Customer comments
Customers who call us are asked to comment on their experience. We generally receive several opinions per day. They are automatically published here without any edits or deletions. We have so far received a total of 10,919. Below are the most recent:
All comments are being displayed. To view the latest 25 comments click here.
| good |  | 10,705 | average |  | 110 | poor |  | 104 |
good | Wednesday the 19th June 2013 at 23:29 Kevin was very helpful to us as usual. Thank you Kevin |
good | Wednesday the 19th June 2013 at 22:20 Best customer service ever. Extremely help. A1 team |
good | Wednesday the 19th June 2013 at 21:34 Good intro to the product and how to get it up and running. |
good | Wednesday the 19th June 2013 at 20:37 Answered the phone promptly, dealt with the enquiry in a professional manor with clear instructions. A refreshing relief from the norm of being told how important your call is whilst in a seemingly endless queue! Well Done. |
good | Wednesday the 19th June 2013 at 17:31 Very helpful and knowledgeable, information given was clear and to the point |
average | Wednesday the 19th June 2013 at 17:00 Whilst the engineer was friendly enough the answer "it's outside our area" (an enquiry about setting up WAN access direct from a laptop to a Net2 unit using port forwarding) thereby leaving me to work it out myself wasn't really helpful. At the end of the day we bought a Paxton product that has cost me many hours to try to get working as we want and so far I haven't achieved that. I can't believe we are asking for something unique. |
good | Wednesday the 19th June 2013 at 16:12 Excellent advice and guidance as usual .............. Thanks Gareth |
good | Wednesday the 19th June 2013 at 15:23 Quick response to my enquiry just what I needed. Thanks |
good | Wednesday the 19th June 2013 at 13:26 Excellent customer service all questions answered. |
good | Wednesday the 19th June 2013 at 12:54 Helpful and knowledgeable. |
good | Wednesday the 19th June 2013 at 11:40 Matthew dealt with my query quickly and efficiently and gave me the appropriate advice |
good | Wednesday the 19th June 2013 at 10:26 Would like to Thank Andrew Waller and Paxton for a most informative and useful morning of hands on training.This will help us to promote the new products to our new customer. Hopefully making us all a little happier Many thanks Jeff |
good | Wednesday the 19th June 2013 at 10:15 Top end training from Andy made the morning session fly buy. Hands on training with the right amount of theory. Would recommend this training for anyone thinking of purchasing paxton access systems as it gives you good a grounding. Thank you. |
good | Wednesday the 19th June 2013 at 09:38 Paxton has always IMHO the best train tech support, they know the system inside and out, and maybe sometimes you don't want to hear the advice, its always been right so far, keep it up marc http://4site.co.uk |
good | Wednesday the 19th June 2013 at 09:33 Emailed technical support on Tuesday, got a phone call in the morning the following day asking for more details on the problem. Within 2 minutes of the phone call, the query was dealt with. Great customer service. |
good | Wednesday the 19th June 2013 at 08:54 i changed over battery pack and that was the problem, thankyou for your help |
good | Tuesday the 18th June 2013 at 19:46 Excellent customer service and superb technical back up a few other companies could learn a lot from yourselves Darren Fuselek |
good | Tuesday the 18th June 2013 at 16:59 Excellent Guys ! |
good | Tuesday the 18th June 2013 at 16:15 30 secs and got the information i required. Excellent customer service |
good | Tuesday the 18th June 2013 at 16:01 Past on call when running out of time. |
good | Tuesday the 18th June 2013 at 14:33 Excellent course content for anyone new to Paxton Access, delivered professionally and in a manner i have come to expect from an industry leader. |
good | Tuesday the 18th June 2013 at 14:00 Excellent efficient service. Thank you |
good | Tuesday the 18th June 2013 at 13:30 Our engineer found the course interesting and informative. Many thanks. |
good | Tuesday the 18th June 2013 at 12:06 Very clear and instructive demonstration, all questions answered, great combination of theory and practical. |
good | Tuesday the 18th June 2013 at 08:52 Accurate information and very helpful |
good | Tuesday the 18th June 2013 at 08:40 Very friendly and helpful as always |
good | Tuesday the 18th June 2013 at 08:02 Very informative and helpful. |
good | Monday the 17th June 2013 at 19:58 The service we received was very very good to the fact we received a phone call for Matthew Thompson @ 18 36 which was a great help enabling us to start the job early the next day |
good | Monday the 17th June 2013 at 15:29 Very efficient and professional. Many thanks |
good | Monday the 17th June 2013 at 14:31 As always Devon was helpful and informative on answering questions and offering solutions using Paxton Access products. |
good | Monday the 17th June 2013 at 13:50 Very Helpful, thanks for your help |
good | Monday the 17th June 2013 at 09:52 As always 1st class technical support! |
good | Monday the 17th June 2013 at 08:05 Consistency without resting on their laurels; Paxton continue to push the boundaries of excellence with regard to both installer and client support. All that is good about 'British' industry!! |
good | Saturday the 15th June 2013 at 11:03 Another great day everything so well explained and easy to understand and undertake plus the use of all the software and the in depth way and the help at hand is second to none |
good | Friday the 14th June 2013 at 22:27 Nice meeting ! Informative Thank you ! |
good | Friday the 14th June 2013 at 15:29 Goede presentatie, aangepast en rekening houdend met het publiek. Ook een leuke interactie met Stefaan, die zich zeer behulpzaam opstelt. Waardevolle meeting/training voor ons als salespersoon van een distributeur. |
good | Friday the 14th June 2013 at 15:03 Excellent Support - Thanks |
good | Friday the 14th June 2013 at 13:45 Very informative, always willing to do that bit more to assist their installers. |
good | Friday the 14th June 2013 at 13:01 I have always found the tech support of a very high standard. Late opening, no waiting and resolved problems. |
good | Friday the 14th June 2013 at 11:27 Goede uitleg over de Pro versie, het theorie en praktijkgedeelte is goed afgewisseld. De lunch was ook erg goed geregeld, lekkere sandwiches |
good | Friday the 14th June 2013 at 09:08 Zeer goede opleiding ze is heel praktisch en de reeds gestuurde vragen worden ook goed behandeld |
good | Friday the 14th June 2013 at 07:32 The customer service is the best I have ever come across 110%. Very Helpful, patient and efficient. I have called up on a number of occasions and I am always shocked how Paxton customer service stands out from all of the others!! |
good | Thursday the 13th June 2013 at 19:10 Very informative meeting. I got on well with kevin. |
good | Thursday the 13th June 2013 at 18:51 excellent quick service |
good | Thursday the 13th June 2013 at 17:58 The whole day was very much worth while, the whole layout and thought behind it the content and epuipment provided and worked on during the day made a difference and helped hugely |
good | Thursday the 13th June 2013 at 17:55 Very helpful and understanding as always. |
good | Thursday the 13th June 2013 at 17:33 Excellent advice and help |
good | Thursday the 13th June 2013 at 17:28 steve was very good in sending me back by return the access price l |
good | Thursday the 13th June 2013 at 17:21 Very helpful, much more friendly an patient than other tec supports. |
good | Thursday the 13th June 2013 at 14:43 Excellent support as always with Kevin Jones. |
good | Thursday the 13th June 2013 at 14:12 Excellent prompt service |
good | Thursday the 13th June 2013 at 09:08 Sehr gute Schulung, sehr guter Referent, sehr gute Produkte. |
good | Thursday the 13th June 2013 at 08:23 Consistency, efficiency and professionalism - Nick Swift is always most helpful. Once again - great service. Thank-you. |
good | Wednesday the 12th June 2013 at 21:19 Excellent assistance and identified our needs immediate, very helpful, I shall now start using your system where possible, Many Thanks |
good | Wednesday the 12th June 2013 at 18:14 Heel goed verzorgde training met hele mooie producten. Ik ben onder de indruk nu alleen nog in de praktijk gaan toepassen. Bedankt voor de training. Groetjes Frank |
good | Wednesday the 12th June 2013 at 18:08 It was our first Net2 installation, and we needed a little help when setting up the network connection and software. Our call to the technical line was answered immediately, and the support engineer was extremely helpful, knowledgeable and experienced. Nothing was too much trouble when asking for guidance. Thank you for your much appreciated assistance. |
good | Wednesday the 12th June 2013 at 17:03 Engineers found the course very interesting |
good | Wednesday the 12th June 2013 at 16:50 Always Great customer support from you guys! |
good | Wednesday the 12th June 2013 at 14:07 Always very helpful and friendly problems always solved. |
good | Wednesday the 12th June 2013 at 14:05 I had what I considered stupid questions. I was not made to feel like they were stupid questions. |
good | Wednesday the 12th June 2013 at 10:31 Prompt, friendly, knowledgeable. |
good | Wednesday the 12th June 2013 at 10:25 Perfect. Thanks very much for the help. |
good | Wednesday the 12th June 2013 at 09:16 Araldo was very helpful and managed to resolve the issue to a point. It would, however, be useful I believe to be on the latest version of the Net2 software. Unfortunately it would appear there is a problem with our database that means it cannot be updated. |
good | Wednesday the 12th June 2013 at 03:52 I would actually rate your presentation as "outstanding". I really can't offer much in the way of a critique because you had everything spot on....easy to understand presentation...great equipment setup...and well-prepared exercises. What I came away with was a strong conviction that I am missing opportunities by not offering this product to my customers and markets. By the way, could I get a copy of your presentation? You covered alot of information that I missed in my chickenscratch notes. Thanks again and great job, gblock@currentsystems.net |
good | Tuesday the 11th June 2013 at 21:39 very knowledgeable, knew what I wanted in seconds. |
good | Tuesday the 11th June 2013 at 20:05 Excellent ADI/Paxton/Ievo open day at ADI Belfast. Information well delivered by experienced and friendly staff. Looking forward to working with Kevin at Paxon in the very near future and getting some training organised. Many thanks, Paddy Dickson, Graham Fire and Security |
good | Tuesday the 11th June 2013 at 18:54 Many thanks to Derek for his support, the customer was very impressed with the Paxton system and demonstration, and I am sure they will want to roll out the system over the entire site as soon as funds become available. |
good | Tuesday the 11th June 2013 at 18:38 As always, understood perfectly what I was trying to achieve and knew the answer first time. |
good | Tuesday the 11th June 2013 at 18:18 Great to be able to call up to 7pm and talk to someone for advice. As ever the person I spoke to was polite, patient, knowledgable and very helpful. |
good | Tuesday the 11th June 2013 at 17:14 verry verry helpfull |
good | Tuesday the 11th June 2013 at 14:39 Thanks for the help.. |
good | Tuesday the 11th June 2013 at 13:07 The service response has been absolutely excellent thus far. |
good | Tuesday the 11th June 2013 at 12:58 Impressed with the new Net2 Entry and it will be even more flexible when SIP is added. Kevin Dunne is enthusiastic and knowledgeable. The ievo Biometric integration allows great possibilities for time and attendance monitoring ensuring relevant personnel are clocking in/out. |
good | Tuesday the 11th June 2013 at 12:49 Zeer professioneel, duidelijk, mooie productlijn en goede oplossingen. |
good | Tuesday the 11th June 2013 at 12:08 As good as ever thanks |
good | Tuesday the 11th June 2013 at 11:28 Excellent as always. Thank you |
good | Tuesday the 11th June 2013 at 10:50 We recently inherited a TDSi system, wow what a nightmare to work on and their support compared to Paxton is basically an answerphone 90% of the time of which they rarely come back to you on, particularly if your issue is troubling them i.e. fairly technical! They were also dry and unhelpful, well at least that was true of (from what I gathered) 1 or their 2 (just 2!) support staff!! Thank you Paxton, call instantly answered (always), super knowledgeable staff and even in the past with complicated SQL version issues you have always come through... |
good | Tuesday the 11th June 2013 at 06:47 Nick is a great representative for Paxton |
good | Tuesday the 11th June 2013 at 06:19 As always, nothing but helpful. Ken |
good | Monday the 10th June 2013 at 21:56 Greg Chapman helped me out with some research before purchase. His answers helped me feel comfortable to move forward. He went the extra mile to make sure I had the info I needed. Jim Haley Fotokem |
good | Monday the 10th June 2013 at 21:47 Rubin was very helpful thank you Jim Haley Fotokem |
good | Monday the 10th June 2013 at 21:05 As usual, your technicians were very helpful, knowledgeable and enabled me to resolve my problem. Thank you once again. |
good | Monday the 10th June 2013 at 18:34 As allways phone answered quickly Staff allways helpfull and the knowledge of there Products is second to none . Keep up the grt work Great product |
good | Monday the 10th June 2013 at 14:59 Your website is dire.... You cannot find anything quickly or sometimes even slowly, luckily phone support is good!! |
good | Monday the 10th June 2013 at 14:32 The technical assistance I got was great. We fixed the issue over the phone and he did the proper follow-up to make sure I was taken care of. |
good | Monday the 10th June 2013 at 12:02 always fast and useful responce as usual :) |
average | Monday the 10th June 2013 at 11:52 The answer to my question was extremely helpful, however I was asked to provide all my details before even asking my question, which was very intrusive, and not necessary. |
good | Monday the 10th June 2013 at 10:49 Very helpful member of staff (didnt get name, sorry). Talked me through what to do, easily understood her. |
good | Monday the 10th June 2013 at 10:24 As usual your help was spot on. Thank you system up and running in minutes |
good | Monday the 10th June 2013 at 09:43 1st class as usual |
good | Monday the 10th June 2013 at 09:24 Very professional, great service. |
average | Friday the 7th June 2013 at 20:18 Emailed a quote request at 12:38pm and then a follow up at 1:38pm. Then I called at 3pm to get verbal pricing. The person told me that there are issues with emails. You may want to look into that. |
good | Friday the 7th June 2013 at 15:27 Good advice, quick helpful and received emails before ending the call |
good | Friday the 7th June 2013 at 13:49 Extremely helpful thank you |
good | Friday the 7th June 2013 at 13:34 As usual your technical helpline was efficient and knowledgeable. |
good | Friday the 7th June 2013 at 11:51 the service was excellent and the helpdesk operator was first class! |
good | Friday the 7th June 2013 at 11:39 Very fast pick up. Friendly manner. Quick and accurate information to solve my problem. Thanks Philip |
good | Friday the 7th June 2013 at 11:12 I have not met with such an excellent support for ages. |
good | Friday the 7th June 2013 at 11:01 Very Helpful :) |
good | Friday the 7th June 2013 at 10:40 excellent customer service |
good | Friday the 7th June 2013 at 10:13 Judith was extremely helpful! 5* technical! |
good | Friday the 7th June 2013 at 08:18 Excellent seminar, it gave me a good understanding of the Paxton range. |
good | Thursday the 6th June 2013 at 22:03 very professional...fast and friendly....would without doubt recommend..... |
good | Thursday the 6th June 2013 at 19:51 Scott gave a great presentation and represented the product very well. We are looking forward to a great relationship with Paxton. Thanks, MIKE |
good | Thursday the 6th June 2013 at 17:03 Very and Quick |
good | Thursday the 6th June 2013 at 16:58 1000% good as allwasy thank you for your help |
good | Thursday the 6th June 2013 at 16:35 As always very helpful support person who made moving the door control from my old computer to a new computer very easy - Thank you - Michael Westrup - Fastolff Business Centres in Great Yarmouth |
good | Thursday the 6th June 2013 at 16:07 Great class: nice and short and to the point!! |
good | Thursday the 6th June 2013 at 14:44 As always fabulous service! |
good | Thursday the 6th June 2013 at 14:14 Very helpful and courteous agent. Problem identified and resolved quickly. |
good | Thursday the 6th June 2013 at 12:27 Really good course. Trainers excellent. |
good | Thursday the 6th June 2013 at 08:41 Just a quick note to say many thanks to Paxton Training Team Nick, Steven, Michelle and Ian for preparing and organising the training course on the 5th June. The venue and course content was very good - this covers the main Paxton products range and design approach to various scenarios. Regards Kami Toomassi |
good | Thursday the 6th June 2013 at 07:12 Zoals besproken is paxton een fantastische organisatie(tot in de puntjes verzorgt) wel hebben we gisteren ons ongenoegen geuit mbt de levertijden/ voorraden van jullie distributeurs. (Jeroen v Loon) |
good | Wednesday the 5th June 2013 at 18:19 Very knowledgeable and helpful as always |
good | Wednesday the 5th June 2013 at 18:03 Thanks again for your help and support :) |
good | Wednesday the 5th June 2013 at 17:03 Great seminar, well worth it |
good | Wednesday the 5th June 2013 at 16:15 Fixed problem quickly and knowledgeable on product. |
good | Wednesday the 5th June 2013 at 14:37 very helpful and polite. |
good | Wednesday the 5th June 2013 at 14:04 Very good got to where i was going. However, one point on the net2 system. there should a way of putting the a FOB number to check usage and last location at present we have to put in a name of the last user. UNDERNEATH We may publish your comments anonymously. If you do NOT want this to happen, check the box. should that be tick the point. |
good | Wednesday the 5th June 2013 at 13:30 Great service, extremely helpful, just what you need. Would highly recommend |
good | Wednesday the 5th June 2013 at 13:23 Great support, Very helpful |
good | Wednesday the 5th June 2013 at 13:15 Derek did a good job of presenting Paxtons products and services. He came across very well, was polite, approachable and above everything else seemed very genuine and customer focused. He will be welcomed back to visit my company again |
good | Wednesday the 5th June 2013 at 13:05 excellent course very imprested with products and presented very well |
good | Wednesday the 5th June 2013 at 12:06 Excellent, very professional and responsive to my call and enquiry. |
good | Wednesday the 5th June 2013 at 11:38 very helpful always a pleasure to speak someone that knows what they are talking about |
good | Wednesday the 5th June 2013 at 10:59 Very helpful and friendly. Clear concise instructions on dealing with an issue that I had encountered. |
poor | Wednesday the 5th June 2013 at 10:55 Teveeel storingen en defecten gehad op ons project |
good | Wednesday the 5th June 2013 at 09:59 Nick was very helpful & was able to settle long running issues with the system & the onsite IT guys |
good | Wednesday the 5th June 2013 at 09:58 Lady i spoke to understood my questions completely and provided the answers i needed to provide my customer a solution for their project |
good | Wednesday the 5th June 2013 at 07:17 I have always found the technical advice very helpful, however at the moment it would appear the product is letting you down. In the last 6 months I have fitted coded easyprox handlesets to around 5 sites. 2 of these have gone faulty within this timescale, 1 after only 3 days. Even though the items are replaced, this has an effect on our profit margin as we cannot charge the customer for the replacement and the geographical locations have meant that we are only just breaking even. |
good | Tuesday the 4th June 2013 at 22:09 Great experience great information good people |
good | Tuesday the 4th June 2013 at 21:21 Thanks again for your help with a 10 year ageing product that still functions well on a daily basis! |
good | Tuesday the 4th June 2013 at 19:37 Very informative |
good | Tuesday the 4th June 2013 at 18:11 excellent learning day relaxed no pressure giving good knowlege base on products and applications |
good | Tuesday the 4th June 2013 at 17:37 Great to meet up with Nick at last. Great guy with good conversation. |
good | Tuesday the 4th June 2013 at 17:37 My call was answered promptly |
good | Tuesday the 4th June 2013 at 14:38 I've rated Paxton Customer Service as 'GOOD'. Though 'EXCELLENT' would be more appropriate. Every person I've spoken to is knowledgeable and helpful. Their clever system recognizes me from my telephone number and notes about previous calls are on screen before I've even introduced myself. It's not a costly 0845 or 0870 number as many companies opt for and you're straight through to the office, not a receptionist. I think it would be difficult to find anywhere better. |
good | Tuesday the 4th June 2013 at 13:31 Very informative class. Product is very easy to work, easy to program and very simple to operate. |
good | Tuesday the 4th June 2013 at 12:37 There should be other tick boxes with "Very Good & Excellent" as my first contact with Matt in the Support Team was Excellent. Thank you for your help. Steve Cole, Site Manager, Oathall Community College |
good | Tuesday the 4th June 2013 at 12:10 Very Knowledgeable staff - Keen to assist – resolved quickly. |
good | Monday the 3rd June 2013 at 18:43 It was brilliant support and very helpful Tech support we ever come across. |
good | Monday the 3rd June 2013 at 18:20 Excellent & Informative presentation. Your products are exactly what I've been looking for and I hope to put them to use very quickly. |
good | Monday the 3rd June 2013 at 18:10 Thanks for your help - spot on advice. Saved us a lot of time producing reports... |
good | Monday the 3rd June 2013 at 17:42 always very good, get straight through, no messing about, great service. |
good | Monday the 3rd June 2013 at 16:56 Call answered quickly, straight through to somebody who knew what they were talking about. My question was answered quickly and I was even sent a PDF which will help next time. |
good | Monday the 3rd June 2013 at 16:55 as always polite and friendly and very informative |
good | Monday the 3rd June 2013 at 16:13 Great class and very impressive product |
good | Monday the 3rd June 2013 at 16:08 Matthew was great help bringing us upto date with the software for the system. |
good | Monday the 3rd June 2013 at 13:35 one phone call and the problem identified didn`t even have to contact my customer as technical did it for me, excellent service. |
good | Monday the 3rd June 2013 at 13:23 Asked you could source a spare wallet only for proximity card pack You promissed to call back and did Told me not a stock part but had some available and would send out soon Very pleased with the response |
good | Monday the 3rd June 2013 at 13:21 As always, excellent support. Call answered within seconds and both questions answered. |
good | Monday the 3rd June 2013 at 13:01 Quick and efficient answer to questions. |
good | Monday the 3rd June 2013 at 13:00 As previous good delivery of course. However 08.30 start would have been beneficial |
good | Monday the 3rd June 2013 at 12:59 Our Guys were very happy with the delivery of the course. Only criticism, 08.30 start would have been better for the branch enabling us to book engineers into installations after lunch . With no timescale, it meant our engineers were unable to commit to our customers. |
good | Monday the 3rd June 2013 at 12:38 Very helpful many thanks |
good | Monday the 3rd June 2013 at 12:34 excellent service |
good | Monday the 3rd June 2013 at 12:28 Always very helpful. Keep it up. |
good | Monday the 3rd June 2013 at 12:16 Thanks Nick, you and Paxton are a great hosts. All Teletec customer vere very Greatful! Thank You ALL!! |
good | Monday the 3rd June 2013 at 11:50 Very helpful and informative. Offered continued assistance at a later date for software upgrade help. Much appreciated. |
good | Saturday the 1st June 2013 at 00:19 A+ for communication, effort, and response time. Your techs are always quick, knowledgeable, and very customer service oriented. Ruben has helped answer all our questions and keep our projects rolling without a hitch. Thanks for all your hard work in supporting your excellent products, your success enables our success! |
good | Friday the 31st May 2013 at 18:13 Very Good!!!! |
good | Friday the 31st May 2013 at 17:54 As i don't have to ring you often. But When i do its normally some thing im doing WRONG but you always take the time to tell me and show me how to fix the problem ....... to know that your there to help and the services you offer is second to none PLEASE keep up you good work and i will ALWAY use you. Many thanks R J Property Maintenance |
good | Friday the 31st May 2013 at 11:52 Excellent training as always - Michelle thoroughly understands the product and the users' need. Lots of future potential business. Very exciting |
good | Friday the 31st May 2013 at 08:46 A great course, well presented by Andy which has made me far more confident in the product. |
good | Friday the 31st May 2013 at 06:09 Thanks "Brill" |
good | Thursday the 30th May 2013 at 20:09 Nick very helpful, taking time to explain the nitty gritty quite well |
average | Thursday the 30th May 2013 at 19:25 Net2 Systems Dartford Commercial seminar session. I did not realy know what you ment to acheve by it. I expected it would show me what you had to offer, like the Net2 plus demo case, or Net2 PaxLock demo case. And you show us how best to present them to our future customers. I enjoyed my day but don't know what you got out of it. And I was surpriesd so few people turned up as I had to wait to get on seminar. Mr C Pine ALL 2 C Alarm & CCTV 07776434869 |
good | Thursday the 30th May 2013 at 18:26 Consistently Professional |
good | Thursday the 30th May 2013 at 18:24 A good site survey with Kev & Goran. Helpful and knowledgeable as usual. Put the client at ease with our good working relationship with our access control manufacture. |
good | Thursday the 30th May 2013 at 17:57 Very helpful to someone having a senior moment! |
good | Thursday the 30th May 2013 at 15:29 It was good to meet up with Derek again and as always he explained the products and services of Paxton exceptionally well. |
good | Thursday the 30th May 2013 at 12:27 Very quick, helpful & efficient |
good | Thursday the 30th May 2013 at 11:04 Knowledgeable and quick response as always. |
good | Thursday the 30th May 2013 at 10:46 Polite, courteous and informative. |
good | Thursday the 30th May 2013 at 09:35 The presentation as well polished, the content highly relevant and raised queries fully responded to. The timing was also well paced and not tedious. |
good | Thursday the 30th May 2013 at 09:21 I found the seminar very informative and Andy (field sale Manager) was able to answer all the questions comprehensivley. I would be please to recommend these to my collegues without hesitation. Many thanks |
good | Thursday the 30th May 2013 at 09:17 Was nice to see Nick. He knows his stuff and what we require. was good to find out about new products and fetures. |
good | Thursday the 30th May 2013 at 08:02 Excellent as always! Thanks again |
good | Thursday the 30th May 2013 at 07:15 The support from Paxton is second to none |
good | Wednesday the 29th May 2013 at 21:44 Very helpful |
good | Wednesday the 29th May 2013 at 20:37 Thank you all |
good | Wednesday the 29th May 2013 at 19:07 Very well presented - simple and informative |
good | Wednesday the 29th May 2013 at 18:57 First class tech support . . . . thank you |
good | Wednesday the 29th May 2013 at 17:22 Very well done. |
good | Wednesday the 29th May 2013 at 15:39 I have used Paxton technical help before and it has never been anything other than excellent, it has influenced so many decisions to use Paxton on so many jobs, absolutely fantastic hardware and help! |
average | Wednesday the 29th May 2013 at 15:07 Call was handled ok... Only thing I would say is.... I'm working on a site with approx 150 doors and 8500 users, there using HID readers... This is only because we inherited the site a few years back and they wanted to keep there ID cards which are printed on HID cards using a 32 bit wiegand string. Your software and ACU's are compatible so this is what we opted to use... a.. It meant we kept the job and b... It would have saved our customer a few grand so they didn't have to change over to Paxton readers and about 8000 access cards. Your operator gave it the "well there not our readers!"... And was quick to almost say... "There's only so much support I can give you".. Which is fair enough technically. However in reality.... I've been getting good support from yourselves for the last 5 years on this site... And we've also spent thousands with Paxton during this time... ( and many other sites too )... So I guess all I'm saying is... If I was working for Paxton, and a customer had a problem with a reader of a different manufacturer... But the technology was in place and compatible... I wouldn't be so hasty in saying " theres only so much support I can give you cause your not using our reader" Thanks Chad |
good | Tuesday the 28th May 2013 at 22:51 The training and instruction provided was excellent, good mix of hands on with hardware and software, looking forward to the advanced training. |
good | Tuesday the 28th May 2013 at 16:01 Always helpful. Of all the tech support I call (not that often lol) Paxton is by far the most helpful |
good | Tuesday the 28th May 2013 at 15:59 Update on vandal proof door entry product with release date being 16th July. |
good | Tuesday the 28th May 2013 at 14:13 Great to have an Answer Quickly |
good | Tuesday the 28th May 2013 at 10:57 Very helpful regarding software issue |
good | Tuesday the 28th May 2013 at 09:37 As usual ... |
good | Monday the 27th May 2013 at 23:17 Excellant Product and fantastic service. |
good | Monday the 27th May 2013 at 19:20 Goede presentatie. Voldoende informatie en inspiratie gekregen om nieuwe markten aan te boren met Net2Entry. |
good | Sunday the 26th May 2013 at 02:49 verey informative thanks Frank Melton www,KCWorld.net |
good | Saturday the 25th May 2013 at 17:48 Very |
good | Saturday the 25th May 2013 at 05:49 Anthony's presentation was perfect, thanks. Mike |
good | Saturday the 25th May 2013 at 04:20 As always, Reuben is incredible with his ability to provide technical help. He is great. |
good | Friday the 24th May 2013 at 21:14 Tech was very helpful, knew his product, and was able to answer all my questions. |
good | Friday the 24th May 2013 at 20:52 Actually, you should get an A or even an A+. You held everyone's interest, covered the points I personally was interested in, and also the points about which I was clueless but really need to know. Bravo. - Pete Leverenz |
good | Friday the 24th May 2013 at 20:04 Very good technical assistance as usual. Many thanks |
good | Friday the 24th May 2013 at 19:43 good presentation. |
good | Friday the 24th May 2013 at 15:25 Excellent service as always. |
good | Friday the 24th May 2013 at 14:03 Tech Support answered my question and helped me solve my issue in a timely manner! |
good | Friday the 24th May 2013 at 13:39 Good course very informative thanks! |
good | Friday the 24th May 2013 at 12:31 Great - exceeded expectations in every way. Good work! |
good | Friday the 24th May 2013 at 11:19 Excellent, problem sorted straight away. |
good | Friday the 24th May 2013 at 08:36 The training was a very good mix of technical information and hands on system building and programming. It demonstrated Paxtons range of systems in a very concise and effective manner. |
good | Thursday the 23rd May 2013 at 16:00 Great. Very informative. Good hands on training. Excellent instructer. |
good | Thursday the 23rd May 2013 at 16:00 Very informative Andy made things pretty simple to understand, nice guy |
good | Thursday the 23rd May 2013 at 14:45 Friendly and helpful, query solved quickly. |
good | Thursday the 23rd May 2013 at 14:25 Always very efficient and to the point... excellent as always thank you! Regards, Lee, SV Security |
good | Thursday the 23rd May 2013 at 13:51 We apreciate Paxton taking an interest in assisting us with our requirements. |
good | Thursday the 23rd May 2013 at 11:30 very helpful got me out of a fix |
good | Thursday the 23rd May 2013 at 11:02 Dealt with Mike Tulett, prompt service, thank you :-) |
good | Thursday the 23rd May 2013 at 09:17 friendly and efficient |
good | Thursday the 23rd May 2013 at 07:46 Great day very informative, and everything worked on the day which can't be said of all access equipment. Only one complaint no biscuits with the coffee. |
good | Thursday the 23rd May 2013 at 04:02 Your technician was very helpful. Once I explained my issues he guided me quickly t oa solution. Great job. |
good | Wednesday the 22nd May 2013 at 23:52 Hi many thanks for helping me out today. problem solved. Sorry about background noise but we were in a school lol. |
good | Wednesday the 22nd May 2013 at 23:20 Technician was great. When i finally got one on the phone. To many times i haven't been able to get a hold of one. |
good | Wednesday the 22nd May 2013 at 21:42 Very informative and listened to what was being asked for |
good | Wednesday the 22nd May 2013 at 18:08 Andy provided a superb introduction to Paxton and it's Access Control systems. The simple format of the instruction and installer training has given me the confidence to fit Paxton equipment. In the unlikely event I did have any issues I would have full technical support. I would highly recommend it. Paul Bird Bird Locksmiths |
good | Wednesday the 22nd May 2013 at 16:20 very good, we were stuck on an issue but you managed to resolve it for us |
good | Wednesday the 22nd May 2013 at 16:05 Considering the amount of material to be covered, the training session was excellent. |
good | Wednesday the 22nd May 2013 at 15:33 Second time I have called and issue was resolved quickly and efficiently. A++++ cheers |
good | Wednesday the 22nd May 2013 at 12:00 Gareth was very knowledgeable and helpful |
good | Wednesday the 22nd May 2013 at 11:53 We had a good meeting which included clearing up some old business and setting the stage for actionable items over the next 90 days. Scott and Gene both also provided timely and appropriate follow-up to the meeting. |
