesday the 4th August 2010 at 02:49 You don't have a fantastic button. Sadly the Net2 classics reader 1 port was no longer working, however, the RMA processes so far has been a breeze.
Good	Tuesday the 3rd August 2010 at 21:34 Paxton should be very proud of their helpdesk. I have come to Paxton systems from the IT industry and I am used to dealing with, often ineffective so called help desks, Paxton are a breath of fresh air, the staff are very helpful and very knowledgeable. The IT industry should look to Paxton for what a help desk should be like. Steve Moore Managing Director Intuitive IT
Good	Tuesday the 3rd August 2010 at 14:34 Please that all your technical team for all their help, espescially dealing with an end user such as myself. Please thank Kerry of technical for all her help. And many thanks for the fob reader. Kind Regards Richard Vivian-Cooper Electrical QC Mears Group (Grimsby Branch)
Good	Tuesday the 3rd August 2010 at 10:36 Swift and precise as always... ...still missing checkbox excelent!
Good	Monday the 2nd August 2010 at 14:24 Very good service from your technical help dept. Polite and knowledgable. Thankyou,
Good	Monday the 2nd August 2010 at 13:28 Very pleasant technical staff (Chris, Briaqn, Paul 1 and Paul 2) who delt with and cleared the problem. Such a refreshing experience I almost hope I get more problems!!!!!!! Mig Goodwin
Good	Monday the 2nd August 2010 at 10:18 Your technical staff were excellent and managed to clear the fault on our upgrade in spite of my not understanding some of the terms used to direct me through the processes. I am very dim on technical matters.
Good	Sunday the 1st August 2010 at 22:03 Very Helpful and to the point.
Good	Saturday the 31st July 2010 at 08:17 Very helpful, I trusted what he was telling me even though the answer was not the answer I wanted to hear. He was not in a rush to get me off the phone even at 4.30 on a Friday afternoon, unlike most tech help lines.
Good	Friday the 30th July 2010 at 19:43 Great support as usual. Things always happen late on a friday, but it's reassuring to know support is on the end of the phone.
Good	Friday the 30th July 2010 at 17:35 Very prompt reply, exellent service from Paul Deery very professional.
Good	Friday the 30th July 2010 at 16:46 Just had my first contact with the Kerry from the sales team who advised me on choosing a system to meet my clients requirements and I found the whole process professional quick and very helpful.
Good	Friday the 30th July 2010 at 15:32 Concise, complete answers. Always a pleasure dealing with Paxton support.
Good	Friday the 30th July 2010 at 14:35 Excellent meeting and very productive.
Good	Friday the 30th July 2010 at 13:12 I did experience problems trying to locate the page to order the Net2 reader 350-910 though
Good	Friday the 30th July 2010 at 11:08 Excellent as usual you really know your way around your products, peoples problems and the solutions. First Rate in my book.
Good	Friday the 30th July 2010 at 10:56 Pleasant, helpful and very knowledgeable. Overall very pleased with the service. Many Thanks Jon Wylson Director Aspect Developments & Property Ltd.
Good	Friday the 30th July 2010 at 09:03 Clear meeting and positive feeling towards future!
Good	Friday the 30th July 2010 at 07:42 Excellent, everytime I call. (with a stupid question!)
Good	Friday the 30th July 2010 at 06:35 The training was very thorough and was exactly what was required as we had some apprentices in attendance and the session was very "hands on" and gave them an opportunity to play around with the software. I was expecting to have to hold a practical session afterwards but there was no need. The same afternoon, I was able to send one of the apprentices to a site where he programmed on 8 additional doors via a TCP/IP interface and he got it right first time. Fantsatic. Steve Churchley, Technical Manager, South East Security
Good	Thursday the 29th July 2010 at 19:57 Good on site support for what is an integration issue by the looks of it. Good to catch up with Ramon. Appreciate the assistance. Thanks
Good	Thursday the 29th July 2010 at 17:58 A rating of Good is not suffeciant, I can only categorise the service as brilliant. Helped solve a fault condition in a minute. The system had been running fine for two years, even so it only took a minute to diagnose. Thanks
Good	Thursday the 29th July 2010 at 16:22 Will be great when they are on board with Tri-Ed Dist., sounds close:)
Good	Thursday the 29th July 2010 at 06:21 Derek was extremely helpful as always
Good	Thursday the 29th July 2010 at 03:49 Ray Keddington put on an excellent demonstration. He knew his product inside and out and was not only able to answer all of our questions but provide real world scenarios and demonstrate Paxton solutions. The meeting was fun and fact-filled. We are very excited to join the Paxton team and look forward to working with Ray.
Good	Wednesday the 28th July 2010 at 19:21 Extremely helpful once I had given the serial number of each device. This then allowed your guy to assess whether or not the kit we had installed was compatible. Turns out we had the wrong type of fobs, salesmen eh!!!!
Good	Wednesday the 28th July 2010 at 12:50 Thank you very much your Tech. help was very useful as I did not have any notes on the Net 2. Sorry for the delay in replying. Kind regards Graham Wilson Proprietor GW SECURITY SYSTEMS
Good	Wednesday the 28th July 2010 at 10:51 very efficient and fast gave made you feel that they knew what they where talking about unlike some other companies
Good	Wednesday the 28th July 2010 at 09:44 Telephone answered within 2 rings very polite and a positive answer was given which sorted my support question within miniutes
Good	Tuesday the 27th July 2010 at 22:55 Frank was friendly and knowledgeable. What he didn't know he told me he would find out and have someone get back to me. He called me a few minutes later with information he had found. It was a pleasure dealing with him. Thanks.
Good	Tuesday the 27th July 2010 at 20:10 paxton tech are the best technical support iv ever used, they see you all the way from fault to fix. (im not being paid for this btw)
Good	Tuesday the 27th July 2010 at 16:59 Great service as always - thanks Paul
Good	Tuesday the 27th July 2010 at 16:41 Really good service, Chris Thiel was very helpful.
Good	Tuesday the 27th July 2010 at 16:03 As always Paxton tec support are very supportive on any issue, in fact i would go as far as saying you have the best tec support in the security industry nobody can touch you. Regards Mr C Bourke Managing Director Alpha 1 Security Solutions Ltd
Good	Tuesday the 27th July 2010 at 15:46 Excellent response, contact had in depth knowledge of the product, quick delivery of relevant datasheets.
Good	Tuesday the 27th July 2010 at 14:42 very well handled answered all questions
Good	Tuesday the 27th July 2010 at 11:18 Nothing but first class support. Every time is always a pleasure to work with the support staff at Paxton.
Good	Tuesday the 27th July 2010 at 09:44 Had problems with door detection. received clear advice from Chris and was eventually able to sort problem out without having to resort to calling anyone to site. Great Service, Thanks
Good	Monday the 26th July 2010 at 16:06 I needed a quick answer to a technical question, and this was immediately handled in the usual efficient Paxton Way.
Good	Monday the 26th July 2010 at 14:02 Really good service, knowlegable staff who acted immediately on my requirement.
Good	Monday the 26th July 2010 at 11:48 First class service
Good	Saturday the 24th July 2010 at 14:15 Very quick and understanding service
Good	Saturday the 24th July 2010 at 13:03 Very professional service helped us out of a tight spot with only one phone call. No hanging on the line in a queue were dealt with immediately Thank You
Good	Friday the 23rd July 2010 at 16:34 Thank you
Good	Friday the 23rd July 2010 at 16:21 It always amazes me how good Paxton are. How often can front line support resolve a query without any difficulty. It like American standard service in the UK.
Good	Friday the 23rd July 2010 at 13:46 Very helpful, fast answering phone and very polite.
Good	Friday the 23rd July 2010 at 08:48 Very good help again from dave on site, With a net 2 problem he had never come across. sorted out very quickly with his wealth of knowledge.
Good	Friday the 23rd July 2010 at 07:16 PAXTON CUSTOMER SERVICE IS SO GOOD ALL THE TIME IF I NEED AN ANSWER IE NET 2 I JUST PHONE IT IS ALL GOOD
Good	Friday the 23rd July 2010 at 02:41 Thanks for the support as always!
Good	Friday the 23rd July 2010 at 00:54 Frank was very professional and kowledgable. His knowledge with WAN/LAN was very helpful with troubleshooting our problem since our systems are connected across the WAN. Thanks, Mira
Good	Thursday the 22nd July 2010 at 20:22 Excellent service that got me out of a tight situation!
Good	Thursday the 22nd July 2010 at 17:33 Thanks Dave, Great Effort!
Good	Thursday the 22nd July 2010 at 17:26 Outstanding. Ray knows his product better than most, and provided a very worthwhile presentation. I found him to be professional, courteous, and well informed. As a result of Ray's efforts, we hope to be Paxton people for a long time to come. Ray, thank you for a job well done. Dan Warner
Good	Thursday the 22nd July 2010 at 16:22 Fantastic support. Thank you for your help. Sam DS Systems
Good	Thursday the 22nd July 2010 at 13:25 very good , communiction very good
Good	Thursday the 22nd July 2010 at 11:18 Fantastic as ever!
Good	Thursday the 22nd July 2010 at 10:59 EXCELLENT AS USUAL KEEP IT UP A+++++
Good	Thursday the 22nd July 2010 at 09:39 Very knowledgable and helpful. Wish we'd realised just how far Paxton's products had come on before!
Good	Wednesday the 21st July 2010 at 11:26 Very good, as always
Good	Wednesday the 21st July 2010 at 09:48 Thanks for the information.
Good	Wednesday the 21st July 2010 at 09:09 very good as always
Good	Tuesday the 20th July 2010 at 22:20 Appreciated the time kevin took going through the product range.
Good	Tuesday the 20th July 2010 at 19:36 The tech was very helpfull and quickly solved what turned out to be a silly oversight on my part. Very impressed and wouldnt hesitate to call again.
Good	Tuesday the 20th July 2010 at 19:08 As always very helpfull.
Good	Tuesday the 20th July 2010 at 18:21 polite knowledgeable problem sorted minimum fuss
Good	Tuesday the 20th July 2010 at 16:21 Faultless support as is always the case from Paxton, I enquired about the Paxton i-phone aps for a customer and was given enough information to take to our client and I'm now able to tease them with more information about forthcoming Paxton aps that are currently at Beta stage.
Good	Tuesday the 20th July 2010 at 15:06 very helpfull and professional as always
Good	Tuesday the 20th July 2010 at 14:04 Gaveme an answer , it wasn`t the answer i wanted but it was correct none the less
Good	Tuesday the 20th July 2010 at 13:12 Good meeting with highly productive outcome for all.
Good	Tuesday the 20th July 2010 at 13:05 The technical advisor was very knowledgeable and managed to resolve the problem were encountering without much difficulty.
Good	Tuesday the 20th July 2010 at 11:21 top advice at the end of the phone line. thanks once again
Good	Tuesday the 20th July 2010 at 10:37 I found the meeting to be very informative and now have a greater understanding of the Paxton range.
Good	Tuesday the 20th July 2010 at 10:27 I ran tech got though within 5 rings (very good) and got the information i needed
Good	Tuesday the 20th July 2010 at 10:01 Excellent as always.
Good	Monday the 19th July 2010 at 22:15 Excellent and knowledgeable staff, that's really helpful to us installers. Thanks
Good	Monday the 19th July 2010 at 20:44 Excellent! especially when you got screwdriver in one hand and phone in other!!
Good	Monday the 19th July 2010 at 20:26 Your staff very helpful, friendly and knowledgeable. Both Paul and Judith are clearly very capable.
Good	Monday the 19th July 2010 at 18:57 Quick and accurate information sorted minor issue quickly- pro service from Paxton
Good	Monday the 19th July 2010 at 17:16 phone picked up promptly and problem sorted first time
Good	Monday the 19th July 2010 at 11:45 Excellent help from the young lady as always.
Good	Monday the 19th July 2010 at 11:14 Hollie was very helpful. She quickly and confidently understood my requirements and supplied me with the relevant information.
Good	Saturday the 17th July 2010 at 09:54 As usual, it may be only a simple error by me, but generously assisted by Paxton crew, many thanks
Good	Friday the 16th July 2010 at 18:39 Excellent service once again, didn't realise that we had to clear the roll call before it would allow us to re-set the door again a big thank you
Good	Friday the 16th July 2010 at 16:28 Nick was very informative and took onboard some of our queries and said he would look into them and come back to us on the results.
Good	Friday the 16th July 2010 at 11:15 The help was given in a polite, non-technical way and solved the problem.
Good	Thursday the 15th July 2010 at 22:29 Had a visit from Dave Smith today to show me the net2 system and its benefits, Dave explained it all clearly and without a long drawn out display of the product like you get from sales reps who never know when to stop talking, so I was able to get a good understanding of the product and clear answers to all the questions I asked him.
Good	Thursday the 15th July 2010 at 19:31 Overall the meeting was very informative and we found nick to be helpfull and able to answer any questions we had. The product range was impressive and varied.
Good	Thursday the 15th July 2010 at 14:38 Araldo was very helpful with my upgrade enquiry (v4.09 to v4.18) and explained the procedure clearly. All is working as it should. thanks for the great support. regards.
Good	Thursday the 15th July 2010 at 11:19 Excellent technical backup just when it was needed.
Good	Thursday the 15th July 2010 at 09:20 Good to hear an optimistic voice when you phone with a problem Allan.m
Good	Thursday the 15th July 2010 at 08:03 Very informative, covered full product range and demonstrated some products also. Kevin answered any questions I had and agreed a follow up quotaion through my distributors for Paxton.
Good	Wednesday the 14th July 2010 at 19:38 Useful and informative, Thank you
Good	Wednesday the 14th July 2010 at 19:14 Very helpful!
Good	Wednesday the 14th July 2010 at 17:35 I'm very please with the technical help and advice that i get from the Paxton team.
Good	Wednesday the 14th July 2010 at 17:11 Very informative training, will be very useful to my day to day servicing of these systems. Many thanks. Chris Tricks (Lee Security London)
Good	Wednesday the 14th July 2010 at 10:43 I've only ever experienced good service from Paxton and it's suppliers!
Good	Tuesday the 13rd July 2010 at 22:03 Easy to talk to, constructive and to the point. 10/10
Good	Tuesday the 13rd July 2010 at 22:03 I have only phoned your technical team twice and on both occassions spoke to Jonathon who managed to answer all my queries and followed up with a detailed e-mail. if only all other companies technical departments could be as efficient.
Good	Tuesday the 13rd July 2010 at 20:17 exact problem pinpointed quickly. TY
Good	Tuesday the 13rd July 2010 at 20:09 Excellent sevice.
Good	Tuesday the 13rd July 2010 at 19:22 We feel that having Tom Cowling visit the site enabled us demonstrate the numerous applications and Paxton’s advantage of expansion especially with school budgets being scaled back due to the economic climate. This will hopefully enable the school to put in place an access control system which will over time cover both sites giving the customer the knowledge that pupils and staff can work in a safe environment.
Good	Tuesday the 13rd July 2010 at 19:14 We feel that having Tom Cowling visit the site gave us credibility with the facility to demonstrate the numerous applications and his depth of knowledge of the product range. Being able to provide answers to various questions from our customer was essential to hopefully swaying their decision. Our customer has been looking for a system to be introduced to their site which would be suitable for their needs and future proof. They have experienced other access systems in the past which have proved to unreliable and not suitable for expansion or upgrade without complete renewal and the cost/disruption caused.
Good	Tuesday the 13rd July 2010 at 19:02 Thanks Dave, Excellent presentation and service to prespective clients as always!
Good	Tuesday the 13rd July 2010 at 14:46 More than answered my enquiry.
Good	Tuesday the 13rd July 2010 at 13:56 Valuable meeting and information as usual
Good	Tuesday the 13rd July 2010 at 09:21 I thoroughly enjoyed the day. Good instruction and information given, very worthwhile, will recommend to others. Thank you.
Good	Monday the 12nd July 2010 at 22:01 Tech guys really helpful and know their stuff
Good	Monday the 12nd July 2010 at 19:57 First impression is very good, I hope you continue the way you have started.
Good	Monday the 12nd July 2010 at 17:47 Excellent as always
Good	Monday the 12nd July 2010 at 16:46 As is usually the case, phone answered promptly and the person on the other end knew the answer to my question. Thanks.
Good	Monday the 12nd July 2010 at 15:37 VERY HELPFUL
Good	Monday the 12nd July 2010 at 15:21 Paxton Customer service team are always very friendly and helpful when dealing with any query no matter how obvious the solution is!
Good	Monday the 12nd July 2010 at 14:52 Good service, solved problem immediately even though it was on an obsolete system.
Good	Sunday the 11st July 2010 at 16:23 Many thanks for the demo
Good	Saturday the 10th July 2010 at 12:05 Excellent intro course to the Paxton Net 2 products. The course was balanced with hands on experience and theory based learning. I look forward to attending the advance course. Hospitality and facilities were very good. Thanks to the Paxton training team
Good	Friday the 9th July 2010 at 14:26 always verry good
Good	Friday the 9th July 2010 at 12:11 as i said last knight i was happy with the seminare and staff very helpfull thanks albert locksoncall
Good	Friday the 9th July 2010 at 10:10 As usual, exceptional customer service that other can only aspire to. Steve Wright, VTecZoom.
Good	Friday the 9th July 2010 at 09:34 Very impressed - the best manufacturer led training i have attended in a long time.
Good	Friday the 9th July 2010 at 09:15 Arrived on time. Demonstated and explained the latest equipment as requested. Great service. Thanks
Good	Friday the 9th July 2010 at 07:22 The customer Service team were very helpful. Thank you for all your help.
Good	Thursday the 8th July 2010 at 22:12 many thanks to the Paxton guys for taking the time to find me a place on the advanced course at such short notice........ many thanks for not just to sit us in front of a projector and run a load of slides and talk till we was all asleep..... but to take the time to answer the questions when asked and for you to set up all your kit and give me all the hands on training i needed this is one of the best hands no training in a day you can get... thanks again Robert
Good	Thursday the 8th July 2010 at 21:06 i atended the two cources on tuesday and thursday it was very good staff very good thanks
Good	Thursday the 8th July 2010 at 19:56 Every friendly, professional and helpful. Keep up the good work.
Good	Thursday the 8th July 2010 at 18:30 Excellant presentation, well paced, informative and interactive. Well done to all Thanks
Good	Thursday the 8th July 2010 at 17:49 Spot on advice this time
Good	Thursday the 8th July 2010 at 17:39 Very good afternoon. It was nice to do some hands on work as well as some informative talks.
Good	Thursday the 8th July 2010 at 17:33 Very helpful in every respect.
Good	Thursday the 8th July 2010 at 17:03 I would like to say that, the whole of the last 12 months I have been on many courses and I found the Paxton course to very good and informative. Not many courses has the hands on, installers do need hands on. I have worked on the Paxton system for many years and fouund it to be user and installation friendly. And the good thing about it, its not mind boggling like some systems I have worked on over the 22 years as an Engineer. I would strongly recommend to anyone to go on this course.
Good	Thursday the 8th July 2010 at 16:38 i have changed my address to 29-31 endlsleigh road west ealing w13 0re
Good	Thursday the 8th July 2010 at 14:00 I have only phoned Paxton on a few occasions for help as for the last 6 years or so your system has been good, on the rare times that I have sought your help it has been most profesional and dealt with by a person that has a complete understanding of your products. A young lady took my call this morning and sorted me out in minutes, please pass my thanks and appreciation to her. Bob Smith
Good	Thursday the 8th July 2010 at 13:10 Brilliant, Very informative and helpful. Well done to everybody, We will have no hesitation in using Paxton equipment in the future.
Good	Thursday the 8th July 2010 at 13:07 I thought the seminar was very interesting.
Good	Thursday the 8th July 2010 at 09:50 I've been completely blown away by your staff's helpfulness, product knowledge and friendliness this morning!! This is the first time I have specified Paxton equipment for a job, but after Kerry's (or maybe Kelly's!!) help and positive attitude this morning, it CERTAINLY wont be the last. You need an "Amazing" icon, along with the other three!!! I am impressed!! 11 out of 10. Thank you.
Good	Wednesday the 7th July 2010 at 21:35 Chris is very knowledgable and always very helpful.
Good	Wednesday the 7th July 2010 at 19:07 Excellent service! I called at 6.50 pm not expecting an answer. The call was answered immediately and I received very clear advice and an email to back it up within 5 minutes.
Good	Wednesday the 7th July 2010 at 17:09 A speedy and helpfull responce, suppling the information required.
Good	Wednesday the 7th July 2010 at 12:58 Always very helpful and informative
Good	Wednesday the 7th July 2010 at 10:49 Nick's response to my request to call in to see me was prompt and in respect of my requirmeent in addition pinte dme towards you website ease of providing a quote list to consider, simply ease to understand and brilliant pre and after sales support.
Good	Wednesday the 7th July 2010 at 08:22 good as always
Poor	Tuesday the 6th July 2010 at 15:26 i haven't contacted you, either by phone or email. thanks
Good	Tuesday the 6th July 2010 at 12:52 I was very pleased with the help and thay also called me back several times( IMpressive). Thanks again.
Good	Tuesday the 6th July 2010 at 10:29 Quick question and quick answer. Very Happy
Good	Tuesday the 6th July 2010 at 09:56 fantastic help which I always recieve from Paxton If only every one I deal was as good
Good	Tuesday the 6th July 2010 at 08:55 Punctual, pleasant and informative, thank you.
Good	Tuesday the 6th July 2010 at 08:14 Paxton access equipment is the best ever my company have used it for years, Andy and Steve where great and very informative and good hands on keep it up Rick Intech Fire & Secutity ltd
Good	Monday the 5th July 2010 at 19:07 Excellent service. 20 minutes after the call to support, I had downloaded the updated software and was up & running!
Good	Monday the 5th July 2010 at 18:12 Very efficient customer services/tech support. Answered my query without having to divert me to other departments. Vey good
Good	Monday the 5th July 2010 at 15:50 Very helpful
Good	Monday the 5th July 2010 at 15:00 I have used paxton kit for many years and think the equipment and customer service is probably the best I have come across. Kindest regards Jason R Pollard Director Amiga Security Systems LTD
Good	Monday the 5th July 2010 at 07:44 It is a great idee to install 2 service // sales people between Paxton and ADI-Norbain.
Good	Friday the 2nd July 2010 at 15:47 Once again Technical support were very helpful and courteous, helping me solve my problem
Good	Friday the 2nd July 2010 at 14:43 très bonne présentation de Matthew à l'ADI EXPO du 30 juin dernier
Good	Friday the 2nd July 2010 at 14:39 Excellent as usual...
Good	Friday the 2nd July 2010 at 13:30 Very helpfull, thank you very much
Good	Friday the 2nd July 2010 at 10:17 The course was first class, Andy was a very good course trainer. well done and thank you.
Good	Friday the 2nd July 2010 at 07:05 Very well delivered course and the hands on part well enjoyable.
Good	Thursday the 1st July 2010 at 15:42 very interesting. gave me a good knowledge of Net2 and the possibilities it offers. Thank you
Good	Thursday the 1st July 2010 at 14:43 Again onsite support was exceptional. The customer commented that he was pleased he went with Paxton and not some other, as he felt he was getting a good level of service and support from paxton again. The customer is left feeling reassured that any issues will be resolved as the customer also commented on the strong working relationship between supplier, and installer. Many thanks.
Good	Thursday the 1st July 2010 at 13:56 Good, quick diagnostics and reassuring help ! Thank you gentlemen Regards David
Good	Thursday the 1st July 2010 at 13:09 Excellent response! Your man was very helpful, gave constructive advice, made sure we covered everything. This is by far the best service I have experienced in customer services, in any industry. Very many thanks!
Good	Thursday the 1st July 2010 at 12:02 Bloody quick response to an email (And I mean seconds !!) and a great service thanks !
Good	Thursday the 1st July 2010 at 11:43 Quick, knowledgable and effective service. Thanks very much, you saved us a lot of extra work!
Good	Thursday the 1st July 2010 at 09:26 Very impressed with support. Pleased I was helped very quickly. Thank you Paul Deery at Support .
Good	Thursday the 1st July 2010 at 08:40 it is all about knowledge and commitment jeroen has both
Good	Wednesday the 30th June 2010 at 21:27 As always my question was answered efficiently and accurately. I install a lot of Paxton equipment, mainly "switch 2" and am now begining to install "Net2" so I have a lot more questions but your technical team are ALWAYS happy to speak to me and put me straight. I was made very welcome on the Net 2 course i attended back in February of this year but need to install more Net2 systems to become more familiar with them. My Thanks to all of the staff at Paxton especially the Technical staff may we continue to have such a good working relationship. Kindest Regards Geoff Potter.