good | Wednesday the 22nd May 2013 at 11:52 As usual all querries sorted OK |
good | Wednesday the 22nd May 2013 at 11:08 PAXTON AS ALWAYS GOOD SOUND ADVICE |
good | Wednesday the 22nd May 2013 at 09:05 Thanks David for your prompt response to our enquiry. Since speaking to you i have found the problem of the ACUs dropping out and coming back online to be due to the computer hibernating. Many Thanks for your help |
good | Tuesday the 21st May 2013 at 20:16 Escellent demonstation of Paxton Intercom and Paxlock to Leeds City Council |
good | Tuesday the 21st May 2013 at 18:49 Cons Started 20 min late, not the presenter's fault but the host had classes too close together. Needed a break at least once an hour but only had one the whole class. Had to get up and leave while class was still going on. Pros Liked the hands on programming. Felt like the level 1 was too simple for experienced techs but was a good introduction to all of the readers, tokens, control panels and software in the time allotted. Convinced me that we chose an ace access control product to partner with. |
good | Tuesday the 21st May 2013 at 16:51 excellent meetng as always, VR panel looks like it will help us to position the product for a few flat developments we are working on. |
good | Tuesday the 21st May 2013 at 15:56 More of the same – Excellent products with support to match |
good | Tuesday the 21st May 2013 at 15:07 As always very good. |
good | Tuesday the 21st May 2013 at 15:01 Excellent advise, thanks. |
good | Tuesday the 21st May 2013 at 14:10 Very professional. And resolved all issues quickly. |
good | Tuesday the 21st May 2013 at 13:37 Excellent - as always! |
good | Tuesday the 21st May 2013 at 12:30 Very helpful, quickly identified the problem and fixed it. Thanks very much. |
good | Tuesday the 21st May 2013 at 10:24 Very fast, friendly, helpful service. Couldn't have asked for more |
good | Tuesday the 21st May 2013 at 10:03 Great service as usual |
good | Tuesday the 21st May 2013 at 10:03 Polite, knowlegable and friendly. Top notch as usual. |
good | Tuesday the 21st May 2013 at 09:43 Another great course, the lads have already took items learnt and have used then to improve fitted systems. |
good | Tuesday the 21st May 2013 at 08:54 Great backup - as normal. |
good | Monday the 20th May 2013 at 21:36 Great as normal |
good | Monday the 20th May 2013 at 17:51 Very helpfull |
good | Monday the 20th May 2013 at 17:28 Always good |
good | Monday the 20th May 2013 at 13:53 An excellent tour and demo session; my customer was very impressed. Daniel Kidd demonstrated excellent product knowledge and was very helpful in suggesting solutions to my customer's particular needs. |
good | Monday the 20th May 2013 at 13:50 Sorted quick and with confidence |
good | Monday the 20th May 2013 at 13:00 VERY GOOD INFO REQUESTED ARRIVED BY EMAIL LESS THAN 5MINS AFTER CONVERSATION |
good | Monday the 20th May 2013 at 12:49 Excellent training provided for engineers by a very professional person thank you |
good | Monday the 20th May 2013 at 10:36 Very quick and informative response! |
good | Monday the 20th May 2013 at 09:40 Always an excellent service, thank you |
good | Monday the 20th May 2013 at 08:39 Excellent support! |
good | Sunday the 19th May 2013 at 11:36 Excellent technical help with my problem being resolved within minutes, others could learn from this level of technical support which is vital when purchasing products. Regards Gary |
good | Sunday the 19th May 2013 at 00:25 I met one of your representatives at the IFSEC show, who was very informative of your products and very helpful. Thanks |
good | Saturday the 18th May 2013 at 08:36 As a new installer of the Net 2 plus range I have needed to call the help line several times about various aspects of the equipment. Every call has been answered promptly and the advise has been clear and easy to follow. Having the help line open from 07:00 is a real bonus. |
good | Friday the 17th May 2013 at 20:30 Nice chatting to Andrew Waller. I will be in touch with the contacts he recommended. Hope you had a great IFSEC. Justin, Wavestore. |
good | Friday the 17th May 2013 at 16:09 Hi Was a top person very helpful. Regards Mark Ritson Credit Card Keys |
good | Friday the 17th May 2013 at 16:06 Hallo Jeroen, cursus was goed en nuttig. Wil je mij nog de presentatie mailen , als geheugen Steun, BVD Vr. Gr. TRM Vd Wei EuropeSecurity |
good | Friday the 17th May 2013 at 15:18 As I have used support before I can say I usually have a pleasant experience, on this occasion I didn't and if I was a first time caller then it would have made me apprehensive if I needed to use support again. This was down to the representative sighing, and huffing and puffing during my call. |
good | Friday the 17th May 2013 at 14:43 my only comment is that i emailed support at 1014am and got a reply at 1440pm we managed to wire it up our selves and with some tech help the unit is working fine Thanks |
good | Friday the 17th May 2013 at 14:17 Andrew was great and was able to answer all my questions |
good | Friday the 17th May 2013 at 13:05 Technical enquiry for job design, person showed great patience and knowledge of equipment. Thanks |
good | Friday the 17th May 2013 at 13:02 The guys helped me with all my questions. Thanks, Vince |
good | Friday the 17th May 2013 at 12:49 Excellent speedy response to my query. |
good | Friday the 17th May 2013 at 12:14 Great to meet all the guys at IFSEC and catch up on the latest products. Darren - Kalika |
good | Friday the 17th May 2013 at 12:06 As ever very helpful! |
good | Friday the 17th May 2013 at 11:40 Een duidelijk verhaal, mooi programma waar zeker mogelijkheden liggen. |
good | Friday the 17th May 2013 at 10:49 Vandal proof panel and SIP integration will be a very useful tool that will help in sales. Hope we have these options soon! |
good | Friday the 17th May 2013 at 10:19 Great Rep, as all Paxton reps were |
good | Friday the 17th May 2013 at 10:02 Very good new products just what the market have needed and with the SIP integration makes it a very good product in deed. My only other wish is we can record the feed from the camera as I get asked a lot for that by customers |
good | Friday the 17th May 2013 at 09:19 Very worthwhile. Did not know what to expect and being busy the thought that I could do without being on training had entered the mind. This was soon forgotten as the course had an excellent structure delivered at a speed found comfortable by all involved. I knew nothing about the products when I came and left with the confidence to sell, install and set up small systems. Great course. |
good | Friday the 17th May 2013 at 09:09 1st Class and a professional response. My client had not been aware of Paxton - he has gone away with a very positive impression and requested pricing on specific areas of interest. |
good | Friday the 17th May 2013 at 08:32 Good and helpful as always :) |
good | Friday the 17th May 2013 at 08:11 Nick was excellent. |
good | Friday the 17th May 2013 at 08:09 Was een heldere presentatie, tools ontvangen om bij diverse situaties openingen en oplossingen te vinden / aan te dragen. |
good | Friday the 17th May 2013 at 07:17 Eine sehr interessante Schulung im Bereich der Zutrittskontrolle. Auch die Verbindung zwischen Zutrittskontrolle und Sprechanlage ist einfach und klasse gelöst! Mit freundlichen Grüßen Thomas Wehr |
good | Friday the 17th May 2013 at 06:38 You guys have an excellant tech service as well, keep it up |
good | Friday the 17th May 2013 at 03:01 I had a great day, Scott was more than happy to give assistance on any concerns. Also, if there was something he was not sure of, he immediately called someone to get an answer. I am very comfortable with Paxton, and believe that it is my first choice in a total solution for my clients needs. Thank you. |
good | Friday the 17th May 2013 at 00:18 Many thanks! |
good | Thursday the 16th May 2013 at 23:27 I was very disillusioned by Paxton because of their arrogance, but after speaking to Chris, I have a different look on the company and look forward to partnership with them. |
good | Thursday the 16th May 2013 at 20:56 Answered all my questions and convinced me Paxton is the way to go and will only be recommending Paxton on all new installs. |
good | Thursday the 16th May 2013 at 18:30 Devon provided an excellent training opportunity. I am glad that we were able to attend and we are looking forward to additional trainging opportunities. |
good | Thursday the 16th May 2013 at 15:04 Fastest ever information pack! If the postman was ten minutes earlier, the information pack would have been in the office before me ... |
good | Thursday the 16th May 2013 at 14:37 VERY GOOD. CALL COMPLETED WITHIN MOMENTS. CLEAR SPEAKING, GOOD MANNERS - VERY GOOD KNOWLEDGE. THIS GUY DESERVES A MEDAL. (CHRIS BERRY) |
good | Thursday the 16th May 2013 at 13:59 Andrew was very helpful and gave me all of the information I asked for, I also received all of the paperwork through the post the next day. |
good | Thursday the 16th May 2013 at 13:33 Very knowledgable and helpful. |
good | Thursday the 16th May 2013 at 13:29 The meeting from my point of view was excellent. Ramon explained everything clearly and in a language I could understand. I was impressed with the new products and look forward to continuing our long standing business relationship |
good | Thursday the 16th May 2013 at 12:30 Quick, concise and friendly support. Much appreciated. |
good | Thursday the 16th May 2013 at 10:11 Very informative as usual and great new products ahead of the competition. |
good | Thursday the 16th May 2013 at 08:58 I Look forward to our meeting with you |
good | Thursday the 16th May 2013 at 08:43 First class response and dealt with my query straightaway rather than keeping me on hold for an age! |
good | Thursday the 16th May 2013 at 08:32 An excellent productive meeting with Ramon, follow up to be planned for coming weeks. Russ Handy NHS Property Services Ltd |
good | Thursday the 16th May 2013 at 08:32 Very impressed with the new Net2 Entry system. |
good | Thursday the 16th May 2013 at 06:42 Found what I was looking for and the information was delivered very clearly, Anthony was very helpful. |
good | Wednesday the 15th May 2013 at 23:16 Precise details and plenty of enthusiasm as always from Paxton Staff!! |
good | Wednesday the 15th May 2013 at 21:08 Michelle was on top form as always. Informative, knowledgeable and helpful. |
good | Wednesday the 15th May 2013 at 18:45 Michelle is very knowledgeable of the systems and explained functionality really well. I would be keen to trial using Paxton in the future on some projects. I am confident that I could pick up the phone and receive great technical support from Michelle or any of her colleagues at Paxton. Pretty impressive. Thanks. |
good | Wednesday the 15th May 2013 at 17:42 I found our meeting to be very helpful and got good advise in fault finding an existing system and Kevin had very good knowledge of all the products, and give good advise on where each product should be used. |
good | Wednesday the 15th May 2013 at 16:49 Very well presented with a good explanation of products |
good | Wednesday the 15th May 2013 at 16:44 Derek explained in full detail all of the new technology, once again thanks Charlie Mooney Lecturer Motherwell College Triton Security Services |
good | Wednesday the 15th May 2013 at 15:58 You need a check box for outstanding! Always great service. |
good | Wednesday the 15th May 2013 at 15:21 Michelle who spoke to me on your stand was very professional and took time to understand my requirements. A very professional and caring approach which is very refreshing. Thanks for your intrest and care. |
good | Wednesday the 15th May 2013 at 14:48 Very helpful thanks |
good | Wednesday the 15th May 2013 at 14:01 Chris explained the product range in great detail answering all my questions fully |
good | Wednesday the 15th May 2013 at 13:29 Thank you for the literature, excellent response. |
good | Wednesday the 15th May 2013 at 12:19 Top stuff -- always a pleasure to visit the stand, and I admired the gutsy decision to go for more of a Reality TV theme this year -- will be in touch on several of the matters we discussed. Steve Rothkopf, Thinking Software |
good | Wednesday the 15th May 2013 at 11:15 I always enjoy the support you provide nothing is ever too much trouble thanks again gerry JP CCTV |
good | Wednesday the 15th May 2013 at 07:25 Good meeting and very helpful |
good | Wednesday the 15th May 2013 at 01:48 Very very informative and informed. Although i'm only a sole trader, I felt i was as appreciated as any large multinational could expect. |
good | Tuesday the 14th May 2013 at 20:55 Good service from Paxton - as ever. |
good | Tuesday the 14th May 2013 at 20:37 A very interesting meeting |
good | Tuesday the 14th May 2013 at 20:18 Very helpful |
good | Tuesday the 14th May 2013 at 19:50 super services the best in the industries |
good | Tuesday the 14th May 2013 at 19:12 Always good to meet up with Nick. He is a very Knowledgeable and friendly guy. |
good | Tuesday the 14th May 2013 at 17:30 A very informative and helpfull meeting with Adam. Good to see that Paxton are keeping up their usual standard of work and inovation |
good | Tuesday the 14th May 2013 at 17:16 Very helpful. Thanks. |
good | Tuesday the 14th May 2013 at 16:22 Very friendly and attentive, thank you. |
good | Tuesday the 14th May 2013 at 15:20 Really good, lots of info and am happy have found an access control solution! |
good | Tuesday the 14th May 2013 at 13:35 Paxton support is always above good so could you put exellent option as well |
good | Tuesday the 14th May 2013 at 13:22 Always the best in the industry, so reassuring to have such quality support. keep up the good work. Kind Regards, Wayne Mellors, Central and County |
good | Tuesday the 14th May 2013 at 09:14 Ian Grover was participial helpful in arranging a download of the NET 2 software and instructions for exporting the database. |
good | Tuesday the 14th May 2013 at 08:16 Duidelijke en volledige weergave van de producten en een mooie demo opstelling aanwezig. Geeft een goede indruk van hoe het systeem in de werkelijkheid zou moeten werken. |
good | Monday the 13th May 2013 at 22:38 Greta to meet on a face to face basis , frank and open discussion , once again Paxton proving to be at the top of the ladder. fast follow up call from tech team , guys you are diamonds |
good | Monday the 13th May 2013 at 20:26 efficient knowledgeable staff |
good | Monday the 13th May 2013 at 19:20 The lady that spoke to me on the stand was fantastic. she new your products and answered all the technical questions i asked. shame not every stand was as good as your yours. Thank you. |
good | Monday the 13th May 2013 at 19:14 I had a very interesting meeting with the representative today. Looking forward to obtaining further details to put a business case to my supervisors and managers. |
good | Monday the 13th May 2013 at 18:36 I'd sent an email request, and was surprised to get a human call back a few hours later. They gave me a couple of things to try which i could only do at end of play, so was handy that they said they would be available until 7pm. In the end I managed to solve our problem myself, but called them back to let them know. |
good | Monday the 13th May 2013 at 18:26 excellent as always. |
good | Monday the 13th May 2013 at 15:36 Reliable products, great support and staff. Been using products both resale and internally for 6+ years. |
good | Monday the 13th May 2013 at 14:26 The meeting was useful and the answers to my queries were concise and to the point. Exactly the way I like to operate. |
good | Monday the 13th May 2013 at 13:21 Very efficient and answered all my questions easily |
good | Monday the 13th May 2013 at 08:19 Top Banana ! |
good | Friday the 10th May 2013 at 23:20 Industry leading exceptional customer service - other manufactures just whither by comparison. Well done Paxton we couldn't ask for more - keep up the excellent work. |
good | Friday the 10th May 2013 at 22:45 The easiest tech support personnel to deal with bar none. |
good | Friday the 10th May 2013 at 22:35 the information given was very helpful |
good | Friday the 10th May 2013 at 19:59 A1 ++++ perfect fantastic superb amazing !!!! |
poor | Friday the 10th May 2013 at 18:42 The class was very informative for someone who has a lot of experience with access control but for someone like me who has very little not so good. The instuctor knew his stuff although there was not a real connection with the product other than the hands part. To put it bluntly I was not excited hen I left and could not wait to leave for lunch (which was provided) Thank you. |
good | Friday the 10th May 2013 at 15:33 Excellent response. Very helpful. Responded promptly. Would recommend their tech support to any other installers. |
good | Friday the 10th May 2013 at 15:14 I telephoned Paxton for advice on using one of their products, being a non technical person I found the advice given to me was spot on. Not only on the advice but on the explanation of why that advice was given. |
good | Friday the 10th May 2013 at 15:13 Qiuck response and great help |
good | Friday the 10th May 2013 at 14:58 Clear concise information and advise, exactly what was required |
good | Friday the 10th May 2013 at 13:43 Excellent service as always thanks |
good | Friday the 10th May 2013 at 13:32 AS ALWAYS, ENQUIRIES HANDLED WELL, INFORMATION AVAILABLE. |
good | Friday the 10th May 2013 at 12:48 Nice and concise. Thanks. |
good | Friday the 10th May 2013 at 12:14 Excellent! Knowledgeable and helpful, patient and friendly. Thanks. |
good | Friday the 10th May 2013 at 10:24 super fast response and email link sent even quicker, well done! the others manufacturers need to take note!!! |
good | Friday the 10th May 2013 at 09:49 A huge thank you to Paxton, also to Kevin. The training was extremely good. The engineers now have a lot more knowlage of the systems which will help them design and sell our Paxton solutions. Thank you once again. Andrew |
good | Friday the 10th May 2013 at 09:34 Great service. It's good to know help is only an email away. |
good | Friday the 10th May 2013 at 09:24 All questions answered instantly |
good | Thursday the 9th May 2013 at 21:05 Excellent as normal......the carlsberg of the access control world |
good | Thursday the 9th May 2013 at 15:29 Pleasure to deal with |
good | Thursday the 9th May 2013 at 12:55 Called with question. Needed an extra option option added to my extranet account. Added straight away. Happy caller. |
good | Thursday the 9th May 2013 at 12:47 An excellent demonstration of the Paxton products and software capabilities with Gorran. having spoken with the clients after the demonstration they found the experience to be very worth while. Thank you for your continued installer support. |
good | Thursday the 9th May 2013 at 11:37 excellent service as usual |
good | Thursday the 9th May 2013 at 10:07 We are a small private Club using Paxton door safe system. We had a corrupt Microsoft SQL server which resulted in the loss of a huge amount of Data. The Tech guys went out of their way to help me restore the System. I have found them to have provided an excellent service and highly recommend this company. worlecentury@gmail.com |
good | Thursday the 9th May 2013 at 09:10 As always EXCELLENTO-FANTASTICA !!! |
good | Thursday the 9th May 2013 at 08:50 quick responce to all my points of integration concern,profesional service |
good | Thursday the 9th May 2013 at 07:15 Nick was very informative and gave clear and precise information |
good | Wednesday the 8th May 2013 at 19:18 Fantastic service as always |
good | Wednesday the 8th May 2013 at 18:18 Fantastic support team, got to the root of the problem and gave some sound advice. Thanks. |
good | Wednesday the 8th May 2013 at 18:16 As always excellent support!! |
good | Wednesday the 8th May 2013 at 16:03 Very productive meeting which i believe will go some way to benifiting both Paxton and Secuirty Distributors in the years ahead. Thanks & Regards Wayne |
good | Wednesday the 8th May 2013 at 15:24 Excellent service, got to the problem eventually. |
good | Wednesday the 8th May 2013 at 14:14 We still cannot access our NET 2 door entry system,although it still appears to be working allowing existing users entry we cannot add new users etc,I have contacted B/T who have remotely done what they can but they tell me that only paxtons will be able to do the rest.The problem being that i work full time elsewhere & am unavailable during the day & you close at 7pm,when i did phone the person i spoke to didnt have the authority to access our computer,so,in effect,we are stuck,please help,my number is 07436273744 Thank you Steve phillips SECRETARY |
good | Wednesday the 8th May 2013 at 11:32 Zeer goed op en top PROFESSIONEEL |
good | Wednesday the 8th May 2013 at 11:05 We were particularly pleased with the flexibility of your trainer in arranging Net2 Essential training dates. Andy Walker is a very friendly and knowledgeable member of you company. |
good | Wednesday the 8th May 2013 at 09:33 Very helpful chap and sent over a link that will enable me to sort out our Paxton Car Park system. Many thanks |
good | Wednesday the 8th May 2013 at 08:16 Great to catch up with Derek as usual. Information on the SIP intergration on the door entry very exiting! |
good | Tuesday the 7th May 2013 at 20:54 Rep was very knowledgeable and helpful. I truly appreciated his help and his patience. |
good | Tuesday the 7th May 2013 at 19:10 Great skills from your Engineers and support team. Thank You |
good | Tuesday the 7th May 2013 at 17:05 once again Derek has been fantastic at explaining the paxton range. we will be shortly looking to get him in to go over the range with our new sales consultant to try and grow our relationship with yourselves. |
good | Tuesday the 7th May 2013 at 16:14 As always top class support from Paxton! Always a pleasure to call! Richard, Lock-Tech system. |
good | Monday the 6th May 2013 at 21:57 Ruben & Scott are a credit to you. Already constantly impressed with UK support offering & after experiences of dealing with other US enterprises was a little sceptical that it would transfer across the pond............gladly they didn't disappoint & were most helpful. Please pass on my thanks |
good | Monday the 6th May 2013 at 07:30 Always very helpful staff |
good | Sunday the 5th May 2013 at 20:52 Very helpful! |
good | Friday the 3rd May 2013 at 21:48 quick and easy ! |
good | Friday the 3rd May 2013 at 16:47 Answered all my questins and thoese they he couldnt he went and found the answer. Thanks |
good | Friday the 3rd May 2013 at 15:19 Instant proper feedback from first person who answered my call, no need for any stupid navigation through dozens of button selections to answer call. |
good | Friday the 3rd May 2013 at 15:12 Sorted problem quickly |
good | Friday the 3rd May 2013 at 15:04 Great help and support. Diagnosed the fault and the returns process was fine although a little slow but the equipment was returned promptly. |
good | Friday the 3rd May 2013 at 13:53 Everything that I request from Mr. Ruben Vogeler is handle very professional and on time |
good | Friday the 3rd May 2013 at 13:24 Fantastic presentation and made it very interesting. Very impressed. |
good | Friday the 3rd May 2013 at 12:52 i have allawys found paxton helpline advisers to be extremly curtiouse and very helpful Regards |
good | Friday the 3rd May 2013 at 12:14 Always a pleasure, never a chore... |
good | Friday the 3rd May 2013 at 12:10 Very helpful in explaining the functonality of the Paxton Access Control Product Range. |
good | Friday the 3rd May 2013 at 11:57 Our visit/training day at Paxton was very interesting and imformative. I would recommend it to anyone who is serious about increasing thier access control business. Frank Muller Director Servian Fire and Security Services Ltd |
good | Friday the 3rd May 2013 at 09:55 David was very attentive and knowledgable. When there was a doubt over compatibility he said he's go away and check then call me back which he did within a couple of minutes. The required information was emailed very swiftly too so all in all a good experience, thanks. |
good | Friday the 3rd May 2013 at 09:34 Did not get a name this is because i did not ask for one All else was very good with a posative result Paul Glover Itegral UK Ltd 07860222999 |
good | Friday the 3rd May 2013 at 09:18 Helpful as always! |
good | Friday the 3rd May 2013 at 08:55 Gorran delivered all of the information that we required and was able to answer all of our questions to our satisfaction |
good | Friday the 3rd May 2013 at 08:00 Always very helpful and sorted the problem out |
good | Thursday the 2nd May 2013 at 18:11 very fast and knowledgeable tech support |
good | Thursday the 2nd May 2013 at 14:25 Perfect as ever |
good | Thursday the 2nd May 2013 at 14:20 Ruben and Greg (in South Carolina) are very pleasant to work with and very helpful. |
good | Thursday the 2nd May 2013 at 13:10 I have used Paxton products and services for quite a few years now and consider Paxton customer and technical support to be the best I have came across by far |
good | Thursday the 2nd May 2013 at 12:17 Kevins assistance was critical to us as the integration of the automated doors was not something we had done before. I am absolutely amazed at paxtons leval of customer service and will be using paxton as my preferred access product going forward. Ps: whatever you are paying kevin its not enough |
good | Thursday the 2nd May 2013 at 10:24 Thanks for the interesting conversation. |
good | Thursday the 2nd May 2013 at 09:54 very good service indeed. made it easy, and the fix for the issue of dead computer is imminent. |
good | Thursday the 2nd May 2013 at 09:24 Very informative and help full. I did mention as to possible software option on the Net2 Access Control? - that current software when programming public holiday access is very generic and gives access to user for the whole week, we would like the option within user records where we can grant access during holidays but limit their access to individual days and times? May be an additional tab within user record for holiday access - calendar format - select date(s) and then input access time? |
good | Wednesday the 1st May 2013 at 17:30 Excellent support, friendly manner and problem resolved within only 5 minutes of calling. This is the 2nd or 3rd time I have used the support line and I cannot rate their support highly enough! |
good | Wednesday the 1st May 2013 at 17:09 Very Helpfull |
good | Wednesday the 1st May 2013 at 16:29 Very knowledgable and helpful |
good | Wednesday the 1st May 2013 at 16:01 Spoke to Matt, very helpful, answered all my questions and provided all the information I needed. |
good | Wednesday the 1st May 2013 at 15:11 Outstanding as usual! |
good | Wednesday the 1st May 2013 at 14:43 Your support team was very helpful, thank you |
good | Wednesday the 1st May 2013 at 11:32 Spoke with David Cassell and found him to be informed, friendly and efficient. Aside from the products, the reason why we keep on using Paxton equipment is because your Tech guys are the best in the business. W Dempster Law Dempster Security Ltd. |
good | Wednesday the 1st May 2013 at 10:52 VERY POLITE AND VERY PRECISE |
good | Wednesday the 1st May 2013 at 10:34 polite and helpful as always by far the best technical support company out there |
good | Wednesday the 1st May 2013 at 07:50 Many thanks to Derek yesterday for his time. The demo and presentation was a real success and hopefully the client will place the order on the Paxton Net2 Plus solution. |
good | Wednesday the 1st May 2013 at 07:43 Rubin answered my questions thoroughly and clearly. Thank you |
good | Wednesday the 1st May 2013 at 07:15 An absolute pleasure (as always) to work with Paxton. Completely professional, completely helpful, and we look forward to our growing business relationship. Michelle delivered clear, concise and comprehensible training. A very valuable day. |
good | Tuesday the 30th April 2013 at 23:23 it was me being a numpty. sorted & working.. cheers ta! |
good | Tuesday the 30th April 2013 at 20:42 Always happy to help never sound as if use are feed up with a call thanks |
good | Tuesday the 30th April 2013 at 20:21 Almost no wait and excellent knowledge of the system. |
good | Tuesday the 30th April 2013 at 19:47 As usual perfect, fast and straight to the point saving considerable time. |
good | Tuesday the 30th April 2013 at 19:21 Tech Chris had all the answers to my questions. |
good | Tuesday the 30th April 2013 at 18:10 Today was my first insight into Paxton. I'm from a traditional CCTV background so have had very little visibility of access control products in my career to date. After a meeting with Derek, I feel confident to quote and specify his products, knowing that there's a wealth of knowledge to back me up within my region. |
good | Tuesday the 30th April 2013 at 17:51 Great service as always. Thank you |
good | Tuesday the 30th April 2013 at 17:27 Excellent and very helpful operator. Issue sorted in minutes over the phone. |
good | Tuesday the 30th April 2013 at 16:00 Excellent as the 2 people i have spoken to at Paxton helped me a great deal |
good | Tuesday the 30th April 2013 at 14:39 Very helpful |
good | Tuesday the 30th April 2013 at 14:36 Good responce time, clued up kiddy called me, problem sorted. Thank you. |
good | Tuesday the 30th April 2013 at 13:06 Very helpfull. Nice guy |
good | Tuesday the 30th April 2013 at 09:43 Excellent service as usual keep up the good work |
good | Monday the 29th April 2013 at 17:46 It's always good working with you guys. |
good | Monday the 29th April 2013 at 17:28 Your tech support was very helpful and I appreciated your patients. |
good | Monday the 29th April 2013 at 15:57 Very friendly, gave me all the answers i needed, thanks! |
good | Monday the 29th April 2013 at 15:51 Very helpful as always, problem solved first time. |
good | Monday the 29th April 2013 at 15:48 As always |
good | Monday the 29th April 2013 at 15:26 Het was weer toppie, goed geholpen |
good | Monday the 29th April 2013 at 12:25 David was very helpful and provided the information I required, thanks very much |
good | Monday the 29th April 2013 at 12:20 great support, the guys clearly know the products very well |
good | Monday the 29th April 2013 at 11:41 Always helpful. |
good | Monday the 29th April 2013 at 11:40 Excellent as ever |
good | Monday the 29th April 2013 at 09:03 Heldere duidelijke uitleg. Een kleine groep wat prettig is. |
good | Saturday the 27th April 2013 at 16:56 The class was very informative and hands on. I am looking forward to the next class and installing the equipment. |
poor | Saturday the 27th April 2013 at 15:47 I was attempting to switch the Net2Lite software from one computer to another when for some reason the panel got locked up. I managed to get someone on tech support at around 4pm EST who told me how to reset the board. That worked but when I tried to import the new database it would fail giving a SQL error about a Drop Index not being allowed. I repeatedly called tech support with no reply and left voicemails that did not get a call back. I thought the tech support must have ended but I then see on the website that it should not have closed until 8pm Eastern Stnd Time. I have had problems getting the tech line in the late afternoon before. Either the website is wrong or they all decide to head home at 4:30pm EST on a Friday |
good | Saturday the 27th April 2013 at 03:30 Thank you so much for your helping me with web site location, I was 1500 mi away from the desk with all of my paper work, It work out very well and the equipment so good. Thank you Alan Conn |
good | Friday the 26th April 2013 at 20:48 Very well organized, and informative for a level 1 intro. |
good | Friday the 26th April 2013 at 17:49 Quick to answer the phone and first class help as always. |
good | Friday the 26th April 2013 at 14:22 excellent assistance as always. When are |
good | Friday the 26th April 2013 at 12:37 Very helpful as always. Sorted my question clearly and straight forward. |
good | Friday the 26th April 2013 at 11:48 Very helpfull as always A1++++ |
good | Friday the 26th April 2013 at 11:43 VERY HELPFUL |
good | Friday the 26th April 2013 at 08:56 A great representative for Paxton |
good | Friday the 26th April 2013 at 08:43 Great service, problem fixed, and no hastle. |
good | Thursday the 25th April 2013 at 23:17 I found the Paxton meeting to be very interesting. The software seemed pretty cut and dry and easy to use. "Plug and play not plug and pray." Awesome!!! |
good | Thursday the 25th April 2013 at 21:58 Another great course with hands on training. A good way to learn more about the products features. |
good | Thursday the 25th April 2013 at 21:53 Good course with everything you need to know |
good | Thursday the 25th April 2013 at 17:20 Eagerly awaiting the windows server 2012 version of Net2 |
good | Thursday the 25th April 2013 at 17:12 Very impressed as always with paxton |
good | Thursday the 25th April 2013 at 15:24 Very helpful course, the quoting exercise really opened my eyes to the different ways you can design a project. |
good | Thursday the 25th April 2013 at 14:51 very helpful with a clear response to my question |
good | Thursday the 25th April 2013 at 14:11 I'm new in my role and didn't really know what I was asking for! Chris responded to my email within the hour, talked me through what I needed, and told me how to place the order. Great! Thank you :) |
good | Thursday the 25th April 2013 at 13:24 excellent and efficient as always :-) |
good | Thursday the 25th April 2013 at 12:56 Nick answered all the technical questions from their It specialist as a data centre exceptionally, well done Nick |
good | Thursday the 25th April 2013 at 12:35 Excellent! I am about to order my first Net2 system as a result! |
good | Thursday the 25th April 2013 at 11:56 Dave Castle was excellent...he took the time to understand our issue and gave us various diagnostics and we managed to go through the same and get the lock working - thank you. |
good | Thursday the 25th April 2013 at 09:38 As always Derek is knowledgeable and helpful with advice about the product. He is available with help where needed. Many thanks |
good | Thursday the 25th April 2013 at 08:47 Time frame: 2, OK (2.5 hours) Preparation: 3, sufficient (with screen readers defect and not enough known about the software) Paxlock: 5, very bad (So can not be sold) Architecture Reader: 5, bad (no reasonable pattern) Intercom: 4, uninteresting (no recording of the video images possible) Expertise: 2 Good General: 2, friendly and approachable |
good | Thursday the 25th April 2013 at 05:34 Vielen Dank für die professionelle Unterstützung! Torsten Birke Kraatz GmbH |
good | Wednesday the 24th April 2013 at 23:12 Support Tech was very knowledgeable and patient. He explained the "why" which helped me help my customer make their decisions. |
good | Wednesday the 24th April 2013 at 20:20 The training was excellent! Scott Tobin was the instructor and he explained thing very well. He kept the session lively and was very informative, helpful and friendly. There were questions from actual installs that came up and he contacted tech support and answered them on the spot. I have been in quite a few training classes but I would say this was at the top of the list. I look forward to taking Level 2 online and hopefully be in one of Scott's training classes for level 3. |
good | Wednesday the 24th April 2013 at 16:46 Enjoyed the session. It was informative and casual. The three quote tasks were good and interesting! Thanks Paxton. |
good | Wednesday the 24th April 2013 at 15:14 Extremely helpfull - should make life a bit easier - many thanks |
good | Wednesday the 24th April 2013 at 15:10 Dave was very helpful. Although unable to help directly due to outside issues, gave plenty of options & was very friendly. |
good | Wednesday the 24th April 2013 at 10:11 As helpfull as always |
good | Wednesday the 24th April 2013 at 09:47 Bang on assistance as usual, much appreciated. |
good | Wednesday the 24th April 2013 at 09:41 Excellent customer services, efficient and very pleasant. A welcome change in contrast to other companies!!! |
good | Wednesday the 24th April 2013 at 07:51 Bedankt, Jeroen... |
good | Wednesday the 24th April 2013 at 07:42 Duidelijk en leerzaam. Een prachtige productenreeks, die perfect op elkaar is afgestemd. |
good | Wednesday the 24th April 2013 at 07:11 Ik vond het een duidelijke uitleg over de paxton producten. Ik wist niet dat Paxton toch nog zo een uitgebreid producten pakket heeft. |
good | Tuesday the 23rd April 2013 at 21:51 great job. tx, |
good | Tuesday the 23rd April 2013 at 20:23 Nick was particularly helpful and keen to ensure we understood what we had covered. He took time to explain the equipment in some detail and answered all our questions with confidence and knowledge. |
good | Tuesday the 23rd April 2013 at 20:15 Extremely helpful as always. |
good | Tuesday the 23rd April 2013 at 20:09 Good support |
good | Tuesday the 23rd April 2013 at 18:58 Great again |
good | Tuesday the 23rd April 2013 at 17:30 Always helpful. Spoke with Paul and got the necessary answer. Thanks. |
good | Tuesday the 23rd April 2013 at 16:50 Great company to work with |
good | Tuesday the 23rd April 2013 at 12:22 Worked after rebooting the main workstation. |
good | Tuesday the 23rd April 2013 at 11:59 Helpfull and efficient as always .............probably the best customer support in the industry |
good | Tuesday the 23rd April 2013 at 05:54 Problem with a pax-lock not working. Was given loads of tips to try and get it working but in the end had to swap it out for my demo one which worked instantly. Put the non working one back on the demo door and it suddenly started working. Still unsure what the problem was but I think they were as helpful as they could be not being on site |
good | Monday the 22nd April 2013 at 20:38 Chris was very helpful and kept the information understandable for me. Koodos to Chris!! |
good | Monday the 22nd April 2013 at 16:34 I phoned up with a problem that was of our own making and was helped efficiently and courteously. Very Happy |
good | Monday the 22nd April 2013 at 13:37 A fantastic morning with Paxton strongly recommendable for intallers who are serious about access control. Definitely a company with an eye on the future. With a customer service department second to none. Colin Greenwood CEO (Teal Services Ltd) |
good | Monday the 22nd April 2013 at 12:56 great job as always |
good | Monday the 22nd April 2013 at 11:58 Never had a problem. Thank you again all. |
good | Monday the 22nd April 2013 at 09:56 Very quick and knowledgeable |
good | Monday the 22nd April 2013 at 09:41 Great service from Paxton and Derek. |
good | Monday the 22nd April 2013 at 09:39 Great service as always. |
good | Sunday the 21st April 2013 at 18:18 Your technical support team were very helpful and we sorted out our issue with the loss of comms on the network system left fully operational many thanks |
good | Friday the 19th April 2013 at 15:45 Great instant service |
good | Friday the 19th April 2013 at 15:33 As usual a very informative meeting with Paxton. Am impressed with the new equipment and how easy it looks to program |
good | Friday the 19th April 2013 at 12:33 As usual when I contact your technical office I get good valuable advice with a smile. |
good | Friday the 19th April 2013 at 10:56 Excellent service & communication, always a pleasure to call you guys |
good | Friday the 19th April 2013 at 09:36 Tom, well done as always. We identified today your competitors are enabling both relays individually per reader fitted on single door controllers now, allowing in our situation for 'Turnstile mode' . Look forward to seeing the future changes discussed with you with Net2Plus. Will continue following your products in the future. Thank you for chatting with Chris and myself, and answering many probing questions! TA Mike. |
good | Friday the 19th April 2013 at 08:16 Thanks for all your help Derek :-) |
good | Thursday the 18th April 2013 at 19:08 Excellent help and sent files I needed immediately. Could not have been better. |
good | Thursday the 18th April 2013 at 17:32 Very hands-on informative course. Good trainer. Nice offices! |
good | Thursday the 18th April 2013 at 16:46 We did everything but the ACU had to be replaced. This same trouble is happening on other units. |
good | Thursday the 18th April 2013 at 16:12 Michelle was very knowledgeable, helpful and ran an excellent friendly and interesting training session. Would be very interested in your advanced training course if you decide to run them around the country. |
good | Thursday the 18th April 2013 at 15:56 Not a big query this time, but always dealt with with courtesy. |
good | Thursday the 18th April 2013 at 13:50 Very professional, thank you. |
good | Thursday the 18th April 2013 at 12:36 Excellent technical support from Paxton as usual in a friendly and helpful manner. |
good | Thursday the 18th April 2013 at 11:23 Fantastic as usual, fixed fault over phone happy customer |
good | Thursday the 18th April 2013 at 11:14 very good although your company were unable to helpus your colleague forwarded us to a company that were able to. Not a lot of people would take the time to do that if they were not going to get the benefits. |
good | Thursday the 18th April 2013 at 10:50 Fantastic Service, great answer. Thanks!! |
good | Thursday the 18th April 2013 at 09:48 I am the owner of the company but one of my engineers called for technical help yesterday afternoon and he commented on how helpful the person was on the other end of the phone and basically managed to help us complete a job and consequently made us look efficient. Many thanks |
good | Thursday the 18th April 2013 at 08:02 An extensive product range and Nick obviously knows it very well. We were "blown away" by his in depth knowledge and explanations. Thankyou. |
good | Wednesday the 17th April 2013 at 20:22 Great as normal Thanks |
good | Wednesday the 17th April 2013 at 19:35 Helpful as always. Got the answer I needed, and the job done. thanks. Neal. |
good | Wednesday the 17th April 2013 at 17:43 HAD A LOT OF TIME TO TALK TO YOU VERY GOOD SERVICE SORTED JOB OUT THANKS |
good | Wednesday the 17th April 2013 at 16:04 GREG CHAPMAN ASSISTED VERY WELL IN HELPING REGISTER OUR PAXTON NET2ACCESS ANYWHERE SYSTEM WITH YOUR SERVER. IT WORKS FINE AND HE WAS QUITE HELPFUL. FOR YOUR RECORDS, HIS FULL NAME IS GREG CHAPMAN. AFTER A FEW WEEKS OF OPERATIONAL EXPERIENCE, YOUR SYSTEM IS FULFILLING OUR EXPECTATIONS. |
good | Wednesday the 17th April 2013 at 14:24 I had a great meeting with Tom as he introduced me to amazing Net2 Entry system. Much more powerful and flexible than I had understood before. Thanks Tom! |
good | Wednesday the 17th April 2013 at 14:20 Very fast response to my query, and a charming representative of your firm. |
good | Wednesday the 17th April 2013 at 13:59 Fantastic technical support as always :) |
good | Wednesday the 17th April 2013 at 09:44 As an electrical engineer rather than an access control installer, I often find myself using the paxton support line, they are always very helpful, polite and professional, I would definitely recommend them. Danny Fell Yorkshire Electrical Services |
good | Wednesday the 17th April 2013 at 09:37 Very good trainning, even though we already install and and maintain Paxton Net2 systems we still found items of intrest in the course. |
good | Wednesday the 17th April 2013 at 08:08 As aways very good |
good | Tuesday the 16th April 2013 at 21:21 Many thanks for the support once again. |
good | Tuesday the 16th April 2013 at 17:11 Nick Swift was very helpful and informative. |
good | Tuesday the 16th April 2013 at 14:51 It is always a pleasure for me when I find it is necessary to contact Paxton Access Technical department as they are very knowledgeable about their system and always come up with a solution. Today Kerri was very helpful and informative about a system that I need to upgrade. Many thanks. |
good | Tuesday the 16th April 2013 at 14:10 E-mailed a query at 9.45am and received a telephone call resolving the matter at 2pm. |
good | Tuesday the 16th April 2013 at 01:37 Ruben has always been very helpful. He is very sharp and knows the product. |
good | Monday the 15th April 2013 at 21:57 Kevin well done a focused meeting with good follow up actions Guy |
good | Monday the 15th April 2013 at 18:04 Spoke to Steve he was very switched on and focused, I was on a remote site without internet, but Steve still gave me all the details and I successfully downloaded the latest firmware when I got back to my office. |
good | Monday the 15th April 2013 at 14:51 As knowledgeable as ever, good to catch up with you again Tom. Come on Paxton hurry up with that vandal resistant entry panel and the flush hands free video handsets! |
good | Monday the 15th April 2013 at 14:30 The advice I needed was provided and I am very happy with the support received. |
good | Monday the 15th April 2013 at 11:59 The most usefull technical support I have used in a long while. Its great that calling goes straight theough to someone I can talk to, No "please press 99 for technical support" Great help. Thanks. |
good | Saturday the 13th April 2013 at 09:41 Excellent, really helpful !! |
good | Saturday the 13th April 2013 at 09:28 Found the First Lady I spoke to not sure on fault but did get an answer from 2nd line. When phoning back for same fault the person I spoke to had the answer strait away had seen before. Still both we're very good and did there utmost to help and find a solution. |
good | Friday the 12th April 2013 at 21:07 We started trialing Paxton equipment over the past 12 months ,it's so user friendly and the single door kits could be installed with little or no experience,the reps have really gone the extra mile with customer service when we have had any tech issues, even taking calls well after hours on a Friday evening and going to site the following Saturday morning with replacement parts to Get the problem sorted ,and even gave our client complimentary extras for the disruption All in all I believe Paxton are really hitting the nail on head with a finely tuned Balance of product functionality and customer service a breath of fresh air to the Industry which deserves recognition |
good | Friday the 12th April 2013 at 19:23 Version 4.21 all doors in lockdown. Error in software. Easily repaired with reinstatement of acu's. Thanks for the help. |
good | Friday the 12th April 2013 at 17:51 Would like the Paxton website to provide an end-user link to installers in Ireland in the 'find an installer' section, perhaps to the PSA register of licensed access control installers. |
good | Friday the 12th April 2013 at 17:46 Very happy with course and give me good knowledge of Paxton electrical access. Will lok forward to doing advanced course. |
good | Friday the 12th April 2013 at 16:48 Good guy very informative,nice to have a chat with. |
good | Friday the 12th April 2013 at 13:32 always polite and helpful |
good | Friday the 12th April 2013 at 13:11 Very helpful. |
good | Friday the 12th April 2013 at 12:42 Impressive customer focus, if only more companies could take a leaf out of your book. Your staff are efficient, curteous and a pleasure to deal with. Cathy GTC |
good | Friday the 12th April 2013 at 11:14 As usual, received the answers I wanted immediately. By far the best customer service in the industry. |
good | Friday the 12th April 2013 at 11:02 Better than good, thanks again! |
good | Friday the 12th April 2013 at 10:35 As always, very helpful. Please keep up your excellent customer support. Many thanks again for your assistance |
good | Friday the 12th April 2013 at 09:25 Exceptional company, exceptional products, exceptional staff. |
good | Friday the 12th April 2013 at 06:07 immer wieder eine freude |
good | Thursday the 11th April 2013 at 20:21 Very helpful and knowledgeable |
good | Thursday the 11th April 2013 at 16:45 very good good training well presented and the products are of high quality. |
good | Thursday the 11th April 2013 at 15:52 Excellent customer service/tech support as always. |
good | Thursday the 11th April 2013 at 10:25 Gerald has been very helpful and has provided a good service ensuring the problem was resolved, however the main issue was connected to the installer who has now fixed the problem. |
good | Thursday the 11th April 2013 at 08:25 Sehr gute Schulung, gut vermittelt und erklärt. A.Werner |
good | Wednesday the 10th April 2013 at 20:32 The service wasn't good it was really good Thanks Paul |
good | Wednesday the 10th April 2013 at 16:34 Excellent |
good | Wednesday the 10th April 2013 at 13:54 Great Support, and Andrew was really informative and knew his stuff. It was a pleasure to call Paxton Support. |
good | Wednesday the 10th April 2013 at 13:43 Excellent training. Engineers found it beneficial. |
good | Wednesday the 10th April 2013 at 12:39 Very friendly and informative thankyou - Chris @ Hennessy Fore & Security |
good | Wednesday the 10th April 2013 at 11:19 Very good and fast service |
good | Wednesday the 10th April 2013 at 11:05 Very helpful, gave great technical advice. |
good | Wednesday the 10th April 2013 at 11:04 TOP TECH HELP LINE A+++++++++++++++++++++ |
good | Wednesday the 10th April 2013 at 10:00 As always, Paxton technical support very helpful and knowledgable...... Many thanks |
good | Wednesday the 10th April 2013 at 07:45 Paxton Top bedrijf met een goede produktenlijn Stefan bedankt voor je komst en je interesse in Facility Services Nederland BV & Vidiled. |
good | Tuesday the 9th April 2013 at 23:17 Very informative |
good | Tuesday the 9th April 2013 at 20:12 Great help. Thanks |
good | Tuesday the 9th April 2013 at 20:09 Its always a pleasure to talk to people with an in depth product knowlwedge |
good | Tuesday the 9th April 2013 at 16:07 Greg was extremely helpful and thorough in resolving our access issue with your system. |
good | Tuesday the 9th April 2013 at 15:03 Very helpful |
good | Tuesday the 9th April 2013 at 14:20 Really helpful and friendly throughout the call, always been a pleasure to deal with. thanks very much :) |
good | Tuesday the 9th April 2013 at 12:48 People always very helpful |
good | Tuesday the 9th April 2013 at 12:05 Good as always!! |
good | Monday the 8th April 2013 at 19:16 Zoals bij de lite training , heel intressant en leerrijk. Ook voldoende tijd om vragen en suggestie te stellen. |
good | Monday the 8th April 2013 at 18:20 Problem still not resolved despite excellent help...will need to contact again ! |
good | Monday the 8th April 2013 at 18:06 staff helpfull as allways |
good | Monday the 8th April 2013 at 17:32 Thanks for the coffee Andrew. Kind regards Ian Interconnect |
good | Monday the 8th April 2013 at 17:27 Very good. Problem solved within minuits |
good | Monday the 8th April 2013 at 17:26 The course was great, very helpful, trainer was very good and I would like to progress to the next course if possible. Thanks again Craig |
good | Monday the 8th April 2013 at 16:43 I was dealt with very well and efficiently. |
good | Monday the 8th April 2013 at 15:55 I was expecting to be passed 'on', however my problem was sorted straight away. |
good | Monday the 8th April 2013 at 15:47 Very efficient and knowledgeable service from Dave, tops marks. Regards, Malcolm, Lock Doctor, Ireland |
good | Monday the 8th April 2013 at 15:30 SUPERB AS USUAL |
good | Monday the 8th April 2013 at 13:16 If all my suppliers technical assistance were this helpful and genuinely as polite , my Job would be a damn site easier. Thank you. |
good | Monday the 8th April 2013 at 10:38 Very helpful meeting |
good | Friday the 5th April 2013 at 20:11 The Representative was extremely helpful and made it very easy for me to understand what I needed for the job I'm quoting. |
good | Friday the 5th April 2013 at 17:05 As always polite, knows the product and 1st time solution |
good | Friday the 5th April 2013 at 16:38 excellent technical support as nornal many thanks safe zone security systems |
good | Friday the 5th April 2013 at 15:29 Thank you for finding time to see me. regards Chris Gadd at secom plc |
good | Friday the 5th April 2013 at 15:21 Life saver ! Without your help I would have been stuck , many thanks for all your assistance (I called 3 times) thank you once again Myerscough college |
good | Friday the 5th April 2013 at 13:05 Great knowledge, great help |
good | Friday the 5th April 2013 at 12:27 I have called several times in the last few days, customer service and information received was excellent. |
good | Friday the 5th April 2013 at 10:54 Would be helpful if you could order over the phone . |
good | Friday the 5th April 2013 at 10:49 Best and Quickest response from a supplier I have ever had, very helpful and nice. |
good | Friday the 5th April 2013 at 10:47 Many Thanks, Great Service |
good | Friday the 5th April 2013 at 10:03 Paul knew what he was talking about as usual. Most helpful. I particularly like that the phone is answered by a human and that that human can, almost always, answer whatever question is asked. Makes a refreshing change from "Please listen to the following 10 options......Your call is important to us and will be answered shortly.....you are number 98 in the queue" etc. Thank you. |
good | Friday the 5th April 2013 at 00:36 good product, great info |
good | Thursday the 4th April 2013 at 20:44 Training was very well carried out and explained in a way that was very understanding. The practical elements were also very beneficial as it meant getting hands on experience with the equipment. |
good | Thursday the 4th April 2013 at 17:06 Derek as always is very informative and articulate offering excellent support. |
good | Thursday the 4th April 2013 at 14:45 Very very informative! Easy to understand with great tips to speed up programming time! The 2 presenters are great at what they do a total Credit to the training sessions! Looking forward to the advances course now! A very Happy installer !!!! |
good | Thursday the 4th April 2013 at 14:14 I attended the Paxton training in Belfast! What a grat bunch of People work for Pacton! Phoned technical about a device and within mins I was emailed the tec spec !!! Many Many thanks |
good | Thursday the 4th April 2013 at 11:55 Always an excellent service |
poor | Thursday the 4th April 2013 at 11:32 Requested a couple of cap bases for Vandal Proof Readers. Received gaskets for Vandal Resistant Keypads. Excellent service otherwise. |
good | Thursday the 4th April 2013 at 11:24 Received the fix within seconds of describing my issue. Many Thanks. |
good | Thursday the 4th April 2013 at 08:54 the call was handled very professionally as usual, the problem i have is with the Paxton long range readers, i changed the sub net of all the ACU's (30 ACU's) on the network and every one worked fine except the 3 long range readers lost their data which meant the keycards stopped working again. this is the 3rd time these keycards have stopped working and as such it needs a site visit to attach the hands free reader to allow the keycards to be read before disabling it again so the will only work on the press of the button. should this be the case or is it a bug in the software? these readers were not powered down so should not have lost their data!! |
good | Thursday the 4th April 2013 at 08:34 A very helpful call. My problem was dealt with mmediately by expert staff. |
good | Wednesday the 3rd April 2013 at 19:28 Many thanks |
good | Wednesday the 3rd April 2013 at 17:52 The Sales Officer from Paxton was very professional and extremly polite. He fully explained the benefits of Paxton and the available options to our potential client. We also received a report on the meeting. We will revert in due course with the clients decision of how to proceed. |
good | Wednesday the 3rd April 2013 at 16:58 Excellent service as always. Kind Regards Martin Kirsop Comsol (A very happy customer!) |
good | Wednesday the 3rd April 2013 at 14:08 EXCELLENT SERVICE AS ALWAYS |
good | Wednesday the 3rd April 2013 at 13:47 Excellent as always. GD Security LTD Stephen Keogh Sales Manager. |
good | Wednesday the 3rd April 2013 at 13:13 the technical personnel i spoke with was able to answer my questions and he also gave me advice on how best to proceed with my installation |
good | Wednesday the 3rd April 2013 at 11:45 The customer service was excellent. The operative was understanding, patient, prepared to go at my pace and willing to clarify my questions before proceeding. He understood the product and made the contact painless and with support of the second line resolved the problem. Well done. |
good | Wednesday the 3rd April 2013 at 10:35 Assisted by Chris, very helpful |
good | Wednesday the 3rd April 2013 at 09:32 The right information straight away. |
good | Tuesday the 2nd April 2013 at 20:57 Excellent service from friendly and helpful staff. |
good | Tuesday the 2nd April 2013 at 17:21 Great clear simple and to the point. |
good | Tuesday the 2nd April 2013 at 16:10 Rubin helped me with my issue quickly. He always has the answers and is a very competent tech. |
good | Tuesday the 2nd April 2013 at 15:31 So far your guys have been very helpfull |
good | Tuesday the 2nd April 2013 at 15:27 First calss service as always |
good | Tuesday the 2nd April 2013 at 15:12 Excellent training course, very well presented. Would like to be able to do the advance course next!!!!!!!! A few sandwiches wouldn't have a gone a miss!!!!!!!!!!! |
good | Tuesday the 2nd April 2013 at 14:30 Excellent services provided and very helpful. You learn something new every day and I certainly did this afternoon. Kind regards Kevin Mowat Welcome Gate |
good | Tuesday the 2nd April 2013 at 14:01 Always, always helpful. |
good | Tuesday the 2nd April 2013 at 13:47 Good overall presentation of Paxton Products and general Net 2 Setup. We would be interested in more advanced training of Net2 PRO features (fire Alarm Integration, Rules etc..) |
good | Monday the 1st April 2013 at 20:36 Great technical support experience as always. |
good | Monday the 1st April 2013 at 10:45 great information and great presentation thank you |
good | Saturday the 30th March 2013 at 14:25 My request was sorted out very easily and in a very short 5 min window. Thank you. |
good | Saturday the 30th March 2013 at 08:12 Ray and Ted are the best. Sometimes we get stuck in a rut and don't look past the basics that we have sold. There is a lot of changes since last time I looked real close at this software. My first class was with 2.33, so it has been a while. |
good | Friday the 29th March 2013 at 21:15 I had the pleasure to deal with a rep named Greg, he was very polite and helpful. This was by far the best experience that I've ever had speaking with tech support. |
good | Friday the 29th March 2013 at 20:15 Great into class. Thanks! Corey |
good | Friday the 29th March 2013 at 19:08 Jeroen, je bent de beste trainer van alle opleidingen die ik ooit heb gevolgd in mijn leven. en dit zijn er veel.... Duidelijk, gestructureerd, met kennis van zaken en hands on dus ook praktisch. Bedankt. Filiep |
good | Friday the 29th March 2013 at 18:46 Was very pleased to have Ray in our shop. Amazing product, great presentation. Thank you all. |
good | Friday the 29th March 2013 at 18:42 I'm sure Paxton, its product and trainer like Ray and his team will take our company to a highest level. |
good | Friday the 29th March 2013 at 16:38 As usual, Ruben was excellent! |
good | Thursday the 28th March 2013 at 22:23 First Class service as always! |
good | Thursday the 28th March 2013 at 15:52 Very prompt reply |
good | Thursday the 28th March 2013 at 15:26 Training course was very well prepared and delivered. It was informative and the hands on practicals made it even easier to understand. |
good | Thursday the 28th March 2013 at 14:32 Excellent technical help |
good | Thursday the 28th March 2013 at 13:10 Brilliant, clear and friendly service. |
good | Thursday the 28th March 2013 at 11:08 the first ever contact to Paxton was superb, account created, questions answered i was left wanting nothing if the product is only half as good as the service it will be brilliant Thanks Martin |
good | Thursday the 28th March 2013 at 09:39 Ian was excellent and knowledgeable. The training was delivered at a comfortable pace with everything explained with the correct level of detail. |
good | Thursday the 28th March 2013 at 08:19 Customer service is fantastic as usual. I have just been telling another staff member how good it was and how I wished all companies were like it. |
good | Thursday the 28th March 2013 at 04:43 Your customer service has been great every time I have called. Thank you for great products and even better customer service. |
average | Wednesday the 27th March 2013 at 21:06 Not the necessary background available, nice member of staff suggested generic answers to unusual issue. Second line suggestions based on information presented by staff but did not reflect issue resolve issue independantly |
good | Wednesday the 27th March 2013 at 17:49 Paxton Technical Support was quick to reply to our email inquiry. When calling support our issue was handled in a professional manner. Our issue was resolved within 24 Hours. Thank you! |
good | Wednesday the 27th March 2013 at 17:33 Excellent course that was well delivered by a very knowledgeable instructor. We would be very keen to do other courses in the very near future. |
good | Wednesday the 27th March 2013 at 16:54 Great support as always |
good | Wednesday the 27th March 2013 at 14:35 Helpful as always |
good | Wednesday the 27th March 2013 at 11:44 Very patient, got everything I needed. |
good | Wednesday the 27th March 2013 at 11:39 Straight to the point and worked as instructed Thanks |
good | Wednesday the 27th March 2013 at 06:35 The best after sales service I have experienced in a long time. Clear, informative, friendly and very helpful. After dealing with BT for the last 6 weeks with issues you were a breath of fresh air. Thank you. |
good | Wednesday the 27th March 2013 at 04:39 Always great problem resolution and quick response time. Ruben always has the answers I need when I need them. Great job guys. |
good | Tuesday the 26th March 2013 at 21:28 Thankyou, always helpful. |
good | Tuesday the 26th March 2013 at 18:44 Excellent support as always. A potentially nightmare commission was quickly resolved, thanks again to your technician. |
good | Tuesday the 26th March 2013 at 17:40 The course was far better than what I was expecting. The programming & hands on aspects where both very thorough, went into good detail on both. Michelle was great! |
good | Tuesday the 26th March 2013 at 16:44 Your Gareth Swallow was most helpful, thanks |
good | Tuesday the 26th March 2013 at 16:41 Duidelijke uitleg van een mooie productreeks. |
good | Tuesday the 26th March 2013 at 15:57 Excellent - Kevin Jones assistance on site during the demo / field test was much appreciated. |
good | Tuesday the 26th March 2013 at 15:36 As always Paxton go above & beyond!! |
good | Tuesday the 26th March 2013 at 15:29 Helpful and professional as usual! |
good | Tuesday the 26th March 2013 at 15:17 always very helpful! |
good | Tuesday the 26th March 2013 at 14:59 The morning training session was very helpfull, have been using the products for a while now and still found some new features I had not seen before. Ian (Trainer) knows his stuff |
good | Tuesday the 26th March 2013 at 14:56 The support staff I spoke to was very pleasant and helpful. |
good | Tuesday the 26th March 2013 at 14:06 Very good training and some great products |
good | Tuesday the 26th March 2013 at 14:05 Really enjoyed the training, most useful. Ian was very helpful, knowledgable and not boring. Enjoyed having a practical element as well. Only suggestion would be to produce the instruction leaflets and catalogue on a usb stick, rather than providing the pens and paper. Thank you Paxton, but can we have another tick box up here for "excellent"!! |
good | Tuesday the 26th March 2013 at 11:24 Very helpful, much better than PAC. |
good | Tuesday the 26th March 2013 at 09:29 very helpful with clear instructions |
good | Tuesday the 26th March 2013 at 01:49 Ray did a fantastic job and I'm confident the customer will support Paxton products. Thanks! Corey Edwards Clark Security Products / Anaheim |
good | Monday the 25th March 2013 at 19:20 Great very informative Derek knows his product thanks |
good | Monday the 25th March 2013 at 18:53 exceptional Presenter. Covered all the features and benefits in an easy to understand path. |
good | Monday the 25th March 2013 at 18:18 Good as usual |
good | Monday the 25th March 2013 at 17:07 Excellent in depth training. Trainer very knowledgable and answered all questions without any hesitation. Looking forward to installing the kit and working with the Paxton team again in the near future. |
good | Monday the 25th March 2013 at 09:48 Excellent |
good | Monday the 25th March 2013 at 09:10 Excellent as always |
good | Friday the 22nd March 2013 at 19:22 An excellent day of more in depth training. Good surroundings and plenty of time on the software configuration. Andy is an excellent tutor and Net2 seems to be a really capable product. Only one thing that I would have liked to have seen: A fully populated system that is setup to do every kind of integration, the kind of thing that you see in a sales demo room that really gets you thinking what you could make the system do. Thanks. |
good | Friday the 22nd March 2013 at 17:34 Paxton tech support are always very polite and helpful when you phone. |
average | Friday the 22nd March 2013 at 15:42 Niet het gevoel gehad dat ik iets terug meegenomen heb. Wel een zeer goed ontvangst en verzorgde infrastructuur. Zeker is het belangrijk om contacten te onderhouden, dus dit onthoud ik vooral na vandaag. |
good | Friday the 22nd March 2013 at 15:32 We have just had the Net2 advanced training session with Michelle Connor; I would highly recommend this training to any installing or specifying. Well worth the time, many thanks. Chris Fields Vanguard Security Services Limited |
good | Friday the 22nd March 2013 at 13:29 Very helpful and Friendly |
good | Friday the 22nd March 2013 at 12:50 Customer support is Excellent, Good is an injustice. |
good | Friday the 22nd March 2013 at 11:55 A good introduction to the products - I presume Paxton expects that the candidates have familiarity with Network products. Similar courses from other manufactures tend to get tied up explaining the difference between MAC addresses and IP addresses, fortunately this was not the case, so we could concentrate on the products. Well done Andy. |
good | Friday the 22nd March 2013 at 11:15 Very Informative help |
good | Friday the 22nd March 2013 at 11:03 i am still wating for a respons from tec support re a job that gives Gohst readings |
good | Friday the 22nd March 2013 at 10:26 Im not one for surveys, but if the service is very good the least I can do is to alert other potential users of paxton products that they will be looked after,the kit is good,the back up is even better! |
good | Friday the 22nd March 2013 at 09:11 Quick clear help. |
good | Friday the 22nd March 2013 at 08:49 Tom's demonstration of the Net2 entry system was excellent and he was more than able to answer the questions we had. A vandal resistant door call panel and DDA modifications are awaited with interest. |
good | Friday the 22nd March 2013 at 08:47 Great, efficient service! |
good | Friday the 22nd March 2013 at 02:37 Great service from the US office. First representative was not sure of the answer to my question. I was then called by another rep. All after 5 pm. Great service. |
good | Thursday the 21st March 2013 at 21:15 Great tech support.Very professional |
good | Thursday the 21st March 2013 at 20:58 Very helpful in solving our problem. Many thanks |
good | Thursday the 21st March 2013 at 20:20 Really helpful and knowledgable. Sorted out the NET 2 problem within minutes. High recommend using Paxton as the products are easy to use with a great technical helpline. |
good | Thursday the 21st March 2013 at 17:31 The trainer and training room were great, there was plenty of equipment to use, however, I would have preferred more structure to the software config. stage. |
good | Thursday the 21st March 2013 at 16:57 All good Thanks |
good | Thursday the 21st March 2013 at 16:29 Very helpful, very friendly and fixed my problem straight away. I am very happy. |
good | Thursday the 21st March 2013 at 15:38 Helped provide great insight while onsite at a customer's location. We have opened up another product to the customer that we first did not know would work for them. Devon did a great job of presenting and should help us close the deal. |
good | Thursday the 21st March 2013 at 15:08 The support I have received from Paxton is nothing less than exemplary. Your representative was polite, knowledgeable and above all helpful. |
good | Thursday the 21st March 2013 at 14:13 Quick and efficient, just how support should be provided! |
good | Thursday the 21st March 2013 at 14:01 Very useful training morning. Ian has been very patient with 4 head strong engineers. A few items to put on the wish list including the contact input to be able to be configured in the triggers for cause & effect. (Tamper + PSU inputs could also be included) |
good | Thursday the 21st March 2013 at 12:49 Das System von Paxton hat mir sehr gefallen. Es läßt sich sehr einfach installieren und in Betrieb nehmen. Wir werden darauf zuirückkommen. Danke. |
good | Thursday the 21st March 2013 at 12:42 Excellent, quick understanding of what I needed to know. Very helpful |