Good	Wednesday the 30th June 2010 at 15:17 is goed bezig die jeroentje!!
Good	Wednesday the 30th June 2010 at 14:15 very helpfull and my technical problem/fault was soon diagnosed.
Good	Wednesday the 30th June 2010 at 12:05 Excellent response time, thank you.
Good	Wednesday the 30th June 2010 at 11:45 As on previous occassions my question was answered in a very helpful and courteous manor. Thank-you
Good	Wednesday the 30th June 2010 at 11:12 Derek Walker is a credit to Paxton. Always professional & courteous.
Good	Tuesday the 29th June 2010 at 17:03 very good training. thank you.
Good	Tuesday the 29th June 2010 at 15:34 Very helpful and informative and took the time and trouble to fully accertain the exact nature of the query before giving a detailed answer.
Good	Tuesday the 29th June 2010 at 13:54 Gerald Kissi was very friendly, professional and helpful, and certainly made it worth speaking with Paxton. Thank you.
Good	Monday the 28th June 2010 at 20:33 Very satisfied with customer service technical support.Many tanks
Good	Monday the 28th June 2010 at 19:15 Spot on support as always
Good	Monday the 28th June 2010 at 15:37 I had the answer to my query within 10 mins
Good	Monday the 28th June 2010 at 13:32 Besides this, you should offer rate EXCELLENT too. This morning I've sent you a request for some technical clarifications. Within 15 min I received from your Sales & Technical Support 2 telephone calls and reply to my e-mail with explanation how to solve the problem. Simply, excellent support.
Good	Monday the 28th June 2010 at 13:13 La présentation du matériel avec une valise fonctionnelle est une très bonne chose.
Good	Sunday the 27th June 2010 at 14:46 My query was dealt with very professionally and gave me the correct answers that I needed.
Good	Friday the 25th June 2010 at 18:08 ..As usual, excellent Customer Service
Good	Friday the 25th June 2010 at 14:43 I found the presentation helpfull and work projects easy to do but clarified the presentation All the time was on hand to give a helping hand which was good to have.
Good	Friday the 25th June 2010 at 13:03 Great training session, loved the actual hands on building of a system - Thanks again
Good	Friday the 25th June 2010 at 10:13 Excellent - great support - Thank you
Good	Friday the 25th June 2010 at 09:39 Very helpful and knowledgeable
Good	Thursday the 24th June 2010 at 22:30 I phoned on Thursday 24th June at 8am approx and spoke to Judith. I received excellent help and service. I was recommened by a friend who used to install Paxton systems. He explained that the support service was first class. I can only agree that this has not changed. I would recommend this service to everyone. Thanks again for your expert advice. JL
Good	Thursday the 24th June 2010 at 20:56 excellent advice the caller solved my problem very quickly
Good	Thursday the 24th June 2010 at 15:20 I've totally believe your customer assistance is second to none, puts many company's including ourselves to shame
Good	Thursday the 24th June 2010 at 12:32 Person receiving call couldn't help, she took ownership and I got a call back from Tech Support 10 minutes later - solved Very good
Good	Thursday the 24th June 2010 at 10:41 Thanks Paxton.As always you have the answers.Regards.Christopher Evans.Sentry Security Services.
Good	Thursday the 24th June 2010 at 09:38 Herr Rehorn besuchte mich zeitnah unter Inkaufnahme einer sehr grossen Wegstrecke. Auf alle Fragen bekam ich fundierte Antworten. Für die Realisierung meines ersten Projektes wurden gute Wege gefunden. Gesamtfazit: Perfekt!
Good	Wednesday the 23rd June 2010 at 21:01 Both the Engineer's i spoke to were very helpful, thanks
Good	Wednesday the 23rd June 2010 at 16:09 Really good training sessions from Andy Lake. Thanks for all your help :)
Good	Wednesday the 23rd June 2010 at 13:13 Good and possitive meeting with Stefan v/d Velden , With Paxton arround the corner we'll see many opportunities . Good luck for the guys of the new Paxton operation in Breda/Netherlands. Cees van Ommen Marketing Manager Norbain Benelux
Good	Wednesday the 23rd June 2010 at 12:50 excellent and professional service. no horrible long queue which is usual with other companies. thank you!
Good	Wednesday the 23rd June 2010 at 11:26 Great service as normal. Very Helpful.
Good	Wednesday the 23rd June 2010 at 09:54 Absolutely First Class. We had major problems yesterday and within a couple of hours we had the system fully restored and back to normal again. Many thanks to John in second line support, John and also Judith who came up trumps for me. Well done filks - keep it up. Excellent service team.
Good	Tuesday the 22nd June 2010 at 15:52 Helpful and friendly as always! Thank you
Good	Tuesday the 22nd June 2010 at 12:32 Fast Efficient to the point. Thanks guys was a pleasure
Good	Tuesday the 22nd June 2010 at 09:53 Sirs I would like to take this opportunity to thank Mr Cowling for his time. His interest and Ideas for my project have been of real benifit during the design and quotation stages and his knowledge of products is first rate. Andy Chapman Director C&W Installations Ltd
Good	Tuesday the 22nd June 2010 at 07:35 I found the youg lady informative and happy to help.
Good	Monday the 21st June 2010 at 16:35 Very helpful, efficient service
Good	Monday the 21st June 2010 at 15:12 Ray Keddington did an outstanding job presenting the Paxton Access line.
Good	Monday the 21st June 2010 at 14:20 lady very friendly and knows her stuff, well done .
Good	Monday the 21st June 2010 at 13:54 More reporting functionality within the next release of Net2 would be good, not just in regards to modifying the roll call report but for the entire system my suggestion would be to adapt the "Events" app to be more of a reporting tool to allow operators to create their own personalised reports with more allowance for the use of filters. the current system is very restrictive.
Good	Monday the 21st June 2010 at 12:19 Very helpful and polite
Good	Saturday the 19th June 2010 at 09:12 Thanx, very good performance from Nick :-)
Good	Friday the 18th June 2010 at 17:24 I'm really impressed. Staff have been hugely helpful, responsive and clearly know what they are talking about.
Good	Friday the 18th June 2010 at 14:39 Very helpful, good product knowledge
Good	Friday the 18th June 2010 at 11:23 Derek Walker is an excellent communicator and always gives you confidence in a job well done.
Good	Friday the 18th June 2010 at 10:46 I have never yet had a poor response from any enquiry I have made. Many thanks
Good	Friday the 18th June 2010 at 10:14 Excellent resolution. Annoying remote connectivity issue resolved quickly & professionally. Many thanks
Good	Friday the 18th June 2010 at 10:03 I was dealt with by Kerry on your technical support number. She was very helpful and offered a solution to my problem very quickly. As usual I am very happy with the response that I have had from your team. Lloyd
Good	Friday the 18th June 2010 at 08:26 I found Nick to be excellent in his presentation & explanation of Paxton products having used them in my previous employment I was always pleased but after this meeting the knowledge we have gained gives us endless opportunity.
Good	Thursday the 17th June 2010 at 22:29 Being a complete novice on any form of electrics i found the course exceptinal easy to follow and informative. The trainer Steve was patient and also fully knowledgeable in all aspects of the course. many thanks this has enligtened myself in the standalone systems ready for my future professional career.
Good	Thursday the 17th June 2010 at 21:20 excellent as always
Good	Thursday the 17th June 2010 at 16:07
Good	Thursday the 17th June 2010 at 15:46 I have been working with Chris Donohue in the US and Simon in the UK on a couple of different issues with my Paxton system...I have been very satisfied with the help I am receiving from both guys. Very friendly and helpful! Thanks.
Good	Thursday the 17th June 2010 at 13:32 Thanks again for your help Nick. Will be in touch shortly to arrange demonstration.
Good	Thursday the 17th June 2010 at 11:42 The chap that dealt with my inquiry was very accommodating but unfortunately could not complete my order as Paxtons do not accept payment through pro-forma invoice. , as not all business`s use the forms of payment that you require.
Good	Thursday the 17th June 2010 at 11:09 it is always a pleasure to deal with you cutomer services very knowledgeable and even called me back the next day without asking thx
Good	Thursday the 17th June 2010 at 10:34 promt responce to my questions
Good	Thursday the 17th June 2010 at 09:55 My problem was solved fast (imediately) and good.
Good	Thursday the 17th June 2010 at 09:46 Great support Client very happy with service provided by Kerri Williams
Good	Thursday the 17th June 2010 at 09:21 Excellent course.Very informative.Facilities at Paxton HQ very professional.Steve Woodbridge is a very knowledgeable patient trainer.Good after sales and technical back up.Essentil to keep customers happy. Look forward to doing good business in the future.Many Thanks.
Good	Wednesday the 16th June 2010 at 20:50 Thanks guys excellent help i receved today when commisioning some net2 plus units. I was having problems assigning the units with fixed ip addresses, for some reason 1 of the units would take the ip address i wanted to give it. With help from you guys we found the problem to be my wireless card on my laptop blocking the action (strange but true) disabled the wireless card and away we went sorted. Thanks again
Good	Wednesday the 16th June 2010 at 18:04 Information was provided quickly and accuratly. Both Kerri and Brian were very helpful. Many Thanks Wayne Lee ADT engineer
Good	Wednesday the 16th June 2010 at 17:04 Superb quality of service, staff very helpful and guided me through my problem very well and it is now resolved and working extremely well. many thanks
Good	Wednesday the 16th June 2010 at 16:01 Superb service as ever. Even if there was no instant fix, the guy I talked to was knowledgeable and courteous. I know that the issue WILL be investigated and that I WILL be notified of the result. Never let me down yet, in many years.
Good	Wednesday the 16th June 2010 at 15:33 Another very good customer facing site visit from Derreck (paxton rep) His after sale customer care is exceptional. Mike - Chubb Security
Good	Wednesday the 16th June 2010 at 14:42 very good service, no issues. accept for the your nominated contractor installers. regards
Good	Wednesday the 16th June 2010 at 14:40 Very polite and helpful technical team
Good	Wednesday the 16th June 2010 at 12:17 all my questions were answered quickly and efficiently, and all answers were easily understood
Good	Wednesday the 16th June 2010 at 09:05 the main prolem we had was than no one told me that ver 4.17 was faulty thus i had to transfer my data twice.
Good	Wednesday the 16th June 2010 at 08:37 Your Tech support is second to none in the secuirty industry, all staff are helpfull and know your product inside out. Keep up the good work.
Good	Tuesday the 15th June 2010 at 20:13 Great
Average	Tuesday the 15th June 2010 at 15:34 I am left trying to fix the problem myself, due to the lack of a DB fix or export / import routine. The proposal is to restore from backup without any idea of what the problem is or when it occurred - because the V3 software is working fine. The alternative being an in-situ upgrade which is likely to leave me in a worse situation because V4 won't import the data, but will render V3 unusable. Not a happy bunny - customer service good, but product options poor.
Good	Tuesday the 15th June 2010 at 14:59 Excellent response and provided answers to all queries/questions.
Good	Tuesday the 15th June 2010 at 14:27 excellent as usual
Good	Tuesday the 15th June 2010 at 10:47 I had a problem with the reader for our door entry system and the lady i spoke to immediately helped me by suggesting possible solutions. When these didnt work, she asked that i return the unit for a replacement - simple! The whole process has been seamless and I appreciate the customer service provided! Thanks
Good	Tuesday the 15th June 2010 at 10:32 Polite & well mannered. :)
Good	Tuesday the 15th June 2010 at 10:11 problems fix with in 2 minties. call was dealt very good a+++
Good	Tuesday the 15th June 2010 at 09:28 Very Helpful, thank you. WSP Group, Leeds
Good	Tuesday the 15th June 2010 at 09:06 recently bought and fitted an EASYPROX, great product ,phoned your help line after fitting because i couldnt get the unit to read the fobs , it turns out you need to place them end on in the middle of the opaque square of the unit ,not just pass them over it , like a normal reader, still i will know in the future ,as the instructions dont mention how precise you have to be :-)
Good	Monday the 14th June 2010 at 21:17 Causeway Security Solutions was very happy with the level of customer support provided by Paxton. The Paxton team was able to identify with the issues immediately and gave relevant and detailed answers to all questions posed. Very professional.
Good	Monday the 14th June 2010 at 18:09 Very good communication.
Good	Monday the 14th June 2010 at 12:22 Kerri knew the answers to my questions and was able to suggest a solution. She emailed me lots of informmation on the IO board and handsfree kit. Thank you another great service from paxton.
Good	Monday the 14th June 2010 at 11:45 Good course thank you
Good	Monday the 14th June 2010 at 11:21 Advanved Training on Net2 .Was ideal. Introduced me to some parts of Net2 I was not aware of and helped to refresh paths I had forgot. Training staff were very helpful and answered any question I had.
Good	Monday the 14th June 2010 at 11:05 Staff very friendly and helpful. Also very knowledgable about the products.
Good	Monday the 14th June 2010 at 10:21 very good assistance, especially as i was asking for information on a third party reader
Good	Monday the 14th June 2010 at 09:05 The usual thoughtful response to a problem which, in some 20 years of using Paxton products, I had never before encountered - rapid bleeping of Touchlock when both Keypad and Release worked correctly in isolation. The problem was found to be a faulty PSU which was outputting 13v DC - but was clearly also leaking a degree of AC into the system.
Good	Saturday the 12nd June 2010 at 22:48 Very useful information. I have installed Paxton earlier, and my customers is very happy. Look foreward to meet new customers with updated knowledge. Thanks.
Good	Friday the 11st June 2010 at 15:30 As always excellent support
Good	Friday the 11st June 2010 at 13:31 first class advice as always
Good	Friday the 11st June 2010 at 12:42 Very helpful and knowledgeable - as per usual!
Good	Friday the 11st June 2010 at 12:03 As always service is great thanks
Good	Friday the 11st June 2010 at 10:17 very helpfull
Good	Friday the 11st June 2010 at 09:50 thanks for the invite to your training day. i found it very useful and informative. all three of the gentlemen concerned where excellent and the hands on part was brilliant and made the day pass very quickly. excellent venue great food and very well presented. many thanks
Good	Friday the 11st June 2010 at 09:35 Both our engineers found the course very informative and would highly recommend.
Good	Thursday the 10th June 2010 at 22:56 I had fitted Paxton equipment prior to my visit to your training seminar in the Leeds area, but I now have a better idea of how to install and test for an optimum system installation... thank you
Good	Thursday the 10th June 2010 at 21:01 Derek was extremely knowledgable & friendly in his delivery of the demonstration.
Good	Thursday the 10th June 2010 at 20:20 Great Training. Full of very useful information. Friendly environment.
Good	Thursday the 10th June 2010 at 20:19 Great training. Friendly and relaxed environment. Many Thanks
Good	Thursday the 10th June 2010 at 17:08 very well presented,all your staff were patient and knowledgeable. thank you for an enjoyable and informative day. I would have liked to have done the advanced training with our engineers ,but had prior arrangements. thank you again, simon garson g2
Good	Thursday the 10th June 2010 at 16:21 worked with engineer to resolve issue
Good	Thursday the 10th June 2010 at 15:41 Always on hand and can always solve my queiries ! thank you
Good	Thursday the 10th June 2010 at 14:51 I have been installing Paxton for almost 20 years, the customer service provided by Paxton has always, and im very pleased to say still is First Class Prompt, Polite and efficient - people who know what their talking about and seem to have a genuine interest in ensuring the customers exact needs are correctly interpreted and specified against accordingly. Well done paxton :)
Good	Thursday the 10th June 2010 at 13:52 I enjoyed the day thoroughly. The seminar was both informative and very well presented by Andy Waller and Nick Swift. Their knowledge of the product was first class.
Good	Thursday the 10th June 2010 at 11:16 your technical help is top class everytime, thank you very much for all the assistance provided. charlie bungay, crb elect. ltd
Good	Thursday the 10th June 2010 at 11:10 Courteous and helpful as always.
Good	Thursday the 10th June 2010 at 10:26 Excellent presentation and hands on experience Nick and Any made the whole session very enjoyable
Good	Thursday the 10th June 2010 at 08:56 Dear Paxton, once again many thanks on your speed and technical knowledge.
Good	Wednesday the 9th June 2010 at 19:36 We both found the seminar very informative and well set up. Your representives where very helpful and found the whole venue very good indeed. As new installer of your product we where very impressed with equipment and all your back up services. We look forward to any updates and new products available in the future. Thanks John & Mark
Good	Wednesday the 9th June 2010 at 19:32 We found the afternoon, very helpful especially the hands on training kit,also the presentation of your literature is second to none, very professional. regards mark j&j electrical services
Good	Wednesday the 9th June 2010 at 18:18 Paul answered my question and then showed me where to go on the website for the information on readers and cards, I cannot fault this excellent service that Paxton provides. keep up the good work
Good	Wednesday the 9th June 2010 at 16:52 Enjoyed the course, extremally informative and gave a great impession of the Paxton systems. Is something i will consider for our future quotations, was very impressed with the focus on customer service and technical support along with the 5 yrs gaurantee.
Good	Wednesday the 9th June 2010 at 15:43 As always, Vincent is most helpful and tolerant, particularly as he draws the short straw when I am on the end of the telephone. Thank you Vincent. I am sure it will sink in eventually.
Good	Wednesday the 9th June 2010 at 15:06 Thanks guys as helpfull as ever
Good	Wednesday the 9th June 2010 at 13:46 Its not often these days that a company offers training on how to use thier products without charging you for the privalage As an existing installer. we were familiar with most of the products but there were some that we hadnt used and the installation tips proved usefull for future installations Thanking you for your continued support Regards Carl Gomez Managing Director AEI (NW) Ltd BLACKPOOL
Good	Wednesday the 9th June 2010 at 12:11 very informative and well presented
Good	Wednesday the 9th June 2010 at 10:40 No problem with the service. Just disappointed I am not much better off and still can't have what I wanted. I take on board the point about not giving out Read Only Users to the database and the reason being when upgrading the whole table structures may change. My response to that would be that a well designed application that sits on top of a database wouldn't require such significant changes to existing tables thus not effecting a report. But Oh well.....
Good	Wednesday the 9th June 2010 at 08:08 I lost my copy of the paxton net 2 software.I was dealt with corteously and efficiently.Your technical support provided a link to down load new software and also offered advice on transfering the fall back database. well done Brent Crawshaw South Yorkshire Police
Good	Tuesday the 8th June 2010 at 20:37 Excellent assistance again
Good	Tuesday the 8th June 2010 at 15:18 The lady I spoke to was extremely helpful, she was very efficient and explained what I needed to know very well.
Good	Tuesday the 8th June 2010 at 14:44 As per usual Paxton support is not only thorough but efficient and very helpful always a pleasure to deal with.
Good	Tuesday the 8th June 2010 at 07:18 Really a great seminar, and many good hands-on tasks for get familiar with the equiptment! Thanks again :)
Good	Tuesday the 8th June 2010 at 01:39 Excellent tech support. Techs are courteous & know there stuff. This is my first Paxton install, it when seamlessly with the assistance of tech support. I would use Paxton products again!
Good	Monday the 7th June 2010 at 21:53 This meeting lasted one hour only
Good	Monday the 7th June 2010 at 21:06 excellent response. received email with software patch within minutes of placing the call
Good	Monday the 7th June 2010 at 17:06 Informative and demonstrating good understanding of the situation in hand
Good	Monday the 7th June 2010 at 16:19 Nick Swift was exceptionally professional, helpful and very knowledgeable, he gave us an over view of products and made recommendations that suited our business direction. We are looking forward to working with both Nick & Paxton to help us grow our customer offering.
Good	Saturday the 5th June 2010 at 10:17 I have contacted Paxton's technical support several times this week and each time they have managed to talk me through fixes without fuss or hesitation. Many Thanks.
Good	Friday the 4th June 2010 at 11:30 Very professional
Good	Friday the 4th June 2010 at 11:25 Well presented and explained! Everything fine
Good	Friday the 4th June 2010 at 11:23 once again quick response and good site visit nick has got good knowledge of all paxton equipment
Good	Friday the 4th June 2010 at 09:35 Sales Rep contacting me within 20 mins. Always receive excellent service.
Good	Thursday the 3rd June 2010 at 19:29 Simply the best as always. Can you make the pre wired cable on the readers thicker as very fine, and often breaks when jointing cables together in connector block.
Good	Thursday the 3rd June 2010 at 17:17 Good communication & answered my questions accuratly
Good	Thursday the 3rd June 2010 at 15:18 Enquiry sorted efficiently and pleasantly - thank you.
Good	Thursday the 3rd June 2010 at 14:54 brill as usual
Good	Thursday the 3rd June 2010 at 13:37 Service was excellent - many thanks to Jonathan
Good	Thursday the 3rd June 2010 at 13:34 Excellent, as always, a pleasure to deal with. Wayne@Cobus Communication Ltd
Good	Thursday the 3rd June 2010 at 12:49 Excellent help and support. Brilliant work to find my older install. Email response was very quick.
Average	Thursday the 3rd June 2010 at 00:49 Liked that someone was on phone asap. I am brand new to your system and Access. I spoke to Steve who seems very nice on the phone. I was installing your panels today and landing all the network cables between the classics. I was reading where I have to use orange, orange and white and grn and grn and white, then take the remaining and place on last screw terminal. This will include a 2 blue and 2 blue and whites and 2 brown and two brown and white. Steve told me I could use any of those wires, then said to use the brown and then said I could use the Blue and blue and whites for a total of 4 wires. being new at this it made me fell unsure of what Steve told me because he gave me to many options and did not really explain what the cables were for and your written instructions are not very clear. I would greatly appreciate if Steve did not know who sent this as I am sure I will need him more very soon as I have a 54 door system to start soon. This is my second or third time speaking with Steve and myself and myhelper just do not feel real confident in what he tells us. I really like the lady in the UK she seems to very on top of it totally. if you have any questions please call me anytime Mike Landers 216 533 0301
Good	Wednesday the 2nd June 2010 at 10:02 Very helpful, told me everything I needed to know including some extra information which is really going to help me out. Thanks for your help.
Good	Wednesday the 2nd June 2010 at 08:58 This was my first Paxton install and as it was quite a large first job i was a little uncertain about it, but your support was excellent. Big thank you to Kevin Jones, he has been exceptionally helpful and professional throughout the install, made my life a lot easier. Ross Nixon
Good	Tuesday the 1st June 2010 at 09:19 Never had a problem with support at Paxton whether my queries have been simple, complex or just informational.
Good	Monday the 31st May 2010 at 22:46 As always the call is answered quickly and the staff are able to supply the necessary information, such a shame that the original installer could'nt have been more helpful in where he had hidden the switch 2 controller.
Good	Friday the 28th May 2010 at 18:33 Excellent as always.
Good	Friday the 28th May 2010 at 11:09 Very helpful indeed. Outstanding customer service. We are being mucked about by WOT Security and have been unable to get any help whatsoever. You guys are a breath of fresh air. Many thanks! PS You should add a "Great" button - Good isn't good enough!
Good	Friday the 28th May 2010 at 11:09 Pleased with the service level
Good	Friday the 28th May 2010 at 10:06 Really Helpful, Sent the Information I needed quickly, very friendly phone manner. Great Service! Thanks
Good	Friday the 28th May 2010 at 00:26 Thank you Steve for a pleasurable 2 days, I dont think I have ever been on a course where I was looked after so well and the course content and delivery was of excellence. Many many thanks. Les
Good	Thursday the 27th May 2010 at 19:58 great technical team their
Good	Thursday the 27th May 2010 at 15:38 ....as ever
Good	Thursday the 27th May 2010 at 09:26 Quick efficient assistance. Solved my problem straight away.
Good	Thursday the 27th May 2010 at 08:47 Best tech help desk in the business.
Good	Thursday the 27th May 2010 at 08:13 Just to say thanks to kerry and hollie for their help on Tuesday afternoon in getting my door worknig again and helping move my software installation.
Good	Wednesday the 26th May 2010 at 22:48 very useful first meeting, already have a target prospect for combining our two systems.
Good	Wednesday the 26th May 2010 at 19:08 Why isn't there an excellent category? :) Chris in Orlando was very helpful and had a couple of good suggestions for us. Thanks, Dan Terrigno American Safe & Vault Service
Good	Wednesday the 26th May 2010 at 17:02 Very Helpfull to sometimes silly questions, it is just nice to ask advise just to confirm you are going in the right direction. Many thanks
Good	Wednesday the 26th May 2010 at 14:02 Dave Smith was extremely helpful, and very informative. Thank you for attending this meeting and thank Dave for his help Regards Dawn
Good	Wednesday the 26th May 2010 at 13:10 I always find the Paxton Sales & Technical Support team really very helpful and, on this particular occasion, talked me through a printer issue which was not related to the access control software & so was, in my humble view, over & above the call of duty! With grateful thanks!