good | Thursday the 21st March 2013 at 11:24 always hepful |
good | Thursday the 21st March 2013 at 11:01 Vielen Dank |
good | Thursday the 21st March 2013 at 10:45 The Operator I spoke with was Mike. I explained what we were trying to achieve which he fully understood and talked me through how this could be achieved along with assistance in finding the applicable application notes on your website. Excellent support not just good. My thanks to Mike |
good | Wednesday the 20th March 2013 at 22:24 Kevin was very informative and well accomplished with the products and handled any questions from the client very well . |
good | Wednesday the 20th March 2013 at 20:17 Good to catch up with NIck again, very informative meeting. Nick has an excellent knowledge of the Paxton products and explains himself very weel. |
good | Wednesday the 20th March 2013 at 20:12 Informative, interesting and well deliveried. Thanks |
good | Wednesday the 20th March 2013 at 19:09 Very good knowledge of product and its abilities. |
good | Wednesday the 20th March 2013 at 13:13 Return dealt with very efficiently. Advanced replacement was sent immediately upon request. |
good | Wednesday the 20th March 2013 at 07:32 Good presentation! great new product! |
good | Tuesday the 19th March 2013 at 21:43 Derek asked if he could arrive early, but only he was told if he brought Jaffa Cakes which he did without argument and actually he brought a double packet. He was very courteous and very helpful during our meeting and is an absolute credit to Paxton. |
good | Tuesday the 19th March 2013 at 20:40 Zeer directe en professionele productpresentatie. |
good | Tuesday the 19th March 2013 at 18:34 As Usual , great support, friendly, and efficent, this is one of the points we use Paxton over other companies |
good | Tuesday the 19th March 2013 at 15:39 Not only did Matt answer the call and identify my company immediately but he also handled my query clearly and quickly. Very many thanks - impressive. |
good | Tuesday the 19th March 2013 at 14:53 Very helpful in finding what I needed for my customer www.LockMonster.co.uk |
good | Tuesday the 19th March 2013 at 13:25 exceptional service well done |
good | Tuesday the 19th March 2013 at 13:17 Very Good service from Oraldo |
good | Tuesday the 19th March 2013 at 09:13 Leerrijk, overzichtelijk en enthousiast gepresenteerd. |
good | Tuesday the 19th March 2013 at 07:35 Nick has obviously got a good knowledge of your equipment and is very able to communicate that knowledge. He mentioned some ttraining which we would like to take you up on at some point in the future, Regards Niall Garner Ranger Security |
good | Monday the 18th March 2013 at 21:23 Although I seldom have to call tech support, when I do, I always get the right answers. Thanks, Dan |
good | Monday the 18th March 2013 at 18:02 Leuke meeting met heel veel Paxton info. Laat het even bezinken en zie zeker mogelijkheden. |
good | Monday the 18th March 2013 at 16:43 Extremely Helpful. Knowing this sort of help and backup is available gives great peace of mind when we are up against it on site. |
good | Monday the 18th March 2013 at 14:58 Kept everything fun and upbeat. interesting stuff to listen to |
good | Monday the 18th March 2013 at 13:52 Always Great Support hence why we use your products |
good | Monday the 18th March 2013 at 12:37 great, as always |
good | Monday the 18th March 2013 at 12:24 Excellent customer service One of the best customer service I have used compared with BT, British Gas and the list could go on for a very long time. Thank you |
good | Monday the 18th March 2013 at 09:07 Usual helpful & professional response. |
poor | Monday the 18th March 2013 at 07:58 I did not reveive an email as advised last Thursday |
good | Saturday the 16th March 2013 at 00:01 Very knowledgeable presenter with good materials, solid training session all the way around. |
good | Friday the 15th March 2013 at 21:22 I love your system and look forward to installing it for my customers. |
good | Friday the 15th March 2013 at 16:57 As always a prompt efficient and friendly service. BEST CUSTOMERS SERVICE IN THE WORLD!!! |
good | Friday the 15th March 2013 at 16:06 wish other support teams were as helpful as the guy who helped me. |
good | Friday the 15th March 2013 at 15:43 Firstly many Thanks to Michelle for fitting us in to her busy week. This was our second training session with Michelle this week. With the intro training session still fresh in our minds she had us back into it right from the start, so we could gain as much as we could from this session. Yet another well delivered training presentation with some in depth hands on commissioning and setup. Michelle’s knowledge of the products is exceptional and this accompanied with her background on the tools allows her to deliver a presentation that is not just boring text book stuff. She is keen for engineers to ask questions no matter how simple you may think they are. Paxton for us is new so understanding the products and software is essential. The software and its more in depth features were covered well in this mornings session. Thank you again :-) Shaun Watson Interactive Security Solutions |
good | Friday the 15th March 2013 at 12:02 My simple enquiry about a delivery was handled politely and efficiently. A pleasant company to deal with |
good | Friday the 15th March 2013 at 11:45 Dealt with quickly with no issues. |
good | Friday the 15th March 2013 at 09:59 VERY GOOD QUALITY SUPPORT, THANKS |
good | Friday the 15th March 2013 at 08:28 The course was well structured, with a good balance of theory to practical, and brought me up to date with some of the newer products. Many thanks for the course, well worth doing. Dave Ridley |
good | Thursday the 14th March 2013 at 22:02 I found the training very informative and well structured. It gave me the confidence to progress with installations and the reassurance there is support available if required. Thank you. |
good | Thursday the 14th March 2013 at 22:00 really impressed I look forward to go to next course the course is very well organized I would definitely recommend Paxton course to people Many thanks to Steven |
good | Thursday the 14th March 2013 at 16:39 Andy is very infomative has helped us be aware of all the Paxton offers for product and sevice. Very happy with his input and experiance thank you. Regards, Daniel Collins IC2 Technical Director |
good | Thursday the 14th March 2013 at 15:36 We found Anthony Searle to be very amenable, and felt that we could work with him. His knowledge of, and his ability to explain your products was very impressive. We look forward to working with you. Thank you to Anthony. |
good | Thursday the 14th March 2013 at 15:30 Jeroen luisterde goed naar onze behoeften, kon zich goed inleven in de projecten die wij voor ogen hadden. |
good | Thursday the 14th March 2013 at 12:35 I am very pleased with the Paxton range of equipment and the very high level of customer support that we have recieved from Paxton for more than 10 years. Servian as a company will continue to use Paxton products and would not hesitate to recomend them to others. Frank Muller Managing Director Servian Fire and Security services Ltd. |
good | Thursday the 14th March 2013 at 11:05 Called back as promised with information |
good | Thursday the 14th March 2013 at 11:03 My enquiry was dealt with quickly, Thanks |
good | Thursday the 14th March 2013 at 10:39 Derek is always a welcome visitor to the office, we find him helpful and stimulating, his knowledge of Paxton products and their applications often opens up new possibilities we had perhaps overlooked |
good | Thursday the 14th March 2013 at 09:05 Great service as usual thanks. |
good | Thursday the 14th March 2013 at 08:07 I called this morning expecting an automated system or answer phone, the lady that answered my call in less then three rings of the phone, was cheerful, friendly and very helpful. She sorted my request fast and efficiently. In a world were customer service can often leave you mystified and disillusioned. Paxton and your operative this morning has restored my faith in after sales service. Thank You, Lee Poole Dynamic Electrical Services Ltd. |
good | Wednesday the 13th March 2013 at 17:42 the phone call was answered promptly, & the gentleman who answered knew exactly how to solve the problem and guided me through whilst i was on the phone. many thanks |
good | Wednesday the 13th March 2013 at 17:23 RE : Gareth Swallow Gareth responded to my query quickly and concisely, and worked the problem through to a successful resolution. A credit to your company. Thanks |
good | Wednesday the 13th March 2013 at 15:34 Very helpful, Thank you |
good | Wednesday the 13th March 2013 at 14:05 Great training, would recommend! |
good | Wednesday the 13th March 2013 at 12:16 Quick to answer phone, Have very unique problem support offered all the support they could. Still grate help. |
good | Wednesday the 13th March 2013 at 11:30 Brilliant service |
good | Wednesday the 13th March 2013 at 10:59 As usual, extremely helpful service, a pleasure to deal with as an installer, many thanks. |
good | Wednesday the 13th March 2013 at 10:45 Staff are very helpful. |
good | Wednesday the 13th March 2013 at 10:23 always receive friendly advise when calling |
good | Wednesday the 13th March 2013 at 09:32 Excellent technical support. Polite, efficient, and resolved the issue first time. |
good | Tuesday the 12th March 2013 at 18:39 Excellent service as usual |
good | Tuesday the 12th March 2013 at 15:44 Always helpful, professional, and easy to talk too. |
good | Tuesday the 12th March 2013 at 12:33 As always, first class service |
good | Tuesday the 12th March 2013 at 11:19 Ruben knew exactly how to help me. Problem solved in less than a minute. |
good | Tuesday the 12th March 2013 at 08:57 Very efficent in answering my enquiry |
good | Tuesday the 12th March 2013 at 07:28 Beste Stefan, Bedankt voor je duidelijke en overzichtelijke training. Je hebt in jullie Experience Center de producten en het gebruik heel goed kunnen visiualiseren. Daarnaast waren ook de gezamelijke gesprekken over marketing, social media en de dagelijkse actieve aanpak motiverend. Bedankt, Eric van 't Hoff |
good | Monday the 11th March 2013 at 22:25 Ruben is always great! |
good | Monday the 11th March 2013 at 15:11 As always, Brilliant! |
good | Monday the 11th March 2013 at 14:43 The feedback tickbox is tricky. Rating the service on this particular call compared to any other company I can think of, the performance is phenomenally good. Compared to other calls I've made to Paxton it was not so hot - it took all of 90 seconds to recognise what I was describing and tell me why it was behaving the way it was! (Putting that into context, I've been using Net2 for about 10 years and currently have about 3,000 users on it, so I'm pretty familiar with it and don't always ask easy questions..) |
good | Monday the 11th March 2013 at 13:23 David Cassell was extrememly helpful and fast response to query! |
good | Monday the 11th March 2013 at 10:33 Excellent and efficient service. |
good | Monday the 11th March 2013 at 10:17 Very informative and very helpful , many thanks |
good | Monday the 11th March 2013 at 09:03 Kevin was very comprehensible and gave a very good demonstration of the equipment and its USPs. I am confident to promote Paxton for future projects. |
good | Friday the 8th March 2013 at 19:49 Another good day at Paxton Access and a chance to discuss their products and their application with a subject matter expert. I have learned a lot in the past two days and recommend attending Paxton training to anyone new to their product range or unfamiliar with their new/emerging products and their software applications. A massive confidence check. |
good | Friday the 8th March 2013 at 17:45 Excellent teacher.....Excellent Product...Exactly the solution I needed |
good | Friday the 8th March 2013 at 16:26 Andrew took ownership of my problem, seeing it through to completion. I was very pleased at the efficiency and professionalism shown throughout the job - thankyou Andrew. |
good | Friday the 8th March 2013 at 16:20 Good quality service as usual |
good | Friday the 8th March 2013 at 14:03 very friendly, clear and helpful ty david |
good | Friday the 8th March 2013 at 12:32 Top Man, Top Company, always great to deal with! |
good | Friday the 8th March 2013 at 10:40 As far as training courses go I very much enjoyed it, Andy is a good speaker and he managed to keep me awake the whole way through! Highly recommend this to anyone at any level in the security industry. |
good | Friday the 8th March 2013 at 09:31 Het was voor een leek ( zoals ik) best pittig om het tempo bij te kunnen houden, maar ik heb wel een hoop geleerd. |
good | Friday the 8th March 2013 at 07:48 very good session |
good | Friday the 8th March 2013 at 07:43 Excellent overview and refresher of Paxton systems and introduction to emerging and new technology. Ideal opportunity to ask questions of the subject matter experts. A good day to keep on top of your game. |
good | Friday the 8th March 2013 at 07:19 I found the course was well structured with all stages explained fully , the small group of 10 worked well, and the overall time of the course didnt try to cram too much in as some courses do leading to confusion and boredom . Overalll a good experience and will certainly be promoting these range of products . |
good | Friday the 8th March 2013 at 04:03 It was an interesting class! Loved it. Thank You Guys! |
good | Friday the 8th March 2013 at 02:34 Pretty well explained as usual, I got the information I needed very quickly via some email links. You guy's put a lot of time into your product support - From an installers point of view it saves us heaps of time on-site as we are well furnished in advance with all the information we need. |
good | Thursday the 7th March 2013 at 19:36 Goede praktische training zonder te veel verkoop bla bla. |
good | Thursday the 7th March 2013 at 18:29 Very good presentation by Andy and extremely informative. I think that Paxton are at the cutting edge of Access Control, they listen to the installers and customers and build on that knowledge to achieve the performance levels they are at, at this moment in time. |
good | Thursday the 7th March 2013 at 16:45 all good thanks |
good | Thursday the 7th March 2013 at 14:26 Contacting Paxton for the first time was a breeze, super friendly helpful staff and got me the information I needed straight away. |
good | Thursday the 7th March 2013 at 14:01 Training was as good as always. very thorough, good clear instruction and documentation from the trainers. All staff were very enthusiastic after the training. Carl Purvin CDI Security Services Ltd |
good | Thursday the 7th March 2013 at 07:59 very impressed, with the guy on the phone, also helped me out with some wiring info. Your making me leave Salto systems forever at the moment. |
good | Thursday the 7th March 2013 at 02:18 Reuben is always extremely helpful. He is very knowledgable and patient in helping out. |
good | Wednesday the 6th March 2013 at 19:26 Excellent meeting yesterday. Thank you guys for all your time. We look forward to developing our working relationship with Paxton. Thank you very much. |
good | Wednesday the 6th March 2013 at 17:45 Excellent, well structured and fruitful meeting. The products were professionally presented. Many thanks. |
good | Wednesday the 6th March 2013 at 15:28 Ruben understood exactly what I was wanting to do and the correct path to do it immediately. Perfect example of how Customer Support should be done. Can we clone him and send him to Dell, HP, Allscripts, Microsoft and all our ISPs? |
good | Wednesday the 6th March 2013 at 15:05 Vele nieuwe produkten gezien vanochtend en veel nieuwe toepassingen ontdekt. Alle produkten hebben ook een zeer professionele uitstraling en blinken uit door eenvoud qua installatie en montage. Zeker een reden om een volgende keer een project samen in te gaan. |
good | Wednesday the 6th March 2013 at 14:47 1 pakket voor toegang, aanwezigheid, deurvideo-intercom, camera's #mooigedaan |
good | Wednesday the 6th March 2013 at 14:12 as always - great support!! |
good | Wednesday the 6th March 2013 at 13:42 David Cassell was very helpful and informative. Thank you for your help today |
good | Wednesday the 6th March 2013 at 12:44 Very Good support Second to None Very helpful staff who know what they are doing. |
good | Wednesday the 6th March 2013 at 12:31 Knowledgeable, pleasant staff and got the issue resolved quickly. |
good | Wednesday the 6th March 2013 at 12:28 My questions were answered quickly and efficiently, Thank you |
good | Wednesday the 6th March 2013 at 11:46 Very good meeting and hopefully something possative will come of it. |
good | Wednesday the 6th March 2013 at 09:24 Having used Paxton kit on several medium to large projects now, I have found their products to be both excellent value for money and extremely intuitive from installation to end user perspectives. Their Technical Support staff are also consistantly patient, friendly and very knowledgable and I look froward to using Paxton as my prefered choice for all future access control applications. |
good | Wednesday the 6th March 2013 at 08:41 An excellent and informative session. Perfectly tailored to our needs by a very competent trainer. And free too! |
good | Tuesday the 5th March 2013 at 21:57 You guys are always top notch |
good | Tuesday the 5th March 2013 at 20:16 Sometimes just by calling paxton it all seems clearer as tech support help you break it down a piece at a time |
good | Tuesday the 5th March 2013 at 17:26 I would say it was MORE than Good, it was Excellent! as always, Paxton Tech Support is one of the Best if not THE BEST! |
good | Tuesday the 5th March 2013 at 16:35 Gareth was very polite and quick with his management of my call and complaint; which was resolved in a matter of minutes. I wish more customer services were like Gareth and the team at Paxton |
good | Tuesday the 5th March 2013 at 14:18 possibly saved a trip over to Liverpool from Sheffield, plus I can contact the client to update them from their initial call. Thanks |
good | Tuesday the 5th March 2013 at 12:08 A very professional and efficient service, Matt was extremley helpful and when i had to get further advice your advisor was excellant(sorry i cnt recall his name) thanks for the support |
good | Tuesday the 5th March 2013 at 11:34 Andrew was attentive and efficient dealing with an awkward issue |
good | Tuesday the 5th March 2013 at 10:29 The training was wonderful. It consolidated my knowledge on Paxton Access Control Systems. Andrew was patient and answered all my questions. |
good | Tuesday the 5th March 2013 at 08:18 like always a good meeting. |
good | Monday the 4th March 2013 at 21:25 These 3 days training have been some of the most professional and the most productive I've seen in the security industry. The standards displayed have been consistently high with excellent training from Andrew Waller. He displayed patience, courtesy and an exemplary level of knowledge of the systems. Truly an ambassador for Paxton. I feel reassured as a newcomer to the AC area that Paxton are on the end of a phone when I need them and how reassuring to know there's NOT an automated call system in sight! Excellent training by an excellent trainer! |
good | Monday the 4th March 2013 at 17:12 GOOD INFORMATION!!!!!!! |
good | Monday the 4th March 2013 at 16:10 Very helpful. Thanks |
good | Monday the 4th March 2013 at 14:46 I've been dealing with Gareth and he's top notch! Put me on the right track to get the problem fixed and gave me solid information for getting the back-end moved. Very happy, thanks. |
good | Monday the 4th March 2013 at 11:01 As always, a pleasure to deal with. |
good | Monday the 4th March 2013 at 09:54 Nick Swift presented himself very well - a well mannered, polite and knowledgeable gentleman. A credit to Paxton. Tracy Webster - Diverse Security |
good | Monday the 4th March 2013 at 09:28 Very friendly and sufficiant |
good | Sunday the 3rd March 2013 at 16:24 Amazingly helpful also took the time to give me some more information on how to fault diagnose the system. Truly professional will always recommend Paxton products. |
good | Saturday the 2nd March 2013 at 19:55 Very happy with Support, Dan even chased me up and made sure all was ok. Very good service. It's what makes Paxton, Paxton!!! |
good | Saturday the 2nd March 2013 at 17:07 as allwais as soon as wou pick up the phone you know the answer without any delay or being pased from phone to phone |
good | Saturday the 2nd March 2013 at 10:02 good representation and product knowledge from Nick |
good | Saturday the 2nd March 2013 at 10:01 it's always a Pleasure to take Nick into any customer |
good | Friday the 1st March 2013 at 19:55 Wederom een goede bespreking gehad en diverse belangrijke zaken met het oog op 2013 besproken....wij van Smartwares Security hebben nog steeds veel plezier in de distributie van de Paxton producten.! |
good | Friday the 1st March 2013 at 17:59 Excellent show for Norbain & Paxton in Belfast |
good | Friday the 1st March 2013 at 16:01 Stefan, het was heel goed om bij te kunnen praten over zaken waar we mee te maken hebben/gekregen hebben. Maar vooral ook over achtergronden en alternatieven van inzetbaar van de Net2Entry en PaxLock. Bedankt voor je uitnodiging. |
good | Friday the 1st March 2013 at 15:39 Ian Miller came to Optilan's work premises to deliver traninig to our Commissioning Engineers and our end customer, the training was presented very well, it was very informative and the practicals were very usefull, overall we are really happy ! thanks. |
good | Friday the 1st March 2013 at 14:56 As normal, a very quick and clear result to my question. Thanks CDS |
good | Friday the 1st March 2013 at 12:52 I and two engineers attended two courses this week, the NET 2 Entry and the NET 2 Access, both were very usefull. We do love the informal relaxed atmosphere on your courses. Many thanks. David King Hawkeye Security & Survellance Systems Ltd NB. I have said it before and i will say it again, i have been in this industry since 1984 and have never experienced a company as customer dirven and professional as Paxton. |
good | Friday the 1st March 2013 at 09:47 Thank you , Kerri was very helpful and knowledgeable of your products Malcolm Dilloway Facilities Manager |
good | Friday the 1st March 2013 at 09:30 zeer goede training, ook praktische uitvoering, bedankt voor de goede uitleg Jeroen! |
good | Friday the 1st March 2013 at 09:17 Very helpful - sorted my query with minimum of fuss. Many thanks. |
good | Friday the 1st March 2013 at 06:17 Jeroen, De training was goed helder en er zat een goed tempo in, wat ook zeer pretig was. Ik heb veel van opgestoken!! TNX Francois van der Burgt Mastermate Building Control |
good | Friday the 1st March 2013 at 06:12 Well planned, well executed. A pleasure to attend. It is obvious Paxton demonstrates a commitment to service with a clear and focused commercial eye on maximising future market potential. |
good | Thursday the 28th February 2013 at 23:32 very quick turnaround time from initial call. Info helped solve problem |
good | Thursday the 28th February 2013 at 22:15 I had a intutive meeting with Kevin, his demo has very good and I hope to work more with paxton. |
good | Thursday the 28th February 2013 at 20:39 Whilst finding most Tech Support very patronising and unhelpful I found yours to be a great help and your technicians very helpful and understanding. Both times I have rang I have had the problem sorted very quickly. Great service. |
good | Thursday the 28th February 2013 at 16:08 Your operator was extremely helpfully and profectional |
good | Thursday the 28th February 2013 at 15:59 Thanks for calling in. Always worth an hour to catch up |
good | Thursday the 28th February 2013 at 15:40 Telephone anwered promply (as always) Pro software activation completed quickly. Our new client was most impressed |
good | Thursday the 28th February 2013 at 14:30 Excellent follow up. |
good | Thursday the 28th February 2013 at 12:41 excellent communication ! I spoke to you re a sales Paxlock enquiry, them my colleague called re technical query for same product. Prompt response very helpful; thanks guys. |
good | Thursday the 28th February 2013 at 09:57 Very efficient service as always. I spoke to two different people on two different days and the notes that had been put on our account were sufficient enough that the new person i spoke new exactly what i was talking about. Many Thanks Amy Neale - Vaults Fire and Security Ltd. |
good | Thursday the 28th February 2013 at 01:09 Very helpful with everything! Very polite! Made my job go very smooth on the first try. |
good | Wednesday the 27th February 2013 at 21:39 Alway helpful on resolving any problem, thank you David Craig A.C.S |
good | Wednesday the 27th February 2013 at 21:36 Great technical support as always, Matt-Expert Security |
good | Wednesday the 27th February 2013 at 20:51 To say I'm impressed with Paxton is an understatement. The curtesy shown by all the staff but especially Andrew is rarely seen these days. The refreshments were top notch, not economy snacks from the local corner shop. And the product just says quality! British made, no quibble guarantee - whatever next!!?? You'll have people answering calls to customer services instead of automated systems!! Very impressed- the sort of company I'm proud to represent as an installer. |
good | Wednesday the 27th February 2013 at 19:19 Good to catch up with Nick, looking forward to a promising 2013. |
good | Wednesday the 27th February 2013 at 18:59 Amazing facility, very welcoming had a great time. |
good | Wednesday the 27th February 2013 at 17:47 I thank Tom Cowling for giving us a Demo of the Paxton Paxlock and the integrated Paxton intercom system. Both products were impressive and Tom explained the ins and outs very well. Thanks. |
good | Wednesday the 27th February 2013 at 17:32 Excellect Tech support as always |
good | Wednesday the 27th February 2013 at 16:53 very helpfull many thanks mark jjmlocksmiths |
good | Wednesday the 27th February 2013 at 16:38 Chris was able to provide solutions to every question asked by the client, |
good | Wednesday the 27th February 2013 at 16:09 Very helpful and had a great understanding of the teaching practice put across to the students. Would highly recomend |
good | Wednesday the 27th February 2013 at 16:07 The person on the other end of the phone was well very pollite and enganged in conversation. Don't see that much, very impressed! He also sorted out my problem very quick and seemed to know what her was doing! |
good | Wednesday the 27th February 2013 at 15:55 Thank you for taking time to show us your product. Your presentation was very helpful. We look forward to selling your product line. |
good | Wednesday the 27th February 2013 at 15:14 Personable, relaxed and welcomed any questions we had to offer. Was a truly enjoyable training programme |
good | Wednesday the 27th February 2013 at 14:10 a site visit following various problems support throughout has been exemplary as always good to have the support and advice from the tech team,10 out of 10 |
good | Wednesday the 27th February 2013 at 13:35 Extremely helpful. |
good | Wednesday the 27th February 2013 at 13:25 The tech support person I talked with today was very helpful and professional. Regards, James Miller Viste & Sømme, Norway |
good | Wednesday the 27th February 2013 at 11:28 As usual excellent advise. Always good to speak to tech support in the real world rather than the elusive "ideal" world. |
good | Wednesday the 27th February 2013 at 09:58 Very helpful and friendly |
good | Wednesday the 27th February 2013 at 09:37 Always excellenmt service |
good | Wednesday the 27th February 2013 at 08:52 exceptional as always - come on guys slip up as its getting a repetitive critique :) |
good | Wednesday the 27th February 2013 at 06:19 Very good meeting; informative and 'to the point'. Please pass on my thanks to Derek. |
good | Tuesday the 26th February 2013 at 21:50 The tech support person was very helpful!! |
good | Tuesday the 26th February 2013 at 19:41 Very informative |
good | Tuesday the 26th February 2013 at 19:38 As always, your staff were very helpful and knowledgeable unlike some of your competitors |
good | Tuesday the 26th February 2013 at 19:11 G8 as always |
good | Tuesday the 26th February 2013 at 18:22 First adviser gave wrong product code for the compact reader but when I called back I was given correct code original product code was for a net 2 reader |
good | Tuesday the 26th February 2013 at 17:22 Kevin produced a very well laid out and informative demostration of the paxton net 2 professional software.Hopefully with the professional way the demostration was held and showing that Paxton do support the installer in every aspect of their business it will help Scan Alarms Ltd be successful in winning the contract for the Equality Commission. |
good | Tuesday the 26th February 2013 at 15:28 Very helpful and technically spot on. Thanks Rob |
good | Tuesday the 26th February 2013 at 14:17 Most helpful tech.person----Well done to him! |
good | Tuesday the 26th February 2013 at 12:02 Couldn't have been more helpful. |
good | Tuesday the 26th February 2013 at 11:55 Your support for 1st Storage Centres whom I support for IT was very good, and staff seemed able and happy to take over the case with little hassle. Keep up the good work. William Arrow Computing Solutions Ltd. |
good | Tuesday the 26th February 2013 at 10:40 Very helpful friendly advice, and good service. |
good | Tuesday the 26th February 2013 at 05:43 After installing numorious systems found Nick to be very helpful and informative. With my job I am inundated with requests to meet with reps and after years of being misinformed and often bored found Nick to be a breath of fresh air !! The fact that he is from an electrical background is a great advantage and I would not hesitate to take on site in front of any of my clients without the fear of the "hard sale" being used as is often the case. Can I add you should have a rating higher than "good" because Nick exceeds this. Fraser Paling Contract Manager Cliptech Ltd Rotherham |
good | Monday the 25th February 2013 at 21:09 Grand as usual Derek. Looking forward to the training! |
good | Monday the 25th February 2013 at 16:37 AS USUAL FAST RESPONSE AND SERVICE JB |
good | Monday the 25th February 2013 at 16:36 Issue with OEM readers quickly resolved after upgrading Net2 for v4.18 to v4.27. |
good | Monday the 25th February 2013 at 15:36 Really productive meeting this morning. Andy Lake was very helpful and knowledgeable. Came away from the meeting hopeful we can move forward with the Paxlock Product. |
good | Monday the 25th February 2013 at 15:31 Excellent, quick to the point technical advice as always... cheers guys. Lee, SV Security |
good | Monday the 25th February 2013 at 10:20 Super |
average | Monday the 25th February 2013 at 10:08 I assumed that the demo kits would be sent out ASAP as a goodwill gesture. |
good | Monday the 25th February 2013 at 09:59 Good meeting - now much more faimlier with the Net2 entry - and several other products from the Net2 Range, Nick was very helpful. |
good | Monday the 25th February 2013 at 09:47 Able to speak immediately to the person dealing with my query, accurate and prompt solution obtained, many thanks!! |
good | Monday the 25th February 2013 at 07:40 Goede, duidelijke training, goed gestructureerd, brede informatie waarbij het commerciele stukje ook regelmatig naar voren komt. hands-on deel gaat er niet al te diep op in bij de Lite training. al met al een interessante dag waarbij de basis van alle Paxton producten voorbij komt. |
good | Sunday the 24th February 2013 at 20:50 Kevin was very professional, he reacted quickly to our issue and we have made major steps towards getting this issue resolved. |
good | Friday the 22nd February 2013 at 18:58 Thanks for the team effort today. Judith Thanks for your help. Very helpful and knowledgable |
good | Friday the 22nd February 2013 at 18:10 Very good customer service Regards chris Gadd - Secom |
good | Friday the 22nd February 2013 at 15:51 Excellent advice and great knowledge of your products specification and recommended usage. Thanks. |
good | Friday the 22nd February 2013 at 15:10 Extremely helpful. |
good | Friday the 22nd February 2013 at 15:04 The female technitian was great .. and isolated the problem thank you |
good | Friday the 22nd February 2013 at 12:30 Very knowledgeable and great presentation. |
good | Friday the 22nd February 2013 at 11:52 Great demo made easy to understand. |
good | Friday the 22nd February 2013 at 11:31 It was nice to catch up with Derek and have a chat about the new developments on the horizon. |
good | Friday the 22nd February 2013 at 10:37 Hi, Always get very good service from the people at Paxton, it's prob just me but it winds me up every time when i get asked for my surname, branch, postcode etc etc, sometimes i'm just in a rush but like i said just me being picky |
good | Friday the 22nd February 2013 at 09:25 Very good course, liked the hands on approach with all the equipment, felt you really got to know the equipment, and how to set it all up. Trainer very good and knew his stuff. Paul Boakes (Nacd) Attended 14/02/2013 |
good | Friday the 22nd February 2013 at 05:02 Very good we are bidding! |
good | Friday the 22nd February 2013 at 02:16 I've heard and read about Paxton and was very impressed with the POE based system that will also power my locks, along with the apartment intercoms. All the equipment had a modern and interesting look to it. I definitely consider on future installs. Devon explained the product very well and you could tell he was very familiar with the product and software. Thank you |
good | Thursday the 21st February 2013 at 23:30 most helpful |
good | Thursday the 21st February 2013 at 22:47 Thank you for your help, Just in the future I wish to get support right away on the phone instade of leaving a voice mail message and get a call back in later. Iformation I got by e-mail was very helpful . Thank You again Field Engineer :) |
good | Thursday the 21st February 2013 at 18:01 Very good service clear and consise about the product and well handled on the phone with no quibbles about returning a faulty item again very good service Thanks lee pomfret |
good | Thursday the 21st February 2013 at 17:34 Great demo and product. We will be adding this line to our access control solutions as an alternative to our other products. |
good | Thursday the 21st February 2013 at 17:07 Very helpful |
good | Thursday the 21st February 2013 at 16:52 Paxton Support are confident in their knowledge, effective in their assistance and helpful with suggestions |
good | Thursday the 21st February 2013 at 15:56 Es war ein sehr angenehmer Termin |
good | Thursday the 21st February 2013 at 15:32 Our allocated Trainer Ian Miller arrived on time, kept within our specificed times, was very informative and professional. We found the training to be extremely useful and all the engineers learnt a lot from the course. We will be looking to take up Paxtons offer of free training in the near future and may look at the advanced course for Net2 Systems. Taz Parvez Business Developement Manager JM Security Systems |
good | Thursday the 21st February 2013 at 14:12 Exceptional support as always |
good | Thursday the 21st February 2013 at 12:51 excellent presentation, good products. Happy with this |
good | Thursday the 21st February 2013 at 12:19 Very nice webinar! |
good | Thursday the 21st February 2013 at 10:15 Excellent service as always. What more can you say. Thanks once again |
good | Thursday the 21st February 2013 at 09:41 Cheers all |
average | Thursday the 21st February 2013 at 09:02 I believe that the information I requested was answered regarding setting timezones and access zones. Nevertheless, I would have been very grateful of further simple key points mentioning that drop down rows appear in access zones to change time settings. I'd cloned a default access zone which auto generated its timezone, it would have been helpful and saved me getting our IT consultant out to prethink my next stumbling block. |
good | Thursday the 21st February 2013 at 01:19 Devon did a fantastic job presenting the Paxton Access solution to both the integrator and the customer. great job |
good | Wednesday the 20th February 2013 at 21:08 Very happy with the outcome of todays meeting with nick, and he came across to our clients in a very professional manner.this is exactley the kind of support I would have expected and I look forward to working together for many years to come nigel huxley |
good | Wednesday the 20th February 2013 at 20:08 Chris and Ruben are always very helpful and very knowledgable |
good | Wednesday the 20th February 2013 at 18:40 Excellent as always As a company we only spec paxton |
good | Wednesday the 20th February 2013 at 17:47 The presentation was great. Glad we will be doing business with Paxton. |
good | Wednesday the 20th February 2013 at 17:31 Superb as ever! |
good | Wednesday the 20th February 2013 at 17:24 Gerald is a top chap. |
good | Wednesday the 20th February 2013 at 17:15 Brilliant opportunity to see you. |
good | Wednesday the 20th February 2013 at 16:25 I would like to say thanks to all Paxton staff on site that I dealt with, they were all very helpful and always had a smile. The trainer I had for my session was very compitant and knowledgeable. He also had no fear for questions. If I remembered the trainers name I would most happily name. The session was nicely constructed and facilities were superb. Will definitely recommend to others in this industry sector. |
good | Wednesday the 20th February 2013 at 15:21 Fast and quick answer |
good | Wednesday the 20th February 2013 at 13:33 First class and freindly. Cheers |
good | Wednesday the 20th February 2013 at 09:30 David was very helpful and answered my questions easily and with great confidence |
good | Wednesday the 20th February 2013 at 09:05 Excellent Support. All the best. |
good | Wednesday the 20th February 2013 at 08:51 Very informative and worth while meeting. We got the information we required for the upcoming project and other information that will help us. The meeting didnt drag on as some other manufacturers like to do. Very helpful all round |
good | Tuesday the 19th February 2013 at 22:59 Very helpful |
good | Tuesday the 19th February 2013 at 22:51 I've been given some good things to try in resolving our issue. Thx |
good | Tuesday the 19th February 2013 at 20:46 Hi Kevin I would like to apologise for not being in a position to make the meeting today Unfortunately I had difficulties with my vehicle I look forward to meeting with you next week Kind Regards Vince |
good | Tuesday the 19th February 2013 at 20:40 Probably the best customer service.... |
good | Tuesday the 19th February 2013 at 20:24 very helpful |
good | Tuesday the 19th February 2013 at 19:44 over the years I've found Paxton help line to be one of the best.. always very helpfull and polite.thanks for helping me out AGAIN |
good | Tuesday the 19th February 2013 at 17:50 Always good. |
good | Tuesday the 19th February 2013 at 17:29 Very helpful and knowledgeable tech support. Answered my question quickly and had me on my way to selling in no time. Thanks |
good | Tuesday the 19th February 2013 at 17:15 Excellent as usual!! |
good | Tuesday the 19th February 2013 at 15:06 Wonderful, soleved my problem immediately |
good | Monday the 18th February 2013 at 17:07 Could tell it was late in the day but still gave me a great service, sent everything that I requested. Great company great guy. |
good | Monday the 18th February 2013 at 15:59 Would love to hear about version 5, this may prevent us from having to move away from paxton all together |
good | Monday the 18th February 2013 at 14:41 The presentation by Tom Cowling, was extremely informative and professional. |
good | Monday the 18th February 2013 at 12:52 David was very helpful, he told me how to de-activate over the phone and emailed the info to re-activate. This was a council property that had been installed by others and left the entry code as 1234 and no instructions on site. The client is now very happy. |
good | Monday the 18th February 2013 at 12:11 Have instant answer to my questionnaire, good stuff, thanks. Eugene |
good | Monday the 18th February 2013 at 11:53 Excellent service as usual! |
good | Monday the 18th February 2013 at 11:13 First time calling and received excellent service and a solution, thanks very much! |
good | Monday the 18th February 2013 at 11:00 Timely and professional response. |
good | Monday the 18th February 2013 at 10:41 Impressed with the instant call recognition knowledge and politeness |
good | Monday the 18th February 2013 at 00:53 Scott Tobin was very knowledgeable about the Paxtin products.He was able to answer all of our questions..We look forward to introducing your product line under our company and with Scotts help I am sure we will be succesful in meeting my customers needs. Thanks for taking the time to meet with us. |
average | Saturday the 16th February 2013 at 04:13 Helpful, but not as clear to understand as I would have wished |
good | Friday the 15th February 2013 at 17:03 Quick and answered my query |
good | Friday the 15th February 2013 at 15:37 Very helpful regards Paul curley |
good | Friday the 15th February 2013 at 15:26 Very informative, discussed in detail new product and target markets and customers. |
good | Friday the 15th February 2013 at 15:01 Would have possibly enjoyed a full days event with more hands on programing, but this does not reflect badly on the course today 15-02-13. |
good | Friday the 15th February 2013 at 14:15 Brilliant Support as always |
good | Friday the 15th February 2013 at 13:19 Unable to download a copy of the presentation. |
good | Friday the 15th February 2013 at 11:23 I just Love Paxton...ring up, person answers the phone quickly and has the answer. Paxton's helpdesk should be the template for all others. |
good | Friday the 15th February 2013 at 10:12 I was pleasantly surprised to be phoned very shortly after emailing in the issue I was experiencing and was helped promptly |
good | Thursday the 14th February 2013 at 21:24 I thought everything was perfect and was very impressed. The only thing I think that could have been improved in my opinion was that we had to wire everything. I only say that because I think the hour would be more useful playing around with the programming. |
good | Thursday the 14th February 2013 at 19:34 Looking forward to more training time with our Inside Sales team |
good | Thursday the 14th February 2013 at 18:39 I was having a forgetful day today, One phone call and all thing now sorted. Many Thanks |
good | Thursday the 14th February 2013 at 17:37 Michelle was very professional and knowledgeable, many thanks for supporting us with our new staff. |
good | Thursday the 14th February 2013 at 16:56 First rate interest in the installers as always (which includes for the 'team' behind the messenger). We can be the best ambassadors for Paxton Access but it is still nice and reassuring to have the genuine safety net and support that is provided by Paxton; dleivered by people who make it feel that we are all part of the same team and working towards the same goal; 'customer Satisfaction' which in itself generates referrals for new and repeat business. Thank you all !!!! |
good | Thursday the 14th February 2013 at 14:03 Both our client and ourselves were happy with the content and delivery of the meeting. |
good | Thursday the 14th February 2013 at 08:47 Very helpful regarding products |
good | Thursday the 14th February 2013 at 08:04 Well structured and well paced with a good learning enviroment. |
good | Wednesday the 13th February 2013 at 23:20 As always, the support I received was extremely helpful. The technical query I had was dealt with, by Andrew, in a professional manor. It's nice, and unusual, these days to have this sort of backup and after sales care. Well done to all at Paxton. |
good | Wednesday the 13th February 2013 at 21:14 Devon Felise from Paxton performed a demo for our company on Paxton Access control he was well informed on the performance of the product, spent considerable amount of time with us answering question. He is an Asset to your company. I thank Ralph Perlman from Perlman Associates for introducing the product to us and setting up the demo Ralph represented Paxton in a very professional manner. You have a potential new dealer because of Ralph Perlman and Devon the rating would have been higher but excellent was not a choice so good was picked William C Pockl President B&S Integrated Security System |
good | Wednesday the 13th February 2013 at 19:23 Anytime I contact Paxton I have been helped quickly. I appreciate the quick response and expertise. |
good | Wednesday the 13th February 2013 at 18:45 Very informative as usual |
good | Wednesday the 13th February 2013 at 16:37 My telephone call was answered directly by a person with the capability to talk me through the situation. With the information received I can now carry out the intended changes that I have prepared. THANK YOU VERY MUCH PAXTON SUPPORT John Hosker |
good | Wednesday the 13th February 2013 at 16:36 good session well delivered. |
good | Wednesday the 13th February 2013 at 14:24 Just excellent presentations with full integration (ugh !) from all attendees, and much to act on. |
good | Wednesday the 13th February 2013 at 13:55 Worth while, recommend Darren Protec Security |
good | Wednesday the 13th February 2013 at 13:44 Excellent demo of new paxton products to Norbain customers in Munster region of Ireland |
good | Wednesday the 13th February 2013 at 13:20 A fast and helpfull responce |
good | Wednesday the 13th February 2013 at 13:13 Excellent service, very pleasant to talk to ,and patient, also vey knowledgable and most helpful. Good old fashion service. Thanks very much from Andy at AJ locksmiths in Cornwall. |
good | Wednesday the 13th February 2013 at 12:16 As always very helpful and pleasant to deal with. thanks |
good | Wednesday the 13th February 2013 at 12:13 I asked for help wrt NET2 application configuration. The help I got from 1st line was excellent, and the support staff was very helpful and polite. I am very satisfied with the help I got from Paxton. Big smile. |
good | Wednesday the 13th February 2013 at 11:51 Andy came over to run the one day Paxton course and I can recommend this course to any one considering adding access control to their business portfolio. The course was run at a steady pace and Andy was always willing to stop mid flow to go back and explain any point any of us had some trouble understanding. As a group of locksmiths we all saw potential opportunities to make money with the Paxton systems available and I am now confident that fitting the control systems are well within my capabilities and like the fact that the systems are made in the UK and the tech support staff are also UK based Kindest regards Dennis Manning Key Master Locksmiths |
good | Wednesday the 13th February 2013 at 11:44 Great help thanks |
good | Wednesday the 13th February 2013 at 11:30 Excellent session well delivered ( new laptop required) |
good | Wednesday the 13th February 2013 at 10:35 Just spoke to david who was very helpful. he gave me all the info that i needed. if only he could come and do it ! :) thanks |
good | Wednesday the 13th February 2013 at 09:56 Great - very helpful |
good | Wednesday the 13th February 2013 at 09:42 excellent service from someone who knows the product and was happy to help |
good | Tuesday the 12th February 2013 at 16:40 Excellent session by Michelle Connor Understandable & enjoying She needs a new laptop though! Darren Protec Security |
good | Tuesday the 12th February 2013 at 16:25 Very helpful. Is getting the information together I requested and emailing me shortly - Many thanks - Chris Linaker - Technical Support Manager - Wargrave House School |
good | Tuesday the 12th February 2013 at 16:03 As always very clear advice and always a pleasure to speak to the staff at Paxton unlike some companys I have to deal with. |
good | Tuesday the 12th February 2013 at 15:51 AS ALWAYS, MY ENQUIRY WAS MET WITH A KNOWLEDGABLE & PROMPT REPONSE. MANY THANKS..... |
good | Tuesday the 12th February 2013 at 15:05 very good support |
good | Tuesday the 12th February 2013 at 13:41 Very helpful. No complaints at all. |
good | Tuesday the 12th February 2013 at 10:26 Excellent as usual. |
good | Tuesday the 12th February 2013 at 10:23 polite friendly and efficient |
good | Tuesday the 12th February 2013 at 09:12 Great Advice as usual Steve (Chubb) |
good | Tuesday the 12th February 2013 at 07:39 Thanks to Andy, Course very good covered all aspects of the equipment installation. |
good | Monday the 11th February 2013 at 21:24 very good and right to the point on my problem |
good | Monday the 11th February 2013 at 19:47 The staff were extremely helpful - a pleasure to talk to given my needs - and reassuringly surprising to see they knew what they were talking about! Great customer service which seems to be failing elsewhere by todays standards! |
good | Monday the 11th February 2013 at 18:42 Derek was very informative with regards to Paxton products and explained everything in great detail. I believe the Paxton product porfolio fits nicely with what I am looking to achieve with my customers |
good | Monday the 11th February 2013 at 17:05 Brilliant service as always |
good | Monday the 11th February 2013 at 17:03 Very helpful advisors x2 got me sorted and on my way |
good | Monday the 11th February 2013 at 15:32 I have met Kevin Dunne on a few occassions and have always found his demonstration skills to be excellent and unambiguous in other words you get what he describes |
good | Monday the 11th February 2013 at 15:31 Thanks, always so helpful. dealt with really quickly kind rgds |
good | Monday the 11th February 2013 at 14:34 Good presentation, Concise informative and efficient guide to new products and new features |
good | Monday the 11th February 2013 at 12:53 Thanks again |
good | Sunday the 10th February 2013 at 12:36 The Net2 course was well presented by Andy Waller who provide a comprehensive guide to the Paxton products. Andy also showed excellent knowledge of my types of installations which will prove useful in the future. Excellent facilities at the Brighton offices to. Thanks Andy and thanks Paxton. |
good | Saturday the 9th February 2013 at 18:21 this was such a good course and a realy great trainner with an open mind to peoples learning times and was easy to under stand and very helpful i would deffaintly be telling people about my good experience and your great products many thank many thanks to andy waller from paxton and the 2 lads from NCIS where realy nice and friendly very happy about the 350 miles drive down there :) worth every min |
good | Saturday the 9th February 2013 at 18:16 this was such a good course and a realy great trainner with an open mind to peoples learning times and was easy to under stand and very helpful i would deffaintly be telling people about my good experience and your great products many thank |
good | Friday the 8th February 2013 at 23:09 Very quick response and helpful! |
good | Friday the 8th February 2013 at 15:09 Hi My call was dealt with very quickly and efficiently Regards Sharon |
good | Friday the 8th February 2013 at 12:45 Exceptional customer care as always. Very good service Thank you, Richard |
good | Friday the 8th February 2013 at 12:20 NEED TO GET IN TOUCH AND ORGANISE THE INSTALLERS COURSE SO WE GET SOME HANDS-ON KNOWLEDGE OF THE SYSTEM. MICHELLE DELIVERED A VERY CAPABLE PERFORMANCE...THANKS. |
good | Friday the 8th February 2013 at 11:30 Enjoyed the meeting, Thank you Nick, Stew |
good | Friday the 8th February 2013 at 10:45 Very helpful as usual |
good | Friday the 8th February 2013 at 09:55 I have called Paxton many times and I always receive a prompt helpful service. Everyone I have ever spoken to at Paxton has been knowledgeable about all the products, very polite and helpful. Best customer service around!!! |
good | Friday the 8th February 2013 at 09:54 Excellent service from the technical team. Thanks for all your help. Paul from gemtec security. |
good | Friday the 8th February 2013 at 08:11 Paxton technical support is one of the best. My inquiries are handled promptly and proffesionally every time. |
good | Friday the 8th February 2013 at 07:50 Excellent as always! |
good | Friday the 8th February 2013 at 07:50 Always a pleasure |
good | Thursday the 7th February 2013 at 20:58 Rubin Is Great. We Have a Request for a Report Modification. The Access Rite Report for any door shows all Employes with an indicator that lets you know that you have Access. That Does Not Work Well when you have 6000 Employees. You Must Then Click on the Timezone to bring all the Employees up to the top of the report, with all the others still listed below. The Report would be much Better if it only showed the Employees that have rites to that door. This would make for a cleaner Specific Door Access Rite Report. I Am Requesting that this report be changed in a future Upgread. Please Let Me Know if you Agree with this assesment of the Report. |
good | Thursday the 7th February 2013 at 20:45 fantastic support on the phone once again . had problem with software version and the very nice lady on the phone helped me with the problem very well on the pc ,and after a short time the problem was fixed and my customer very happy keep up the good work your tech support fantastic |
good | Thursday the 7th February 2013 at 17:50 Extremely helpful.... I have a new appreciation for your product Thanks Customer service was right on target with information I needed |
good | Thursday the 7th February 2013 at 16:00 Excellent as always.. |
good | Thursday the 7th February 2013 at 14:28 We are a new customer installing Net2 Pro. The customer service representative was very helpful and pleasent, but there are some limitations in the software that prevented him from helping with the problem we were having. It would be great to add a feature to allow the export/import of user data that includes/recognizes multiple access levels per user. The option to add multiple access levels per user exists in the software, but there is no good way to export/import the user data without causing problems for our access levels. Another option would be to allow the selection of fields to import so that I could change values in one field for all users without overwriting our correct access levels. Without that, the only way to manipulate these fields is by manually going to each user. We were also not allowed wright access to the database, or we would be able to update the fields with SQL. For now, I will have to manipulate the field data for each of our 389 users. It is a problem for me, but I can imagine that it would be even worse for a much larger company. If Paxton wants to compete for the business of larger companies, it will have to add these features. Another needed feature is the option to bulk print all cards. As it is now, we will have to open each employee record and click print. This may cause us to consider designing and printing the cards in a different program. Again, the support was good, but some of the features of the software are lacking for a company of our size or larger. Thanks, James Gay IT Infrastructure and Operations Manager Blum, Inc. 7733 Old Plank Rd. Stanley, NC 28164 USA |
average | Thursday the 7th February 2013 at 13:43 Matig ingevuld omdat ik maar heel even een woordje met de vertegenwoordiger heb gesproken en ik niet bekend ben met uw producten. Antwoord is dus eigenlijk "ik weet niet" |
good | Thursday the 7th February 2013 at 12:30 Corecte uitleg over het Systeem en wat de mogelijkheden zijn betreffende uitbreidingen van syteem |
good | Thursday the 7th February 2013 at 11:55 Excellent thank you |
good | Thursday the 7th February 2013 at 11:44 Top service as always |
good | Thursday the 7th February 2013 at 10:37 Very pleased with frontline telephone support. My problem was quite complex and I had to call back afew times. Each member of staff was helpful, patient and polite. Thanks again to Mike, Andrew and Brian |
good | Thursday the 7th February 2013 at 09:16 Derek was excellent and presented the Paxton portfolio in a clear and easy to understand manner. The meeting has given me the tools and confidence to be able to recommend Paxton products during the course of my calls. Thanks Derek! |
good | Thursday the 7th February 2013 at 09:07 As usual Tech Support staff very knowledgeable and always able to resolve problems quickly and efficiently. Only wish all my other manufacturers were the same, would make my life much easier!!! |
good | Wednesday the 6th February 2013 at 22:53 Superb as usual always got the answers |
good | Wednesday the 6th February 2013 at 20:08 First of all i was looking at the boards with the systems, (good presentation!) than I was interested in the various possibility's. So i know where to look if i can help a colleague or i can help a customer of mine. Thanks for your time and information. greetings, Alexander Morel (Onderhoudsbedrijf Morel). |
good | Wednesday the 6th February 2013 at 19:58 Excellent service as always the customer was highly impressed with the demonstration and nick's professionalism. Look foreword to them placing the order very soon. |
good | Wednesday the 6th February 2013 at 17:06 Very good service and very helpful. Thank You |
good | Wednesday the 6th February 2013 at 11:58 Great course. very professional and organised. Ade Adeoye ( Laser Solutions UK Ltd ) |
good | Wednesday the 6th February 2013 at 11:36 Excellant help provided with clear easy to follow instructions on how to proceed with my enquiry from David Cassell, who was both patient and polite and dealt with my enquiry quickly but without feeling rushed. Thank you. |
good | Wednesday the 6th February 2013 at 09:55 Excellent presentation from Nick, could not of asked for any more! |
good | Wednesday the 6th February 2013 at 09:35 David Cassell was very helpful & professional. Thank you very much for your assistance. |
good | Wednesday the 6th February 2013 at 08:29 Another professional visit. |
good | Tuesday the 5th February 2013 at 15:00 Very fast answer to my Technical question , Thank you |
good | Tuesday the 5th February 2013 at 13:39 very helpful call staff. gave immediate answers to all questions and overall was found to be polite and friendly. Made me feel very welcome and like i was talking to an old friend. |
good | Tuesday the 5th February 2013 at 11:20 You need to have an 'excellent' Option with an extra smiley face, as the lady I spoke to was very clear, polite, precise, friendly and professional. It is nice to phone a helpline and get clear instructions from someone that can try to fix the issue. While my issue hasn't yet been resolved, I feel confident that it has been passed on to the correct people. Very good service ..... I wish I had taken the ladies name as she is a credit to your Company. Thank you! |
good | Tuesday the 5th February 2013 at 09:04 As always Derek is excellent and provides great customer service as I have come to expect from paxton. |
good | Tuesday the 5th February 2013 at 08:30 Spoke to serveral engineers all were very helpful. One very infortant thing was, I was albe to get connected to someone each time phoned. |
good | Monday the 4th February 2013 at 23:00 First Class as usual !! |
good | Monday the 4th February 2013 at 19:05 Excellent technical help as always thanks. |
good | Monday the 4th February 2013 at 15:20 Very infomative Thank you very much John |
good | Monday the 4th February 2013 at 13:55 Problem solved with the help of customer services |
good | Monday the 4th February 2013 at 13:21 I am glad to have quick support - Good job, Paxton! |
good | Saturday the 2nd February 2013 at 09:40 De cursus kwam professioneel over, Jeroen weet de dag goed op te bouwen en het grote voordeel is dat de cursisten zelf aan de slag gaan om de producten en de software te leren kennen. Ook de producten van Paxton zijn de moeite waard, dit is toegangscontrole/beheer zoals het bedoeld is. |
good | Friday the 1st February 2013 at 23:24 While the documentation (help) may be lacking, as in no search ability..., the assistance I received over the phone was quick and accurate. |
good | Friday the 1st February 2013 at 21:45 Good response to requests, it is what always happens when you call Paxton. Just one small observation. I always answer the telephone with, company name, good morning or afternoon and more importantly my name! |
good | Friday the 1st February 2013 at 20:16 Fast and frendly |
good | Friday the 1st February 2013 at 17:09 I love Rubin! He kindly explained how your part numbers work. Thank you! |
good | Friday the 1st February 2013 at 14:51 Detailed advice in addressing Net 2 bug which does not permit user account deletion - look forward to the update which solves the issue completey |
good | Friday the 1st February 2013 at 14:46 The adviser spoke very clear was patient new exactly what my problem was and dealt with it in a very professional manner |
good | Friday the 1st February 2013 at 14:35 Thanks for a very informative training day. The presentation and knowledge shown by Michelle was excellent. Thanks again Ian Cain |
good | Friday the 1st February 2013 at 14:29 Excellent support provided, thank you. |
good | Friday the 1st February 2013 at 13:25 Really great to meet Derek. He is down tot earth and knows his stuff! I look forward to working with him in the future now that Advantex have taken on Paxton! |
good | Friday the 1st February 2013 at 12:17 Appreciated Andy's time in coming to visit us and discuss projects and products etc. Interaction between manufacturer and installers is very important we believe. Many thanks |
good | Friday the 1st February 2013 at 11:50 Once again, you need an 'Excellent' box to tick as you truly are! You have saved me hours showing me how to very simply edit and re-run an existing report. Many thanks indeed Lisa Capita Group plc. |
good | Friday the 1st February 2013 at 10:13 Excellent technical advice as always. |
good | Friday the 1st February 2013 at 08:18 Very informative and instructive, Great day. |
good | Thursday the 31st January 2013 at 20:52 Het was een zeer leerrijke dag, is een zeer goed initiatief van paxton nu ben ik beter op de hoogte van een heleboel zaken kijk al uit naar de volgende opleiding |
good | Thursday the 31st January 2013 at 20:08 Ruben is great. Thanks for your help. |
good | Thursday the 31st January 2013 at 19:53 Hallo, Ik vond het zeker een geslaagde dag, waar er een mooie voorsteling was van jullie producten. En informatie dat we kunnen gebruiken in de praktijk. Alvast bedankt, Niels |
good | Thursday the 31st January 2013 at 18:19 I'm now confident test and if necessary replace the problem part Thank you |
good | Thursday the 31st January 2013 at 15:50 Your staff were very helpful and could answer any points raised on the systems. |
good | Thursday the 31st January 2013 at 10:03 I got a quick answer to my question, which is great, - as I have come to expect from Paxton. Unfortunately, the answer that I got wasn't what I wanted, (which is that there is not a way to disable the Bell button to set the alarm when using alarm integration with a KP reader keypad, except by deactivating the keypad function). |
good | Thursday the 31st January 2013 at 09:00 I had 5 engineers on the course and each had a different level of experience with Paxton equipment. All of them reported back saying they had found the course useful and informative. |
good | Wednesday the 30th January 2013 at 21:04 Straight to the point with what I needed to know while on a customer site with no phone menu's to go through, or call centre's in far away places! |
good | Wednesday the 30th January 2013 at 20:49 Excellent really helpful |
good | Wednesday the 30th January 2013 at 20:10 Problem solved itself whilst mid call (couldn't log on to extranet). Always great support |
good | Wednesday the 30th January 2013 at 17:08 Ruben Rocks! |
good | Wednesday the 30th January 2013 at 15:21 i have spent 3 days in office producing quotes/specifications and have spoken to about 20 suppliers / manufacturers and by far paxton were the best so much so i asked her name as i was going to send thanks the sales person was Kerry who knew her products even product codes nicely spoken in a dialect that is legible some don't speak English correctly or have such severe accents you can not understand thank you Kerry and paxton a breath of fresh air pleasant helpful knowledgeable of product all boxes ticked 1st class |
good | Wednesday the 30th January 2013 at 15:15 I have spoken to my engineers who all found Michelle,s training clear, concise and recieved answers to all of their questions answered. Great course. |
good | Wednesday the 30th January 2013 at 13:23 Excellent very helpful. |
good | Wednesday the 30th January 2013 at 12:08 The guys at Paxton have exceptional knowledge of their products and are most helpful when a situation does arise. |
good | Wednesday the 30th January 2013 at 11:57 Support quickly identified and resolved issue. |
good | Wednesday the 30th January 2013 at 11:56 Gentle, efficient and professional. |
good | Wednesday the 30th January 2013 at 09:33 Very quick response on pricing and availability. Easy to order web site. Acknowledgement of order placed and informed me in pick late yesterday once order placed and this morning emailing confirmation of UPS tracking no and info for track and trace. thank you for your service |
good | Wednesday the 30th January 2013 at 08:38 top people, thanks |
good | Wednesday the 30th January 2013 at 08:28 Klasse Schulung. MfG Achim Gebhardt |
good | Wednesday the 30th January 2013 at 08:01 First class as always |
good | Wednesday the 30th January 2013 at 07:53 Compte tenu du nombre d'intervenants face à M. Mendes, et du flot de questions (pour un bon nombres d'ordre technique), la présentation Paxton a été de qualité. Les ambitions de Paxton à se développer sur le marché français nécessiterait cependant que les clients présents ou à venir puissent disposer d'un réel support technique en France, et non par l'intermédiaire d'une seule personne devant assumer à la fois la vente et l'interface avec un support technique basé en angleterre... Ce schéma actuel peut être trop facilement mis en défaut en cas de besoin nécessitant de la réactivité (les clients industriels sont très exigeants dans ce domaine). Cordialement, W.Fisset - Clemessy |
good | Tuesday the 29th January 2013 at 16:53 Bonne maîtrise générale des solutions et des solutions concurrentes. |
good | Tuesday the 29th January 2013 at 16:49 Very Helpful Good alround product & price information. |
good | Tuesday the 29th January 2013 at 12:24 Helpful information |
good | Tuesday the 29th January 2013 at 10:45 Dave Castle talked us through how to set up our replacement door controller. Thanks |
good | Tuesday the 29th January 2013 at 10:24 My call was dealt with quickly, efficiently and in a very polite and friendly manner. |
good | Tuesday the 29th January 2013 at 10:02 It was good to see Andy yesterday. As always, Andy was professional and dealt with all my questions effectively ensuring that I am kept up to date with all of Paxtons products. |
good | Tuesday the 29th January 2013 at 09:42 Fantastic support as always, thank you |
good | Tuesday the 29th January 2013 at 09:14 excellent service, explained and answered all my questions. |
good | Tuesday the 29th January 2013 at 09:12 Dave Cassell was very helpful in a clear and understandable way, took time to listen, then find out about our old system. Thank you |
good | Monday the 28th January 2013 at 17:41 As always, very well designed and thought out product. Actually the best i have seen for several years. Im sure it will win many awards. |
good | Monday the 28th January 2013 at 17:23 the advisor was good had a good understanding of your products and was very helpful. |
good | Monday the 28th January 2013 at 16:14 Answered call quick. Very Professional. Answered all my questions. |
good | Monday the 28th January 2013 at 15:46 Great Service, very knowledgeable and very patient and helpful. Operating system change required new version of Net2 to be installed and databases restored. Tech support (David) was really helpful and talked me through the whole installation and it worked first time. Well Done to paxton. |
average | Monday the 28th January 2013 at 15:12 Just found out you intend to Drop PES, which is a great product between Standalone and Net2. PLEASE DONT. A update would be Nice, Where installer can generate there out site cards, Generated from Their installer code, Thus preventing two sites of the same. ?? Very handy to be able to send out cards to a site without to go to site to enable them, thus allowing a visit to delete within days at lesuire after. |
good | Monday the 28th January 2013 at 14:55 1st time I have had to contact Paxton and I was very pleased with how the call was handled. Sorted out the query very quickly. |
good | Monday the 28th January 2013 at 14:54 Very helpful |
good | Monday the 28th January 2013 at 14:14 Always helpful when I have spoken to a member from the support team. |
good | Monday the 28th January 2013 at 12:34 very good and came away thinking that if needed someone will always be at the end of a phone to help |
good | Monday the 28th January 2013 at 12:19 I have received good support however the issue is not resolved yet and is pending. |
good | Monday the 28th January 2013 at 11:27 Patient and helpful - thank you! |