Good	Wednesday the 26th May 2010 at 12:45 My question was answered in a professional and timely manner.
Good	Tuesday the 25th May 2010 at 20:26 I always find the telephone support you provide to be quickly and efficiently answered, i have always had my issues dealt with promptly and courteously and never had the need to call back with the same issue as all the support team discuss problems in a logical and polite way. Your support team are a credit to the Paxton company.
Good	Tuesday the 25th May 2010 at 14:01 Fantastic advice and a speedy service. Very impressed so far.
Good	Tuesday the 25th May 2010 at 13:34 I spoke to Hollie Metcalfe today requesting a quotation and technical info. I was very impressed with her technical knowledge and felt totally at ease discussing my requirements, polite and very professional. Excellent!
Good	Tuesday the 25th May 2010 at 13:24 My call was dealt with quickly and efficiently as per usual. Always a pleasure to deal with.
Good	Tuesday the 25th May 2010 at 08:32 Architect on site will make decision on wether Paxton is used or not. Paxton definately ticked all the boxes for this site and is best suited to specification requirements as the access provider. Awaiting Architects comments or decision today. Thanks again , Kevin dunne.
Good	Monday the 24th May 2010 at 22:04 Problem was identified quickly and work around provided.
Good	Monday the 24th May 2010 at 16:38 My question was quickly answered. Thanks
Good	Monday the 24th May 2010 at 15:34 Prompt responce and support is very helpfull, as somone who users support companies a lot, I would certainly give top marks to Paxton, well done.
Good	Monday the 24th May 2010 at 14:36 Paxton should probably test their updates before releasing. Support was very good though.
Good	Monday the 24th May 2010 at 12:48 good advice again
Good	Monday the 24th May 2010 at 11:54 Very efficient and helpful lady that I spoke to. Answered all my questions I had very effectively. Very good first impression of my first phone call to Paxton.
Good	Saturday the 22nd May 2010 at 09:36 IT WAS NICE TO MEET PEOPLE LIKE PAXTON TEAM . THANKS FOR THE DICSUSS AND INTRODUCTION OF YOUR PRODUCTS. I HOPE TO WORK WITH PAXTON .
Good	Friday the 21st May 2010 at 18:39 Always great to speak with your tech guys
Good	Friday the 21st May 2010 at 10:38 Extremely helpful and friendly and efficient. Thank you.
Poor	Friday the 21st May 2010 at 10:00 I have had an issue with an alarm wav file being played on a server PC. The advice i was given was that an audible alarm could be sounded on the server PC through a wav file. Through either misunderstanding or lack of communication, I was unaware that this file would only play once and could not be looped. This was not acceptable for my customer. I was then in the unenviable position of being customer facing in London (we are Halifax based) and needed help to resolve this problem. Unfortunately the Paxton response was to get a long WAV file from the net (they would be huge if they exist). No-one at Paxton was prepared to do anything further to find a solution. As an installer I cannot take this stance. I have to find a way to make things work. My Paxton experience has been superb up to this point. So much so I have sung the praises of Paxton to all. To be fair, I did get a return call to say that they would look into this in the future. I still believe Paxton are an excellent company, however sometimes when your back is against the wall you need help to find a solution and not a closed door. I have managed to get a techie friend of mine to stitch a wav file together to give me a 15 minute alarm (326MB!) regards Paul Judge Consolidare
Good	Friday the 21st May 2010 at 09:57 Very Impressed With Dereks Knowledge Of Paxton Products And The Extent Of The Paxton Range . Derek Is Currently Helping Me With An Enquiry To Extend An Existing Paxton System And I Look Forward To Working With Him On This Project .
Good	Friday the 21st May 2010 at 09:11 A very informative meeting and very grateful for Nick Swift's attendance and technical expertise
Good	Thursday the 20th May 2010 at 19:32 Very informative,great surroundings and very well looked after Thanks a lot
Good	Thursday the 20th May 2010 at 17:33 Excellent day, thank you very much for the training and hospitality. I look forward to a long and successful partnership with paxton
Good	Thursday the 20th May 2010 at 15:28 It was very interesting meeting Ramon and Kevin and I hope we can work together in the future to integrate both our products. I am currently looking into Access Control event driven CCTV solutions which could satisfy the needs of all our customers. On a personal note it was very heart warming to see all the lovely smiley Paxton faces. it brought a tear to my eye and left a smile on my face. I would like to add I did also push any existing and potential customers towards the Paxton Stand and openly and positively promoted the Paxton brand. (Now that is loyalty for you) I added to my own personal pitch the reliability and the above and beyond Technical assistance that Paxton had to offer. So please feel free to send through any commission or "feedback bonuses" accordingly lol. However I would settle for Paxton Pen understanding the turbulence of the current economic climate. Finally I would just like to add how much I miss most of you and I will continue to fly the green Paxton Flag. (Who better than an ex employee) Kind Regards
Good	Thursday the 20th May 2010 at 13:42 It is nice to have a straightforward answer to your technical questions even it the answers may not what you wanted to hear (trying to get one ACU to do the job of two will not work but it was worth the phonecall)
Good	Thursday the 20th May 2010 at 12:22 as usual, i received the best service possible from your staff!!! i will continue to spread the word that paxton is THE BEST customer oriented company!!!!
Poor	Thursday the 20th May 2010 at 01:33 just tried to get some relays to use with a large quantity of P50 compacts we have just bought. Your operator said we had to go through the website. Some weeks ago we simply rang the helpline and they sent them out next day. You now seem to have lost the personal touch which was your best USP. Pity!. Alan Carvin MD, Altex Security
Good	Wednesday the 19th May 2010 at 20:00 paxton technical support have always been very helpful in my experience chris (chubb security)
Good	Wednesday the 19th May 2010 at 16:47 Today's meeting was very productive. We covered a range of very thought provoking topics.
Good	Wednesday the 19th May 2010 at 16:28 Friendly, helpfull and was clear with instructions. Good service thank you.
Good	Wednesday the 19th May 2010 at 13:07 Very pleased with the help and advise offered. Knowledgeable and patient, given that I'm an access control novice!
Good	Wednesday the 19th May 2010 at 09:46 Good understanding of application for lighting control and good explanation of products for solution.
Good	Wednesday the 19th May 2010 at 08:25 good advice given by a very knowledgeable member of the paxton team.
Good	Tuesday the 18th May 2010 at 22:59 many thanks to derek for the training, much appreciated gave me excellent info and demo of equipment/software and there use for me to pass on to my customers. happy customer = more sales/work for us all look forward to dealing with paxton with jobs i have quoted for then the possibility of follow on orders for more premises for clients discussed this with derek and ADI.
Good	Tuesday the 18th May 2010 at 06:48 Andrew delivered a first class presentation. The lads were given plenty of opportunity to get hands on experience and were able to get a good understanding of the various systems and options.
Good	Monday the 17th May 2010 at 21:22 Up to now I have always found the advice given to be courteous and well informed
Good	Monday the 17th May 2010 at 16:59 so far - dynamic and responsive
Good	Monday the 17th May 2010 at 15:32 Gerald excellent as always!
Good	Monday the 17th May 2010 at 15:13 We are intersted in being partners with you in th eregions of Middle East and Africa.
Good	Monday the 17th May 2010 at 11:34 Very satisfactory and good to consult with the Paxton staff at the Ifsec booth
Good	Monday the 17th May 2010 at 10:11 Meeting with Paxton was very good. Very helpful in sorting out issues at IFSEC stand and asked if Paxton software can be integrated with Panasonic cameras and NVRs. I am happy to provide support for this way integration.
Good	Saturday the 15th May 2010 at 01:45 Ray Keddington came out to our office to show my team and I the Paxton Product and displayed a great presentation. I really felt he did a great job of letting us know that himself and Paxton are here for us and here to help with anything we need! Elias Melendrez Advance Alert Security Systems
Good	Friday the 14th May 2010 at 21:10 Very helpfull as usuall
Good	Friday the 14th May 2010 at 19:45 Knowledgeable and informative
Good	Friday the 14th May 2010 at 17:00 Keen to hear the progress on the numberplate recognition system
Good	Friday the 14th May 2010 at 16:33 Very Knowledgeable and also keen to help.
Good	Friday the 14th May 2010 at 13:28 I found the training very helpful, in both my knowledge of Paxton as well as Access Control. Well worth the trip.
Good	Friday the 14th May 2010 at 12:08 Excellent as allways
Good	Friday the 14th May 2010 at 12:01 Good to have the opportunity to catch up with Andy & Gareth. Look forward to receiving update re. ECC200 2D barcode printing on Net2 cards!
Good	Friday the 14th May 2010 at 11:55 Objective achieved, thanks
Good	Friday the 14th May 2010 at 11:52 Awaiting information on the outcome of the Reader issues
Good	Friday the 14th May 2010 at 10:45 I liked paxton products and hope to work with you in the future.
Good	Friday the 14th May 2010 at 09:42 Very informative, provided very information on how to expand our system.
Good	Friday the 14th May 2010 at 08:31 Excellent service!!
Good	Friday the 14th May 2010 at 08:25 Having run my business for 25 years I have to say that Paxton are the most outstanding company that we have dealt with. The attitude to customers is fantastic, with a real want to support, help and develop our relationship together. Technical support cannot be bettered, I wish our other suppliers would take a big leaf out of your book!! Everyone one who we deal with, comes across as being proud to work for your company. Thank you Paxton, from everyone at Mace.
Good	Friday the 14th May 2010 at 00:00 The instruction today on the net2 system was excellent,steve's explanation of how the system is used was excellent.
Good	Thursday the 13rd May 2010 at 21:26 Excellent technical help, not spoken down to like one or two technical lines.
Good	Thursday the 13rd May 2010 at 17:39 Spot on & helpful as usual
Good	Thursday the 13rd May 2010 at 13:58 Excellent, very impressed.
Good	Thursday the 13rd May 2010 at 13:52 The stand at Ifsec was very good and the people on the stand were helpful and knew their products. I look forward to speaking to them again.
Good	Thursday the 13rd May 2010 at 13:03 I was very impressed with the way Paxton went out of the way to help me understand their product. The call was dealt with very professionally - Thank you.
Good	Thursday the 13rd May 2010 at 12:37 Very interesting/informative
Good	Thursday the 13rd May 2010 at 12:02 Nick was very informative at the IFSEC stand and gave us the information we required along with new systems information.
Good	Thursday the 13rd May 2010 at 10:56 Very helpful staff, well done!
Good	Thursday the 13rd May 2010 at 10:47 Innovative IP Access control and look forward to seeing the IP Lock controller integrated
Good	Thursday the 13rd May 2010 at 10:40 Very slick and informative...We moved from sales person to the right technical person in the blink of an eye. 3 clicks later we where into a 15 minute chat about the API and integration . All i can say is keep up the good work.
Good	Thursday the 13rd May 2010 at 09:47 Busy stand. Good location. Professional employees.
Good	Thursday the 13rd May 2010 at 09:33 Each time I spoken to someone from the support team regarding my outstanding issue they have been very friendly, knowledgeable and fully aware of who I was, what my issue was and knew the latest details regarding my problem. I am very impressed. :)
Good	Thursday the 13rd May 2010 at 09:23 As usual excellent service from Paxton. Knowladgeable patient and gave me the answers i needed. I have already contacted Norbain to order the kit we discussed. Thanks Again
Good	Thursday the 13rd May 2010 at 09:07 Your sales efforts are better than none but the delivery of your services leaves a lot to be desired
Good	Thursday the 13rd May 2010 at 08:12 Very informative.
Good	Wednesday the 12nd May 2010 at 23:08 A pleasure, as always.
Good	Wednesday the 12nd May 2010 at 20:12 Very Helpful
Good	Wednesday the 12nd May 2010 at 19:15 Clearly very enthusiatic about the Paxton products. Explained clearly about a number of options. Thank you.
Good	Wednesday the 12nd May 2010 at 19:11 Allways excellent advice. Many Thanks
Good	Wednesday the 12nd May 2010 at 18:36 It was exciting meeting with Nick and this response is wonderful. I met with Norbain and there will be meetings in Nigeria.
Good	Wednesday the 12nd May 2010 at 18:05 Gareth was very helpful and understanding that I am new to this area and he didnt make me feel an outsider he was very helpful in pointing me in the right direction by telling me about the conference in Leeds and that it would help in more ways than one, but also help me sell your products and we also talked about the 2 day training.
Good	Wednesday the 12nd May 2010 at 17:44 Fantastic as ever
Good	Wednesday the 12nd May 2010 at 17:34 Very good service, friendly and efficient.
Good	Wednesday the 12nd May 2010 at 16:41 The information given in the course was excellent easily understood, having no back ground in electronics the wiring was basic to follow . You are put at ease with the way the training is given.
Good	Wednesday the 12nd May 2010 at 16:17 Once again fantastic presentation from Steve, a very well executed lesson with plenty of "hands on"training.
Good	Wednesday the 12nd May 2010 at 15:40 Response was very quick and helpful, there was no waiting time what so ever.
Good	Wednesday the 12nd May 2010 at 14:52 very helpful - offered fair soloution to end user - thank you
Good	Wednesday the 12nd May 2010 at 14:38 As always, every one I speak to at paxton access is very knowledgeable. If they don't know the answer to a question they tell you the don't know and then find the answer.
Good	Wednesday the 12nd May 2010 at 13:34 Well Done, Courteous and swiftly resolved. Thank you
Good	Wednesday the 12nd May 2010 at 12:52 Vince, Good to talk to you at IFSEC. I would like the Net2 nano starter kit and site surveyor which are on special offer. However i am off from today and will be in the USA until 1st June. Many Thanks Steve Morgan
Good	Wednesday the 12nd May 2010 at 12:44 Nice meeting with you and being shown new equipment at IFSEC. Many Thanks Steve Morgan
Good	Wednesday the 12nd May 2010 at 12:15 Extremely helpful with technical information.
Good	Wednesday the 12nd May 2010 at 12:14 An extremely useful discussion from an existing Net2 user.
Good	Wednesday the 12nd May 2010 at 12:07 Excellent service as always. I think Paxton are an excellent company. Everything about them is professional. Website design is excellent modern and stylish so is all paxton litriture, manuals and news letters etc. Keep up the good work. Thanks.
Good	Wednesday the 12nd May 2010 at 11:48 Most helpful
Good	Wednesday the 12nd May 2010 at 09:40 Support on the phone was very good and I received all the answers I needed and instruction was very clear. Only grumble was not receiving replies via the email support.
Good	Wednesday the 12nd May 2010 at 09:13 As always very helpful.
Good	Tuesday the 11st May 2010 at 22:13 Thanks for Your quick response.
Good	Tuesday the 11st May 2010 at 21:44 I found David Smith very helpful, all my questions were answererd satisfactory. Excellence.
Good	Tuesday the 11st May 2010 at 17:35 Very helpful
Good	Tuesday the 11st May 2010 at 17:03 Smith was devastating. Steve Rothkopf, Thinking Software
Good	Tuesday the 11st May 2010 at 16:47 Great products and great stand at the IFSEC exhibition. Must get a Iphone now I suppose!!
Good	Tuesday the 11st May 2010 at 16:47 Andrew Waller was very helpful, and found just the right colleague to help with one of my more esoteric questions.
Good	Tuesday the 11st May 2010 at 15:47 Very helpful as always!
Good	Tuesday the 11st May 2010 at 13:37 Very helpful and very knowledgeable staff, pleasure to deal with.
Good	Tuesday the 11st May 2010 at 13:23 Very interesting new products. Well done Paxton keep up the great work
Good	Tuesday the 11st May 2010 at 09:04 Very helpful and knowledgeable.
Good	Monday the 10th May 2010 at 12:09 on the ball as usual, thanks
Good	Friday the 7th May 2010 at 13:44 Great answered all our quieries and pointed out some new products a developments in the pipeline. All good see u at ifsec. Thanks Simon
Good	Friday the 7th May 2010 at 12:34 Very helpful
Good	Friday the 7th May 2010 at 11:45 good service as ive come to expect. very helpfull with all asked of them
Good	Friday the 7th May 2010 at 09:10 First time caller - Excellent service. Look forward to working with Paxton in the near future
Good	Thursday the 6th May 2010 at 21:39 very helpful
Good	Thursday the 6th May 2010 at 20:23 Prompt and precise
Good	Thursday the 6th May 2010 at 18:20 outstanding!
Good	Thursday the 6th May 2010 at 15:43 competent cooperation at the highest niveu. missing products not available ( E-cylinder ).
Good	Thursday the 6th May 2010 at 13:01 Very good advice to technical question asked
Good	Thursday the 6th May 2010 at 10:39 Lady answered phone was very polite and helpfull
Good	Thursday the 6th May 2010 at 10:16 I was impressed with the way my query was dealt with this morning. I received good information on how to rectify the fault I had. The person I spoke to was friendly and very helpful.
Good	Thursday the 6th May 2010 at 09:17 Holly Metcalfe very prompt and helpful
Good	Wednesday the 5th May 2010 at 16:58 Very helpful.
Good	Wednesday the 5th May 2010 at 16:28 Enquiry was dealt with efficiently and quicly.
Good	Wednesday the 5th May 2010 at 16:21 Very Helpful as usual!!!
Good	Wednesday the 5th May 2010 at 15:37 First class as always.
Good	Wednesday the 5th May 2010 at 15:25 I found the whole presentation very proffesional. Ramon and Tom simpilified answers that required a technical answer and had an excellent product knowledge. The presentation also offered additional products that would certainly interest me in the future. The added benefit was that the system would accommodate these add ons without the need for expensive software updates.
Good	Wednesday the 5th May 2010 at 12:36 good service as come to expect
Good	Tuesday the 4th May 2010 at 18:40 great sorted it out with a simple phone call and evan called e back.
Good	Tuesday the 4th May 2010 at 17:21 Excellent as always xxx
Good	Tuesday the 4th May 2010 at 13:40 PAXTON FIRST CLASS SERVICE AS USUAL
Good	Tuesday the 4th May 2010 at 10:23 This was an informal meeting as I already have knowledge of Paxton but the level of support shown by both Vince and Derek has been fantastic. The information gained reference new product and software updates was also invaluable
Good	Tuesday the 4th May 2010 at 10:17 Good, efficient help.
Good	Tuesday the 4th May 2010 at 10:04 Supurb as always! Many thanks
Good	Monday the 3rd May 2010 at 20:53 Really enjoyed the meeting with tom, looking forward to some future projects with paxton
Good	Sunday the 2nd May 2010 at 12:09 Excellent - as always
Good	Friday the 30th April 2010 at 16:33 Just a minor point. I always have to ask the name of the person I am speaking to? It would be good to know from the start instead of prompting
Good	Friday the 30th April 2010 at 14:55 As Always, courteous and informed attention.
Good	Friday the 30th April 2010 at 13:50 Excellent service and support from friendly guys... Paxton guys know their stuff.
Good	Friday the 30th April 2010 at 11:00 Exceptionally easy to talk to and organise the course with. Paul was extremely helpful, polite and friendly. Thank you.
Good	Friday the 30th April 2010 at 10:20 Thanks for the referral for purchase non-encripted cards 202 you do not carry.
Good	Friday the 30th April 2010 at 06:19 Paxton offers pro solutions with a friendly face. We are heppy to be in contact with Paxton people.
Good	Thursday the 29th April 2010 at 15:07 Great support, answered all my questions efficiently and accurately
Good	Thursday the 29th April 2010 at 14:20 No waiting, direct through to a technical agent. Very help. Thanks
Good	Thursday the 29th April 2010 at 12:41 simple and good service
Good	Thursday the 29th April 2010 at 12:38 have dealt on and off with paxton for many years now and as all ways there tech knowledge and support were excellent Robert Dakin tech director
Good	Thursday the 29th April 2010 at 12:18 Very knowledgeable. No hesitation in answering any questions. Thank you.
Good	Thursday the 29th April 2010 at 11:30 Perfect as always!
Good	Thursday the 29th April 2010 at 11:30 Look here PAXTON! - You have the best products AND the best support, I can't fault you guys - BUT - I will keep on trying!!!!
Good	Thursday the 29th April 2010 at 10:55 Informative told me a few things I was unaware of Came across well
Good	Thursday the 29th April 2010 at 08:03 very helpful and quick answers... many thanks
Good	Thursday the 29th April 2010 at 07:10 I AM IMPRESSED WITH THE FACT THAT WAY PAST NORMAL OFFICE HOURS WHEN ONE WOULD EXPECT OTHER SUPPORT CENTRES TO HAVE FINISHED AND GONE, YOU GUYS ARE STILL UP AND RUNNING AND HELPING PEOPLE LIKE ME. LONG MAY THIS CONTINUE
Good	Thursday the 29th April 2010 at 07:09 Poor never Average never good never EXCELLENT always great product service and personel thanks to Nick Swift and all at Paxton Paul Linsner Associates.
Good	Wednesday the 28th April 2010 at 23:34 Very positve meeting on the future of Paxton products.
Good	Wednesday the 28th April 2010 at 19:50 The meeting I had with Kevin was worth the drive to Brighton, he advised us on the best way to set things up to ease the install and speed up programing. I have to say that sinse switching to the net2 product Paxton have been more than helpfull even on Saturday morning. Once again thank you for all your help.
Good	Wednesday the 28th April 2010 at 18:49 Excellant technical responce time , Problem cleared in a matter of Minuites, Thankyou again PAXTON
Good	Wednesday the 28th April 2010 at 13:32 All information required given immediately by friendly and helpful staff. excellent service as wlays thanks
Good	Wednesday the 28th April 2010 at 13:21 If only I'd known already. Easy when you know how. Sorted problem in seconds. Good job
Good	Wednesday the 28th April 2010 at 11:43 Hello Vincent. Thanks for your advice. Email address updated, thank you. Will keep you informed of progress with new premises. regards Jean-Paul
Good	Wednesday the 28th April 2010 at 11:08 very helpful
Good	Wednesday the 28th April 2010 at 10:47 Excellent as always!
Good	Wednesday the 28th April 2010 at 08:34 As usual very good
Good	Tuesday the 27th April 2010 at 17:13 Just what I wanted to know. Thanks Kevin.
Good	Tuesday the 27th April 2010 at 16:33 Derek was great, much appreciated.
Good	Tuesday the 27th April 2010 at 15:57 1st point of contact spot on. Sadly i forget her name but her knowledge and help proved useful and the info has now been passed on to my client. Kind regards Fraser
Good	Tuesday the 27th April 2010 at 14:19 Excellent customer service as always
Good	Tuesday the 27th April 2010 at 14:17 very helpful, had my question answered in no time. Thanks.
Good	Tuesday the 27th April 2010 at 13:01 Excellent support as always
Good	Tuesday the 27th April 2010 at 10:07 Fantastic
Good	Monday the 26th April 2010 at 18:21 Very helpfull
Good	Monday the 26th April 2010 at 18:05 Exemplary as always
Good	Monday the 26th April 2010 at 09:45 i was after info on compact reader 327-735 which is no longer available. and was given info req
Good	Saturday the 24th April 2010 at 11:53 Excellent service - calm, methodical and extremely helpful to me. Thanks.
Good	Friday the 23rd April 2010 at 16:53 Excellent, couldnt have asked for better. Gareth was very helpfull, patient and understanding. Within minutes I had the infomation I needed.
Good	Friday the 23rd April 2010 at 13:31 Kerri in Tech Support was very helpful. Emailed a link to a new version of your software which installed on 64 bit Windows 7 without any problem. Many Thanks.
Good	Friday the 23rd April 2010 at 11:42 Excellent customer service, I was talked through the full procedure for re-ordering supplies.
Good	Friday the 23rd April 2010 at 10:22 Great support and guidance
Good	Friday the 23rd April 2010 at 08:42 Thanks Nick yes our customer was blown away with the system and the functions it has the training and advice you gave was invaluable Net2 is in my opinion is the BEST access control system on the market with service and support the best in the industry keep up the good work Paxton you have a cracking product as always you should have an excellent check box Paul Linsner Associates.
Good	Friday the 23rd April 2010 at 08:05 The customer appreciated the effort in Paxton seeing the end user and giving advice. Excellant selling tool.
Good	Thursday the 22nd April 2010 at 23:10 I thought the training was brilliant, informative and covered everything that I wanted. I would recommend Paxton to anyone. Well done Paxton...again.