good | Monday the 28th January 2013 at 10:27 the lady that awnsered the phone was a credit to your company. she was very helpfull & happy to assist with any question i had It is nice dealing with a company that has excellent staff thank you |
good | Saturday the 26th January 2013 at 13:04 Well presented with clear explanations which then supported the practical parts of the training. |
good | Saturday the 26th January 2013 at 09:33 Nick was great, explaining the benefits of Net2 in very professional way |
good | Friday the 25th January 2013 at 19:58 I spoke with several of your staff today in regards to database password retrieval. Everyone was extremely polite and helpful. Of particular note, I would like to point out that Kerri Williams, John Hulme and Andy Orwell went above and beyond to make me feel valued and to resolve my issue expeditiously. Only after the call did I realize that due to the time difference (I'm in the States), I was calling your company near your end of day on Friday. These OUTSTANDING employees apologized for the any hold times and inconvenience I might have experienced, genuinely empathized with my situation and worked diligently to resolve my issue. Kudos to these employees and your company for hiring such dedicated, talented, and wonderful individuals. Cheers! Thanks a lot! Brad Baker IT Manager Coastal Plain Head Start 2110 N. Patterson St., Ste B Valdosta, GA 31601 |
good | Friday the 25th January 2013 at 18:20 Prompt answer and straight to the point advice, couldn't have been more helpful. Even offered to stay on the phone to talk me through software upgrade. |
good | Friday the 25th January 2013 at 16:38 How to back up data not as simple as told on course apart from that it was very worthwhile |
good | Friday the 25th January 2013 at 15:48 Very helpful and knowledgeable. |
good | Friday the 25th January 2013 at 14:19 Very Happy and positive attitude. Looking forward to training and working with the new product. |
good | Friday the 25th January 2013 at 13:36 Superfast support, no problem at all |
poor | Friday the 25th January 2013 at 13:03 one of the worst fieldservice visits in last year... that was not the quality of Paxton... 5 years Customer satisfaction will be destroyed here... please change something to rescue the trust ! |
good | Friday the 25th January 2013 at 09:50 Extremely helpful as I was not sure of correct terminology and was floundering with my questions - however, the help given was clear and simple. Many thanks |
good | Friday the 25th January 2013 at 09:40 As always helpfull and informative, thanks for the cakes |
good | Friday the 25th January 2013 at 00:39 Very knowledgeable, patient and polite |
good | Thursday the 24th January 2013 at 17:10 Very well presented course,and very nice to be hands on with the components .Well worth while.Paul bennett of Littlewood Fencing LTD |
good | Thursday the 24th January 2013 at 17:07 very useful training day. Peter bennett of Littlewood Fencing LTD |
good | Thursday the 24th January 2013 at 16:22 Kevin attended meeting via teleconference, customer and installer was present in person. Excellent in depth knowledge of all aspects and Kevin made access control easy to understand for the end client. Meeting was mainly IT orientated and Kevin spoke on the same level as the IT Administrators. An excellent Ambassador for Paxton |
good | Thursday the 24th January 2013 at 16:09 As always efficent expert help. Wish all companies i dealt with were this good. |
good | Thursday the 24th January 2013 at 15:58 Your Ref was Very helpful. Many Thanks. |
good | Thursday the 24th January 2013 at 15:37 Professionalism was as always. |
good | Thursday the 24th January 2013 at 15:36 Professionalism was paramount, will be back I love it. |
good | Thursday the 24th January 2013 at 15:18 brilliant as always! |
good | Thursday the 24th January 2013 at 12:24 No worries all good as normal thanks for the help Tony Turner |
good | Thursday the 24th January 2013 at 11:43 Yes no problems with the service. However, I did ask if we, as an installer of Paxton products can be notified of new releases of firmware etc as I only found out that ver 4.27 was available after discusing problems we currently have with a previous version. If I had not made the initial call, we as a company would not have known a new release was available to us and our clients. |
good | Thursday the 24th January 2013 at 11:14 Very Helpful |
good | Thursday the 24th January 2013 at 10:20 Always a pleasure to see Anthony. He ensures I keep up to date with Paxton products |
good | Thursday the 24th January 2013 at 09:52 Our query was dealt with immediately and efficiently. Just what you hope for with an equiry service! Thank you. |
poor | Thursday the 24th January 2013 at 08:06 Looking at project using Paxton Net2 Access with 61 handsets and 2 door stations with controllers, priced using "December" offer reducing kit price from over £19,000 to around £9,000. I then priced the project based on this as i was informed this discount could be obtained until the end of January, i phoned to place the order and was told the offer was only until the end of December. Thus having to re price project and submit to customer. All in all there is one staff member to blame for telling us the offer was for orders placed before the end of January. Thanks |
good | Wednesday the 23rd January 2013 at 17:49 Dank voor de goede ontvangst en voor de helder uitleg over Paxton. Het geheel ziet er verzorgt uit. |
good | Wednesday the 23rd January 2013 at 16:59 Calm,measured,knowledgeable and friendly support as allways |
good | Wednesday the 23rd January 2013 at 16:55 Just a shame I can't rate my conversation today with your customer service team as Very Good as it was! Thanks Paxton, really very very helpful as always.... |
good | Wednesday the 23rd January 2013 at 14:22 Nice chap knows what he is talking about, a great help |
good | Wednesday the 23rd January 2013 at 11:42 The chap I spoke to was patient and very helpful. Thanks a lot. Steve Banister. |
good | Wednesday the 23rd January 2013 at 11:27 Many thanks to Nick for a very professional demonstration to my client. The client has offered very positive feed back from all the departments who attended. The College has already cancelled apponitments to other manufacturers to look at their products. I have sent the required Paxton infromation on and await any further instruction to revise the Pac quote to Paxton. I will keep Nick in the loop with regards the project and once again would like to thank Nick and Paxton for their support. Chris Nightingale Technology Solutions Limited. |
good | Wednesday the 23rd January 2013 at 11:21 As always the support was excellent, all my questions were answered in a clear and concise way. I rate your customer support one of the best I have ever used. |
good | Wednesday the 23rd January 2013 at 10:10 Good to see Nick back in action his knowledge and expertise together with the whole Paxton team has enabled us to win many projects over the years |
good | Tuesday the 22nd January 2013 at 20:01 excellent service |
good | Tuesday the 22nd January 2013 at 16:22 Verzorgde presentatie en producten die een toegevoegde waarde lijken te hebben |
good | Tuesday the 22nd January 2013 at 16:19 As usual, very good. |
good | Tuesday the 22nd January 2013 at 16:16 Fast, friendly competent response as usual from Paxton. |
good | Tuesday the 22nd January 2013 at 15:20 Answered question quickly and didn't seem to reading from a sheet |
good | Tuesday the 22nd January 2013 at 12:23 As usual the service was quick and efficient and good staff knowledge |
good | Tuesday the 22nd January 2013 at 08:02 Have always found that Paxton go the extra mile to help and again was not disappointed. Ta |
good | Tuesday the 22nd January 2013 at 07:52 Excellent customer service |
good | Monday the 21st January 2013 at 23:39 Gareth Swallow quickly understood the issue and immediately eMailed my a link to a PDF from the Web site that helped understand the Net2 Operators profiles and also clarified the Server installation. |
good | Monday the 21st January 2013 at 18:35 Impressive first meeting. Looking forward to doing business in the very near and long term future. Mark Buyers Anixter |
good | Monday the 21st January 2013 at 16:16 zeer aangename eerste kennismaking, professioneel en zeer gedreven! |
good | Monday the 21st January 2013 at 13:12 Very easy and hassle free |
good | Monday the 21st January 2013 at 12:09 If my previous Access Control system provider had handled calls as well as that, we might not have had to change ! |
good | Monday the 21st January 2013 at 11:12 Very good as always |
good | Monday the 21st January 2013 at 08:55 Very proffesional and speedy service a good example to all |
good | Saturday the 19th January 2013 at 07:32 een leerzame dag met praktijk en theorie. |
good | Saturday the 19th January 2013 at 00:21 Very knowledgeable and helpful support, was an easy install. |
good | Friday the 18th January 2013 at 16:19 Only 'good'? Should have a category for 'exellent'! Despite the query regarding additional access tokens for a system installed circa 2000, my enquiry was answered fully and accurately. An order was placed within minutes of the call and our Client should have their request fulfilled by next week. That's what I call service! Many thanks, Kevin Lay K. Lay (Electrical). |
good | Friday the 18th January 2013 at 15:27 Very helpful & knowledgeable of the product |
good | Friday the 18th January 2013 at 15:05 The best technical support in the industry, even in weather like this, but then you probably knew that already. |
good | Friday the 18th January 2013 at 12:05 Very productive meeting with Anthony reviwing the new Midlands Region Account base. lots of joint opportunities to explore with new accounts buying from other manufacturers and drop off accounts. communication and joint visits will see some positive results in the coming months to show the strength of the Manufacturer/Distributor relationship. Support appreciated from Anthony/Paxton Thank you! |
good | Friday the 18th January 2013 at 08:40 Once again great service. Just wish every technical support could be like Paxton technical support |
good | Thursday the 17th January 2013 at 22:09 Reubin is very good |
good | Thursday the 17th January 2013 at 18:35 Very pleasant meeting, professionally presented by Nick. Will be using more of Paxton intercom system. |
good | Thursday the 17th January 2013 at 17:24 Very helpful and knowledgeable staff Thansk for the help |
good | Thursday the 17th January 2013 at 17:11 What A Nice bloke that Chris is very helpful |
good | Thursday the 17th January 2013 at 16:34 Thanks Derek for once again helping me create and explore new opportunities with Net 2 entry with one of our biggest clients. look forward to quoting further paxton opportunities. |
good | Thursday the 17th January 2013 at 16:00 Please upgrade Paxton Net2 V 4.24.7108 with reports that will show who has access to any reader. See example below: Wills Brooke Fitness Trainer 0002-2-01 Fitness Double Drs Toomer Robin Fitness Trainer 0002-2-01 Fitness Double Drs Fletcher Jimmie HR - Employee 0002-2-01 Fitness Double Drs |
good | Thursday the 17th January 2013 at 15:41 Nice and prompt service as always. |
good | Thursday the 17th January 2013 at 15:04 All 101% |
good | Thursday the 17th January 2013 at 14:44 Knowledgable as always, no time wasted waiting to talk to someone. Query answered 100%! |
good | Thursday the 17th January 2013 at 13:16 as always - clear concise good advice - thanks |
good | Thursday the 17th January 2013 at 12:44 As always extremely helpful and love the service as a direct number |
good | Thursday the 17th January 2013 at 12:22 Very good, confirmed thoughts on problem |
good | Wednesday the 16th January 2013 at 23:14 Nick, was once again very helpful, Thank you |
good | Wednesday the 16th January 2013 at 19:38 I did not get the techs name, but he was great and very helpful. He has the knowledge with POE compliance and made Paxton hardware recommendations to my installation to resolve my issue with number of devices that requires power usage from POE |
good | Wednesday the 16th January 2013 at 18:35 Very good meeting today with some good information passed between both companies |
good | Wednesday the 16th January 2013 at 17:02 Very prompt and helpful. Many Thanks |
good | Wednesday the 16th January 2013 at 16:56 Very helpful response. |
good | Wednesday the 16th January 2013 at 15:54 Answered the phone promptly and answered the question promptly, well done. |
good | Wednesday the 16th January 2013 at 15:48 excellent content and well explained, good practical course |
good | Wednesday the 16th January 2013 at 15:34 Presenter's product knowledge was excellent |
good | Wednesday the 16th January 2013 at 15:34 You were very help full Thanks Brendan B&E Security systems |
good | Wednesday the 16th January 2013 at 15:33 Great course Michelle and Ian was very friendly and helpful. Thanks for a great day. |
good | Wednesday the 16th January 2013 at 15:00 Very good thanks |
good | Wednesday the 16th January 2013 at 14:52 The course was informative and helpful would defferently recommend. |
good | Wednesday the 16th January 2013 at 14:44 Excellent assistance from the female member of your staff who attended to the question relating to software. Provided the details of the website to obtain the software and was professional and has a sense of humour. Overall a great customer experience. Stephen |
good | Wednesday the 16th January 2013 at 13:58 Great meeting. Very innovative product line. |
good | Wednesday the 16th January 2013 at 12:55 Thanks guys, very helpful and experienced, guided me through any software issues and resolved them promptly. |
good | Wednesday the 16th January 2013 at 12:01 all questions answered quickly and with the correct information and website links as required. |
good | Wednesday the 16th January 2013 at 11:10 Answered all my questions and was more than helpful and very polite. |
good | Wednesday the 16th January 2013 at 08:55 The equipment required and the way the system would operate was clearly explained. |
good | Wednesday the 16th January 2013 at 05:09 I would rate your customer service higher than just "good" I wasn't encouraged to end the session until all, and I mean ALL, of my issues were resolved, and questions answered completely. Additionally, the tech did not, at any time, make me feel like I was anything but his most important call of the day. The knowledge level of my tech was outstanding. Thank you for staffing the customer support with top shelf personnel. At no time was I handed off to someone that "knew the system better", or "hang on and I'll find out the answer to that...", or "give me your number and I'll call you back with the answer." You get the idea. One call, all problems solved, period. |
good | Wednesday the 16th January 2013 at 02:13 i say it every time you guys are the best of the best |
good | Tuesday the 15th January 2013 at 20:44 It seems like I get voicemail now more than a live person. My call was returned within about 15 min so I can't complain. |
good | Tuesday the 15th January 2013 at 16:12 Always helpful and know their kit inside out. |
good | Tuesday the 15th January 2013 at 15:44 Fast, acurate advice and information as always. Thanks very much. |
good | Tuesday the 15th January 2013 at 15:32 Very Helpful. Thank you. |
good | Tuesday the 15th January 2013 at 14:39 thank you for taking the time to come and see us with your new product, we look forward to placing an order in the next few days. |
good | Tuesday the 15th January 2013 at 12:54 Phoned to book additional place on Net2 seminar. Very efficient and courteous service |
good | Tuesday the 15th January 2013 at 10:25 Matthew could ready confused "thingy-majig" as desk top reader... that is what I call excellent service! |
good | Tuesday the 15th January 2013 at 07:59 Very helpful :o) |
poor | Monday the 14th January 2013 at 21:37 Still waiting for a callback regarding my question |
good | Monday the 14th January 2013 at 20:32 Once again brilliant service. I wont be using anyone else for my access control requirements. A return call to Australia from Paxton was above and beyond. You would not get that service from anyone else. Thanks again |
good | Monday the 14th January 2013 at 17:24 There technical support team were again very helpful today with questions keep up the good work. |
good | Monday the 14th January 2013 at 17:23 Always willing to help and very knowledgable thanks |
good | Monday the 14th January 2013 at 16:46 Professionalism, efficiency, understanding and manner were all absolutely 100%. Thank you very much. |
poor | Monday the 14th January 2013 at 16:37 Good as usual, but was shocked with the answer in that the outside handle can only be rotated a maximum of 35 degrees. There are so many locks etc that need to be turned by 45 degrees. Not that I bought the product but I may well have. You need to either change it (preferable) or at a minimum make the problem very well known in your advertising. I have marked you down as poor this time as it was of no use to hear that one of your competitors handle only turns 33 degrees. Who cares they are both badly designed. Regards Chris. |
good | Monday the 14th January 2013 at 16:24 Very obliging and helpful |
good | Monday the 14th January 2013 at 15:25 Knowledgeable - as always! |
good | Monday the 14th January 2013 at 15:00 Very helpful easy to understand advice back up with an e-mail. |
good | Monday the 14th January 2013 at 14:51 Very helpful as usual! This is why i continue to use Paxton Thank You |
good | Monday the 14th January 2013 at 14:06 Very good, no bull just the facts, excellent... |
good | Monday the 14th January 2013 at 13:55 Exellent |
good | Monday the 14th January 2013 at 13:52 Many thanks for Kev and Chris coming to site, although their main priority was the setting up of the SIMS integration that we are testing with them, Chris was more than happy to help with the setting up of Areas on our Net2 system so we can introduce roll call. |
good | Monday the 14th January 2013 at 13:31 Great Support, Very Helpfull. |
good | Monday the 14th January 2013 at 10:45 Telephone answered immediately, salesperson very technically aware, most polite, helpful and efficient. |
good | Sunday the 13th January 2013 at 16:29 As always, very knowledgeable and helpful staff |
good | Saturday the 12th January 2013 at 11:19 Quick response and helpful Kerri was a nice person to deal with from Paxton thanks |
good | Friday the 11th January 2013 at 15:12 Excellent |
good | Friday the 11th January 2013 at 14:21 Quick response. Resolved issue. Many Thanks |
good | Friday the 11th January 2013 at 14:03 Kevin was extremely pleasant and helpful in providing a solution to a very be-spoke installation |
good | Friday the 11th January 2013 at 13:45 The gentleman I spoke to was very helpful, and send me the information I required immediately. |
good | Friday the 11th January 2013 at 09:57 Very helpful even though the problem wasn't solved over the phone but good knowledge and very polite. Many thanks Neil |
good | Friday the 11th January 2013 at 07:58 have rung on several times on each occasion service excellent |
good | Thursday the 10th January 2013 at 23:07 One of the biggest reasons I choose to continuously use your product is because of the tech support I receive. The simplicity for the end user is the other, very important. Great job. |
good | Thursday the 10th January 2013 at 17:28 good, informative training :-) |
good | Thursday the 10th January 2013 at 17:09 Zeer klare, vlotte uitleg, duidelijke voorbeelden en mooie praktijkmomenten! Doe zo voort! |
good | Thursday the 10th January 2013 at 14:41 Best customer service as ever ;) |
good | Thursday the 10th January 2013 at 14:16 Very friendly and helpful. |
good | Thursday the 10th January 2013 at 14:05 Problem dealt with quickly efficiently by a very pleasant young lady |
good | Thursday the 10th January 2013 at 13:25 Andy's approach to the training was excellent. The fact we could have ago and make our own mistakes was good. He explained things very well, 10 out of 10. Thank you. |
good | Thursday the 10th January 2013 at 09:27 Brilliant once again! Quick and clear answer to my query. |
good | Thursday the 10th January 2013 at 08:38 Prima en duidelijke uitleg! |
good | Thursday the 10th January 2013 at 07:49 It seems to me that others could learn a lot from your technical support department, i have rung on a number of occassions and each time have been dealt with efficiently and effectively, so thankyou. no doubt i will call again!. |
good | Thursday the 10th January 2013 at 03:03 With the sites we have that use your system, we rarely have issues. It's reassuring to know that any technical details we need are only a phone call away. Thanks again good job. |
good | Wednesday the 9th January 2013 at 20:06 Myself and my colleagues all found the training to me very useful, informative and precise and found that Andy explained all we needed to know superbly and answered all queries we had over all a very successful session for ourselves thankyou . |
good | Wednesday the 9th January 2013 at 16:29 I called the 1-800 number which was answered by Ruben Vogeler on the second ring. He was able to answer all my questions and even emailed me a link to the appropriate software I needed. I had my issue resolved in a matter of minutes. A+ service. |
good | Wednesday the 9th January 2013 at 16:13 Very helpful as ever. I regard your Technical support team as the best around. Last week i had some problems whilst on my first time install of a net2 entry system. Your team were patient and helpful throughout to help resolved the problem Please pass on my thanks to everyone in the department |
good | Wednesday the 9th January 2013 at 14:59 Every time I call and speak to a Paxton representative I am never disapointed or unsatisfied!!! |
good | Wednesday the 9th January 2013 at 14:14 I was impressed by the knowledgeable and helpful personnel who took my call and assisted me in resolving a couple of problems I had with the installation of the Paxton Access System. |
good | Wednesday the 9th January 2013 at 12:55 Your product, is very good, thank for your documents. |
good | Wednesday the 9th January 2013 at 11:30 Very Helpful Thanks. |
good | Wednesday the 9th January 2013 at 10:52 Very usefull information. Thank you! |
good | Tuesday the 8th January 2013 at 20:34 Very helpful as usual |
good | Tuesday the 8th January 2013 at 19:14 It was a shame that I could not get the CAD drawings for the equipment, only PDFs though. |
good | Tuesday the 8th January 2013 at 19:13 We where called out to an EasyProx handle with built in reader which would appear to have failed after 4 half months in use our Engineer and tec help line came to the conclustion the batterie pack had failed so a replacment was orderd. return to site 7th Jan as deliverd today fitted and handle worked ok . then we had a call from the customer today 8th to say had stopped working again, so back to site try several options with tec help and came to an agreement the unit is faulty. we had then to contact original supplier for an advanced replacement as paxton would not supply an advanced replament even though it was agreed the unit was faulty . Not happy about the time we have lost but couldnt realy foult tec help line (apart from not sending an advanced replacment right away !! Allan Moncrieff |
good | Tuesday the 8th January 2013 at 16:46 bril as always |
good | Tuesday the 8th January 2013 at 10:53 Answered my query immediately and gave me all the information I required which showed an excellent level of product knowledge. |
good | Monday the 7th January 2013 at 15:41 Providing free training to the site tradesmen who will ultimately be called upon to attend to any access issues. What more could I ask? In times of NHS cut-backs this is very much appreciated. Thanks. |
good | Monday the 7th January 2013 at 15:40 Excellent support and patience as always - many thanks. |
good | Monday the 7th January 2013 at 14:58 enquiry handled very quickly and professionally |
good | Monday the 7th January 2013 at 13:20 Allways very friendly and helpful.Excellent! |
good | Monday the 7th January 2013 at 13:00 advice was very good and clear with everything i needed to design my application. thanks john smith ics |
good | Monday the 7th January 2013 at 11:33 Enquiry dealt with promptly and got the exact answer as needed. |
good | Monday the 7th January 2013 at 10:41 A prompt response as always. Thanks |
good | Monday the 7th January 2013 at 08:55 great course |
good | Monday the 7th January 2013 at 08:51 fantastic course |
good | Monday the 7th January 2013 at 08:50 fantastic course |
good | Friday the 4th January 2013 at 16:49 A very helpful and knowledgeable young lady. Thank you |
good | Friday the 4th January 2013 at 16:31 Helpful and professional. Quick response without attitude. |
good | Friday the 4th January 2013 at 16:31 VERY HELPFULL WILL HELP ME TO OBTAIN THE ORDER |
good | Friday the 4th January 2013 at 15:50 excellent service (again) |
good | Friday the 4th January 2013 at 12:47 Extremely fast service! |
good | Friday the 4th January 2013 at 12:35 Very good product knowledge and very helpful |
good | Friday the 4th January 2013 at 11:38 Excellent service |
good | Friday the 4th January 2013 at 10:25 Very helpful and knew his stuff. Great service |
good | Friday the 4th January 2013 at 09:30 extremely helpfull and got me to the root of the fault in a quick manner |
good | Thursday the 3rd January 2013 at 23:55 No question left unanswered. Left the conversation with only unasked questions. Provided great advice and introduced me to a powerful tool in the forums. |
good | Thursday the 3rd January 2013 at 21:52 THERE'S NO SMILIE FACE FOR VERY GOOD. |
average | Thursday the 3rd January 2013 at 17:51 On both ocasions which we called today neither person could help on the Net 2 system. Each time we were passed to another adviser. |
good | Thursday the 3rd January 2013 at 16:46 As usual, Great and useful information, Thanks |
good | Thursday the 3rd January 2013 at 13:20 Very quick to get onto the phone, very rarely have to wait, always helpful and able to give me the answers I need :) thank you! |
good | Thursday the 3rd January 2013 at 11:19 web site very easy to use and the ordering of consumables went through without any hassle , will obviously use agin |
good | Thursday the 3rd January 2013 at 11:09 Excellent service as always! |
good | Thursday the 3rd January 2013 at 09:57 Excellent Technical Support (AGAIN) |
good | Thursday the 3rd January 2013 at 09:12 Araldo was most helpful in resolving our issue and quite patient - Thank you. |
good | Wednesday the 2nd January 2013 at 16:06 Good as ever. |
good | Wednesday the 2nd January 2013 at 15:50 gerald gave great information |
good | Wednesday the 2nd January 2013 at 14:14 Very helpful |
good | Monday the 31st December 2012 at 22:07 That was a great training section and i learnt a lot.The trainer was really helpful as well and very active |
good | Monday the 31st December 2012 at 11:19 Prompt and efficient response to call. |
good | Friday the 28th December 2012 at 16:25 Hi! First I had the impression that I might have expected to much from a helpline. But after some time (and having solved some language problems) Judith (i think) was very helpful, understood my needs and came up with informations that really helped. Thank you all for all the support you gave to us in the last year. Happy new year boe / LaBoe Security Austria |
good | Monday the 24th December 2012 at 16:04 My call was handled well and my issue was resolved promptly. |
good | Monday the 24th December 2012 at 10:21 Fast and accurate advice |
good | Sunday the 23rd December 2012 at 08:16 All the information I needed, very helpfull. |
good | Saturday the 22nd December 2012 at 16:18 Excellent as always!! |
average | Friday the 21st December 2012 at 12:43 - Gut - freundlicher, kompetenter Mitarbeiter - Gut - Kommunikation - schlecht - Lieferzeit der Austauschdeckel - durchschnittlich - Lösung des Hitzestau in den Anlagen - Wir werden sehen ob diese kleineren Belüftungsschlitze an der Seite reichen. |
good | Friday the 21st December 2012 at 10:15 Operator was able to trace me from caller ID, find my details enabling her to help me with my enquiry very efficiently! |
good | Friday the 21st December 2012 at 08:57 Always a first class service |
good | Thursday the 20th December 2012 at 14:54 Excellent service AGAIN!! |
good | Thursday the 20th December 2012 at 14:29 l'integration avec Milestone etait interessante. Il manquait du support pour la partie controle d'access. |
good | Thursday the 20th December 2012 at 10:57 Paxton are allways quick to respond with the correct advice |
good | Thursday the 20th December 2012 at 10:01 The advisor was polite and very knowledgeable and was able to direct me to the correct web page for the information I needed |
good | Thursday the 20th December 2012 at 09:26 Nick is always very informative and understanding of our needs |
good | Thursday the 20th December 2012 at 09:15 Excellent demonstration - very professional and knowledgeable. Client indicated they will proceed. |
good | Wednesday the 19th December 2012 at 22:47 As ever I ask the basic questions and you guys answer them without any fuss. Thank you and Merry Christmas. Michael. |
good | Wednesday the 19th December 2012 at 14:33 Gorran did a great job - Thanks guys |
good | Wednesday the 19th December 2012 at 14:03 I found the helpdesk really professional, friendly and helpful. The advice given worked really well and solved the problems we were having. After talking with the support desk I was then sent a follow up email detailing what we discussed with helpful advice. Thank you so much for your kind help. |
good | Wednesday the 19th December 2012 at 11:18 Excellent tech support as always thank you |
good | Tuesday the 18th December 2012 at 23:50 Great training program!!! N |
good | Tuesday the 18th December 2012 at 22:54 Always a great service from tek support. |
average | Tuesday the 18th December 2012 at 19:45 The customer service rep couldn't help me and said he would have a level two tech call me back in fifteen minutes. It didn't happen. I wasn't in a big hurry so I call back four hours later and the tech was very helpful. This didn't happen to be an issue this time. However, if I was on a job site four hours is unreasonable and of course I would have call support back much sooner. My first experience with tech support. So I don't really know how they are when the pressures on. |
good | Tuesday the 18th December 2012 at 17:04 would like to thank Derek for all his help and support with the GSA, Uni and NHS fife to mame but a few and look forward to winning more business with yourselves next year all the best in 2013 |
good | Tuesday the 18th December 2012 at 16:52 Very helpful. Thanks |
good | Tuesday the 18th December 2012 at 16:25 Spoke to a really helpful person who solved my problem really quickly. Thanks for your help. |
good | Tuesday the 18th December 2012 at 15:17 Always prompt, courteous and clever! |
good | Tuesday the 18th December 2012 at 06:56 Excellent as always. |
good | Monday the 17th December 2012 at 21:11 toujours aussi professionel continue comme sa. |
good | Monday the 17th December 2012 at 20:30 Excellent service from Paxton (as usual) & good new product. |
good | Monday the 17th December 2012 at 17:41 Problem not yet resolved |
good | Monday the 17th December 2012 at 15:29 quick to answer, very polite and received info required. |
good | Monday the 17th December 2012 at 14:49 The two people i spoke with were very helpful and knowledgeable. The response was great and the issue was fixed immediatly. thank you! |
good | Monday the 17th December 2012 at 14:33 I found the customer support team very helpful |
good | Monday the 17th December 2012 at 13:38 A tremendous help - installation is ongoing. Thank you |
poor | Monday the 17th December 2012 at 12:09 After getting a customer to pay to upgrade to Net2 Pro so they could send emails from triggers & actions, it was then discovered Net2 isn't compatible with Gmail, Yahoo, Hotmail etc. as they do not send email from port 25. This is not documented anywhere I have found. I cannot be the only person who has called up to ask for help or recommendations on other mail prodicers, but John on 1st line didn't have a clue what I was talking about, and Toby on 2nd line clearly didn't know what to tell me - I fell like I'm left flapping in the wind now with a very unhappy customer. |
good | Monday the 17th December 2012 at 11:38 Excellent service as always |
good | Monday the 17th December 2012 at 11:08 Always helpful... |
good | Monday the 17th December 2012 at 10:57 The call was handled in a professional manner as always...1st Class!! |
good | Saturday the 15th December 2012 at 23:14 Ray is always upbeat and finds a way to motivate our sales people. |
good | Friday the 14th December 2012 at 17:47 Very efficient as always thank you |
good | Friday the 14th December 2012 at 16:13 I made a call and my issue was fixed in less than an hour; by far the best support I get from any of my vendors. Keep up the great work. |
good | Friday the 14th December 2012 at 15:35 Very helpfully answered call straight away sent requested info to email straight away many thanks |
good | Friday the 14th December 2012 at 14:39 Yet again an excellent service provided by Gareth. Thank you for your support. |
good | Friday the 14th December 2012 at 11:55 Excellent service as always. My inquiry was dealt with very quickly. |
good | Thursday the 13th December 2012 at 19:52 i found the meeting very informative and will certainly purchase Paxton product on the back of our meeting. |
good | Thursday the 13th December 2012 at 19:27 Zoals altijd enthousiaste medewerkers die perfect uitleg geven over de paxton producten. |
good | Thursday the 13th December 2012 at 19:05 Kev Jones was very knowledgable and resolved the issue quickly. |
good | Thursday the 13th December 2012 at 19:04 Excellent. Quick and efficient |
good | Thursday the 13th December 2012 at 18:19 Great help. Thanks. |
good | Thursday the 13th December 2012 at 15:05 Most Excellent Service as always |
good | Thursday the 13th December 2012 at 14:23 You need a 'smiley' that's jumping up and down & cheering ! Judith answered my question clearly, concisely, & completely ! I was done in less than a minute & had the problem I'd been trying to fix solved in less than another minute ! Give her a raise ! ~ Doug Riding The Technical Support Group WATCHDOG ! - Security Solutions South Jordan, Utah |
good | Thursday the 13th December 2012 at 10:15 My query was handled competently and professionally. |
average | Thursday the 13th December 2012 at 08:39 Normally very good service from Paxton Tech's, yesterday very good advice from Andrew Evans.unfortunally then had to call again and spoke with sombody who decided to end the call when he found my problem to hard to deal with. |
good | Wednesday the 12th December 2012 at 17:23 Call was handled extremely well and infromation required email through to me immediately. |
good | Wednesday the 12th December 2012 at 14:34 Very interesting meeting showing how easy & versatile Net2 entry is |
good | Wednesday the 12th December 2012 at 12:38 Polite manner, excelled knowledge of products and reliable advice. |
good | Wednesday the 12th December 2012 at 12:02 Having embarked on a small but ambitious project involving the interfacing of Paxton's new Net2 radio equipment using a software interface that was developed to automatically import data from a .csv file, we have found Paxton's support team to be incredibly positive and proactive in trying to resolve teething problems on site. With their help and the functionality of the Net2 controllers, we have been able to provide the users of the facility with a fully operational system while issues behind the scenes are being resolved. I cannot speak highly enough of the people in fist line, second line and field support! |
good | Wednesday the 12th December 2012 at 12:00 Phone call was answered promptly, Matt was very knowledgeable and diagnosed the problem and came up with good suggestions. Also emailed a link to download straight away. |
good | Wednesday the 12th December 2012 at 11:28 Auslesen der Benutzerdaten und Einstellungen aus den Türsteuerzentralen sollte über seperates zu definierendes Passwort möglich sein. Dann sollten die Einstellungen der Türsteuerzentralen nicht automatisch überschrieben werden, nur auf Rückfrage, so das bestehende Anlagen nicht versehentlich überschrieben werden. In der Software sollten in der Benutzerverwaltung es möglich sein mehrere Benutzer gleichzeitig zu verschieben. |
good | Wednesday the 12th December 2012 at 11:09 Excellent prompt and efficient service |
good | Wednesday the 12th December 2012 at 10:15 Exceptional, instant help as always and what makes it better is the solution that I asked for was in house pre built!! GSM receiver!! All I have to do is sell the solution. |
good | Tuesday the 11th December 2012 at 23:16 A very professional presentation, Andy was able to demonstaight how easy the Net2 system works. |
good | Tuesday the 11th December 2012 at 21:19 As always, helpful & polite. I've still not got a bad word to say about Paxton. |
good | Tuesday the 11th December 2012 at 20:26 The meeting was very informative and the new Paxton intercom system looks good and works. Easy to program up and user friendly |
good | Tuesday the 11th December 2012 at 17:50 Tech advisor identified problem in minutes, We rectified the problem to the correct conclusion and all is working well, thankyou |
good | Tuesday the 11th December 2012 at 17:30 Very professional |
good | Tuesday the 11th December 2012 at 16:51 very helpful thanks |
good | Tuesday the 11th December 2012 at 13:58 The visit proved to be very informative and was a complete success, as a number of issues were or are in the process of being resolved. Many thanks for all of your help Chris. |
good | Tuesday the 11th December 2012 at 09:55 I found the support extremely helpful and answered the phone quickly. All my questions were answered efficiently. A big thank you to David Cassell for sending out the email required so quickly. I wish all technical support was this good! |
good | Tuesday the 11th December 2012 at 09:46 When I left my feedback I forgot to add.......a very merry x-mas to derek and all the tech' staff in the office, a pleasure to phone-in with a problem. Thank you Ian Watchman Alarms |
good | Tuesday the 11th December 2012 at 09:42 Excellent meeting thanks, very informative. |
good | Tuesday the 11th December 2012 at 08:17 The new Door Entry System looks and feels very good could possibly save alot of time in the future. Bryan Baillie (HF) |
good | Monday the 10th December 2012 at 22:54 If you had a very good option I would have ticked that. |
good | Monday the 10th December 2012 at 22:11 Understood what I was trying to achieve and helpful although a solution wasn't available |
good | Monday the 10th December 2012 at 21:24 THIS TRAINING SEMINAR WAS VERY HELPFUL AND INFORMITIVE |
good | Monday the 10th December 2012 at 19:43 Thanks for the training and I can see how I will be able to put your product range into my quotes. Thanks |
good | Monday the 10th December 2012 at 18:19 Thank Gerald for his patience with me :) great support, as always |
good | Monday the 10th December 2012 at 16:07 J'attends d'être contacter pour envisager un eéventuelle suite ... |
good | Monday the 10th December 2012 at 14:04 As always, your operator was well informed and helpful!! Thank you. A Merry Christmas to all at Paxton!! |
good | Monday the 10th December 2012 at 11:00 Very helpful and efficient :) |
good | Monday the 10th December 2012 at 10:34 As always the customer service experience from Paxton is second to none. Great team great support |
good | Monday the 10th December 2012 at 09:48 Thank you Judith. |
good | Monday the 10th December 2012 at 05:08 Thanks for the quick helpful answer |
good | Saturday the 8th December 2012 at 19:46 The help I got was SPOT ON a simple mistake by me put right by yourself and I was on a winner with the customer...Thank's Tony. |
good | Saturday the 8th December 2012 at 08:35 Thanks again, got the answers I needed in a speedy fashion. |
good | Friday the 7th December 2012 at 21:00 My favourite product support as the staff are always happy to help and no query is too small, maybe Honeywell should take note!!! |
good | Friday the 7th December 2012 at 18:00 Great response - thank you! |
good | Friday the 7th December 2012 at 16:40 Good course, good Tuition, Good Day. |
good | Friday the 7th December 2012 at 16:38 Excellent no nonsense course. |
good | Friday the 7th December 2012 at 16:33 David & Simon @ Paxton support were extremely helpful. |
good | Friday the 7th December 2012 at 09:48 Steve was very knowledgable and presented well, a very usefull day for me. |
good | Friday the 7th December 2012 at 07:08 Opleiding Lite is zeer goed gegeven met kennis van zaken. To the point. Heel wat tips en weetjes meegekregen van Jeroen. Bedankt. |
good | Friday the 7th December 2012 at 04:21 Thank you for the quick, accurate, and non complicated answers to my impromptu inquiry. |
good | Thursday the 6th December 2012 at 17:58 Very informative visit. Good quality equipment at a sensible price. |
good | Thursday the 6th December 2012 at 17:33 As always, great job guy's Thanks. |
good | Thursday the 6th December 2012 at 14:48 Excellent course and content, very well presented and put across by Michelle. |
good | Thursday the 6th December 2012 at 14:31 Very helpfull as always, Thank you |
good | Thursday the 6th December 2012 at 14:29 Excellent Customer Service as always! |
good | Thursday the 6th December 2012 at 12:36 Excellent service. The first person who answered the phone fixed my problem. Makes you wonder why other companies make simple things so difficult! |
good | Thursday the 6th December 2012 at 12:31 Andy was very helpful gave the engineers good task challenges and gave the surveyors good basic understanding an sales opportunities |
good | Thursday the 6th December 2012 at 10:11 I am IT guy and for me service was excellent, engineer answered all my questions. Simple ;] |
good | Thursday the 6th December 2012 at 08:52 Nick gave us some fantastic information to go away and think about with various products that we will have use for across our venues. We were very impressed with the simplicity, design and functions of the Net2 Entry system and will be definitely purchasing this product. |
good | Thursday the 6th December 2012 at 08:29 As ever spot on, thanks. |
good | Wednesday the 5th December 2012 at 16:11 Excellent support. Call handler was able to instruct clearly and professionally. Many thanks. |
good | Wednesday the 5th December 2012 at 15:44 Once again perfect service No waiting no bull just staightforward answers Thanks keep up the good work |
good | Wednesday the 5th December 2012 at 15:20 Quick response. Contact was polite, knowledgeable and able to answer all my queries. |
good | Wednesday the 5th December 2012 at 14:53 Tom clearly knows the product well, his presentation was clear and sufficiently detailed to encourage me to want to try the product. |
good | Wednesday the 5th December 2012 at 10:40 Helpful as ever |
good | Wednesday the 5th December 2012 at 10:37 As usual you listened advised correctly and solved my fault seamlessly. |
good | Wednesday the 5th December 2012 at 09:57 Andy arrived on time for our meeting and clearly outlined the features and benefits of using the new Paxton products. The system is simple to set up and program devices onto and should a suitable opportunity arise this would be a system we would consider installing in the future. |
good | Tuesday the 4th December 2012 at 21:28 They gave me clear information on fault finding with my issues on site. Thank you. |
good | Tuesday the 4th December 2012 at 18:45 Exceptional as usual, thank you |
good | Tuesday the 4th December 2012 at 18:07 always a quick response many thanks |
good | Tuesday the 4th December 2012 at 17:12 I found the relaxed infomative style of the meeting to be very good, although it was like a mini training course, the inter-action was positive & friendly. |
good | Tuesday the 4th December 2012 at 16:35 Very helpful and knowledgeable. A good enquiry experience. |
good | Tuesday the 4th December 2012 at 16:21 ANSWERED RIGHT AWAY AND HELPED ME SOLVE THE ISSUE. TURNED OUT TO BE A LOOSE WIRE |
good | Tuesday the 4th December 2012 at 15:22 Your support is superb, thank you. |
good | Tuesday the 4th December 2012 at 14:11 excellent as usual |
good | Tuesday the 4th December 2012 at 12:24 Very helpful and quick service well done |
good | Tuesday the 4th December 2012 at 10:15 Very helpfull, delivery on time |
good | Tuesday the 4th December 2012 at 08:49 Training was very good and good to see the new products |
good | Monday the 3rd December 2012 at 15:27 I am looking forward in working with this product. |
good | Monday the 3rd December 2012 at 14:20 Excellent.. |
good | Monday the 3rd December 2012 at 13:09 very professional and helpful |
good | Monday the 3rd December 2012 at 12:28 Excellent service! I'm always impressed with the high standard of customer support and technical help. Thanks once again. |
good | Monday the 3rd December 2012 at 11:58 The Paxton support team are always a pleasure to deal with. Very polite and helpful. Only criticism would be they sometimes don't like to deliver bad news and so you may not hear for a while if the answer to your question may not be what you wanted to hear - this is a small point though, the overall experience is very good. |
good | Monday the 3rd December 2012 at 11:38 Quick response as always, many thanks |
good | Monday the 3rd December 2012 at 11:01 call answered quickly, all questions answered and requested information recieved straightaway |
good | Monday the 3rd December 2012 at 10:58 Issue resolved and now working as expected Thanks Ross |
good | Monday the 3rd December 2012 at 10:38 Helder en duidelijk verhaal zonder opdringerig te zijn . |
good | Monday the 3rd December 2012 at 10:24 Always very helpful |
good | Saturday the 1st December 2012 at 07:36 Very helpful and informative |
good | Friday the 30th November 2012 at 19:11 Thanks Paul for your help today with this issue. Top marks! www.ifacility.co.uk |
good | Friday the 30th November 2012 at 18:02 Great tec service, thank you |
good | Friday the 30th November 2012 at 16:52 Great support service. You are always a pleasure to work with, quick response and good help. |
good | Friday the 30th November 2012 at 16:42 Absolutely Perfect, Had the answer I wanted within seconds, cheers guys :) |
good | Friday the 30th November 2012 at 15:43 Excellent service. Friendly advice and help, a link sent in order to get the correct information. Always easy to contact. |
good | Friday the 30th November 2012 at 15:19 Very helpful, prompt response. |
good | Friday the 30th November 2012 at 13:58 Please note that there are 3 Steve's at A.T. Alarms. It was Steve Trotman that phoned not me. |
good | Friday the 30th November 2012 at 13:51 Fijne, goede en vooral duidelijke uitleg ontvangen over het door jullie gepresenteerde toegangscontrolesysteem. |
good | Friday the 30th November 2012 at 13:27 Always helpful and friendly thank you so much |
good | Friday the 30th November 2012 at 10:04 Very helpful. Many thanks. |
good | Friday the 30th November 2012 at 09:07 As always I found the technical department fast, efficient and very helpful. |
good | Thursday the 29th November 2012 at 22:49 Net 2 seems to be quite a smart door entry system and the innovative technology allows the system to be upgrade able without the need of changing the controller. Overall a very attractive product for marketing. |
good | Thursday the 29th November 2012 at 21:24 Exceeded expectations as usual. Many thanks. |
good | Thursday the 29th November 2012 at 19:58 The course was conducted in a very professional manner and steve was very helpful and knowledgable as was andy also. would definatly recommend this course as walked away with a lot of new skills. thanks steve |
good | Thursday the 29th November 2012 at 19:32 Ok super Good |
good | Thursday the 29th November 2012 at 16:27 Always a pleasure to work with Ray. his knowledge of the Access Control Industry is always informative. |
good | Thursday the 29th November 2012 at 15:40 Good as always, clear answer to every question and offered sensible solutions to problematic installation queries. |
good | Thursday the 29th November 2012 at 14:39 Spot on support, as usual! |
good | Thursday the 29th November 2012 at 13:58 Phone was answered quickly, and I was straight through to a support engineer who knew exactly what to do. Excellent thankyou. |
good | Thursday the 29th November 2012 at 13:48 As always, all my questions are answered. |
good | Thursday the 29th November 2012 at 12:59 Super as usual Thanks |
good | Thursday the 29th November 2012 at 11:14 De training NET2 Advanced is goed georganiseerd en heeft een uitstekend mix theorie en praktijk. |
good | Thursday the 29th November 2012 at 11:01 Very efficient service. |
good | Thursday the 29th November 2012 at 10:16 Quick, clear advise. |
good | Thursday the 29th November 2012 at 09:02 very interesting the kit was as good as expected as it was Paxton, will try to push it along |
good | Wednesday the 28th November 2012 at 22:42 Nick was great with the client and the product is going to be used moving forward. Thanks again. |
good | Wednesday the 28th November 2012 at 21:45 deze voor is de mensen die serieus bezig willen zijn met het leveren en plaatsen van paxton systemen |
good | Wednesday the 28th November 2012 at 18:08 Good Demo |
good | Wednesday the 28th November 2012 at 17:40 As always the help and attention I receive to to the highest level and standard. |
good | Wednesday the 28th November 2012 at 13:28 Excellent service |
good | Wednesday the 28th November 2012 at 12:09 Chris was extremely helpful solved the problem and emailaed software update immediately. Thanks Steve |
good | Wednesday the 28th November 2012 at 11:39 Very helpfull many thanks to Nick |
good | Wednesday the 28th November 2012 at 09:28 Hi, Excellent customer support as normal! I quote your support levels to other third parties as being the best and what they should aim for! |
good | Wednesday the 28th November 2012 at 08:51 Kevin was prompt in dealing with the query and setting up the relevent site meeting. I received a detailed report with PDFs witin 24 hours. Well done. Vincent Cooney. MC Security Solutions |
good | Wednesday the 28th November 2012 at 08:27 Andy was very helpful when he came to our offices, he done a gret demonstration of the new Net2 door Entry system, great bit of kit! Andy answered all our queries. Would defiantly use this equipment on our sites. Thanks for coming to see us Andy. |
good | Tuesday the 27th November 2012 at 20:07 thanks, good info |
good | Tuesday the 27th November 2012 at 19:54 Extremely helpful with the aspects of the system that stem deeper than the standard technical knowledge of an installer. Thanks a million. |
good | Tuesday the 27th November 2012 at 18:44 Support specialist clearly and concisely answered our questions - unfortunately, the answers were not what we wanted to hear. Regardless, we are now better informed about how our NET2 works and what it is capable of. Thank you! |
good | Tuesday the 27th November 2012 at 17:39 Excellent friendly advise. |
good | Tuesday the 27th November 2012 at 16:13 Always is |
good | Tuesday the 27th November 2012 at 15:54 problem solved quickly, did had to chase up the outcome of uploaded analysis but not a big deal. i believe in the end it was a java version issue, glad it has been solved now |
good | Tuesday the 27th November 2012 at 14:50 Very helpful and informative |
good | Tuesday the 27th November 2012 at 14:30 More than helpful as usual but could not assist on this project |
good | Tuesday the 27th November 2012 at 13:33 Absolutely brilliant, extremely helpful and dealt with speedily, keep up the good work. |
good | Tuesday the 27th November 2012 at 09:46 EXCELLENT |
good | Tuesday the 27th November 2012 at 09:20 My issue was resolved right away, great customer service and support as always. |
good | Monday the 26th November 2012 at 21:44 Quick and easy answer to my question. |
good | Monday the 26th November 2012 at 21:31 Great, your guys have great knowledge of your product and organisation. Very impressed. You make it really easy to use your kit. Keep up the good work Carl Robinson. - ADT |
good | Monday the 26th November 2012 at 21:01 Very informative glad that I was able to be involved,I feel I can work with the paxton equipment easily with out a problem. |
good | Monday the 26th November 2012 at 19:16 The tech guys are brilliant they sorted out my problem with patients ,respect and were very professional thanks again lads. Keep up the good work |
good | Monday the 26th November 2012 at 17:03 Problem was diagnosed in seconds and advice was perfect. |
good | Monday the 26th November 2012 at 17:03 Perfecte oplossing van een probleem waar veel leveranciers/fabrikanten van kunnen leren! |
good | Monday the 26th November 2012 at 16:11 The chap asked me my name and where I was calling from, introduced himslf and asked how he could help. David spent a long time with me on the phone and made me feel very comfortable while dealing with my problem. He talked me through every step of the procedure and fixed my problem for me. Many thanks David, greatly appreciated. |
good | Monday the 26th November 2012 at 16:00 Called in with a presales tech issue i could not figure out. Not only did the gentleman immediately understand what i was looking for, he had the perfect product recommendation and he was extremely pleasant and professional. Paxton makes my job easy! |
good | Monday the 26th November 2012 at 15:55 Great, as always. Was called back to make sure everything was running ok after resolving the issues late last week. Fantastic service |
good | Monday the 26th November 2012 at 10:56 Excellent |
good | Monday the 26th November 2012 at 02:55 Scott was very knowledgable about the industry and the products. |
good | Sunday the 25th November 2012 at 14:29 Excellant presentation, impressive product |
good | Sunday the 25th November 2012 at 12:34 I found your staff very helpful |
good | Saturday the 24th November 2012 at 14:15 On time. Enthusiastic. Seems to be an excellent product. Client very impressed. |
good | Saturday the 24th November 2012 at 13:36 The training was clear and easy to understand, all of which took place is an ideal training environment which was light, clean and well thought out. The proportion of the training which was hands-on practical was great and gave a real feeling of understanding and confidence. |
good | Saturday the 24th November 2012 at 13:35 The training was clear and easy to understand, all of which took place is an ideal training environment which was light, clean and well thought out. The proportion of the training which was hands-on practical was great and gave a real feeling of understanding and confidence. |
good | Saturday the 24th November 2012 at 13:35 The training was clear and easy to understand, all of which took place is an ideal training environment which was light, clean and well thought out. The proportion of the training which was hands-on practical was great and gave a real feeling of understanding and confidence. |
good | Saturday the 24th November 2012 at 13:35 The training was clear and easy to understand, all of which took place is an ideal training environment which was light, clean and well thought out. The proportion of the training which was hands-on practical was great and gave a real feeling of understanding and confidence. |
good | Friday the 23rd November 2012 at 19:56 Call went well, help me resolve my problem |
good | Friday the 23rd November 2012 at 19:19 Found the course very inciteful, Andy was a great help. We have come away with a much better understanding in the complete net 2 access system, Thankyou. |
good | Friday the 23rd November 2012 at 15:58 We had a small fault with our software (because we hadn't upgraded to the newest version) which caused the doors to 'lockdown'. The person I spoke to was very knowledgeable and solved the problem in a couple of minutes - brilliant! |
good | Friday the 23rd November 2012 at 14:20 Help was very good as usual Phil Cammidge Director Entry Access Systems Ltd |
good | Friday the 23rd November 2012 at 13:40 The meeting went very well and I got a lot out of it. |
good | Friday the 23rd November 2012 at 12:43 Quick response and very helpful |
good | Friday the 23rd November 2012 at 10:32 We had a very difficult and high profile problem on a large Net2 system in a school which was leaving us as installers and Paxton as the manufacturer vulnerable to criticism. Paxton as always, came in with full and continued support to resolve the issue. Regular updates on progress and feedback to and from Paxton provided constant reassurance that we were not alone on this one. We expected nothing less and as always, were not disappointed. Thank you Paxton!! |
good | Friday the 23rd November 2012 at 07:21 Excellent as per usual |
good | Thursday the 22nd November 2012 at 17:31 Very worth while. Thanks |
good | Thursday the 22nd November 2012 at 15:38 Always helpful thankyou |
good | Thursday the 22nd November 2012 at 14:53 ....as ever |
good | Thursday the 22nd November 2012 at 12:12 AS EXPECTED EXCELLENT SERVICE |
good | Thursday the 22nd November 2012 at 10:21 very helpful |
good | Wednesday the 21st November 2012 at 19:38 Yes; as per usual the tech support is spot on... I am a consultant for many companies who require CCTV & Access control sooner or later. Paxton is my first choice because not only is the product simplistic to install but I know that if I get into difficulty i'm not placed in a never ending queue and the response from your tech guys is accurate, non bloated and delivered in a professional way... This is VERY important as far as i'm concerned and is a major factor when choosing the right access control system. As an example; Xtralis/AdPro who are considered the best at their game providing CCTV related equipment used to be my first choice however due to their expansion I do believe they have not expanded on tech support and as a result I and many colleagues are now considering other product simply because even though the tech guys are very professional getting through to them is a nightmare... Xtralis is a good example of how to loose potential customers as their tech support has had little or no investment... Keep the good work up! Technical Director The Paradox Group I.T & Network Integration Specialists |
good | Wednesday the 21st November 2012 at 18:58 I have had to contact Paxton Tec several times in the past and have always found whoever I have spoken to very knowledgable and helpul |
good | Wednesday the 21st November 2012 at 18:45 Very Good !. |
good | Wednesday the 21st November 2012 at 16:33 make the Marine reader in to a binsness card that blinks R-Y-G PAXTON ACCESS WITH DEALLERS Certification & INFO. TO BE A SALES TOOL |
good | Wednesday the 21st November 2012 at 15:56 Really helpfull went out of his way to help us Could not havbve done anymore or been more helpfull |
good | Wednesday the 21st November 2012 at 15:08 easy fast and really helpfull |
good | Wednesday the 21st November 2012 at 14:39 thanks for quick solution and for not having to wait in phone queue |
good | Wednesday the 21st November 2012 at 13:50 Excellent, prompt solution to problem |
good | Wednesday the 21st November 2012 at 13:23 Always very helpful at resolving any problems, a pleasure to deal with. |
good | Wednesday the 21st November 2012 at 10:31 Great service, no fuss, straight to the point - very effective! |
good | Wednesday the 21st November 2012 at 10:27 Registered Installer address correction, done immediatley. Excellent service as always. |
good | Wednesday the 21st November 2012 at 10:15 most helpful, kerri could not have been more proactive and helpful well done and thankyou |
good | Wednesday the 21st November 2012 at 10:14 Always very helpful and informative. |
good | Wednesday the 21st November 2012 at 09:43 Was first class service |
good | Wednesday the 21st November 2012 at 08:42 Very poilte and efficient. The agent sorted my problem with no fuss. Vert pleased. |
good | Wednesday the 21st November 2012 at 08:06 Many thanks for your support Derek. |
good | Wednesday the 21st November 2012 at 07:40 Excellent as usual. |
good | Tuesday the 20th November 2012 at 23:52 We are installing the Paxton access system here at our University and I know very little about it or its capabilities. Chris at Tech Support answered all of the questions I had and explained it as best he could. This is definitely the start I needed for basic knowledge and to order devices for access control here at the University. |
good | Tuesday the 20th November 2012 at 20:45 As always.. Very helpful and professional. |
good | Tuesday the 20th November 2012 at 16:47 I phoned about 6 times with a software problem, each time different people were excellent. |
good | Tuesday the 20th November 2012 at 13:56 Just talked to Mike in the technical department. The whole conversation was worryingly efficient -- he knew who I was, what I wanted, and he presented a complete, working solution to my problem in seconds. It almost made me believe in Santa Claus. Steve Rothkopf, Thinking Software |
good | Tuesday the 20th November 2012 at 09:21 extremely helpful and went through all the points clearly. |
good | Tuesday the 20th November 2012 at 09:21 Always excellent, everytime i have called they couldnt do enough to help. |
good | Monday the 19th November 2012 at 23:25 Good training. Helpful and informative. |
good | Monday the 19th November 2012 at 21:54 I was very well educated during the EXPO of your product. At first I felt it would be a challenge to install, but after discussing my customers needs this unit became very easy and affordable. I'm still waiting on my customer to approve this install. I'm confident it will take place very soon. |
good | Monday the 19th November 2012 at 19:03 Thank you The help was very good |
good | Monday the 19th November 2012 at 18:29 Always exceptional |
average | Monday the 19th November 2012 at 17:45 After speaking with a Sales rep this morning inquiring about a quotation was then transferred to another rep who organises client onsite bookings but went to voice mail? called back soon after and spoke to another gentleman who said the rep would call back, 8hrs later no call? |
good | Monday the 19th November 2012 at 14:10 Very helpful and resolved problem quickly |
good | Monday the 19th November 2012 at 13:41 Well informed meeting, very impressed, Placed an order on the same day for the new Net2 Entry. Please continue for your excellent support. Mike Pasha (MD) North London Fire & Security Systems Ltd |
good | Monday the 19th November 2012 at 11:27 Level of product knowledge of the person I spoke to was excellent, and they were extrememly helpful. It's not the first time either. Every time I've had to call Paxton technical support I've been very impressed with the service I've received. |
good | Saturday the 17th November 2012 at 12:46 As always very helpful. A Burton (AFFA LTD) |
good | Saturday the 17th November 2012 at 09:23 A well structured day, knowledgable instructor and excellent facilities. Thank you... |
good | Saturday the 17th November 2012 at 04:14 I was very impressed with the product and the Sales rep was knowledgable of the product and the industry. I look forward to developing a relationship. Thank you |
good | Friday the 16th November 2012 at 22:47 very informative...a well thought out system..... Impressive ! |
good | Friday the 16th November 2012 at 22:20 I have has aways praised your tech support is is the best though out the whole industry. The tech support staff never talk down to you and always sound happy to help, well done Paxton. |
good | Friday the 16th November 2012 at 21:01 Did a great job very informative! I cant wait to install some paxton systems! |
good | Friday the 16th November 2012 at 19:02 My company has been installing these products for many years as an istallall contractor. Recently we have been asked by our customers to make us a turn key provider for access control systems as we have been with security camera systems. This product and support by Paxton has been extaordinary and believe this shall be our latest profit center to continue to serve our community, (ies), for the future. Great job Thanks again |
good | Friday the 16th November 2012 at 17:45 I only sat in the class for a couple of hours,but it was very informative.Our company already uses Paxton and we are very please with it"s performance. We have add on jobs as well as new Paxton job coming up,our customers are very please with the ease of use with the programming and we are please on how fast we can teach our clients to use the system. Thanks |
good | Friday the 16th November 2012 at 16:56 Excellent as usual. Derek was very informative and helpful and nothing is to much trouble for him. He also discussed access oportunities with our Sales Director who is currently costing up various new projects. |
good | Friday the 16th November 2012 at 16:22 Great help! Thanks! |
good | Friday the 16th November 2012 at 16:18 Tech support is great, they know their products and take the time to explain how to use them. I quoted a project with special needs and they came up with a easy solution that is very economical. |
good | Friday the 16th November 2012 at 15:34 Best advice from Derek (as always!) |
good | Friday the 16th November 2012 at 15:09 When i phone in i always find the staff very helpful. |
good | Friday the 16th November 2012 at 15:08 Fluent and clear interaction. Enthusiastic explanation of features and capabilities. |
good | Friday the 16th November 2012 at 12:56 It was a good presentation with many examples that give you an idea of the produts and solutions. Thanks. |
good | Friday the 16th November 2012 at 10:10 Very helpful conversation. Your representative knew the answers and quickly covered the imporatnt points. |
average | Thursday the 15th November 2012 at 19:56 My enquiry was a part number, wrongly given to me by a client, it was one digit out. I must admit when i found out, i was surprised i was not given an alternative. |
good | Thursday the 15th November 2012 at 19:19 As always the quality of your technical support is very good and the solution is normally very simple. We have 40 doors on our Paxton Net2 door system and we very seldom have any requirement to ask for help. Clients of our business centres appear very pleased with the flexibility that we can manage their door access and we can normally set this to their bespoke requirements. We operate on more than one site and when we are by our computer we can open clients’ doors remotely when they have left their access card on their desk, or at home. I am looking forward to changing my mobile phone to an Apple iPhone so I can offer this service, with the Paxton app, when I am away for the office, Thank you Michael Westrup Director Fastolff Business Centres 07957 570 225 |
good | Thursday the 15th November 2012 at 17:58 Training was interesting and productive. |
good | Thursday the 15th November 2012 at 17:42 Very informative with clear and consice instruction. The atmosphere in the training session was very upbeat and relaxed. I feel I have left with the knowledge to install and service all instalations. |
good | Thursday the 15th November 2012 at 15:47 The presentation Devon gave was very insightful and thorough. It was very helpful to have a demonstration unit on display for each attendee to reference. The powerpoint presentation contained useful statistics and product information, making it a very informative lecture. It was also nice to have the different types of readers available to feel and see.... Overall great job! |
good | Thursday the 15th November 2012 at 13:49 Nice to have face to face meeting now and then, chance to discuss various things and also to find out more about things Cheers Andrew P. S. have ordered a net entry evaluation kit Bill Bird - Specialist Trade Services Ltd |
good | Thursday the 15th November 2012 at 13:40 Its good see Nick out and about again, & he's not lost his touch! Very helpful visit. |
good | Thursday the 15th November 2012 at 12:51 Very useful course and had a good time which was well organised, Thank you so much!!! |
good | Thursday the 15th November 2012 at 10:00 Easy to understand presentation. Thank you |
good | Thursday the 15th November 2012 at 09:40 Andrew was very helpful and also e mailed me instructions on what I needed to know |
good | Thursday the 15th November 2012 at 08:51 The Support Engineer knew immediately what was wrong and within 30 seconds my issue was resolved. Perfect |
good | Thursday the 15th November 2012 at 03:56 fast and polite |
good | Thursday the 15th November 2012 at 01:17 The class was very informative, however I believe tis could have easily been a one day training, since there was not enough time to go a little more in depth with the actual programing. I am glad I attended the class, and looking forward to receiving the demo kit. Thank you for your time. |
good | Thursday the 15th November 2012 at 01:15 EXCELLENT PRESENTATION! THANK YOU! |
good | Thursday the 15th November 2012 at 01:09 Very good class and great product! |
good | Thursday the 15th November 2012 at 00:03 I really liked the hands-on part of the training. |
good | Wednesday the 14th November 2012 at 23:18 I think there should be an extra smiley for Excellent. I would use that in my last contact with the support group. |
good | Wednesday the 14th November 2012 at 22:09 Very informative and answered all my questions really well! |