Good	Thursday the 22nd April 2010 at 19:45 Quick answer, as always
Good	Thursday the 22nd April 2010 at 15:39 Spoke with Simon in Technical I had an image that I thought was perhaps an old Paxton keypad he asked me to send it through he called me back straight away and said no however did try and help me on google images to try and trace even though not yours - What a great service above and beyond Thanks
Good	Thursday the 22nd April 2010 at 10:12 good meeting, clear understanding of subjects
Good	Thursday the 22nd April 2010 at 08:11 I phoned up and was through to technical straight away, spoke to someone who spoke English and was in England. They knew exactly what they were talking about and answered my questions. I have only just started using Paxton systems and because of this support and the look and quality of the products I have no reason to go else where.
Good	Wednesday the 21st April 2010 at 18:28 Very informative and friendly.
Good	Wednesday the 21st April 2010 at 17:42 As always Faultless First Class Service
Good	Wednesday the 21st April 2010 at 14:07 Judith dealt with my call superbly, users are now back up and running. chris headlam nycc ict services
Good	Wednesday the 21st April 2010 at 12:54 A very smooth call - both the 'switchboard' and Garth were very helpful. Ron Audible and Visual Security Ltd.
Good	Wednesday the 21st April 2010 at 10:31 Very Helpfull Thanks
Good	Wednesday the 21st April 2010 at 08:55 Thanks for your help Nic. See you at IFSEC. Chris Evans. Sentry Security Services.
Good	Tuesday the 20th April 2010 at 14:59 Ramon's assistance was very useful
Good	Tuesday the 20th April 2010 at 09:54 The KP 50 keypad fitted less than 18 months ago is showing signs of discolouration on some of the keys, There does not seem to be any alternative product that will stand up to the amount of traffic using the keypad.
Good	Monday the 19th April 2010 at 22:11 the customer service was very helpful and was more than happy with the information i received
Good	Monday the 19th April 2010 at 16:56 Andy was very professional in the meeting and provided my client with all the relevant information
Good	Monday the 19th April 2010 at 16:22 Excellent as always
Good	Monday the 19th April 2010 at 07:16 Beratung und Information war sehr interessant und informativ Vielen Dank A & S Chemnitz Jürgen Brunhöfer
Good	Saturday the 17th April 2010 at 12:00 very intresting great 2 days
Good	Saturday the 17th April 2010 at 06:33 Above good
Good	Friday the 16th April 2010 at 14:35 Quick and concise answers. Thanks
Good	Friday the 16th April 2010 at 14:04 Angagierter Einsatz - auch mal bei unerfreulichen Themen bzw. Problemen. Sehr gut, weiter so. Die präsentierte Lösung funktioniert.
Good	Friday the 16th April 2010 at 13:04 The paxton representative was very knowledgeable on the products, and was proffessional in his approach / explanation of things.
Good	Friday the 16th April 2010 at 09:01 Excellent service as usual!
Good	Friday the 16th April 2010 at 08:24 Prompt, great response and very helpful as always. regards, Tony.
Good	Thursday the 15th April 2010 at 22:31 The training was done brilliantly by steve, who kept us interested all day and the hands-on parts helped a lot. I feel confident to install!
Good	Thursday the 15th April 2010 at 20:49 I have never dealt with a technical department who have endeavored to answer questions as quickly and as precisely as Paxton. In a recent conversation I was cut off twice and both times it was Paxton who called me back and were not satisfied until my question was answered and dealt with. I can't find a fault with Paxton in any way and I am always impressed with the service we receive. Dean O'Brien ABCA systems
Good	Thursday the 15th April 2010 at 20:15 As always paxton support has never been bad. thanks once again.
Good	Thursday the 15th April 2010 at 19:36 thanks for your time kevin lets hope I.T. sort it out, see you soon ( but not to soon) Thanks adrian
Good	Thursday the 15th April 2010 at 17:02 Great As Usual
Good	Thursday the 15th April 2010 at 12:50 Very helpful and clearly knew his stuff (Gareth). Many thanks Chris Rawlins
Good	Thursday the 15th April 2010 at 10:07 THANKS FOR YOUR ASSISTANCE MY CALL WAS DEALT WITH PROMPTLY AND EFFICIENTLY, THE PROMISED E MAIL ARRIVED A FEW MINUTES AFTER MY CALL. THANKS FOR THE PROMPT PROFFESIONAL ATTENTION!!! KEITH MUIRHEAD-SAFEGUARD SECURUITY SYSTEMS (SCO) LTD
Good	Wednesday the 14th April 2010 at 23:30 very informative staff really know there stuff Tony - HSA Group
Good	Wednesday the 14th April 2010 at 16:19 Informative and well presented by the two guys (only did the morning session)
Good	Wednesday the 14th April 2010 at 16:12 It was my first time attending a paxton seminar and found it to be informative and enjoyable. Nick, Andy and Derek are top guys.
Good	Wednesday the 14th April 2010 at 16:08 Excellent telephone manner from Holly, gave me what I wanted and in quick time too. Thank you. Solved the issue we had and made our client happy. Excelent experience from start to finish
Good	Wednesday the 14th April 2010 at 08:41 Excellent service, very helpful staff.
Good	Tuesday the 13rd April 2010 at 21:48 Always very helpful and knowledable about products, thankyou for your help. John JT Security systems
Good	Tuesday the 13rd April 2010 at 17:37 Prompt and precise help
Good	Tuesday the 13rd April 2010 at 09:21 New chap was helpful but struggled with the question (not surprising there is a lot in Net2 to learn), but he promptly found a more experienced colleague who very quickly pointed me to a solution to the issue. Overall great customer support.
Good	Tuesday the 13rd April 2010 at 08:59 dave, good as always.
Good	Monday the 12nd April 2010 at 17:11 Very helpful
Good	Monday the 12nd April 2010 at 15:25 As always fast and excellent service!!
Good	Monday the 12nd April 2010 at 15:03 If only all our suppliers were this good....Do you make Carlsburg??
Good	Monday the 12nd April 2010 at 13:24 These do get a little tedious becuase as ever your tech support is the best in the business!!
Good	Monday the 12nd April 2010 at 13:06 Very helpful
Good	Monday the 12nd April 2010 at 10:51 The guys on technical was very helpful. I am however annoyed that you have been dealing with my client direct! I would ask that you don't sell materials direct to customer and also refrain from helping them over the phone. This has voided any type of service contract we had and cost my company wasted time and money. Regards dave Cooch be sure security Brentwood 07900916628
Good	Monday the 12nd April 2010 at 10:07 Fast reply!
Good	Monday the 12nd April 2010 at 08:48 A well presented meeting with all the right eliments, Kevin was patient and understanding, answering all our questions and explaining the systems construction very well. In all a very worth wile day for myself and Matthew. Thank you for your help and support. Yours. Chris Biggs
Good	Monday the 12nd April 2010 at 07:34 Friendly and courteous over the phone, and a swift follow up on e mail.
Good	Sunday the 11st April 2010 at 11:09 Excellent Service as always. Thanks
Good	Sunday the 11st April 2010 at 10:35 Everytime I have spoke to technical they have been very helpful and sorted the problem. Paxton is a great product with great technical back up. Thanks David Stanhope
Good	Friday the 9th April 2010 at 21:06 I would just like to say that your training session was not only very informative, but extremely relaxed. I came away on a real high and safe in the knowledge that if I do need help it is only a phone call away. Thanks for your support and help. Barry. BM Locksmiths.
Good	Friday the 9th April 2010 at 19:06 Prompt and helpfull advice. Not on hold like with most support numbers. Friendly and understanding even though the item queried was obsolete and not easily identified.
Good	Friday the 9th April 2010 at 18:32 Very helpful technical service.
Good	Friday the 9th April 2010 at 16:22 Ray Keddington was very personable and presented the Paxton product very well. We will be testing the equipment in our office in an effort to determine if Paxton will become our product of choice. I think it will!
Poor	Friday the 9th April 2010 at 15:35 Hard one to score this - the initial response from "1st line" was not good (I would go so far to say as they didn't read the email!) - When I queried it, someone passed it to 2nd line - they were "very* good - they (Simon) acknowledged my issue, gave me updates, tested the issue and have acknowledged it is a bug - if it wasn't for "1st line" / the initial response (i.e. apparant lack of understanding the issue/problem), I would have scored this as "good" (as Simon's response were good and informative)...
Good	Friday the 9th April 2010 at 11:13 Polite and helful
Good	Friday the 9th April 2010 at 09:36 I would like to thank Andrew Waller for taking the time to travel to our office and give a very thorough training session which was really helpfull to all our engineers. Steve SGD Security Ltd
Good	Friday the 9th April 2010 at 08:14 Immer wieder gerne.
Good	Thursday the 8th April 2010 at 20:20 The training day was excellent, which was explained and demonstrated very well by Kevin. I would recommend Paxton and the training to others.
Good	Thursday the 8th April 2010 at 19:04 the staff at paxton are very helpful profeshional and courtious it is a pleasure to deal with the company, many thank's for all your help Paul Mallon, chubb ni ltd.
Good	Thursday the 8th April 2010 at 17:00 Found the technical help operator Paul to be very useful and helpful with tracking down a local supplier/installer to organise a site visit.
Good	Thursday the 8th April 2010 at 12:19 Great service, information sent by e mail within minutes
Good	Thursday the 8th April 2010 at 11:59 Very good clear advice and quote back within minutes. Excellent
Good	Thursday the 8th April 2010 at 09:16 Helpful and knowledgeable response to the problem. Supplied lilst of local installers who could help with the problem and sent these within a short time. List would benefit from an explanation of what a sliver or bronze installer meant in deciding which one to use. Overall very good service.
Good	Thursday the 8th April 2010 at 08:03 Good service as always
Good	Wednesday the 7th April 2010 at 22:12 ist class tech support,very helpful and patient with what might seem straight forward questions to them,thanks
Good	Wednesday the 7th April 2010 at 20:08 you're always good with tech support,so stop asking
Good	Wednesday the 7th April 2010 at 19:21 the best technical support ever just wish other manafacturers could come close to your tech support keep up the good work
Good	Wednesday the 7th April 2010 at 15:27 I found the whole experience excellent and the level of service was second to none, I would recommend Paxton without hesitation. Thank You
Good	Wednesday the 7th April 2010 at 11:08 Helpful and knowledgable as usual.
Good	Wednesday the 7th April 2010 at 01:50 Good candid conversation about name recognition and not having security distributors set up to help pull business through. Northern / Tri Ed will help the terriory grow once that relationship has been established. I stated I had a personnel issue in Oregon that I have removed, and working on a restucture / replacement currently. Anthony's support has been great and he will be missed once he departs the Pac NW territroy.
Good	Tuesday the 6th April 2010 at 15:45 Good service, as always.
Good	Tuesday the 6th April 2010 at 14:25 The support technician's attentive listening led to a fast resolution of my problem. Thank you.
Good	Tuesday the 6th April 2010 at 10:09 Lady who answered my call was very helpful and knowledgeable. very good service.
Good	Thursday the 1st April 2010 at 14:47 Excellent service soon sorted out my problem Many thanks
Good	Thursday the 1st April 2010 at 07:38 Very helpful staff, i was quickly passed along to someone who understood the problem and offered an immediate solution. Some good back and forth information quickly resolved the problem. The end user was very impressed. Thank you.
Good	Wednesday the 31st March 2010 at 13:14 Wir sind sehr zufrieden mit der Unterstützung durch Herrn Rehorn. Vielen Dank.
Good	Wednesday the 31st March 2010 at 09:24 Top man thanks Nick speak to you soon regareds Daz LOCK FIX SECURITY YORK
Good	Wednesday the 31st March 2010 at 06:17 Informatives, freundliches Gespräch. Danke!
Good	Tuesday the 30th March 2010 at 18:19 thanks for your help
Good	Tuesday the 30th March 2010 at 16:59 Excellent as usual!
Good	Tuesday the 30th March 2010 at 15:12 Problem dealt with in an efficient and professional manner. Problem required second line assistance, with excellent communication at all stages of (very speedy) resolution. Highly impressed Regards Dave Price
Good	Tuesday the 30th March 2010 at 11:53 great, thanks
Good	Tuesday the 30th March 2010 at 10:42 When ever I call the Technical Support Team they are always very helpful and friendly, nothing is too much trouble.
Good	Tuesday the 30th March 2010 at 09:53 A very friendly and helpful support engineer, thanks
Good	Tuesday the 30th March 2010 at 09:52 excellent help thanks
Good	Tuesday the 30th March 2010 at 08:07 It was confirmed that a K50 and K75 Keypad would connect to a net 2 Panel for programming and monitoring. Thanks for your assistance.
Good	Monday the 29th March 2010 at 19:38 You're support team was excellent.
Good	Monday the 29th March 2010 at 13:56 Excellent many thanks as always, Dave.
Good	Monday the 29th March 2010 at 13:48 A very prompt and satisfactory response from my enquiry. Thank you.
Good	Monday the 29th March 2010 at 12:50 Excellent advice given directly (no need to refer to anyone else).
Good	Monday the 29th March 2010 at 12:16 Very Helpful, thank you.
Good	Friday the 26th March 2010 at 19:47 Excellent service
Good	Friday the 26th March 2010 at 18:52 Mr. Kevin Dunne of Paxton Access provided a very efficient service for MTS Security on a recent install, his product knowledge and site assistance was both vast and appreciated, Steven Carbery.. MTS.
Good	Friday the 26th March 2010 at 16:49 First time I used the support today, excellent. Second time for another issue later just as good!
Good	Friday the 26th March 2010 at 16:18 Fantastic response from Kerri Williams many, many thanks
Good	Friday the 26th March 2010 at 11:51 Very informative and knowledgable about the products
Good	Friday the 26th March 2010 at 10:48 Very informative and well presented course
Good	Friday the 26th March 2010 at 07:11 yet again great service and always polite one suggestion if i may, could your technical team answer the phone calls with their name, if i forget to ask, i feel a little silly when i call back and i need to say "i dont know who i spoke to last time" to find the person i was previously being dealt with
Poor	Thursday the 25th March 2010 at 14:17 I DID NOT CONTACT PAXTON!!!??????????
Good	Thursday the 25th March 2010 at 11:23 Very efficient, technician wanted to see the fault through to completion unlike most tech support where they try to get you of the phone as soon as poss regardless of the fault being sorted or not.
Good	Thursday the 25th March 2010 at 10:56 we recieved excellent customer service by knowledgable and friendly advisor called kerri williams. very professional and inspired confidence in products. richard scott. ash electrical services.
Good	Wednesday the 24th March 2010 at 16:15 All good, thanks!
Good	Wednesday the 24th March 2010 at 14:52 Very helpful and answered all my questions.
Good	Wednesday the 24th March 2010 at 12:47 My call was handled by Kerrie. She navigated me through my problem and solved it for me. Excellent service when you are stuck. Keep up the excellent service
Good	Wednesday the 24th March 2010 at 12:17 In a tough market, with Access business severely affected, Kevin continues to offer good support and is always available to advise both the Installer and distribution.
Good	Wednesday the 24th March 2010 at 11:45 The customer services is great, ive got the answers i was looking for.
Good	Wednesday the 24th March 2010 at 11:22 More than happy with the infomation provided everytime i call, very proffesional and very very friendly, just what you need really if you are up against it on a job
Good	Wednesday the 24th March 2010 at 11:15 Easly explained I clearly understood and would have no hesitation in recommending products. Derek made sure I was aware of how product operated demonstrated accurately allowed me to operate product and was excellent in his presentation
Good	Wednesday the 24th March 2010 at 10:25 excellent service and support.
Good	Wednesday the 24th March 2010 at 07:58 Excellent response. Answered tech query efficiently.
Good	Tuesday the 23rd March 2010 at 20:07 Very helpful. Nick arrived on time, was very polite, demonstrated what we wanted to see and could answer all our questions. What more can you ask!
Good	Tuesday the 23rd March 2010 at 19:56 Good support as usual.
Good	Tuesday the 23rd March 2010 at 15:23 Well structured and complete check of product features, outstanding for the product as well as features lacking support in paxton products. Well done Nick, and a good impression. //Björn
Good	Tuesday the 23rd March 2010 at 14:19 The technical support we have received from Paxton has always been to an exceedingly high standard. I would have no hesitation in recommending Paxton for their products and technical support. Robin Swan-Liddell, Security Alarm Services.
Good	Tuesday the 23rd March 2010 at 12:30 Top blokes very knowledgeable and helpfull in everyway.
Good	Tuesday the 23rd March 2010 at 11:44 Very good as ever, & it's good to know that you actually do CARE
Good	Tuesday the 23rd March 2010 at 11:11 Meeting with Dave Smith who gave update on new products which we found informative.
Good	Tuesday the 23rd March 2010 at 10:01 Monday afternoon brought another stunning performance from the Paxton squad. Little Cowling, his frail back bent nearly double by the burden of the battered demo case, arrived 15 minutes early for his appointment. Protected from the Cotwold rain by his bright pink Paxton parasol, Tom dealt admirably with complex queries such as "How was your journey?" and "Why are you standing like that? Do you need to visit the loo?", as well as answering all of our marketing and Net2 questions in full and useful detail. Thanks again, and next visit, bring your tennis racket.
Good	Tuesday the 23rd March 2010 at 09:23 Andrew from Paxton was punctual and very professional throughout the day, the training facilities provided were impressive and all our engineers who attended enjoyed the training day and gave positive feedback. All the engineers took a great deal from the training session and are now even more positive in terms of delivering various access control systems. Many Thanks for your support and efforts Wes Wright Sales Engineer CTM Fire and Security (Thompson AVC Group) Wes Wright Sales Engineer CTM Fire and Security (Thompson AVC Group)
Good	Tuesday the 23rd March 2010 at 09:18 Dear paxton I encountered severe difficulties in transferring data over following an upgrade of our computer system. I would like to express my sincere thanks to your staff who were exceptional in their understanding of the problems I was encountering and for the patience that they displayed whilst helping someone who is definately not a technophobe. Congratulations on the customer service ethics that are so obviously in place, I would reccommend your services to anyone. Mike Batty, Romsey Golf Club
Good	Tuesday the 23rd March 2010 at 09:11 Outstanding customer demonstration from Derek Walker just strengthens my commitment to the continued use of Paxton Access in all my customer qoutes. Mike Bexton - Chubb (Sales) Newcastle
Good	Tuesday the 23rd March 2010 at 08:12 Many thanks for a good day of training and information and knowledge I now have, and thaks to steve Woodbridge for making it clear and plane on how the system works and also with the hands on practice on setting the system up and re-programing, and a fantastic head office! this has to be a must for any in installer look forward to coming back to do the net 2 soon Many thanks Paul
Good	Tuesday the 23rd March 2010 at 08:11 Excellent response as always
Good	Tuesday the 23rd March 2010 at 02:37 Always a pleasure to deal with,
Good	Monday the 22nd March 2010 at 21:42 As usual ..... a clear explaination of the access hierarchy was provided which enabled me to ensure a satisfied customer. On leaving, I was handed a request for a quotation for an additional door to be added to the system .... Thank you very much for all your help Roger Rowsman
Good	Monday the 22nd March 2010 at 19:56 salesmen was quite helpful answered all my questions and queries
Good	Monday the 22nd March 2010 at 18:41 i have used the technical support line on a number of occasions; the service and advice is always quick and efficient,with no questions being unaswered there does seem to be a very genuine effort made to make sure that your queries are dealt with well done Paxton,like your products your aftrcare is first class
Good	Monday the 22nd March 2010 at 18:15 Very quick response and competent technical dept made for a very good experience
Good	Monday the 22nd March 2010 at 14:49 Brian was extremely helpful and knowledgeable and replied to enquiry in a timely manner. Brian guided me through the process of programming a new card very clearly and patiently. This is my first contact with Paxton and I am very pleased with the Customer Service received so far. Many thanks, Sarah
Good	Monday the 22nd March 2010 at 14:45 continues to be some of the best customer service i have experienced
Good	Monday the 22nd March 2010 at 12:29 I would never contemplate going to another access control, Paxton rule
Good	Monday the 22nd March 2010 at 11:30 Top notch as usual. Christopher Evans. Sentry Security Services.
Good	Sunday the 21st March 2010 at 11:46 GERMAN: Paxton-Hotline kann ich als freundlich, kompetent und zuverlässig bezeichnen. Auch wenn Support nur in Englisch angeboten wird, trotz Sprachbarriere mit Fachbegriffen - kommt man mit Paxton-Support zum Ziel. Gegenüber deutsche Hersteller, Paxton Support ist z. B. auch am Freitag um 19 Uhr verfügbar! Supportmitarbeiter bleiben höflich und geduldig bis Problem vor Ort nicht gelöst wird. Mit einem Rückruf auf Mobiltelefon kann man auch rechnen wenn Hilfe nicht gleich geleistet werden kann und Supporter Rücksprache mit seinen Kollegen halten muss. Eventuelle Fehler werden nicht verneint, sondern anerkannt und mit dem nächsten Update behoben. So kommt man schneller zum Ziel, man hat ein gutes Gefühl und Vertrauen zum Hersteller. Meine Erfahrung mit manche deutsche Hersteller ist anders - diese werden alles tun um Fehler nicht zuzugeben. So bleibt der Errichter mit seine Ungewissheit allein im Regen. Falls man nur Verdacht auf Materialfehler hat, Paxton kompliziert nicht viel – Ersatzgerät wird unglaublich schnell nachgesendet! Bei mir gibt es kein Lieferant der schneller als Paxton Ware ausliefert. Beispiel: eine Bestellung die gegen 19 Uhr im Extranet (Web) abgegeben wird, kommt am nächstem Tag per UPS gegen 10 Uhr an! Aber noch vor dem Support, Außendienst von Paxton in Deutschland leistet ebenso gute Arbeit mit ausführliche und kompetente Beratung sowie regelmäßige aber nicht aufdringliche Betreuung. Produkte sind zuverlässig und einfach einzubauen, Software intuitiv, leicht zu installieren und zu bedienen. Ich finde einfach nichts was ich bemängeln könnte, gehöre zu sehr zufriedenen Kunden und bin während Öffnungszeiten 9-17 Uhr bereit als Referenz diese Angaben persönlich zu bestätigen. Schöne Grüße nach England :) Milan Popovic, www.global-trend.de, +49(172)4931589 ENGLISH: I can describe Paxton hotline as friendly, competent and reliable. Even if support is available only in English, despite language with technical terms - it comes with Paxton support to the goal. Compared to German manufacturers, Paxton support is, for example, available on Friday at 19 clock too! Support staff keep patient until problem will be solved to the ground. With a recall on mobile phone can be counted even if assistance can not be done immediately and supporters consultation with his colleagues must adhere. Any errors are not denied, but acknowledged and resolved with the next update. On this way we are comming faster to the goal, we have a good feeling and confidence to the manufacturer. My experience with some of the German manufacturer is different - they will do everything to not admit their mistakes. So the installer with its uncertainty remains alone in the rain. If you have only suspected material failure, Paxton is uncomplicated - replacement unit will resent incredibly fast! For me there is no supplier to ship goods faster than Paxton. For example, an order is given up to 19 clock in the Extranet (Web), will be delivered at the next day by UPS against 10 clock! But even before the support, sales stuff from Paxton in Germany is making good work with detailed and expert advice and good but not intrusive service. Products are reliable and easy to install, intuitive software to install, easy to use. Simply - I can find nothing fault and belonge to very satisfied customers. In the time 9-17 I am ready to personally confirm as reference this information. Best regards :) Milan Popovic, www.global-trend.de, +49 (172) 4931589
Good	Saturday the 20th March 2010 at 22:11 We recently bought a business with a paxton access system. We had trouble importing the data base. I spoke with 4 different members of the support team who all dealt with me in exactly the same way - superbly! Once they helped me overcome my technical problem they then had to deal with at IT issue. To my amazement the equipment concerned had a 5 year warranty and I was sent a replacement within days. This really has exceeded my expectations.
Good	Saturday the 20th March 2010 at 19:32 Dave was very Knowledgable and helpfull.
Good	Saturday the 20th March 2010 at 12:56 Very helpfull it is nice to know that someone is there to help and advise you.
Good	Friday the 19th March 2010 at 18:11 Very well presented, Well done.
Good	Friday the 19th March 2010 at 15:40 Thanks for your support resolving the issues with the long range readers
Good	Friday the 19th March 2010 at 14:29 Thanks for all your help and speedy resolution to my problem this morning exporting a database from the old local pc, that will now be moved to a server. I have also contacted the original installers (Line management Group) who have supplied me the latest software revision so I can update the server install. Great work guys, if only all vendors had the same customer service and knowledge of there products Andrew May ICT Support Manager Southampton City College
Good	Friday the 19th March 2010 at 10:58 always exceptional help and support from Paxton, if only every manufacturer were this helpful!
Good	Friday the 19th March 2010 at 09:37 Dear Hollie, Thanks for you help earlier. It a rare thing to phone a company and get the level of support which I have just received from you. I though I should take a moment just to put it down in words. Many Thanks
Average	Thursday the 18th March 2010 at 21:24 We wanted to reduce the open time on the switch 2A system. Your advisor told us to show the master card before the time card. This really messed up the system.
Good	Thursday the 18th March 2010 at 18:04 Excellent and well informed trainers
Good	Thursday the 18th March 2010 at 15:59 Excellent friendly and personal service, help with specifying an order for a system we had not used before helped us avoid a costly mistake
Good	Thursday the 18th March 2010 at 15:31 Simple, easy and efficient.
Good	Thursday the 18th March 2010 at 12:37 Everytime i've called the people I've spoken to have done what they've said they would. Sounds easy but doesn't happen with every company.
Good	Thursday the 18th March 2010 at 12:28 as always a first class service
Good	Wednesday the 17th March 2010 at 20:55 Answered without delay and instant advice . The usual 1st class Paxton service
Good	Wednesday the 17th March 2010 at 18:10 Anthony, did an great job at our meeting yesterday, he was very well received by the customer and he has a very good understanding of your product and my customer needs and wants. He was very professional and I would feel very confortable with Antony attending any meeting. He did a great job, and will be a great asset for your company. Dan Henry Western Pacific Surveillance Solutions 253.831.5880
Good	Wednesday the 17th March 2010 at 17:34 I can see Paxton as a well performing manufacturer, definitely above the average. As an input I may suggest Paxton DevTeam to take into consideration the full value chain when developing solutions. This in order to support it's customers to be able to sell Added Value Services based on Paxton productline. The HW is there, the way it's operated I mean Software and Firmware would be the solution to offer added value services options in the future. Tks to Mr. Rehorn for the very positive inputs during our meeting.
Good	Wednesday the 17th March 2010 at 16:42 As usual from paxton, support was superb and Goran was on the ball, 1st class!!!
Good	Wednesday the 17th March 2010 at 16:26 Clearly explained why we were encountering difficulties and provided us with a short term fix. A simple software update will deliver our requirements whereas we had been led to believe that a more costly and complex solution would be necessary. We should have contacted Paxton directly earlier. Tim Hall (Operation Director) Hutchison's Flour
Good	Wednesday the 17th March 2010 at 13:52 My enquiry was dealt with in a polite efficient manner, your representative was able to answer all of my questions to my satisfaction and provided me with a link to enable me to take a look at a demo version of the product.
Good	Tuesday the 16th March 2010 at 20:42 As Always ,the best
Good	Tuesday the 16th March 2010 at 18:43 We attended site and looked up a reader serial number, it which wasnt listed a phone call to your tech support indentified this reader and whilst still on the phone reader defaulted and reprogrammed within less than 2 mins.
Good	Tuesday the 16th March 2010 at 18:06 I know you because of Tim; an excellent rep. Loads of knowledge, eager to help in any way, friendly as can be. We also Met with Scott, the new Rep....nice guy! Looking forward to working with him! Tom Foxwell was there as well. Tom was helpful with product info as we ran the demonstration. This was an excellent meeting....VERY informative. I wish all supplier meetings went this well! I give them all an A+. We are quite impressed with the Paxton products! If any of these gentlemen see this review.....Thank you very much! Robert A. Friesen data cable technologies 757-552-0511
Good	Tuesday the 16th March 2010 at 14:11 Paxton access fantastic company to do buisness with have been using them for 20 years the best access system on the markey by far customer service excellent
Good	Tuesday the 16th March 2010 at 13:02 Very helpful with regards to my questions and prompt in sending the required information as promised.
Good	Tuesday the 16th March 2010 at 10:40 Service provided was great and up to the usual standard but this request from a customer does bring up something I hadn't considered before. I was asked to stop users from being to access doors within an area if the failed to fob into the area through the doors controlled with the antipass back. If you think about it, it would be logical to assume if they net2 has not let them into the area why should they be able to access other doors inside the area. I did try defining the readers within the area but as you are aware this had no effect, could this not be addressed in this way?
Good	Tuesday the 16th March 2010 at 09:19 Excellent as normal, others manufactures should take note.
Good	Tuesday the 16th March 2010 at 08:49 The call was handled well and the enquiry was dealt with very accurately
Good	Monday the 15th March 2010 at 17:16 Thanks for ur Help Stuart
Good	Monday the 15th March 2010 at 16:35 excellent as always
Good	Monday the 15th March 2010 at 15:33 Excellent response, excellent product knowledge, clear and succinct answer to my query. Thank you
Average	Monday the 15th March 2010 at 11:49 It would be preferable for your web site to capture some customer info. No problem with data protection as you state that your info will be passed to recommended installers. In effect it makes the process useless for us, it is in fact worse as it just creates frustration for us!!! Personally I cannot see the point of Paxtons email to us.... Best regards Dave Cooper Business Manager dave@sas-gb.com
Good	Monday the 15th March 2010 at 11:03 An informative and well structured day
Good	Monday the 15th March 2010 at 09:35 I received outstanding support from Andy and Gerald, they both were very patient and helpful in concluding what the issue was. Thank you again. M Grover. South West Communications Group
Good	Monday the 15th March 2010 at 08:30 The support was clear and concise with both the male and female tech support people being very helpfull
Good	Friday the 12nd March 2010 at 22:48 I called today for some technical support. The advisor ws very helpful and knowledgeable
Good	Friday the 12nd March 2010 at 22:25 As always very knowledgeable, and able to resolve the problem in a matter of minutes
Good	Friday the 12nd March 2010 at 17:24 Very enjoyable course, full of useful information at the right pace and duration.
Good	Friday the 12nd March 2010 at 14:51 Well run and informative course. Instructor was very knowledgable
Good	Friday the 12nd March 2010 at 13:18 To whom it may concern, On Behalf of MTS Security, I'd like to thank Mr. Kevin Dunne, for providing MTS with a thorough and comprehensive overview of Paxton Access, the content and his time are much appreciated, Regards, Stephen Carbery Operations Manager MTS Security.
Good	Friday the 12nd March 2010 at 12:03 I so love my certificate.. little things please little minds! Even though ive been selling it for 9 yrs + now! :) have good weekend sam
Good	Friday the 12nd March 2010 at 11:34 Good information given and follow up email almost immediate
Good	Friday the 12nd March 2010 at 10:50 Thanks the lord for Paxton support - 2 installers on site and no replacement gear - support sorted it in 20 minutes - Thanks guys and gals...!
Good	Friday the 12nd March 2010 at 10:19 as always excellent techinical and product knowledge
Good	Thursday the 11st March 2010 at 22:29 Dave, was very helpful in helping Zicam design a access control solution for a potential customer....
Good	Thursday the 11st March 2010 at 21:18 I'm unable to find anything to say than this was by far the best training course I have attended. Steven Woodbridge was very Professional in all aspects of his training and knowledge of the Paxton product range was superb.
Good	Thursday the 11st March 2010 at 19:18 do you do courses for BT ? excellent as always
Good	Thursday the 11st March 2010 at 11:21 Gerald Kissi handled my problem in a very courteous and efficient manner, and displayed a thorough knowledge of the product.
Good	Thursday the 11st March 2010 at 09:26 On the strength of this first initial meeting we will now have several specific meetings and surveys at actual sites. Excellent.
Good	Thursday the 11st March 2010 at 08:46 Derek was very professional a credit to Paxton.
Good	Wednesday the 10th March 2010 at 16:44 Thankyou for your quick response to my enquiry.
Good	Wednesday the 10th March 2010 at 15:37 As always excellent.
Good	Wednesday the 10th March 2010 at 14:16 Good - solved issue and was very friendly and efficient. Call was answered right away too, which is great.
Good	Wednesday the 10th March 2010 at 13:41 Great Support as always, phones qucikly answered and tech support first class as always Thank you
Good	Wednesday the 10th March 2010 at 13:38 Brilliant service as always
Good	Wednesday the 10th March 2010 at 12:13 Thanks for your help. Erik Rens LaSerUK
Good	Wednesday the 10th March 2010 at 10:22 very efficient. suggested a potential solution immediately
Good	Wednesday the 10th March 2010 at 10:00 All our engineers enjoyed the training from Andy, the main comment I got was that he spoke as an engineer not a techy! He answered all the questions, kept us all intrested and was rewarded with a bacon butty. As new products are released I will have no hesitation to give Andy a call to bring us up to speed! John May
Good	Wednesday the 10th March 2010 at 09:25 Yet again, Nick Swift demostrated the NET 2 system to my client professionally. My client contgratulated Nick on the way the demostration was handled, cheers Nick, I look forward to meeting you on the next project. Kelvin Dixon Abel Alarm Co. Ltd. Sheffield
Good	Tuesday the 9th March 2010 at 20:42 Very fast and very efficiant as always
Good	Tuesday the 9th March 2010 at 16:00 Our engineers found the course very informative
Good	Tuesday the 9th March 2010 at 15:54 Kevin attended site and met with myself and Chris Boyd. Kevin setup a demo net2 kit with the long range reader. Due the location we were unsure if the read range would be suitbale. However Kevin was able to demostrate a read range of 10-15m from inside the site and 5-10m from inside. We will be ordering equipment shortly for this installation
Good	Tuesday the 9th March 2010 at 15:35 As Always great support
Good	Tuesday the 9th March 2010 at 14:35 Very helpfull and able to answer all questions, Thanks!
Good	Tuesday the 9th March 2010 at 13:24 Helpful and knowledgable
Good	Tuesday the 9th March 2010 at 13:03 Quick and efficient diagnosis
Good	Tuesday the 9th March 2010 at 11:33 Excellent as always wish more suppliers were like you . many thanks peter Hickman
Good	Tuesday the 9th March 2010 at 09:06 Excellent as always
Good	Monday the 8th March 2010 at 20:54 good presentation, relaxed & informative. naturally invited questions as we went along
Good	Monday the 8th March 2010 at 18:10 A simple enquiry, but for the price of a phone call you guys just saved some serious hassle AGAIN!!! Cheers
Good	Monday the 8th March 2010 at 17:51 Basic requirement for my call met- problem resolved. Everything else was exceptional service over and above this- well done for persevering in a very polite, helpful, knowledgeable way with what turned out to be a very unusual issue.
Good	Monday the 8th March 2010 at 14:55 As always, Nick keeps us up to date with any new developments from Paxton. Keep up the good work.
Good	Monday the 8th March 2010 at 12:43 The service received from your technical department representatives was excellent, very professional , your representatives was able to identify the equipment in question and inform me of possible solutions. Many Thanks and I will have no problems in purchasing and installing paxton products on the basis of the back up service received on my recent enquiry.
Good	Monday the 8th March 2010 at 11:39 We just now need to see the fixes!
Good	Friday the 5th March 2010 at 13:37 excellect assistance given many thanks
Good	Friday the 5th March 2010 at 11:41 vivcent prince was more than helpful in every way, he was very polite and listened to me,his technical advice was second to none and he is a great asset to your company
Good	Friday the 5th March 2010 at 10:24 Again, a very useful, interesting and informative course. The practical sessions are invaluable. Thanks.
Good	Friday the 5th March 2010 at 10:23 A very impressive course. The staff, facilities and hospitality are all first rate. Thank you.
Good	Thursday the 4th March 2010 at 22:00 Extremely impressed by Paxton overall. In a previous life I audited companies for BMW and Rolls-Royce, even with their super strict requirements Paxton would have shone. Well done all and thank you. Phil.
Good	Thursday the 4th March 2010 at 21:25 As usual, great service. Thanks.
Good	Thursday the 4th March 2010 at 20:55 One of the most well presented and practical training days I have been on.
Good	Thursday the 4th March 2010 at 18:09 Despite having to contend with Mr Gates inferior operating system and a clients low spec PC Tech Support was able to overcome once again! Thank you
Good	Thursday the 4th March 2010 at 16:23 Dave Smith gave a comprehensive on site demonstration of Net 2, Had issue with laptop usb but this did not effect client expectations. Benn Jarvis Security Wise Ltd
Good	Thursday the 4th March 2010 at 16:07 Fast reply, good friendly advice. Thanks Bailey Epos
Good	Thursday the 4th March 2010 at 14:59 Vincent was very good.
Good	Thursday the 4th March 2010 at 13:00 All my questions answered as I wanted, thank you
Good	Thursday the 4th March 2010 at 10:41 Excellent support as usual first class advice and staff who know what they are talking about.. Thank you Reliance High Tech..
Good	Thursday the 4th March 2010 at 10:08 very polite, very helpful, massive thanks.
Good	Thursday the 4th March 2010 at 09:00 Did what it said on the can.
Good	Wednesday the 3rd March 2010 at 21:00 I have recently on three separate occasions contacted your technical support team and on each occasion, they have been brilliant. I am no wizard when it comes to technical knowledge but your staff have been brilliant in offering guidance and information and helping me achieve the required end result. It is great for me to know they are at the end of the telephone. What a joy it is to receive such a rare level of excellent customer service. Long may you continue. Thank you so much.
Good	Wednesday the 3rd March 2010 at 17:59 Andy Cross was very professional and great with the customer. He showed a good understanding of the customers needs and was willing to listen and the appropriate places. His contribution to the meeting was very well received. many thanks.
Good	Wednesday the 3rd March 2010 at 14:14 I spoke to Vincent (sorry if the spellings are wrong) and he was very helpful in terms of assisting me to choose the right product which suits my requirement. Spoke to him couple of times today but everytime he was very cooperative and accomodating.
Good	Wednesday the 3rd March 2010 at 13:05 The man I spoke to was very polite and helpful with my query.
Good	Wednesday the 3rd March 2010 at 12:50 Excellent support and information as always Russ Handy Wolvespct
Good	Wednesday the 3rd March 2010 at 12:43 A good solid company with good solid products.
Good	Wednesday the 3rd March 2010 at 08:46 I have always had fantastic service, I have very little product knowledge on your products and The technical staff have been extremely patient with me answering all my many questions even the silly ones without making me feel silly.
Good	Wednesday the 3rd March 2010 at 08:20 Paxton set the standard for Technical Support in the industry, in fact in ANY industry. Always exceptional. Thank You, Steve Wright.
Good	Tuesday the 2nd March 2010 at 23:23 Above average, Good presentation, Nice product,
Good	Tuesday the 2nd March 2010 at 14:38 very helpful
Good	Tuesday the 2nd March 2010 at 14:25 Thank you for your help these thing are simple when you know how. Regards Kevin
Good	Tuesday the 2nd March 2010 at 10:15 I do have a slight issue - not really a problem and that is that you obviously have a tier level of technical help and my main installer sometimes feels that the person on the end of the phone may be that first level and you can feel that they may have to hunt for the answer. Again not really a major issue just a comment. We have all got to start somewhere.
Good	Monday the 1st March 2010 at 19:51 Excellent service, Very helpful. Would highly recommend.
Good	Monday the 1st March 2010 at 19:22 Very interesting course in regards to the additional features on Net2; intruder alarm integration, etc. Would have liked to play around with the Milestone IP link though as it was not working at the time. As on the previous week we were all looked after extremely well; a loveley lunch and different snacks at every break! I don't get that in our office! Thank-you very much.
Good	Monday the 1st March 2010 at 19:05 Great training session really enjoyed it, thanks Nick.
Good	Monday the 1st March 2010 at 17:40 Nick was very informative of his product and software and showed us how simple it is to programme the equipment as well as introducing us to additional products that are available for the system.
Good	Monday the 1st March 2010 at 17:23 A prompt and helpful person who new what they where talking about
Good	Monday the 1st March 2010 at 15:48 Very comprehnsive and thorough presentation. Product will most certainly suit many of our client/project applications.
Good	Monday the 1st March 2010 at 15:43 sorry for the delay! Excellent service. Problem solved!
Good	Sunday the 28th February 2010 at 20:50 meeting was very beneficial. good to have a rep within the local area
Good	Sunday the 28th February 2010 at 18:21 Excellent as usual many thanks
Good	Friday the 26th February 2010 at 18:54 We are excited to be able to market this product, and hope to bring some business to Paxton in the near future.
Good	Friday the 26th February 2010 at 15:24 Many thanks for the trouble you took over ther questions from a very keen and enthusiastic candidate. I am sure this will result in early sales of your products as he already has a number of possible customer / applications in mind.
Good	Friday the 26th February 2010 at 15:09 Very happy. many thanks
Good	Friday the 26th February 2010 at 11:54 Very helpful as allways
Good	Friday the 26th February 2010 at 11:37 I had a hugely positive impression from the second I walked in the door. The complete facility was immaculate and uniformed in terms of security hardware throughout. It was as if Paxton was saying: "Lesson 1 is how a system should (or could) look..." Everyone was friendly, not just Steven and Andy, but the receptionist and workshop staff too. The conference room was both informative and functional: Informative in terms of the excellent demo-boards; functional in terms of space and facilities to carry out the practical exercises. I found the instruction both useful and interesting. For me, it was pitched about right - having already installed a Net2 Classic system as part of a 'workshop exercise' on my City and Guilds training course. Steven and Andy's technique of delivering their presentations by having alternating pockets of theory followed by practicals worked well and held everyones attention. Moreover, they were proactive in helping the individual groups progress through the set exercises. I was also very impressed with Paxton's generosity when it came to tea, coffee, breakfast and lunch. All of our needs were extremely well catered for, for which I am grateful. All in all, an excellent day. I like Paxton as a company, its equipment is simple, yet cutting edge, its price range seems competitive and its underpinning philosophy demonstrates to me that the company has 'good roots', endurance and great potential for the future. Causeway Security Solutions - as a developing installation company - considers these traits to be absolutely fundamental in any business partnership or customer relationship. I got a lot out of the visit. Thank you.
Good	Friday the 26th February 2010 at 11:09 The training day was excellent. Well organised, plenty of equipment to try, informative staff and of course great buffet!
Good	Friday the 26th February 2010 at 09:15 Both Ramon and Nick were very helpful and to attend site the following day was much appriciated. The faults on the system were of a computer hardware nature which were quickly rectified. The customer now feels more confident in the system. The few installation issues were checked by our engineer who can confirm all the doors are connected the same.
Good	Friday the 26th February 2010 at 08:47 We now need to work together to resolve the issues.
Good	Friday the 26th February 2010 at 05:34 Ray's command of the industry was impressive. I know I can rely on him to direct me to proper solution for my customers. Thank you
Good	Thursday the 25th February 2010 at 17:20 I have always found Paxton tech support excellent,staff regularly follow up with calls to check the problems are solved.
Good	Thursday the 25th February 2010 at 15:31 Tim always comes through for us.
Good	Thursday the 25th February 2010 at 12:51 Very Happy with how Vincent helped me
Good	Wednesday the 24th February 2010 at 21:32 very helpful once again! well done girls.
Good	Wednesday the 24th February 2010 at 20:56 Very informative but too advanced for us just yet, may need to return to refresh at some time in the future.
Good	Wednesday the 24th February 2010 at 19:34 Another great seminar from the tech team thanks
Good	Wednesday the 24th February 2010 at 16:43 Nothing short of A1 service as always, thanks very much Simon
Good	Wednesday the 24th February 2010 at 13:58 As normal , quick easy and excellent thanks
Good	Wednesday the 24th February 2010 at 09:35 General catch up with Derek, who is going to get some examples of cards/tokens sent up to me for customer demonstrations.
Good	Wednesday the 24th February 2010 at 09:19 Answered within a few rings, question answered clearly..thanks
Good	Tuesday the 23rd February 2010 at 21:18 Excellent, to the point, and accurate support. Great to find a tech support dept that knows their stuff and can get the information across in an easy to understand way Many thanks
Good	Tuesday the 23rd February 2010 at 17:42 As a new installer of Paxton products the seminar was invaluable, I feel more hands on technical courses may be of use to those of little or no experience.
Good	Tuesday the 23rd February 2010 at 16:07 Nick demonstrated the product (Net2) with great aplomb and a high degree of professionalism. Our customer was very impressed and we anticipate the order for the initial system to be placed soon. Many thanks.
Good	Tuesday the 23rd February 2010 at 15:42 Anthony did a great job explaining to Evergreen the options
Good	Monday the 22nd February 2010 at 18:05 As always excellent service from Dave!
Good	Monday the 22nd February 2010 at 15:49 Professional presentation in an informal atmosphere, well done.
Good	Monday the 22nd February 2010 at 08:16 Good as always
Good	Friday the 19th February 2010 at 22:32 1st class support as usual
Good	Friday the 19th February 2010 at 18:28 I always find Paxton support team excellent, very reliable and helpful.
Good	Friday the 19th February 2010 at 18:27 As always Paxton giving an excellent support structure can't be faulted. Derek Walkers support over the years has been an essential asset, thanks to the way Paxton work we now have another skilled engineer out of unemployment and on the payroll. Small things help so much to a small business, thanks to all from support, throughout to the likes of Derek, who come rain or shine continue to exceed our expectations !!
Good	Friday the 19th February 2010 at 14:24 Kevin, Was very helpful and was able to assit me with his technical knowledge.
Good	Friday the 19th February 2010 at 12:40 I felt that my call and enquiry was dealt with very professionally this is from Safescape Services
Good	Friday the 19th February 2010 at 10:50 Technical advice was clear and concise as ever with quick solutions offered with supporting doc's.
Good	Friday the 19th February 2010 at 10:45 The response and service was superb as always. In all the years that I have been associated with Paxton, I have never been let down It would be great if other companies could offer the same excelent levels of service
Good	Friday the 19th February 2010 at 10:44 As usual good presentation to match the goods that you manufacture. What ever you do don't phase out the Green Mick May Haven Security 07730 623070
Good	Friday the 19th February 2010 at 07:49 found course very informative
Good	Thursday the 18th February 2010 at 18:05 Interesting day although not come away feeling I can sell Paxton any better than before. May be more useful to people who don't read any of your good documentation! Good lunch, coffee and snacks provided; thanks.
Good	Thursday the 18th February 2010 at 17:08 Thanks Trish. Please find below copy of email sent to Trish Banbury thanking all for their efforts in making yesterday an interesting, enjoyable and most worthwhile exercise. Kind regards, Declan. Please thank Andy, Simon and Steve for yesterday it was very good.
Good	Thursday the 18th February 2010 at 17:07 It was very informative and has given us some good tips
Good	Thursday the 18th February 2010 at 16:52 A warm welcome, informative course in relaxed surroundings given by friendly team and generous hospitality. A good day and I hope to send further engineers on it to asssist them in their general knowledge of the product range and specifics on the installation. Thank you
Good	Thursday the 18th February 2010 at 15:40 GAVE A LOT HELP WITH PAXTON HANDSFREE.
Good	Thursday the 18th February 2010 at 14:48 Many Thanks to Kevin Dunne, Paxton Ireland for providing an excellent service. A rapid response and resolution to a big issue.
Good	Thursday the 18th February 2010 at 13:22 Informative course in a nice environment (Stanmer House)
Good	Thursday the 18th February 2010 at 11:36 I was pleased with the way the tech department answered my queries, they were clear and concise.
Good	Thursday the 18th February 2010 at 10:57 Very Very Good as it always is. No waiting, the person who answers knows the answer and the answer always seems to be YES. It really is a pleaseure to deal with your company and the organization of having all my details to hand is lovely feels very personal and you had the email to me before i had a chance to look at it.
Good	Thursday the 18th February 2010 at 09:05 very helpful thanx for you help
Good	Thursday the 18th February 2010 at 07:36 Many thanks to both Brian and Vince for their patience and professionalism in helping us bring our system back on line after a major hardware failure. We were able to recover our database and were up and running in no time. First class.
Good	Wednesday the 17th February 2010 at 20:19 Andy was extremely personable and knew the product inside out. He is an asset to your company and we shall definately be using his services in the future.
Good	Wednesday the 17th February 2010 at 19:02 your help assistant was very good, talked me through what to do and of course it worked straight away. Many thanks.
Good	Wednesday the 17th February 2010 at 18:11 excellent tech support as it always is many thanks
Good	Wednesday the 17th February 2010 at 16:09 very good support & help
Good	Wednesday the 17th February 2010 at 15:24 I was there for the morning session and found it useful in getting acqauinted with your product range. Our main service is CCTV so coming there was to understand the produtcs available nd to determine if we cold take up Access Control. Though I feel doing a course on AC would be needed and preferable. Any pointers?
Good	Wednesday the 17th February 2010 at 14:48 As usual we always have positive reults. Thanks Paxton
Good	Wednesday the 17th February 2010 at 13:22 I learned a lot as I am sales, not technical, so this sort of course is always handy. However, as usual the course was aimed at the technical installer, not on what Paxton could do over the competition, or how to present & sell it. As a sales person, I want to be able to present & cost to a client on the spot (using my laptop) for the smaller systems, and - having a client who is hot-to-trot - be able to sign them up then and there. I also want quoting to be as easy as possible, and need a presentation & quote programme that will fill in most of the background equipment the client couldn't care about if I just type in my requirements. This always enables up-selling - an e-mail or letter 2 days after telling the end user what we are going to install just doesn't excite the punter! You could do with a more end-user sales pitch, with competition discussed and objections overcome, and how to up-sell using a laptop presentation. I have designed myself one for CCTV & intruder as there is none suitable on the market. It was a useful course for me 'cos I can sell and needed to know more about the product as I am not technical, but to really increase your penetration, you could do with turning installers into salesmen. Paul Rainbow
Good	Wednesday the 17th February 2010 at 12:36 Prompt reply to questions, although I did seem to resolve some of the issue myself through trial and error.
Good	Wednesday the 17th February 2010 at 12:25 May be worth changing the vistors badge to be a PAXTON TRAINED CERTIFICATE and than this could be used as ID when installing?? As part of the training you could even get people to make thier own PAXTON ID bages this would demo how to use/intergate the software with a web cam and ID printer??
Good	Wednesday the 17th February 2010 at 12:15 Steve, many thanks to you and your collegues for an excellent days training seminar. Both sessions were informative and interesting. Probably one of the best training days we have attended. Bob and Marc Care Guard Security Ltd
Good	Wednesday the 17th February 2010 at 11:54 The training was very helpfulgiven plenty to go on. All questions were answered fully and in a manner even i could understand. Thank you.
Good	Wednesday the 17th February 2010 at 11:52 A good chance to catch up with product development. Thank you for a worthwhile morning.
Good	Wednesday the 17th February 2010 at 11:41 Very good seminar. I attended both parts and thoroughly enjoyed it. I found it very informative and very helpful. well done Paxton!!!
Good	Wednesday the 17th February 2010 at 09:37 i found the meeting very useful and training pitched just right for a new user!
Good	Tuesday the 16th February 2010 at 17:58 As per usual excellent service, even though the first patch did not work, downloaded newer software and it went on line straight away, Thanks again
Good	Tuesday the 16th February 2010 at 17:34 I was very pleased with the speedy polite service recieved from a knowledgable proffesional
Good	Tuesday the 16th February 2010 at 17:02 Nick was extemely helpful and certainly helped to seal the job
Good	Tuesday the 16th February 2010 at 14:12 as always. The person on the phone had great knowledge of your products and informed me of what i needed to know.
Good	Tuesday the 16th February 2010 at 12:46 saw the problem clearly and dealt with it quickly and successfully
Good	Monday the 15th February 2010 at 22:06 good meeting
Good	Monday the 15th February 2010 at 14:30 Great product, Great support.
Good	Monday the 15th February 2010 at 12:25 Very helpful and friendly presentation by Derek Walker, as always.
Good	Saturday the 13rd February 2010 at 10:36 many thanks for your help in sorting this problem may I recommend making a engineers note/update of this issue as I could see it becoming more of a problem as a lot of alarm panel keypads now come with prox readers and are usually fitted around an exit door where a reader would also be.
Good	Friday the 12nd February 2010 at 23:55 very personalised service with great effort put in by kevin to help us.
Good	Friday the 12nd February 2010 at 20:36 All good, thanks
Good	Friday the 12nd February 2010 at 16:36 Mr Smith is always very knowledgeable and more than happy to help.! looking good with weight loss from snowboarding - but no need to lose anymore :-)
Good	Friday the 12nd February 2010 at 15:08 tech support was first class ,nice and simple that even i could follow
Good	Friday the 12nd February 2010 at 15:08 Your technical staff are very efficient, I have never had a bad experience with them, they talk you through things clearly . keep up the good work
Good	Friday the 12nd February 2010 at 14:43 Very helpful, as always.
Good	Friday the 12nd February 2010 at 14:25 Excellent service
Good	Friday the 12nd February 2010 at 10:02 1st class as always
Good	Thursday the 11st February 2010 at 19:37 The course was very informative and put across in laymen terms so that i could easily understand the product, setup and programming. My hat off to Steven (the trainer) who was not only friendly but very helpful, I enjoyed his style of delivery and the way he broke down the training course into bitesize pieces. I was very impressed with the office, the training suite and the refreshments. Once again thanks to everyone at Paxton for the day
Good	Thursday the 11st February 2010 at 16:58 Excellent advice as always. Thank you.
Good	Wednesday the 10th February 2010 at 22:06 Anthony did a very nice job of introducing us to your products. it was time well spent.
Good	Wednesday the 10th February 2010 at 16:32 Card reader now working properly after recent software upgrade. Simon George was very helpful. Called several times to update me concerning problems with the reader - helped us yesterday with the software upgrade - and now it's all working! Thanks Simon!
Good	Wednesday the 10th February 2010 at 12:46 Superb as always. The use of available technology such as SMS and immediate email to rectify problems on site is a breath of fresh air. If only certain alarm panel manufactures (like the ones that name their panels after a cluster of stars) could be bothered to do the same, life would be a whole lot easier.
Good	Wednesday the 10th February 2010 at 11:05 Always helpful - no problems at all
Good	Wednesday the 10th February 2010 at 10:38 Good session, hopefully we can now move forward & build a great product together!
Good	Wednesday the 10th February 2010 at 10:02 I am a potential new customer and I am impressed with the way that you have handled my call. Resolved Quickly.
Good	Wednesday the 10th February 2010 at 08:32 Good as ever. Paxton set the benchmark for customer service and support.
Good	Tuesday the 9th February 2010 at 19:00 The personnel are always very helpful and pleasant. It is so refreshing not to have to listen to a very complicated voice mail system and be able to have a cusotmer service representative answer so quickly. In a wrold where service after the sale seems to be fading quickly your company provides top rated customer service. Thank you.
Good	Tuesday the 9th February 2010 at 14:26 Derek was wery informative and extremely helpful, demonstrated equipment which was very impressable and he was at ease communicating and answering loads of questions.
Good	Tuesday the 9th February 2010 at 11:49 Vince was very helpful and knowledgeable. James O'Reilly Hawkhurst Golf Club
Good	Tuesday the 9th February 2010 at 10:52 Very impressed, it's good to know that you have real people who can talk English.
Good	Tuesday the 9th February 2010 at 10:32 first class
Good	Tuesday the 9th February 2010 at 09:11 Derek,s service this time was exceptional. He was here in 10 minutes following a phone call for assistance. His service is always good but this time it was unbeliveable.
Good	Monday the 8th February 2010 at 14:42 thank you for your help . naceur
Good	Monday the 8th February 2010 at 14:31 Exceptional support as always from the Paxton Helpdesk! Ben, Jonas Clubminder.
Good	Monday the 8th February 2010 at 11:07 Excellent.......
Good	Monday the 8th February 2010 at 09:42 Polite, insightful and helpful as ever. Darcy Phillips Installations Manager Security Systems Technology Ltd
Good	Saturday the 6th February 2010 at 00:06 Good does not cover the training and welcome we received at your offices, it should be graded as excellent. The product range was explained in full with plenty of hands-on exercises, the trainers (Steven & Andy) have an in depth knowledge of the products and all questions were answered fully. Thank you for your hospitality and excellence!
Good	Friday the 5th February 2010 at 18:18 From initial enquiry to help with site survey and sending quote. I will definatley be using Paxton again.
Good	Friday the 5th February 2010 at 17:33 as usual.., the tech support was spot on.., cheers guys..
Good	Friday the 5th February 2010 at 16:01 The answers to my questions were given so that the system was back up and running in no time... Great
Good	Friday the 5th February 2010 at 10:37 Andy is always very helpful
Good	Thursday the 4th February 2010 at 17:54 Above good!!!!!
Good	Thursday the 4th February 2010 at 15:46 I was very pleased with the service I received today,I had to phone several times and the person handling my enquiry was excellent, nothing was to much trouble for him and eventually got my equipment working again. Thank you
Good	Thursday the 4th February 2010 at 11:54 As always, these guys have listening skills that the Samaritans would be proud of. Excellent service and advice and we have never looked back since moving to the Paxton family. I would recommend them to anyone except our competition. Michael, TS Security Solutions Ltd.
Good	Wednesday the 3rd February 2010 at 22:09 very very helpful, nice people to deal with
Good	Wednesday the 3rd February 2010 at 18:27 I do find every member of your support team i am connected to through your technical support telephone lines are very knowledgeable and very helpful, i especially like the level of detail and knowledge when working on computer/server problems because it also helps me to learn more about this side of computers Good job =)
Good	Wednesday the 3rd February 2010 at 17:41 We have been installing your Products for over 18 months now and we have found the product and the service from yourselves excellent. However, we were not informed about the scheme that you have with regards to the points system, and were only informed of this today after enquiring about an issue with a product that we had on our shelf. Within those 18 months, we have supplied and installed over 25 Eaziprox, at least 3 compact, possibly 3 x switch2 systems and 2 net2 systems all of which have points available but we are unable to claim these points due to not being properly informed. As of which, we're not overly impressed, as those points could mean more display units for us to display more of your systems and possibly bring in more work for us and sell more of your ranges. Other than that, overall an excellent service and product.
Good	Wednesday the 3rd February 2010 at 17:30 Your representative (Arthur) had a very good telephone manner and dealt with my request for information most efficiently at the same time recognised that I would need other information to completely cover my requirement that he provided without prompting. Service at its best.
Good	Wednesday the 3rd February 2010 at 16:46 Your technical support is fantastic, very knowledgable and helpful, thankyou very much.
Good	Wednesday the 3rd February 2010 at 16:31 Within 2 minutes we had the anwser to how we could set a remote Net2 site up with a fixed IP address.
Good	Wednesday the 3rd February 2010 at 14:17 Ray was very knowledgeable and did an excellent presentation. He took the time to understand my background and made sure all my questions were answered.
Good	Wednesday the 3rd February 2010 at 13:30 Very patient advisor Very heplfull Will defenatly use paxton again if this is the tech support we can get
Good	Wednesday the 3rd February 2010 at 09:55 I found Kerri in customer service and I think John (in technical) very helpful indeed they sorted out a problem (that I had created) in no time at all and although I am quite 'green' on technical issues on a PC they were absolutely brilliant. Thank you. Linda
Good	Tuesday the 2nd February 2010 at 18:04 All aspects of the training course were excellent. Thank you
Good	Tuesday the 2nd February 2010 at 15:57 A1 support.
Good	Tuesday the 2nd February 2010 at 14:14 Very helpful and hopefully our problem is solved
Good	Tuesday the 2nd February 2010 at 11:26 Very pleased with offer to replace/upgrade faulty v/r compact readers to Switch 2 Not too pleased about number of v/r compact readers we have replaced on a one for one basis before this offer of upgrade to switch 2 Are these replacement compact readers we have fitted likely to fail in the near future?
Good	Tuesday the 2nd February 2010 at 09:20 It always a pleasure contacting any member of staff at Paxton Access whether the technical query is very involved, or just confirmation of operation of something simple. All members of staff are always most helpful. the products are well thoughtout, easy to use and reliable. The equipment is user friendly for the client and logical for sales and installation engineers and we recommend Paxton whenever good quality access control equipment is required, even when we are only providing the automated gate or turnstil and not the access system.
Good	Tuesday the 2nd February 2010 at 09:15 sehr kompetent und umfassend informiert
Good	Monday the 1st February 2010 at 19:56 As always, informative, constructive and above all on time........ Thanks Nick!
Good	Monday the 1st February 2010 at 18:39 My querey was to do with time sheets on time and attendance the querey was dealt with efficiently
Good	Monday the 1st February 2010 at 11:27 Shame there isn't a fantastic option. Quick to answer the call. Had good knowledge of the product. Very polite. Very Helpful. I didn't feel rushed along. A great experience, other companies could do well to follow this example.
Good	Monday the 1st February 2010 at 10:44 Very informative especially Net 2 Nano & Easyprox Compact
Good	Monday the 1st February 2010 at 09:53 Very efficient and polite (also helpful)
Good	Monday the 1st February 2010 at 08:52 The tech support representative was very helpful and answered all of my questions. Keep up the good work. Many Thanks Ed Marshall AXA Assistance UK
Good	Monday the 1st February 2010 at 08:09 Would like to send my 2 installers Tony Hughes and Glen Paton on a training day where they would like an overview of entire range and get to know what the Net 2 can and can't do in its entirety. Tony does know the system rather well anyway.
Good	Saturday the 30th January 2010 at 18:29 Fantastic support as usual. The best tech support service of any company I've had to deal with. Thanks again!
Good	Friday the 29th January 2010 at 14:28 Quick simple answer to question ,thanks again for your help. Allan M
Good	Friday the 29th January 2010 at 09:14 Good opening meeting, we are re-introducing ourselves to Paxton access and this was exactly what was required at this stage.
Good	Thursday the 28th January 2010 at 22:58 thank you
Good	Thursday the 28th January 2010 at 18:24 Excellent support from the technical desk. It's good to know when your mind goes blank that there is always someone at the end of a phone line to help. Many thanks Paul Lever, ULTRACOMS
Good	Thursday the 28th January 2010 at 16:20 A comprehensive and informative presentation, well delivered and recieved. Particularly useful was the demonstration of the software package and the various options available for customisation of said package. Thanks for your Time Tom
Good	Thursday the 28th January 2010 at 15:17 Dear Paxton I'm very,very,very impressed with your customer service. The staff have always been very helpful and considerate with helping me. Very focussed customer support, thank you.
Good	Thursday the 28th January 2010 at 12:38 I have called Paxton a number of times in the past either for help or for trouble shooting,there customer service model should be used for larger corporate company's as it has always been a cut above any other. Well Done!
Good	Thursday the 28th January 2010 at 10:53 WHEREVER POSSIBLE WE ONLY USE PAXTON EQUIPMENT BECAUSE YOUR TECHNICAL SUPPORT IS SO GOOD. THANKS
Good	Thursday the 28th January 2010 at 06:19 I was surprised to learn that the server needs to be running to allow the doors to unlock on a fire alarm activation
Good	Wednesday the 27th January 2010 at 21:52 As usual technical engineers were very helpful.
Good	Wednesday the 27th January 2010 at 17:16 Anthony was prepared and able to answer all pertinent questions.
Good	Wednesday the 27th January 2010 at 16:49 very professional in her manner and extremely helpful
Good	Wednesday the 27th January 2010 at 13:51 Very helpful
Good	Wednesday the 27th January 2010 at 13:04 Informative meeting. I am sure we can develope our relationship further
Good	Wednesday the 27th January 2010 at 11:54 AS ALWAYS EXCELLENT RESPONSE AND ADVICE FROM VERY POLITE AND HELPFULL STAFF. I MUST SAY IF MORE COMPANIES HAD THIS APPROACH THAT IS ALWAYS RECEIVED WHEN I CALL YOU,THEN THIS COUNTRIES BUSINESSES WOULD BE MUCH MORE SUCCESSFUL.THANKS ONCE AGAIN.
Good	Wednesday the 27th January 2010 at 07:34 very helpful, top man
Good	Wednesday the 27th January 2010 at 04:56 The training was excellent. It was thorough and hands on.
Good	Wednesday the 27th January 2010 at 03:43 Thanks again Anthony. I dont know who Steve is but Pat will be there tomorrow.
Good	Tuesday the 26th January 2010 at 17:32 Spoke to 2 or 3 people there in relation to a server upgrade to 4.14, as we were having new readers installed that required this version. Upgrade went without a hitch and then the readers stopped responding in one of our sites. With your assistance the fault was narrowed down to incorrect installation wiring in the problem site that was only identified by the upgrade. Excellent service as always!! Thanks - David
Good	Tuesday the 26th January 2010 at 16:56 very helpful
Good	Tuesday the 26th January 2010 at 16:09 Excellent service from Dave Smith and possible further sites with the same client. Very positive meeting.
Good	Monday the 25th January 2010 at 20:15 Great customer service, polite and friendly. Answered all my questions with ease and sent me all the necessary information I required quickly. Really happy with the service I received.
Good	Monday the 25th January 2010 at 17:17 Paxton tech. support very helpful as usual-i always get my questions answered-thanks.
Good	Monday the 25th January 2010 at 17:15 Excellent, friendly service. It is very good to know that you are there to help, every step of the way. If only all customer service was like this.
Good	Monday the 25th January 2010 at 15:19 As ever, always very helpful and very easy to get hold of. Many thanks
Good	Monday the 25th January 2010 at 09:20 Very help full
Good	Monday the 25th January 2010 at 08:28 Amazing responce, the first person who picked up the phone to me knew who I was and did not have to pass me to another department. Now thats service!! Well done on providing a perfect customer experience, there when you need it and first time fix. Thank you very much for making my day smoother. Brendan Francis, Locksmith 24 Seven.
Good	Friday the 22nd January 2010 at 23:48 The training was extremely well conducted and very thorough. Every question was answered in an easily understandable way. Both Andy Waller and Steven Woodbridge were polite, helpful and very knowledgable so it was great to have an opportunity to talk with them. Thank you Paxton.
Good	Friday the 22nd January 2010 at 14:18 As always Paxton cannot be faulted first class everytime
Good	Thursday the 21st January 2010 at 19:18 The phone was answered quickly and the service was clear and very useful. I had a link in my inbox within 30 secs with all the information I needed. Great stuff
Good	Thursday the 21st January 2010 at 15:05 My issue was quickly resolved in a professional manner.
Good	Thursday the 21st January 2010 at 14:49 Why do you only have a poor average and good choice?? Where are the excellent, exceptional, all my problems have gone away buttons???
Good	Thursday the 21st January 2010 at 14:45 Helpful knowlegeable staff
Good	Thursday the 21st January 2010 at 13:51 Site survey at one of TSS ltd secondary schools with Andy Cross. Today meeting with Andy Cross went brilliant, Schools IT department were most impressed with the Paxton product and also Andy`s product knowledge, as ever Andy was very professional with the customer.
Good	Thursday the 21st January 2010 at 12:08 Thanks very helpful call centre staff - do you have any jobs? :)hee hee
Good	Thursday the 21st January 2010 at 10:26 Kerri was polite and helpful and solved our problem very quickly and efficiently - sending us the link we needed by email and it cost us nothing. Brilliant.
Good	Thursday the 21st January 2010 at 09:17 Always an excellent service. Answers are clear and concise.
Good	Wednesday the 20th January 2010 at 18:01 Kevin was polite, well-informed, thorough and professional.
Good	Wednesday the 20th January 2010 at 15:48 Very pleased (again), Paxton's support is by far the best in the business.
Good	Wednesday the 20th January 2010 at 15:45 Thanks to Tom and Ramon for a constructive meeting.
Good	Tuesday the 19th January 2010 at 22:36 NEVER A PROBLEM NO MATTER WHAT THE QUERY, AS USUAL ALWAYS FRIENDLY, BEST TECH SUPPORT OUT THERE, PLEASURE TO TALK TO.
Good	Tuesday the 19th January 2010 at 19:59 I thought this was productive. Thanks for your time.
Good	Tuesday the 19th January 2010 at 16:37 Excellent! query dealt with super fast and efficiently - many thanks!
Good	Tuesday the 19th January 2010 at 13:36 The gentleman on the telephone handled my enquiry in a very professional and timely manner. Within a few minutes I was able to achieve what I wanted, without any fuss. A first class service. Thank you.
Good	Tuesday the 19th January 2010 at 12:38 1st class attention the young lady that took my call had all the answers that I needed, well done
Good	Tuesday the 19th January 2010 at 09:03 Spoke to Kerri, this morning regarding upgrading our current V3 to V4 and the help could not of been better, im glad to be dealing with such a competent and well mannered individual.
Good	Monday the 18th January 2010 at 16:27 Usual excellent service.
Good	Monday the 18th January 2010 at 14:01 Enquiry was dealt with in a fast, friendly, and accurate manner, and further useful information was given pertinant to the enquiry.
Good	Monday the 18th January 2010 at 13:29 Very helpful everytime I call and in very easy to understand language.
Good	Monday the 18th January 2010 at 12:15 Very helpful and friendly - thank you!
Good	Monday the 18th January 2010 at 10:23 Very impressed with the level of service I received this morning. My query was dealt with very professionally and promptly.
Good	Monday the 18th January 2010 at 09:48 Thanks to Derek for his time on Friday, I found Derek as his usual chirpy self only to eager to assist and demonstrate his invaluable knowledge. Derek is a pleasure to deal with, and is most welcome in dealing with A D I Global. Regards Campbell Biley Regional Fire Sales Manager
Good	Saturday the 16th January 2010 at 12:26 great bit of kit
Good	Saturday the 16th January 2010 at 12:24 Very helpful team
Good	Friday the 15th January 2010 at 15:45 Once again Paxton Access have proved to me that their system is the best due to its simplicity to use and reporgramme. Thanks again!
Good	Friday the 15th January 2010 at 15:04 Very quick and helpful got exactly what i needed
Good	Friday the 15th January 2010 at 14:43 Excellent as usual, I wish support was as good. Thanks Craig
Good	Friday the 15th January 2010 at 14:04 I would just like to say we had a great day, the training was very informative but relaxed. I am looking forward to ordering a demo case so we can come become more familiar with the software. It was also nice to view and handle the diferent bits of equipment that are available, also have the benefits explained to us so we can use the correct equipment for the job which is always better. Regards Geoff Brightling
Good	Friday the 15th January 2010 at 11:47 Very helpful
Good	Friday the 15th January 2010 at 10:22 very help and friendly
Good	Friday the 15th January 2010 at 08:34 My enquiry was promptly and professionally dealt with by Vince, many thanks.
Good	Thursday the 14th January 2010 at 20:11 had all the answers i needed in seconds Thanks Again
Good	Thursday the 14th January 2010 at 17:21 I have been installing access control for many years and was really impressed by the simplicity of the systems, and the comprehensive range of products. I really appreciated the course and look forward to putting what I learned into action. Many thanks, Richard Bettinson
Good	Thursday the 14th January 2010 at 15:38 Problems solved in minutes.
Good	Thursday the 14th January 2010 at 14:02 During our meeting 13th January 2010 at Walton Le Dale High School, Andy Cross showed excellent customer service skills and thorough product knowledge. Andy answered the customers questions accurately and honestly.
Good	Thursday the 14th January 2010 at 12:53 Each time I call Paxton Access for technical help, the service I get is very good. My engineers have recently required technical help and your answers have rectified the problems they were experiencing.
Good	Thursday the 14th January 2010 at 09:35 Thanks dave,
Good	Thursday the 14th January 2010 at 09:26 I have always found the service and phone maner first class.
Good	Thursday the 14th January 2010 at 08:27 I was greatly impressed with the help and guidance I received regarding my query. Thank you
Average	Thursday the 14th January 2010 at 02:38 Because of the meeting location the customer required and the time limitation we were unable to drill down and capture real business opportunities. Chad did show a high level of interest to the point he offered to assist in product development conversations surrounding storage facilities specifically. This was no falt of Anthony's presentation at I am rateing this an "average" meeting.
Good	Wednesday the 13rd January 2010 at 20:10 Vince was very helpful and knowledgeable - non of the silly scripted Q & A's from a usual run-of-the-mill tech support help desk. A download solution had arrived by email before I put the phone down! Excellent service.
Good	Tuesday the 12nd January 2010 at 20:56 David was excellent as always
Good	Tuesday the 12nd January 2010 at 16:53 There is no tick box for excellent!!!!
Good	Tuesday the 12nd January 2010 at 15:33 Always the same, GREAT
Good	Tuesday the 12nd January 2010 at 14:14 The person I spoke to was really helpful, I had never been on this system before but his instructions were clear and easy to understand. The problem was quickly and easily solved. Thank you very much - I would not worry if I had to call again.
Good	Tuesday the 12nd January 2010 at 11:56 Very helpful
Good	Tuesday the 12nd January 2010 at 11:33 The technician had all the answers to the questions asked, and was very helpful in expanding on the infomation.
Good	Tuesday the 12nd January 2010 at 09:35 Best support I have ever met. Can't fault you guys. response to my email in mins and all the info and help I need to get the job quoted for. Top support guys! R p.s would you consider giving British Gas and BT a few lessons on supporting their customers ;>)
Good	Tuesday the 12nd January 2010 at 09:13 Exceptional service, Thank You
Good	Monday the 11st January 2010 at 19:28 Top Job, Paxton Tech's are always very pleasant and helpful, from 07:00 right through the day! They know there stuf inside out and upside down. I wish more companies would take a leaf out of Paxtons's quality support service. I have been installing Paxton Access from 1999. I get between 7 to 9 years out of an ACU :-) Which has opened a door over 1.3 Million times with out fail!! Top quality kit. Best Regards, Paul.
Good	Monday the 11st January 2010 at 18:29 Both myself and my collegue Lewis were more than impressed with your technical support. All of the guys we spoke to not only gave us excellent support but unusually called us back to see how we were getting on. Great service, thank you. Ian & Lewis Stealth Fire and Security
Good	Monday the 11st January 2010 at 17:22 worked :) thanks
Good	Friday the 8th January 2010 at 23:31 This was great. I look forward to doing business together.
Good	Friday the 8th January 2010 at 15:51 very polite and answerewd all questions asked very professionally many thanks
Good	Friday the 8th January 2010 at 15:09 Nice manner and helpful
Good	Friday the 8th January 2010 at 10:52 Any probs have been delt with very quickly and professionaly. The staff was very helpfull.
Good	Friday the 8th January 2010 at 09:16 Telephone advice was polite and very helpfull
Good	Thursday the 7th January 2010 at 12:46 Simply the best!
Good	Wednesday the 6th January 2010 at 19:17 It is sad that your technician knew nothing of your old 505-525 High Security Interface. Whilst old (my instructions carry the code HSI v2.1, 20.6.94, I would have thought your equipment is made to last that long! Anyway both the 2 people I spoke to were more than helpful, even at 7pm last night so "thank you". Meanwhile please ensure your technicians are briefed about older equipment which is still in service.
Good	Wednesday the 6th January 2010 at 16:54 SUPER SERVICE MANY THANKS
Poor	Wednesday the 6th January 2010 at 14:37 Still awaiting call from customer services regarding my enquiry 16.11.09 Thankyou.
Good	Wednesday the 6th January 2010 at 14:09 Very Helpful people who could,nt do enough to help. Thanks again
Good	Wednesday the 6th January 2010 at 11:59 excellent
Good	Tuesday the 5th January 2010 at 13:38 gerald was very helpfull, as my knowledge of pc/wp is limited!
Good	Monday the 4th January 2010 at 16:58 Quick response, not a recorded message. Problem resolved with immediately emailed link. Excellent service
Good	Monday the 4th January 2010 at 14:08 This is the first time I have contacted your company, within minutes of ringing I had an email with the answer to my probem and when I went through the email re:- encoding system I am pleased to say I can now use key fobs which I thought were 'reduntant'. Thankyou Jonathan! Lesley Cooper Haven High Technology College
Good	Monday the 4th January 2010 at 12:05 I spoke to Kerri for technical help and she gave excellent and clear advice in a very friendly helpful manor.
Good	Monday the 4th January 2010 at 11:21 I spoke to someone to get some technical information about the system. The person I spoke to was knowledgeable about the system and extremely helpful, answering questions promptly. A very positive experience.
Good	Sunday the 3rd January 2010 at 19:08 My experiance with technical support was superb. You were polite, patient and articulated very well over the telephone. My technical issue was resolved in minutes. Only having 3 grades for feedback is in my mind insufficient, you should have a "Very Good" check box as well. Thanks for your support & a Happy New Year. Kind regards Darcy Phillips Installations Manager Security Systems Technology Ltd M: +44 (0) 7795 652833 E: dphillips@sstgroup.co.uk W: www.sstgroup.co.uk
Good	Wednesday the 30th December 2009 at 17:48 Sorry about the delay, did not realise i had not replied.... We find customer service and technical help very good indeed, many thanks for all assistance. C.R.B. Electrical Ltd.
Good	Wednesday the 30th December 2009 at 12:17 Help was very well delivered on all following calls
Good	Sunday the 27th December 2009 at 18:19 Very helpfull, problems solved with friendly advice.
Good	Thursday the 24th December 2009 at 10:12 The phone was answered quickly by someone who was able almost immediately to identify what I needed to do to correct the small problem I was having. It was refreshing to find that there was no unecessary voice menu system or general/marketing questions, just straight to the problem and the solution. Technical support as it should be! Thank you.
Good	Wednesday the 23rd December 2009 at 18:00 After 4 hours of attempting to load the software onto our computer we finally succeeded, thanks to Gerald and the team, next time we will make sure that we don't use Acer Laptops, more our fault than Paxton's, Excellent service , cannot fault the tech help
Good	Wednesday the 23rd December 2009 at 11:21 Extreemly courteous and helpful
Good	Tuesday the 22nd December 2009 at 21:17 thankyou very much you were very helpful patrick adt newcastle
Good	Tuesday the 22nd December 2009 at 17:02 Person assisting me has been most helpful.
Good	Tuesday the 22nd December 2009 at 15:55 Very useful and informative
Good	Tuesday the 22nd December 2009 at 15:36 As always, the advice given was first class, and enables us to monitor our installtions costs to our clients by taking advantage of the permitations we can use from Paxton,s using the Nano and Net2 plus and classics throughout the building.
Good	Tuesday the 22nd December 2009 at 15:30 Pleasant and informative meeting with the added benefit of a layman's description when required. From installation tips to commissioning, all was covered very well. Thanks Nathan
Good	Tuesday the 22nd December 2009 at 10:01 All necessary information was obtained
Good	Monday the 21st December 2009 at 16:47 where very helpfull
Good	Monday the 21st December 2009 at 12:36 Great service sorted problem stright away. Thank you for your assistance.
Good	Friday the 18th December 2009 at 21:38 We are looking forward to a GREAT relationship with Ray and Bob, we are excited to show this product and our meetings went very well except for Bob getting a bad cold...! Hope he feels better soon....
Good	Friday the 18th December 2009 at 16:35 Very good
Good	Thursday the 17th December 2009 at 22:54 Exellent advice was up and running in a few mins after speaking to technical.
Good	Thursday the 17th December 2009 at 16:00 Our enquiry was dealt with very proffessionally
Good	Thursday the 17th December 2009 at 15:42 Very fast response and helpful. Thank you
Good	Thursday the 17th December 2009 at 15:33 I have found that your customer service and communication is very good. The help given with my problem assisted me to try the next possible cause of the fault. The fault appears to be a router problem so nothing that paxton equipment had caused or failed but you were still very helpful. thanks. richard
Average	Thursday the 17th December 2009 at 15:03 Always a great help
Good	Thursday the 17th December 2009 at 13:08 Good & informative meeting with Andy. I have asked him to forward (electronically) details on the Paxton Hotel room system, which I have just recently got an enquiry from an Architect.
Good	Thursday the 17th December 2009 at 12:20 Interesting product, very nice arichitecture. Tim was knowledgable and enthusiatic. Thanks again for your time and looking forward to working with Paxton
Good	Thursday the 17th December 2009 at 09:05 The usual prompt and helpful service
Good	Thursday the 17th December 2009 at 01:18 The training was done very well. Tim is a very good presenter and has strong product knowledge.
Good	Wednesday the 16th December 2009 at 19:19 Excellent product and industry knowledge.
Good	Wednesday the 16th December 2009 at 17:44 i would just like to say your technical support is very good everytime i phone for advice everyone is helpful thanks again
Good	Wednesday the 16th December 2009 at 13:14 Excellent as always! Tim does a gret job.
Good	Wednesday the 16th December 2009 at 10:33 very good Kerry was more than helpful Thanks
Good	Tuesday the 15th December 2009 at 19:53 As soon as I explained the problem with the Ne2 ACU, she asked me a few questions and a few moments later there was solution and problem solved in quick time:)
Good	Tuesday the 15th December 2009 at 14:35 Very helpful and patient. Grateful as always!
Good	Tuesday the 15th December 2009 at 11:15 Rang twice and both advisers were very helpful and patient. However, found your website a bit confusing and they kindly talked me through it. First time I used it, it left my order in limbo which is why I had to ring again.
Good	Tuesday the 15th December 2009 at 08:40 Good, helpful communication. The only thing you need to be wary of is assuming a level of technical knowledge in end uesrs who may not have that level of knowledge. regards, Bob Shearer
Good	Monday the 14th December 2009 at 16:22 I would like to add that Ray was also a very good teacher. He explained in detail what each piece of the system did, and made it simple to understand for someone with very limited experience in card access systems.
Good	Monday the 14th December 2009 at 16:21 fantastic service from vince technical department thanks
Poor	Monday the 14th December 2009 at 13:22 We wanted ISO cards for a Switch2 system, so we could print on them. Paxton support told us that if we ordered 10 or 25 packs of green cards we would get the new ISO cards not the old clamshell cards. We have tried to order a 25 pack from Norbain and ADI and both suppliers have sent us the old clamshell cards. Furthermore even though we can't get the correct cards from distribution, Paxton refuse to supply us direct with the cards we have quoted the customer at less than list price, which means that they want us to sell their products at 0% profit, which is not ecomonically viable for any business in this industry. Why the hell did Paxton change the type of cards in a pack and not change the part number, so at least distribution would be able to tell us what they have in stock and a part number change would make it possible to order the packs our customers needs for their application. This is very unusual for Paxton, to be playing silly-buggers.
Average	Monday the 14th December 2009 at 10:24 Needed new swipe cards so rang the contact number got through to a very nice young man but told us we had to oder via the internet, which is a shame once you have made a direct contact with the company.
Good	Monday the 14th December 2009 at 09:35 Even better.
Good	Sunday the 13rd December 2009 at 20:52 Would help on tech support enquiries a call number so the next operator can call up the problems you are having on a particular site to save going through the details each time you phone.
Good	Saturday the 12nd December 2009 at 23:02 Dave was fantastic, it was an absolute pleasure to have a guy like him in our corner.
Good	Friday the 11st December 2009 at 15:31 thanks for the information, we'll start selling Paxton products in 2010. Best wishes, Hans van Rossum V&R Techniek
Good	Friday the 11st December 2009 at 15:01 One word......Excellent!
Good	Friday the 11st December 2009 at 09:33 Excellent session, Thanks for all your assistance we look forward to the next one!
Good	Thursday the 10th December 2009 at 23:33 Ray worked very hard with the customers server to load our software and configure the software. The problem was that the server was running very slow and was so over taxed by the ONSSI Software that it made the job impossible. I think the customer understood the probem.
Good	Thursday the 10th December 2009 at 22:46 Always a pleasure with concise & correct information. Finally, a company that has more than a "have you tried switcing it off & back on again" script - people who know what they're talking about! Many thanks. Best regards, Andy McKenna
Good	Thursday the 10th December 2009 at 17:32 No waiting in a call queue, Straight through to Technical and answered my question with a Professional response.
Good	Thursday the 10th December 2009 at 09:46 very good like usual--many thanks eric
Good	Wednesday the 9th December 2009 at 15:05 excellent as it always is jonanthan was very good knowladgeable and helpful
Good	Wednesday the 9th December 2009 at 10:09 First class professional training from a company with incredible staff and facilities.
Good	Tuesday the 8th December 2009 at 18:33 Very helpfull saved a lot of time and money
Good	Tuesday the 8th December 2009 at 16:25 Very prompt and efficient service - I got the answers I required immediately.
Good	Tuesday the 8th December 2009 at 15:00 A good summary of a wide range of equipment and available systems. Good product knowledge and useful information provided in terms of specifying Paxton equipment in future.
Good	Tuesday the 8th December 2009 at 14:08 VERY FRIENDLY AND HELPFUL THANKYOU!
Average	Tuesday the 8th December 2009 at 12:52 One of the staff was excellent and dealt with my enquiry patiently, however, the second person I spoke to lost patience rather quickly and after a short time said "I don't want to talk to you anymore". I am very computer literate but not familiar with the Paxton hardware, this second guy could have tried pointing me in the right direction more "intelligently".
Good	Tuesday the 8th December 2009 at 08:24 Quickly recognised the issue and the proposed solution worked
Good	Monday the 7th December 2009 at 17:04 Friendly, knowledgeable and helpful Thank you Tim Calway
Good	Monday the 7th December 2009 at 12:38 just needed advice to upgrade from switch 2 to net 2 plus,very quick and helpfull advice as usual
Good	Sunday the 6th December 2009 at 18:52 Excellent as always. Thank you
Good	Sunday the 6th December 2009 at 17:40 query was dealt with quickly & efficently, unusual in this day & age! thank you
Good	Sunday the 6th December 2009 at 10:52 Focused content, excellent trainers and lovely bacon butties.... All in all a great opportunity to discuss our customer requirements and issues. Thanks again.
Good	Friday the 4th December 2009 at 16:07 Very polite & friendly young man. Directed my enquiry promptly. Well done.
Good	Friday the 4th December 2009 at 15:45 answered all questions quickly and accurately, most helpfull and polite a pleasure to speak to a professional team
Good	Thursday the 3rd December 2009 at 17:00 Top Service from Paxton......thats why we will not use any third party system
Good	Thursday the 3rd December 2009 at 09:40 War ein guter und sehr informativer Termin, wir hoffen das so bleibt !!
Good	Thursday the 3rd December 2009 at 08:59 Equipment explained in detail by Derek Walker of Paxton, who had a thorough knowledge of the products. The training / demonstration was pitched at an appropriate level for the audience.
Good	Wednesday the 2nd December 2009 at 16:52 I have contacted Paxton Access Ltd many times and i always get the right answers and the people i speak to on the phone always go out of there way to help in any queries that i have.
Good	Wednesday the 2nd December 2009 at 10:38 All questions answered as ususal. Many Thanks.
Good	Wednesday the 2nd December 2009 at 09:49 Quick and trouble free.
Good	Wednesday the 2nd December 2009 at 00:37 very good, a fast response to a simple question from me about a nano wireless product "on the fly" so to speak, confirmed what we expected enabled the correct product to be recommended to the customer.
Good	Tuesday the 1st December 2009 at 19:20 Hi Paxton, Just wanted to thank Dave Smith for his time today onsite at Bridgwater College. His product knowledge and enthusiasm for Paxton products really encases to the customer what we are trying to deliver as an installer, so they have a positive attitude about everything from the product to future support. Thanks Dave
Good	Tuesday the 1st December 2009 at 16:43 Good service thanks
Good	Tuesday the 1st December 2009 at 15:27 Call received and handled in good time with information given easily.
Good	Tuesday the 1st December 2009 at 10:03 Fantastic! excellent service.
Good	Tuesday the 1st December 2009 at 09:48 the call was dealt with very fast, Vincent Prince emailed me the price within ten mins.
Good	Tuesday the 1st December 2009 at 08:51 Great support well skilled techsupport team and impressive communication/feekback to ensure the task is done. Thank you very much.
Good	Tuesday the 1st December 2009 at 05:32 Knowlegeable, and patient what more can be said but a big THANK YOU FOR BEING THERE
Good	Monday the 30th November 2009 at 21:23 I would like to thank Kerry for her prompt response to help me with my enquiry. Great as usual.
Good	Monday the 30th November 2009 at 14:08 As always, "spot on" support. Friendly, competant, knowledgable and wanting to assist. Thanks to all involved in this particular case.
Good	Monday the 30th November 2009 at 13:44 Paxton are great. I rarely have a question but when I do, technical support sort it out like lightening.
Good	Monday the 30th November 2009 at 11:59 Quickand accurate information
Good	Monday the 30th November 2009 at 11:19 Service was very helpful, and the steps given were clear and easy to follow.
Good	Monday the 30th November 2009 at 08:18 very friendly and helpful. quick solution. thanks
Good	Friday the 27th November 2009 at 11:32 very polite and helpful
Good	Friday the 27th November 2009 at 09:43 Fast and efficient support as always, thanks
Good	Thursday the 26th November 2009 at 21:10 1st class advice as usual - thanks
Good	Thursday the 26th November 2009 at 18:24 I now expect service and expertise of the highest level as that is what I am used to from your company! The back up and engineer assistance is second to none! Regards Jim Siepe C.A.P Security Ltd
Good	Thursday the 26th November 2009 at 18:23 Excellent service as usual
Good	Thursday the 26th November 2009 at 16:45 Polite Freindly efficient.
Good	Thursday the 26th November 2009 at 15:44 Hello - I enquired about using net2 to control access to lifts. As ever, your support staff came up with a knowledgeable and helfpful answer
Good	Thursday the 26th November 2009 at 10:27 Excellent knowledgable support staff helped me through the reinstallation of my system. Very refreshing (and unusual) to have such a positive experience...
Good	Wednesday the 25th November 2009 at 20:28 From the first call to Paxton to enquire abut the training, to leaving the premises, Steve Woodbridge and the staff on reception were exemplary. It was a pleasure to deal with a company advance in todays technology but deals in old fashion personal service and not a mechanical voice on the end of a telephone. Many thanks for today. Steve / Lockrite.
Good	Wednesday the 25th November 2009 at 20:16 Anthony was terrific and patient with our group. Thank you for all your help and I look forward to working with you as we grow the territory in 2010 and beyond. Karl Steffen GP Marketing
Good	Wednesday the 25th November 2009 at 17:35 Good as ever very helpfull many thanks. regards Prad
Good	Wednesday the 25th November 2009 at 17:28 When the engineer I originally spoke to was unable to help with my enquiry and the higher level engineer was busy I was called back very soon and talked through all the necessary stages until I had achieved the action I wanted. Thank you.
Good	Wednesday the 25th November 2009 at 17:14 I found Gareth from your Technical Team to be very helpful and efficient.
Good	Wednesday the 25th November 2009 at 16:51 Always a friendly, helpful voice to help with a wealth of experience to get a problem solved...Paxton is my first choice everytime!
Good	Wednesday the 25th November 2009 at 16:17 Vincent was so helpful and patient and I really think he is an excellent member of your team. I really appreciated his assistance
Good	Wednesday the 25th November 2009 at 15:14 Excellent help and advice as usual :)
Good	Wednesday the 25th November 2009 at 09:52 Why not have a radio button for Excellent, because that was the level of support i received.
Good	Tuesday the 24th November 2009 at 12:33 very helpful and the follow-up data sheet pdf also very useful.
Good	Tuesday the 24th November 2009 at 12:04 Very polite, courteous and knowledgeable? What more do you want!
Good	Tuesday the 24th November 2009 at 09:04 Excellent help and diection in the use of the right kit! Mike
Good	Monday the 23rd November 2009 at 19:35 Excellent response and advice , problem solved right away
Good	Monday the 23rd November 2009 at 17:17 Le contact était très intéressant avec des perspectives nouvelles réelles. Nous attendons les éléments financiers et techniques pour finaliser la présentation du budget à notre client. Merci pour votre aide.
Good	Monday the 23rd November 2009 at 17:16 Got the exact answer I was needed. It wasn't what I was hoping for :-), but it was acurate and quick so that's all I can ask for.
Good	Monday the 23rd November 2009 at 11:13 Paxton representatives are always interested in helping us, and are well informed. We have never had a problem with technical assistance.
Good	Monday the 23rd November 2009 at 10:56 Gareth who I spoke to was friendly, and had a deep understanding of what I was aiming to achieve. It was a refreshing experience after speaking to a competitor! The only confusing thing is after speaking to paxton, I had to contact 2 other companies before getting someone who would sell me the product. But my experience with Paxton was a good one. Thanks again.
Good	Monday the 23rd November 2009 at 09:55 As helpful as you could be but the problem was with a non Paxton product.
Good	Monday the 23rd November 2009 at 09:24 Very quick answer on calling... well done... and no computers or button pushes before speaking to a human..
Good	Saturday the 21st November 2009 at 11:44 Wichtig !!! Aber alle Produkte und Informatonen sowie Muster laufen über BSW SECURITY AG. KEINE DIREKT VERBINDUNGEN, WIR KÖNNEN DEN MARKT NUR MIT GEGENSEITIGEM VERTRAUEN BEHALTEN. Grüsse Bruno Steiner
Good	Saturday the 21st November 2009 at 10:20 ALWAYS A PLEASENT RESPONSE AND HELPFUL
Good	Friday the 20th November 2009 at 17:39 Your technical lady helped with info to potentially integrate a third party access system, by use of your tags with magstripes, thus allowing my client to only carry 1 card for the whole building.
Good	Friday the 20th November 2009 at 17:04 Very clear and fast instructions to solve MY problem thank you
Good	Friday the 20th November 2009 at 08:46 The two, one day installer courses attended for the Stand Alone and Net2 range, were well run, interesting and very informative. We were well looked after and came away with a good basic knowledge of the product and systems available for us to install.
Good	Thursday the 19th November 2009 at 22:55 We worked on the territory issues and agreed to the modifications/
Good	Thursday the 19th November 2009 at 20:27 Ray-was very helpful
Good	Thursday the 19th November 2009 at 10:28 Always find Paxton very helpful
Good	Thursday the 19th November 2009 at 09:25 Well done Derek, spot on with support and advice.
Good	Wednesday the 18th November 2009 at 18:39 Thanl you for your help. I have never had a problem whith tech support.
Good	Wednesday the 18th November 2009 at 15:54 Nick and his colleagues during the recnet product seminar in Worsley Manchester was very well presented and offered a great deal of information and comort to us as key installation companies who do use your product
Good	Wednesday the 18th November 2009 at 15:13 Very interesting and informative day, looking forward to day 2.
Good	Wednesday the 18th November 2009 at 14:42 Oraldo was excellent to deal with extremely helpful thanks
Good	Wednesday the 18th November 2009 at 14:01 Lady was very helpful and explained options clearley
Good	Wednesday the 18th November 2009 at 11:39 Kevin Dunne is an excellent Rep for Paxton. We are very happy with the product and what a great idea for Paxton to have a Rep who is also Technical and actually helps you both win work and ironed out any difficulties on site.
Good	Wednesday the 18th November 2009 at 11:13 Friendly, quick clear advice. Thank you.
Good	Tuesday the 17th November 2009 at 17:03 quick easy simple service
Good	Tuesday the 17th November 2009 at 16:30 Helpful as ever
Good	Tuesday the 17th November 2009 at 15:42 Andrew Waller is a very informative and polite man could not ask for more!!!!
Good	Tuesday the 17th November 2009 at 12:11 Fast and informative. Many Thanks Dave
Good	Saturday the 14th November 2009 at 00:11 It was a pleasure meeting Anthony. I look forward to working with him.
Good	Friday the 13rd November 2009 at 13:00 re : Net2Plus training, Tuesday 10th November. This was a good day - nice balance of sales v hands-on, and a range of speakers prevented them, and the students, getting lethargic. Sandwiches were good too ! Can I become one of your recommended installers ??? Ken Marsden Locum Locks, Sevenoaks
Good	Friday the 13rd November 2009 at 09:01 Excellent as always
Good	Thursday the 12nd November 2009 at 22:49 very helpful many thanks again.
Good	Thursday the 12nd November 2009 at 17:48 EXCELLENT TRAINING. VERY INTERMITE AND A WORLD OF INFORMATION. THANK YOU.
Good	Thursday the 12nd November 2009 at 17:10 A very good and informative day thanks steve and kevin
Good	Thursday the 12nd November 2009 at 15:12 Excellent service, specified my parts requirement without hesitation. Great friendly team.
Good	Thursday the 12nd November 2009 at 10:03 Quick knowledgeable efficient support. I wish more companies were like this.
Good	Thursday the 12nd November 2009 at 09:41 Quick and efficient as usual :) Thanks
Good	Wednesday the 11st November 2009 at 17:38 Service that was provided was excellent, Advise was clear and precise. Your service team were a pleasure to deal with.
Good	Wednesday the 11st November 2009 at 17:30 Very Good - reduced costs - and ordering direct would be good
Good	Wednesday the 11st November 2009 at 17:04 a very well organised day, i was made very welcome, i found the day very informative it certainly will encourage me to consider your well engineered and thought out range of products when asked to quote any form of access control. Thank you again for a nice day.
Good	Wednesday the 11st November 2009 at 16:08 Always a pleasure to deal with keep it up!
Good	Wednesday the 11st November 2009 at 15:40 Very help full and sent a quote though quickly.
Good	Wednesday the 11st November 2009 at 15:22 glad you are on hand!
Good	Wednesday the 11st November 2009 at 13:20 Thankyou for your technical surport yesterday your team was very helpful as always. I had a problem with a KP75 reader where the LED weren't lit up/or had no power. But it was down to my own error where i had used some jelly crimp connector blocks that had not made a good connection. After i had changed this connection everything was working perfect. Regards Chris locke (CCTV NATIONWIDE LTD)
Good	Wednesday the 11st November 2009 at 10:50 A great help as always
Good	Wednesday the 11st November 2009 at 10:01 your tech support line are always very helpfull
Good	Tuesday the 10th November 2009 at 19:57 Always very good
Good	Tuesday the 10th November 2009 at 17:37 excellent
Good	Tuesday the 10th November 2009 at 17:04 There should be a option for excellent very happy with help provided Andy and simon were the two we dealt with today Many thanks Vince and Phil Automation 2000 Security Systems Ltd
Good	Tuesday the 10th November 2009 at 12:39 Very quick answer to a silly problem !!! Thanks !
Good	Tuesday the 10th November 2009 at 10:27 I purchased some time ago one of your Access Controls for my garden office which when installed last week appeared to be faulty. I telephoned your Technical Department and spoke with your technician named Arthur. Arthur was very helpful and advised me to call back when I was in my garden office so he could go through some tests to ascertain the problem. Arthur advised the department was open until 7.00pm. Yesterday evening I called the department when in my garden office and spoke with your technician named John. John was absolutely brilliant and advised me exactly what tests to perform to see if the unit was at fault. After several performed functions, John confirmed I did have a faulty reader and to call Arthur the following day who would set-up a unit-exchange. This I did and the exchange was actioned professionally by Arthur. I feel I must commend your two technicians - Arthur and John. They were absolutely proffessional, patient and polite and I could not wish to speak with any two persons better. I wish to thank Paxton and these two employees. It is absolutely assuring to use a Company who's Technical Department, when one has a problem is there and ready to help and immediately put right! I thank these two chaps and your Company. Dr. David K. Lynch. Toad Hall Farm, Kent.
Good	Tuesday the 10th November 2009 at 10:07 Andy was the 2nd access control representative we had to demo for a potential large customer on that day. He sold the system very well and the customer feed back has been very good. They have indicated that the Paxton system will be their first choice.
Good	Monday the 9th November 2009 at 16:38 Paxton - Still our prefered supplier. www.dssystems.co.uk
Good	Monday the 9th November 2009 at 11:08 Comprehensive assistance with the fault in question.
Good	Saturday the 7th November 2009 at 13:07 Andy was 30 mins early, very friendly and very helpful, he is an asset to your company.
Good	Friday the 6th November 2009 at 18:48 very helpful advice and a prompt response.
Good	Friday the 6th November 2009 at 16:09 It was a shame we had to wait nearly a hour for the computer to update them selves.
Good	Friday the 6th November 2009 at 14:43 Thankyou, for your very quick help to locate data sheets of the Net2 PC hardware requirements on your website. This has helped us to prepare a faster quote to our client today.
Good	Friday the 6th November 2009 at 10:14 Excellent service as usual - immediate answers to all my questions regarding integration. If only other suppliers were as knowedgeable and helpful.
Good	Friday the 6th November 2009 at 10:02 Wicked As always , by far the best support of all my suppliers
Good	Thursday the 5th November 2009 at 19:38 This Was My first ever dealing with a paxton product Or electronic access control , i had a client with a reader problem (im a locksmith and normally sub out my electronic work) , i Called and spoke to Gareth who advised me to several possible faults, He talked me through the replacement process and it allowed me to rectify the problem for my client and also allowed me to earn 100% of the labour as opposed to my sub contractor , i also found the website very easy to navigate and a wealth of knowledge , and i will be attending one of the FREE training sessions in the near future . Many Thanks indeed for such a great Customer Service its a Shame there are not more companies following your Lead Christopher Banister @ Lock around the Clock ltd
Good	Thursday the 5th November 2009 at 18:37 The day was very informative and conducted at the right pace so the participate could take on board all the information. The presenter, facilities and content were very good.
Good	Thursday the 5th November 2009 at 17:22 As always, we received helpful professional advice and guidance.
Good	Thursday the 5th November 2009 at 16:33 well structured and detailed product brief.
Good	Thursday the 5th November 2009 at 08:56 Excellent pre-sales support, good innovative product range, will be looking to build into our portfolio of products
Good	Thursday the 5th November 2009 at 07:39 the best customr service by far Sefton MBC.
Good	Wednesday the 4th November 2009 at 18:04 excelent handling of the problem and good communication throughly
Good	Wednesday the 4th November 2009 at 17:42 Excellent advice and brilliant support in the meeitng. We would have been totally lost without the input. Thank you.
Good	Wednesday the 4th November 2009 at 17:01 My enquiry was handled very efficiently. The advisor who took my call was very polite and was most helpful, answering my enquiry and advising me on the best course of action for our client.
Good	Wednesday the 4th November 2009 at 16:21 Ray has been excellent in helping us get off the ground with your product.
Good	Wednesday the 4th November 2009 at 15:08 The service we received was very good the phone was answered very quickly and the product knowledgde was first class Thankyou Matt Worton
Good	Wednesday the 4th November 2009 at 13:16 As usual, excellent support from Paxton. Having Derek Walker make himself available to meet at our convenience to discuss ongoing works and aspects of further Paxton support really is invaluable.
Good	Wednesday the 4th November 2009 at 13:12 very good and very interesting!
Good	Wednesday the 4th November 2009 at 12:08 Each time we deal with Paxton, our enquiry is dealt with in a very professional and friendly manner. Paxton are by far the best manufacturer we have dealt with, you seem to have got it right so we are very proud to be a registered installer. Many thanks for your ongoing excellent service and would like to add that its a pleasure to deal with your company. Pippa
Good	Wednesday the 4th November 2009 at 11:37 Was made to feel welcome. Tech training was found to be good and explanations forthcoming when questions asked. Good to be able to play with the "bits" and query/ask as necessary.
Good	Wednesday the 4th November 2009 at 05:34 Yet again you were brilliant. I can not praise you enough. I am new to your products and find that you are patient, very knowledgeable and prepared to help a newby like me. Thank you.
Good	Tuesday the 3rd November 2009 at 21:10 HELPFUL ADVICE
Good	Tuesday the 3rd November 2009 at 18:11 Excellent in depth presentation that helped with our product knowledge. Some of the technical specification was too a little too technical for what we need but nevertheless good information for us to have and to know the support is there. The presentation will enable us to upsell products rather than sell the basic packages.
Good	Tuesday the 3rd November 2009 at 17:48 The service and support that i have received over the years and that which i continue to receive can only be described as superb
Good	Tuesday the 3rd November 2009 at 17:00 Excellent as always
Good	Tuesday the 3rd November 2009 at 12:47 Very helpful as usual!
Good	Tuesday the 3rd November 2009 at 12:42 You guys were too much. I love you guys. I market and install paxton in Nigeria because I have a good customer support from you. Thank you and keep it up!
Good	Tuesday the 3rd November 2009 at 08:34 Excellent facility to have at the end of a telephone call - first class customer service which differentiates Paxton. My frustration with recent issue came due to PSU failure, the design of the new one resulted in having to purchase a new design unit complete with steel housing - since our system is integrated in to a fail safe alarm system and fire alarm system replacing the complete steel cabinet was not an option (would have resulted in more expense due to complexity of wiring of alarm systems) - we had to remove old design PSU from original steel cabinet and replace with new design PSU out of new steel cabinet - new style PSU is NOT compatible with old design steel case - results in NEW PSU placement within OLD steel case un-secure. In addition to the above getting a direct FOC replacement PSU would have resulted in more effort and time which was not cost effective - original supplier documents were not at hand and new supplier would not support exchange since they did not supply old unit.
Good	Monday the 2nd November 2009 at 19:49 I thought your Technical team were exceptional today. I was 4 hours from home on site and looking at making another trip tomorrow. I was taken through step by step and got the system up and running. A lot of time and money was saved hence why our company always uses Paxton Acceess equipment. Once again Thank You
Good	Monday the 2nd November 2009 at 18:44 Vielen Dank für die schnelle und sympathische Beratung. Wir werden gerne weiter mit Ihnen zusammenarbeiten. mfg lauritz lipp
Good	Monday the 2nd November 2009 at 16:57 Switched on as always and only to happy to help.
Good	Monday the 2nd November 2009 at 16:30 Good follow up
Good	Monday the 2nd November 2009 at 15:57 Thoroughly enjoyed the afternoon installers course. However, I felt that a full day on this course would have been even better (more time on the software side).
Good	Monday the 2nd November 2009 at 10:38 First time I have had to contact Paxton Access - Excellent response and very helpful
Good	Monday the 2nd November 2009 at 07:41 The best tech suppport in the industry!
Good	Saturday the 31st October 2009 at 18:30 was most impressed with your call centre and after sales service.
Good	Saturday the 31st October 2009 at 10:45 Many Thanks to Tom Cowling for coming down to Chaucer to help with the planned expansion of the Net2 system and for other help with the existing system. We look forward to working more closely with Paxton in the future at Chaucer and with installations at other sites. Tom obviously knows the products inside out and had an excellent knowledge of the new products which R&D are working on. A very worthwhile meeting.
Good	Saturday the 31st October 2009 at 02:07 Didn't get it quite right first time, as 2 files still needed to be removed before re-installing, but got it sorted in the end. Many Thanks
Good	Friday the 30th October 2009 at 16:56 EXCELLENT CUSTOMER RELATIONS VERRY IMPRESSIVE THANKS
Good	Friday the 30th October 2009 at 16:49 A well paced day with good and comprehensive content. We came away feeling that we now properly know and understand the range and how the Paxton portfolio fits together. The day was well worth the investment in terms of time out of the office. Also, visiting the Paxton HQ confirmed what is seen in their products and literature, i.e. that their attention to detail and the commitment to the installer and their clients is 100%. Thanks. p.s. the hospitality is pretty good as well.
Good	Friday the 30th October 2009 at 09:56 Excellent meeting. I gained an improved understanding of the Paxton operations and they provided appropriate and workable solutions to the issues I had raised.
Good	Friday the 30th October 2009 at 01:03 Great service and kindness was great thanks very much for the help! Andrew waller you make a really good help towards me with the issues i had! Thanks very much
Good	Thursday the 29th October 2009 at 16:37 Probably the most useful seminar I have ever attended. I was impressed by the professionalism of the presenters who covered the Paxton product range fully, seamlessly and answered all technical queries on the spot. The afternoon hands on session with Paxton products reinforced the mornings technical presentation and expanded on that knowledge as only experience with real products can. Hugely impressed, thanks Paxton
Good	Thursday the 29th October 2009 at 15:53 Great!
Good	Thursday the 29th October 2009 at 09:13 as always very efficeint and friendly. It is a shame that more companies are not like you I would consider your service to be the one that others aspire too.
Good	Wednesday the 28th October 2009 at 21:00 Great help on the new prodouce
Good	Wednesday the 28th October 2009 at 19:59 Good to see a technical support team who actually answer the phone. Nice to know we can phone for support on large or small problems. Well done, again!
Good	Wednesday the 28th October 2009 at 16:55 My request was dealt with promptly and with no hesitation
Good	Wednesday the 28th October 2009 at 16:51 Call answered promptly by knowledgable and friendly staff, not transferred or put on hold, query dealt with quickly and efficiently. Excellent Customer Service.
Poor	Wednesday the 28th October 2009 at 14:03 Transferred to too many people who did not know enough product info. Outcome of call was unsuccessful so we have now gone to another supplier.
Good	Wednesday the 28th October 2009 at 13:07 Quickly provided quote and confirmed what's needed in line with options/specifics of job. Many thanks
Good	Wednesday the 28th October 2009 at 11:06 Helpful and informative
Good	Tuesday the 27th October 2009 at 19:56 Telephone request for Net2 software was answered swiftly and the tech support guy was very polite and promised to despatch the same day. Excellent service as always.
Good	Tuesday the 27th October 2009 at 18:21 A very informative day. Excellent Tutors and good demo facilities. 99% ok the 1% is that the afternoon session tended to go over what we had been told in the morning- --- but hey! what products, training and support second to none!!!!!! Thanks for lunch and Teas and Coffee. Ian
Good	Tuesday the 27th October 2009 at 16:07 As usual a very good back up service
Good	Tuesday the 27th October 2009 at 14:18 you gave me the info and i needed to quote our customer which is always refreshing - thanks for your help.
Good	Tuesday the 27th October 2009 at 10:11 you guys are like DHL- you always deliver
Good	Tuesday the 27th October 2009 at 09:24 Answered very quickly and didn't have to be put through to a different department. Representative seemed very knowledgeable and answered the query with no difficulty. Sent additional information to us and offered to help on the day of install if required. Thank you.
Good	Monday the 26th October 2009 at 09:46 Excellent Service, Instant and profesional answer to my query regarding migrating Net2 access control to a different PC. Thank You.
Good	Monday the 26th October 2009 at 09:11 yet again our customer wes pleased with the demo.
Good	Sunday the 25th October 2009 at 23:03 The technical support team have helped me with a network problem which has been resident with Net2 for nearly 18months. The integration of V4.16 has also helped with these problems and the team where excellent with their advice and support.
Good	Saturday the 24th October 2009 at 17:16 fantastic feed back from tec support keep up the good work
Good	Friday the 23rd October 2009 at 16:00 Andy was very helpfull and very knowledgable, which is a great help.
Good	Friday the 23rd October 2009 at 13:47 Derek met with my client and explained what the system can do for him now and in the future. The client was happy with what was discussed and keen to go forward
Good	Friday the 23rd October 2009 at 10:35 gr8 company, gr8 product, gr8 people.... errr no response on your skype contact posted on your website email response took just over 2 hours for a reply.
Good	Friday the 23rd October 2009 at 08:56 Very impressed about the new set up of the company and the product roadmap strategy for the future .
Good	Friday the 23rd October 2009 at 08:17 Excellent facilities and training. We were well looked after and learnt what we needed to. Well done Paxton Access!!
Good	Thursday the 22nd October 2009 at 21:13 Thank You The firmware update did the job. Keep up the GOOD WORK. :-) Dev
Good	Thursday the 22nd October 2009 at 18:19 I felt that the training was ideally pitched for those that had not used NET2 before. The content was very good and the hands on experience was excellent.
Good	Thursday the 22nd October 2009 at 17:06 Tim Rose has been a great help to ACNS in the access control business. His knowledge of Paxton Access products and access control in general has been a great help. When it comes to access control Tim is our first call.
Good	Thursday the 22nd October 2009 at 15:45 Very plite, friendly and helpful - not only for the current situation, but for the future too.
Good	Thursday the 22nd October 2009 at 10:50 A lovely helpful gentleman!
Good	Thursday the 22nd October 2009 at 10:26 We are not a registered installer of Paxton Access Systems but do come across a need to link our EPOS till systems with the NET2 product. Using the ISO cards means our customers only need to carry 1 card for door access and EPOS discount schemes. After receiving a new batch of 500 cards (1500 in total so far) the printed coding on the carry wallets was missing. This panicked us slightly. I contacted the technical helpline on the information card supplied with the new packs. The chap on the end of the phone was brilliant, pleasant and re-assuring. He allayed my fears and i can now process my customers order with haste. Thank you. Also, if your sales team could send me some more information on the NET2 system, I maybe able to sell some of your products to our customers. We use a registered installer of Lancashire Lock & Safe in Rochdale, to supply and install our door access requirements. I do not want it bypass LL&S, but just have more technical in-sight into what your systems can offer. Thanks again
Good	Thursday the 22nd October 2009 at 10:26 Spot on thanks
Good	Thursday the 22nd October 2009 at 10:02 Always very helpul
Good	Wednesday the 21st October 2009 at 18:18 I needed to call today as I was about to install 2 kp75 keypads in place of 2 existing keypads. The only reason for calling was that there was no installation notes in either box . but aftre speaking with you , all the installation was sucessfull , and I must say I was very pleased with the equipment.
Good	Wednesday the 21st October 2009 at 14:51 Helpful as always!!
Good	Wednesday the 21st October 2009 at 14:29 Thanks for the help.
Good	Wednesday the 21st October 2009 at 14:18 Thanks as always!
Good	Wednesday the 21st October 2009 at 12:45 Excellent support on site. Thank you for your assistance to resolve this matter.
Good	Wednesday the 21st October 2009 at 12:42 Friendly and helpful :0) Was pleasently surprised, as I was after support on software that had no support contract.
Good	Wednesday the 21st October 2009 at 11:05 Once again, Nick attended site and was very professional with ourselves and more importantly, our clients.
Good	Wednesday the 21st October 2009 at 09:50 very helpfull,your tech helpline guys(and girls!) are a pleasure to talk with
Good	Tuesday the 20th October 2009 at 19:36 1ST CLASS HELP THANK YOU
Good	Tuesday the 20th October 2009 at 12:14 thanks for easyprox nano mailshot - we will definately try to use on our next install - looks really good regards mike lockett at the gate shop
Good	Tuesday the 20th October 2009 at 08:15 Usually a very good response to queries or requests. No exception this time either. A good service.
Good	Monday the 19th October 2009 at 22:52 This was time well spent. We all learned much concerning putting together Paxton systems. We are looking forward to a great future together.
Good	Monday the 19th October 2009 at 19:27 Very helpful as always
Good	Monday the 19th October 2009 at 16:21 I spoke with Andy he was very helpful, thank you
Good	Monday the 19th October 2009 at 15:06 speedy answer to software related question,
Good	Sunday the 18th October 2009 at 12:51 A very good meeting with Andy. His knowledge and experience will be of great assistance with this site.
Good	Friday the 16th October 2009 at 22:27 The sales person had an excellent knowledge of his products. I explained I had never worked with access control before. Taking this on board he started with the basics and built up to advanced systems giving practical examples of each along the way. I was very pleased with the demonstration and look forward to working with Paxton systems.
Good	Friday the 16th October 2009 at 17:26 Always a very proffesional service with paxton
Good	Friday the 16th October 2009 at 15:59 Excellent help from John and Andy at your Technical Support desk. I had to phone them several times for some advice and they were incredibly helpful.
Good	Friday the 16th October 2009 at 15:02 very good technical advice
Good	Friday the 16th October 2009 at 11:01 Professionelle und sehr hilfsbereite Unterstützung durch Herrn Rehorn von Paxton !
Good	Friday the 16th October 2009 at 09:57 My queries were dealt with promptly, excellent service
Good	Friday the 16th October 2009 at 09:22 As aways, Paxton's Tech Support gave clear and concise instructions, with a friendly approach. Thank you (This doesn't happen with a lot of manufacturers)
Good	Thursday the 15th October 2009 at 15:38 Great help over the phone! my questions were answered fast and in a way that I could understand the ‘technical bits’. Fantastic.
Good	Thursday the 15th October 2009 at 13:45 Wie immer, ein sehr netter und informativer Besuch von Herrn Stevens
Good	Thursday the 15th October 2009 at 09:49 Very informative meeting.
Good	Wednesday the 14th October 2009 at 14:43 as always very very slick, prompt service from the person answering the phone! thanks dave
Good	Wednesday the 14th October 2009 at 08:05 I had a meeting with Derek Walker, regarding the NET 2 access control system, Derek knowledge and help was much appreciated, thus allowing us to move on with this new install.
Good	Tuesday the 13rd October 2009 at 17:01 Our visit was extremely helpful, sensible, and gave me a good deal information in addressing future projects.
Good	Tuesday the 13rd October 2009 at 15:19 all good so far.
Good	Tuesday the 13rd October 2009 at 09:43 Very impressed with Derek Walker and Paxton.
Good	Monday the 12nd October 2009 at 16:00 Excellent support for the product
Good	Monday the 12nd October 2009 at 15:14 Spot on - as ever! One day all suppliers will be made this way!!!!!!
Good	Monday the 12nd October 2009 at 13:12 top quality service again!
Good	Monday the 12nd October 2009 at 12:02 Excellent service and saturday brill
Good	Sunday the 11st October 2009 at 08:01 very helpful
Good	Saturday the 10th October 2009 at 11:10 my enquiry was handled very quickly
Good	Friday the 9th October 2009 at 18:29 Hi, Paxton good advise as normal, problem solved very quickley customer happy thats how i like it. Regards Jan
Good	Friday the 9th October 2009 at 16:36 Very helpful and gave me the information I needed.
Good	Friday the 9th October 2009 at 16:00 Excellent knowledge of the peoducts and quick to understand the complexity of the customer site. All in all a very good site visit.
Good	Friday the 9th October 2009 at 13:48 Tim Rose is an outstanding
Good	Friday the 9th October 2009 at 13:21 Great service from Nick and Tim!
Good	Friday the 9th October 2009 at 12:38 I had a call back very quickly and found out what i needed to know
Good	Friday the 9th October 2009 at 10:09 Very helpful as usual
Good	Friday the 9th October 2009 at 07:19 Sehr Flexibel in der beratung
Good	Thursday the 8th October 2009 at 21:59 Andrew provided us with an informative update on the latest products - Thanks
Good	Thursday the 8th October 2009 at 19:51 as Always an excellent service from Paxton, thanks to Ramon for his time and patience .
Good	Thursday the 8th October 2009 at 17:58 very helpfull and emailed over everything i required very quickly. A1
Good	Thursday the 8th October 2009 at 17:52 Many thanks to Steve for the past two days training. What can I say...fantastic. I've come from just knowing the basics, through to having a very good grasp of everything from compact single door systems right up to the NET2 kit and software. You guys certainly know your stuff! My thanks to Steve for putting up with (and being able to answer) my 1001 questions, and to the Paxton Access ladies I met in reception for their great sense of humour and for making me a super strength coffee after an extremely early start to my journey that morning! :>)
Good	Thursday the 8th October 2009 at 15:58 Fast, efficient and comprehensive as always
Good	Thursday the 8th October 2009 at 09:50 Had problems upgrading Net2 software from v3 to v4. Was able to send database to you, and you then repaired and returned it to me the same day. Was mainly dealing with Jonathan, but everyone was very helpful. Thanks.
Good	Wednesday the 7th October 2009 at 21:54 i had a very informative and worthwill meeting with kevin dunne this week and showed how an excellent product operates
Good	Wednesday the 7th October 2009 at 19:27 It was pleasant, two ways and open minded conversation about products.
Good	Wednesday the 7th October 2009 at 19:12 Informative and very helpful.
Good	Wednesday the 7th October 2009 at 17:49 Superb Course. Good mix of theory, product 'recognition and handling' and hands-on work as well.
Good	Wednesday the 7th October 2009 at 16:00 Nick attended site at very short notice,carried out a test and explained about the product to do the job. He then provided a cost the same day. Service at this level cannot be beaten. Thaks to all. Denis
Good	Wednesday the 7th October 2009 at 15:41 engineer was well knowledgable about products despite the poor description I provided.
Good	Wednesday the 7th October 2009 at 08:35 Once again Derek came up with the goods, a solution to our requirements. We shall be placing an order with ADI Gardiner for the equipment. Charlie Mooney Triton Security Services Motherwell College
Good	Wednesday the 7th October 2009 at 07:30 It was good to meet Nick and he gave me a lot more information on new products that you dont get out of the updates, Thank You..
Good	Tuesday the 6th October 2009 at 16:17 Called with a relatively simple technical question concerning ACU power supplies. Got the answer straight away from the person who picked up the phone. No transferring to Technical, no call queuing etc. As usual, a high level of support from Paxton. Thanks. Geoff Hilton
Good	Tuesday the 6th October 2009 at 12:42 Thx
Good	Monday the 5th October 2009 at 21:54 Great products! Easy to install and configure. Fantastic GUI.
Good	Monday the 5th October 2009 at 13:16 Tim was a great assett to the presentation. His knowledge of the Paxton system and ability to demonstrate its operation was invaluable. The customer was very impressed with the system capabilities and the ease of use. The video integration with the ONSSI system was straight forward and met the customer's requirements. Thank you for a job well done!
Good	Monday the 5th October 2009 at 13:05 Great hands on training. Tim Rose knows his products and is a wealth of knowledge. ACNS is looking forward to doing business with Paxton Access.
Good	Monday the 5th October 2009 at 12:40 Very informative.
Good	Monday the 5th October 2009 at 12:38 The person I spoke to (female, can't recall her name) was excellent and answered very competently all the questions I had. Very impressed.
Good	Monday the 5th October 2009 at 10:10 Very helpful & pleasant young lady handled my enquiry, giving me the answer and details I requested.
Good	Monday the 5th October 2009 at 09:25 As always - Great help.
Good	Friday the 2nd October 2009 at 08:23 Excellent as always
Good	Friday the 2nd October 2009 at 08:10 kompetente Hilfestellung
Good	Thursday the 1st October 2009 at 23:35 Excellent tech support as always, cheers guys.
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