good | Wednesday the 14th November 2012 at 22:07 As in all dealings i have had with Paxton the person I spoke to was quick to grasp the nature of my problem and very helpful in making suggestions as to how to solve it. |
good | Wednesday the 14th November 2012 at 21:28 Ray was very informative and engaging. He made time fly by woth his knowlede and communication skills. I look forward to advancing my personal knowledge of Paxton products. |
good | Wednesday the 14th November 2012 at 21:19 Good class. I would only add a teaser of the level 2 & 3 course outline to whet peoples appetites for more training. |
good | Wednesday the 14th November 2012 at 19:21 Onderscheidend #paxton |
good | Wednesday the 14th November 2012 at 17:22 Very Help full and quick response to queries. thanks Mike T |
good | Wednesday the 14th November 2012 at 16:52 Thank you Gorran, very nice to have you at our meeting. Very impressed with the way you/Paxton came across, the answers you gave and the suggestions you came up with. Top work! |
good | Wednesday the 14th November 2012 at 15:23 Issues given were resolved in Minutes, Very Impressed indeed :) Many Thanks Mark Security Manager Britvic Soft Drinks |
good | Wednesday the 14th November 2012 at 14:52 AAAAAAAAAAAAA+++++++++++ |
good | Wednesday the 14th November 2012 at 12:10 very helpful staff |
good | Wednesday the 14th November 2012 at 10:56 We carry all types of security work, Intruder, CCTV, Fire, Access, and I can honestly say that Paxton has the best technical support services. Always quick to answer the call and happy to help, unlike a lot of companies. |
good | Wednesday the 14th November 2012 at 10:01 Quick response, and very helpful staff. |
good | Tuesday the 13th November 2012 at 21:47 Chris was very helpful. |
good | Tuesday the 13th November 2012 at 18:17 Very Helpful and promptly delivered exactly as I asked. |
good | Tuesday the 13th November 2012 at 18:13 Thankyou very much- The course was very interesting and very helpful. The tutors were extremely helpful and had all the knowledge. I have mentioned to Steven with regards to incorparating a seperate relay to your pcbs- although there is a global command to release on fire but if the data lines were corupted etc etc this would not release. So I suggested a normally closed relay when energised so we could link direct to the pcb rather than messing with breaking into the lock contact. So when the normally closed contact is broken(opened on fire) this releases your lock relay Thanks |
good | Tuesday the 13th November 2012 at 16:59 pleasant quick response for contact details |
good | Tuesday the 13th November 2012 at 15:25 Always very helpfull and sorted out the problem straight away Thankyou |
good | Tuesday the 13th November 2012 at 14:50 Problem with faulty key-tab was resolved quickly and proffessionally. |
good | Tuesday the 13th November 2012 at 14:15 Very helpful from the start and knowledgeable about the product range. |
good | Tuesday the 13th November 2012 at 09:42 very professional...thanks for your time |
good | Monday the 12th November 2012 at 22:58 Very enjoyable, Trainer certainly new his product and was able to express very plainly. |
good | Monday the 12th November 2012 at 18:32 Nick was very informative regarding the Net2 Entry system and the current offers. It was also good to see Nick out and about again allbeit at a snails pace, but still good to see him. Thanks for your time today Nick and I look forward to our next meeting. |
average | Monday the 12th November 2012 at 18:22 The person was reading from a prompt, he told me "this is what it says here". Have they every installed any of your products or seen any of the equipment? |
good | Monday the 12th November 2012 at 14:13 The class was great. I came away with knowledge of some new hardware/software capabilities that keeps improving upon an already great system. |
good | Monday the 12th November 2012 at 13:23 thanks again Derek for all your help and advice. |
good | Monday the 12th November 2012 at 13:02 Very helpful with what I needed. |
good | Monday the 12th November 2012 at 12:42 if only all companies could be as proactive not only in sales but with technical and customer support as Paxton are Without a doubt one of the best companies to deal with |
good | Monday the 12th November 2012 at 11:56 Technician was very helpful. |
good | Monday the 12th November 2012 at 11:20 On both calls, grate response, even helped with sorting IP address issues as our IT was not available, thanks guys. |
good | Monday the 12th November 2012 at 10:35 Very good, helpful, to the point. |
good | Sunday the 11th November 2012 at 10:12 information and help received from Paxton is always of high quality |
good | Saturday the 10th November 2012 at 16:39 ABOVE & BEYOUND Have you ever had a support team call you back just to make sure that they did in fact contact you and that your issue was resolved? Well I haven't untill now... Again, Thanks Chris D. Jay H. Las Vegas |
good | Saturday the 10th November 2012 at 12:35 I was very pleased with the technical support resolved my problem from start to finish, one of the best technical support I have come across. Very satisfied |
good | Saturday the 10th November 2012 at 10:40 Really good training session from Tom. We all now have a good understanding of the products Paxton offer, and access control overall. Once of the most useful 2 hours of supplier time I have been able to offer to our sales team. Many Thanks |
good | Friday the 9th November 2012 at 16:08 Very informative course and well structured. Trainers were very good and very friendly, Kit is fantastic and would recommend to any of my clients in the future. Well done Paxton and all of its staff!!!! Samalex Fire Ltd |
good | Friday the 9th November 2012 at 14:48 You were very to the point and you covered all the info that was needed to understand the first level of the install and the software. I can see that scheduling of doors is always a sticky point and maybe the logic involved is really worth discussing as I have see that to be a stumbling block. Thank you for your help |
good | Friday the 9th November 2012 at 12:30 Really helpful ,friendly and very proffessional. Cant fault them in any way. D Raybould. Sator Fire & Security |
good | Friday the 9th November 2012 at 12:07 Swift and detailed service as ever. Easy doing business. |
good | Friday the 9th November 2012 at 11:30 Got to the bottom of the issue straight away. Good work. |
good | Friday the 9th November 2012 at 10:50 As per usual, excelent knowledge and help, as expected from Paxton. Not good as above but excelent. |
good | Friday the 9th November 2012 at 09:15 Thank you for your prompt help today dealing with a warranty replacement - very impressive and quick response. |
good | Friday the 9th November 2012 at 06:53 Gorran, My clients are really pleased with the way you explained the system. Thank you |
good | Friday the 9th November 2012 at 06:39 Ik had niet anders verwacht eerlijk gezegd. Zeer professioneel. Lesgever mocht misschien iets meer de tijd nemen om wat minder snel te spreken. Maar ik wijt dit aan zijn enthousiasme,... of aan mijn Limburgs delay-effect. ;-) Groetjes. Bert |
good | Friday the 9th November 2012 at 06:11 Thanks again To Nick ! |
good | Thursday the 8th November 2012 at 20:32 Very good course, would recommend to anyone |
good | Thursday the 8th November 2012 at 18:44 Great meeting by Andy Lake today, in the time we allowed him he was able to provide real value to the sales team. |
good | Thursday the 8th November 2012 at 18:30 Prima live demo. Goed gebracht , correcte en duidelijke antwoorden. Prima marketing materiaal. Ben onze zaakvoerder aan het overtuigen :) |
good | Thursday the 8th November 2012 at 17:24 very helpful and friendly, when telephoned for advice. |
good | Thursday the 8th November 2012 at 17:13 Hi, had a good meeting with Anthony today. New product Video Entry System explained very weel and wil look to use this equipment next opportunity |
good | Thursday the 8th November 2012 at 15:59 Excellent support provided. Very courteous, and eager to resolve my issue. Much appreciated Dave Niven Forestry Commission Scotland |
good | Thursday the 8th November 2012 at 14:34 Rang up to ask about installing preiously-installed version of Net2 Pro on new Windows 7 machine. Didn't get the chaps name but he was very helpful and had me up+running in no time |
good | Thursday the 8th November 2012 at 14:18 I really like how the GUI is set up and how easy the flow of the system is. I look forward to installing and training on this system. Great job! Thanks also to Scott Tobin for the class I attended. It was very professional and he took the time to look at scenarios that I had questions about. I appreciate your time and knowledge of the system. |
good | Thursday the 8th November 2012 at 12:42 Maybe not the Moustache! |
good | Thursday the 8th November 2012 at 10:47 As allways excellaen many thanks . |
good | Thursday the 8th November 2012 at 10:36 Technical issue dealt with very quickly and well pleased with response and communication. Many thanks. Peter mcgill |
good | Thursday the 8th November 2012 at 09:58 The best support service in this field without exception. |
good | Thursday the 8th November 2012 at 09:04 Informed information received. Thanks. |
good | Thursday the 8th November 2012 at 08:06 prompt response to call. exellent knowledge of products,and prices. friendly attitude. |
good | Wednesday the 7th November 2012 at 22:49 Had a very informative meeting with Derek, mainly concerning the new Net2 door entry system - looks like a great product! |
good | Wednesday the 7th November 2012 at 21:40 The information request was answered quickly and proficiently by Paul who took the time to talk me through the upgrade path. |
good | Wednesday the 7th November 2012 at 21:22 very good!!!! |
good | Wednesday the 7th November 2012 at 18:28 Excellent as always!!! |
good | Wednesday the 7th November 2012 at 17:33 Perfect answers to all my questions Thank you for your help |
good | Wednesday the 7th November 2012 at 17:10 SES have been a high user/installer of Paxton products for a number of years, It was nice to see Anthony with another new innovative product. The Net2 Entry looks like it can slot straight in to our existing integrated solutions.......without the need for any integration!! |
good | Wednesday the 7th November 2012 at 16:30 It would be great if faulty equipment could be replaced directly by yourselves because unfortunately some of the wholesalers are not up to your high standards |
good | Wednesday the 7th November 2012 at 16:09 An excellent service that was very helpful |
good | Wednesday the 7th November 2012 at 15:55 Weer een fantastisch nieuw product erbij!! ben weer heel benieuwd naar de aankomende uitbreidingen. |
good | Wednesday the 7th November 2012 at 15:10 Michelle was very professional and explained the products in great detail. The training was very beneficial to us to enable us to go forward with installing Paxton products. Many thanks |
good | Wednesday the 7th November 2012 at 13:55 On very occasion I have contacted support i have received excellent customer services |
good | Wednesday the 7th November 2012 at 13:30 As always call was answered promptly and I feel happy I received a instant response to my questions followed by a e-mail confirming parts and prices. Regards Vincent Chuter |
good | Wednesday the 7th November 2012 at 12:44 Made very welcome, very informative and came away feeling impress and confident about your products. |
good | Wednesday the 7th November 2012 at 12:18 Extremely helpful!! |
good | Wednesday the 7th November 2012 at 09:49 question answered immediately and helpful advice given |
good | Wednesday the 7th November 2012 at 09:40 I telephoned for advice which I got. It may be me being a bit sensitive but I got the distinct impression that I was not of sound knowledge to ascertain what was required to put a system together. Granted, I have limited knowledge, but when one calls for advice one does not wish to get the impression that one might be a bit thick! Please remember that there are a lot of different people with different abilities - we are not all drones. Other than that great as ever. Thank you. |
good | Wednesday the 7th November 2012 at 09:37 Derek's knowledge of the Paxton product range always impresses. He is always able to answer any questions and it's great to have someone based in Scotland that can have these catch-up meetings with us. |
good | Tuesday the 6th November 2012 at 22:05 Answered all my questions quickly, got the result I needed. Thanks! |
good | Tuesday the 6th November 2012 at 20:01 Great Equipment |
good | Tuesday the 6th November 2012 at 18:16 Great product and certainly worth taking an hour out to meet with Andy Lake. We have several projects in the pipeline and hope to be able to deploy net2 entry soon |
good | Tuesday the 6th November 2012 at 17:44 Very good tec support always willing to help no problem goes unsolved a credit to the company |
good | Tuesday the 6th November 2012 at 17:44 Fantastic response fixed my problem immediately |
good | Tuesday the 6th November 2012 at 15:41 Arrived on time Everything fully and clearly explained and more than willing to ellaberate when requested. |
good | Tuesday the 6th November 2012 at 15:16 Great! :) |
good | Tuesday the 6th November 2012 at 12:47 Very helpful - as always |
good | Tuesday the 6th November 2012 at 11:31 as always excellent presentation, all questions / queries answered in a polite and friendly manner |
good | Tuesday the 6th November 2012 at 11:31 Thanks good communication skills. |
good | Monday the 5th November 2012 at 22:18 As always the service and support is extra ordinary. Why cant other UK business support their customers in this manner? |
good | Monday the 5th November 2012 at 14:28 I spoke with Andrew, and he was more than helpful. Great customer service - thank you Andrew |
good | Monday the 5th November 2012 at 12:33 I was extremely impressed with the speedy and effective way in which you resolved our problem. The key to this was the calibre of the help desk operative. He was both highly articulate and very knowledgeable. |
good | Monday the 5th November 2012 at 11:43 I dealt with Simon who was very helpful and provided me with the information I required. Regards John Ratcliffe PSI |
good | Monday the 5th November 2012 at 11:32 This was not a support call but a technical solution question from a business colleague/manager requesting information regarding a wireless solution to administer our meeting rooms in parallel to our existing PAC systems. The answer was very helpful ("Paxlocks" with "Net2Air bridges" + Net2 software/Admin PC) as the paxton website seems to contain a lot of missing prices/obsolete products when one searches for "wireless" solutions. I have emailed & encouraged that business manager to contact the Paxton phone number for more help if needed |
good | Monday the 5th November 2012 at 11:09 Excellent response to my enquiry |
good | Friday the 2nd November 2012 at 22:03 Alway's good and I'm never in a queue for support! |
good | Friday the 2nd November 2012 at 19:25 I needed to know some standard things that were not coverend in the included documentation for the Net2 controller. These items: 1. Default IP address 2. Default admin password could have been covered in the documentation. |
good | Friday the 2nd November 2012 at 16:28 Always excellent |
good | Friday the 2nd November 2012 at 16:24 A very informative and interesting day. The course was well presented and Andy is obviously a fountain of information! Thanks |
good | Friday the 2nd November 2012 at 16:12 Ruben's great; he could use some help or an answering service to field calls when he's busy or absent. His phone just rings....... on and on! |
good | Friday the 2nd November 2012 at 16:06 excellent! |
good | Friday the 2nd November 2012 at 16:05 excellent! five stars |
good | Friday the 2nd November 2012 at 15:14 Very helpful, although we could not resolve the issue straight away I have plenty of information to sort things out. |
average | Friday the 2nd November 2012 at 14:12 A bit cold, short and not as helpful as the previous lady I had assist. Perhaps more guidance rather than assumption of knowledge would be a good start. Reminding me of the time is 6.30pm was futile. We have a hard business environment to work in, presently ... anyway I managed to install the software with minimal help, a testament to the good software rather than operator, or customer service ! Unusual for Paxton. |
good | Friday the 2nd November 2012 at 12:51 Always enjoy calling Paxton support. Never seems to be a hassle for them and always get an answer either immediately or on a call back shortly after. Great service |
good | Friday the 2nd November 2012 at 11:54 The customer support agent (Gareth Swallow) was friendly, extremely helpful and was excellent. |
good | Friday the 2nd November 2012 at 11:42 A very good and informative meeting. |
good | Thursday the 1st November 2012 at 22:09 I called to solve a technical issue and Brian was excellent, friendly and well informed. A pleasure to deal with. |
good | Thursday the 1st November 2012 at 16:35 Very useful training, it has help us understand a number of faults which can be fixed very easy. |
good | Thursday the 1st November 2012 at 16:34 Very good training, Andy knows his stuff. |
good | Thursday the 1st November 2012 at 10:29 Simple enquiry dealt with quickly and efficiently. |
good | Thursday the 1st November 2012 at 10:19 Very informative webinar. Friendly host! Thumbs up |
good | Thursday the 1st November 2012 at 09:09 Problem fully and accurately explained. |
good | Thursday the 1st November 2012 at 08:35 Judith was excellent as i needed to refresh my mind on setting up access levels,thanks for your help,excellent as always! |
good | Thursday the 1st November 2012 at 08:23 Excellent presentaton. very enjoyable |
good | Wednesday the 31st October 2012 at 20:13 EVERY time I call the technical line I ALWAYS get great advice. Surpurb |
good | Wednesday the 31st October 2012 at 17:35 A speedy response with first class service. Not only met my expectations but exceeded them |
good | Wednesday the 31st October 2012 at 16:09 i am interested in the net 2 webinar but when registering, there are no times advertised for the days i am interested in |
good | Wednesday the 31st October 2012 at 15:39 Very fast, very knowledgeable and very helpful. |
good | Wednesday the 31st October 2012 at 14:05 Excellent as usual |
good | Wednesday the 31st October 2012 at 12:04 The staff are always helpful and able to solve your queries quickly and efficiently. |
good | Wednesday the 31st October 2012 at 10:43 John Hulme has been extremely helpful. Thank you. |
good | Wednesday the 31st October 2012 at 09:43 Very helpful as usual |
good | Wednesday the 31st October 2012 at 08:49 Thank you for the great service. |
good | Tuesday the 30th October 2012 at 22:17 Very helpful and informative as always with Paxton staff. |
good | Tuesday the 30th October 2012 at 19:17 Net2 entry demonstrated by Anthony, A good product that will be added to our portfolio. |
good | Tuesday the 30th October 2012 at 18:24 Great help. Question answered straight away. Thanks. |
good | Tuesday the 30th October 2012 at 17:16 Every time on time!...thanks!...great support! |
average | Tuesday the 30th October 2012 at 16:26 Support didn't listen to the whole problem - Insisting door setup changed. Fault found to be OEM led checkbox problem. Normally much better support. |
good | Tuesday the 30th October 2012 at 15:54 Michelle was very knowledgeable, extremely helpful. Feedback from the guys who attended found it very useful and very enjoyable. Many thanks |
good | Tuesday the 30th October 2012 at 14:19 Helpful and knowledgable as always. |
good | Tuesday the 30th October 2012 at 12:33 excellent service questioned answered within a minute :-) |
good | Tuesday the 30th October 2012 at 10:42 really informative and easy to understand even for someone who doesnt come from an engineering background |
good | Tuesday the 30th October 2012 at 10:05 very helpful |
good | Tuesday the 30th October 2012 at 01:44 Thanks for the help. Very easy to work with. Great support. |
good | Monday the 29th October 2012 at 22:44 EXCELLENT! |
good | Monday the 29th October 2012 at 20:28 Andy reacted quickly to my enquiry and provided good advice. |
good | Monday the 29th October 2012 at 19:03 Important personal contact to keep uptodate and discuss how we can develop more business |
good | Monday the 29th October 2012 at 10:19 Impressed with their knowledge on third party things that affect there software. |
good | Sunday the 28th October 2012 at 19:48 Extremely helpful as always. Calm collected and knowledgeable. Thank you. |
good | Sunday the 28th October 2012 at 14:40 very good product and versitile to suit all needs. A very good two days, time well spent and very well explained. |
good | Friday the 26th October 2012 at 19:59 Once again Anthony was on top form. Many thanks again for a great dem. |
good | Friday the 26th October 2012 at 19:28 Hi, Wanted to acknowledge and say "Thank You" for a great job done by everyone who helped me at Paxton and especially to Crystal who went above and beyond to help make the process go so accurately and smoothly. |
good | Friday the 26th October 2012 at 17:52 Good demonstration on products shown. Please keep us informed with new updates on the video intercom. Would be good to have a vandal resistant version. |
good | Friday the 26th October 2012 at 16:48 Excellent we found this very informative |
good | Friday the 26th October 2012 at 16:27 Straight through, got the information i was after without hesitation. Great service |
good | Friday the 26th October 2012 at 15:46 Excellent service - thank you. |
good | Friday the 26th October 2012 at 13:16 Very quick to answer call, very polite and answered question precisely right. |
good | Friday the 26th October 2012 at 12:44 Great as always, why pick another access control provider??? |
good | Friday the 26th October 2012 at 11:51 A long awaited piece of kit to worry the competition. Idiot proof installation that ticks all the right boxes, can't wait to install. An excellent product as all ways from the kings of access control. |
good | Friday the 26th October 2012 at 10:43 Hi folks, We were migrating and upgrading our Net 2 server software. The online documentation on how to do this is superb, coupled with first class phone support. I have a consistently great experience every time I phone you. Excellent software backed up with excellent support - can't ask for more than that! Many thanks - David |
good | Friday the 26th October 2012 at 09:43 As a non it/technical person I have just spoken to Brian who talked me through how to correct the problem we had on our Net2 system after a power surge, Brian was very patient and got the job done – thank you. |
good | Friday the 26th October 2012 at 09:08 Brilliant as usual, so well informed, so efficient, so quick, problem sorted, thank you. |
good | Friday the 26th October 2012 at 09:04 very helpful.... Zibbi Anchor Door Systems |
good | Friday the 26th October 2012 at 08:26 very interesting presentation Thanks Tom. I shall be ordering an evaluation kit this morning. |
good | Thursday the 25th October 2012 at 21:36 Excellent is not in your options but should be. Steve has been informative and approachable. So pleased we took the time to attend this very worthwhile session. |
good | Thursday the 25th October 2012 at 16:59 an easy enquiry this time but the same great service, thank you |
good | Thursday the 25th October 2012 at 16:40 I found that I did not need your help afterall but the information given could be of use in the future thank you |
good | Thursday the 25th October 2012 at 16:18 My question was answered promptly and efficiently and provided all the information I was seeking. Many thanks. Ron Wild, Design Dpt. ADT Fire & Security, Sunbury-on-Thames |
good | Thursday the 25th October 2012 at 15:14 QUICK AND INFORMATIVE AS USUAL. |
good | Thursday the 25th October 2012 at 15:05 Was called back really quickly with a good solution to my problem. Thanks again. |
good | Thursday the 25th October 2012 at 13:30 very helpful |
good | Thursday the 25th October 2012 at 13:11 Sales and Technical support second to non. |
good | Thursday the 25th October 2012 at 11:08 Tech support very quickly solved a software setup issue. |
good | Thursday the 25th October 2012 at 09:53 Always a pleasure to meet up with Andy. |
good | Thursday the 25th October 2012 at 09:17 Very helpful |
good | Thursday the 25th October 2012 at 08:30 Andy is a credit to Paxton, his presentation was clear and easy to understand, and it was obvious that he was extremely knowledgeable about the product. |
good | Wednesday the 24th October 2012 at 17:48 A excellent presentation, by an experiemced meber of your team, many thanks. |
good | Wednesday the 24th October 2012 at 17:26 I needed some very detailed information for a case I am handling as a consultant. The outcome is very important to a number of parties. I had heard that the technical support from Paxton matched the product - that both were excellent. I was still impressed, and that is not often I say that after 34 years in electronic security. Extremely patient, helpful and knowledgeable I spoke to exactly the type of staff member I would be looking for for tech support if I was still manufacturing security electronics. Full marks, full stop. |
good | Wednesday the 24th October 2012 at 16:19 Excellent technical support from Gareth, knew straight away what my issue was and how to resolve it. Gave part numbers for the items that I needed to make it even easier for me, if only all help line's were as helpful. |
good | Wednesday the 24th October 2012 at 13:04 Short Hold time and quick to help get answer to question. Very good support |
good | Wednesday the 24th October 2012 at 12:59 Answered all our queries and got the information required. |
good | Wednesday the 24th October 2012 at 12:45 Excellent Service as normal from Paxton - Wish all our suppliers were as good as Paxton |
good | Wednesday the 24th October 2012 at 10:59 Excellence service, Paul knowledgable about what was going on.... |
good | Wednesday the 24th October 2012 at 10:38 As always your customer service team were very efficient and told me what needs to be done to solve our problem. |
good | Wednesday the 24th October 2012 at 08:51 Very helpful as usual. |
good | Tuesday the 23rd October 2012 at 23:20 Very informative. Thank you! |
good | Tuesday the 23rd October 2012 at 21:26 Easy, intuitive software, and free! Cost effective solution for non-enterprise applications. |
good | Tuesday the 23rd October 2012 at 18:18 Good job Scott. Nicely done product presentation. |
good | Tuesday the 23rd October 2012 at 17:52 duidelijke uiteenzetting vragen werden goed beantwoord dus kennis van zaken |
good | Tuesday the 23rd October 2012 at 16:40 Just getting in to the access control, cctv and alarm business. Currently trading as a locksmith, and just doing a bit of research into prices and products of suppliers. |
good | Tuesday the 23rd October 2012 at 16:24 Excellent understanding of my requirements and a very quick response, many thanks |
good | Tuesday the 23rd October 2012 at 16:04 Once again, excellent training and Net2 Entry is such a nice product. Just looking forward to when I install my first one! |
good | Tuesday the 23rd October 2012 at 16:02 Excellent training and an excellent trainer, thank you! |
good | Tuesday the 23rd October 2012 at 15:54 I received the information I needed immediately! Thanks for the quick turnaround |
good | Tuesday the 23rd October 2012 at 10:24 Problem with usb card reader. |
good | Tuesday the 23rd October 2012 at 09:50 Excellent professional and helpful service,in a very competitive market it is refreshing to have a customer service team of this standard backing the product. Many thanks |
good | Tuesday the 23rd October 2012 at 03:29 Thank you very much for all your help, very good and detailed tech support. Again thank you. Jose Natera Advantage Security Service |
good | Monday the 22nd October 2012 at 20:26 thank you very much for your support was fast and very informative |
good | Monday the 22nd October 2012 at 18:55 AS always the person on the end of the telephone knows their products very well and will help with any questions I may have. Many Thanks to Jolly Judy who helped me put my quote together, very very helpful. Cheers Dean gatek.co.uk |
good | Monday the 22nd October 2012 at 16:40 Fantastic tech support as always. |
good | Monday the 22nd October 2012 at 16:00 Out of all the Access Control Systems I have installed, the Technical Support is always fast and friendly. Maybe it is because this system is such an system to install and use. Support is always simple. Thanks Jeff Allen.. |
good | Monday the 22nd October 2012 at 13:29 I am very pleased with the support level we get from Paxton team. It is precise and accurate leaving us 100% satisfied with both the product and the support service. |
good | Monday the 22nd October 2012 at 11:36 service and support is superb as always Kind Regards Vince Lockett |
good | Monday the 22nd October 2012 at 10:22 Perfect and helped me out. Thank you |
good | Friday the 19th October 2012 at 19:08 Hi, I had a meeting with Tom Cowling and Gareth Johnson today and found them to be A1 representantives of Paxton, they were very helpful and Informative. There has ben a positive outcome from the meeting which should lead to more business for Paxton from us. The Net2 Entry product demonstated to me I feel is a very good prospect and Product for the Future. Rob Kidner Director Securus uk Ltd |
good | Friday the 19th October 2012 at 17:19 Very quick, knowledgeable and courteous |
good | Friday the 19th October 2012 at 17:13 very helpfull 5 star |
good | Friday the 19th October 2012 at 16:57 A really good day, with information being delivered at just the right pace. My Net2 Air survey kit was delivered and used today. |
good | Friday the 19th October 2012 at 16:08 Great Discussion |
good | Friday the 19th October 2012 at 15:16 VIP 1000 seminar: I was impressed with the professional approach of the presentation. Nice visuals and the learning tools were first-rate. Ray is a force to be reckoned with but what impressed me most is his command of the subject and his ability to effectively convey his knowledge and experience. The venue was conducive to learning as well. The combination made it a very enlightening, useful and pleasant experience. |
good | Friday the 19th October 2012 at 14:29 Training was very informative and clear.The training was delivered very well. Possible improvements :- Add an external wireless aerial so that you can mount a net2 air controller in a metal cabinet. |
good | Friday the 19th October 2012 at 13:44 We have used Paxton since 1998 and to date have not been diappointed with either the Product or the technical back up, Well done |
good | Friday the 19th October 2012 at 11:04 great as always keep up the good work |
good | Friday the 19th October 2012 at 08:17 Although the helpdesk were unable to give me a definitive answer to my enquiry immediately, they made futher investigations & came back to me within 10 minutes. Very helpful, and showed good commitment to customer service. |
good | Friday the 19th October 2012 at 07:17 attended the advanced training class and found it extremely interesting and I feel very helpful to enable us to be more knowledgable with our installations and sales techniques. Well worth the time spent and the enthusiasm and knowledge of Michelle, our instructor, was evident throughout, well done Paxton |
good | Friday the 19th October 2012 at 07:03 As ever, pleaseure to do business with, very helpfull with feedback on technical issues. |
good | Thursday the 18th October 2012 at 19:07 As usual clear advice and excellent knowledge |
good | Thursday the 18th October 2012 at 17:14 As always, excellent service. |
good | Thursday the 18th October 2012 at 17:08 In over 6 years working in IT and talking to several software companies I've never had the pleasure of dealing with such a helpful company. Gareth is a shining example of how good customer service should be and no matter how much he is paid, it's not enough! |
good | Thursday the 18th October 2012 at 14:40 Called twice, immediately answered by a technician both times, impressive. |
good | Thursday the 18th October 2012 at 14:14 Very good training and the software rocks. Are there plans to do a web based management platformn so a server does not have to be implemented on site? Ken |
good | Thursday the 18th October 2012 at 13:32 As usual, prompt, clear and cheerfully given instructions that solved the problem instantly. Well done, and Thank You Paxton! Jane |
good | Thursday the 18th October 2012 at 11:21 Our meeting was very much appreciated & represented a generous & far-sighted offer by Paxton. Andy provided a wealth of information which included resolving difficulties with some of our own kit. We couldn't have beneftted in different circumstances to anything like the same extent. Andy was exceptionally capable & has given us great confidence in network areas. We were already pro-Paxton but are now firm believers. |
good | Thursday the 18th October 2012 at 10:45 Very prompt response - called back within 20 minutes of my email. Given clear and useful advice - thank you. |
good | Thursday the 18th October 2012 at 10:41 Very informative. Great to get one tone training. |
good | Thursday the 18th October 2012 at 10:40 Very informative and great to get one to one training. |
good | Wednesday the 17th October 2012 at 22:53 Very friendly and helpful people to deal with! :) With much appreciation. Sean |
good | Wednesday the 17th October 2012 at 21:03 Tom was very knowledgable and informative. I'm sure we will now be increasing the volume of Paxton product that we install. |
average | Wednesday the 17th October 2012 at 17:30 Sales Guy was late for appointment by over 30 minutes. We did get advised of this beforehand although it put extra pressure on the meeting. |
good | Wednesday the 17th October 2012 at 14:56 Mooie uitbreiding op het gamma! We kijken er naar uit om eerste project te lanceren met de Entry. We hopen op een mooie evolutie binnen dit product! |
good | Wednesday the 17th October 2012 at 14:49 Superb service. Brilliantly efficient. |
good | Wednesday the 17th October 2012 at 13:40 very helpful |
good | Wednesday the 17th October 2012 at 11:27 Tom was very thorough and knowledgable |
good | Wednesday the 17th October 2012 at 07:12 Was echt super heeft goed geholpen, je kunt altijd rekenen op die jongen |
good | Tuesday the 16th October 2012 at 22:43 Very polite and answered all my questions perfectly. |
good | Tuesday the 16th October 2012 at 22:32 RUBEN is the best. Quick and to the point when he knows that's all you need. |
good | Tuesday the 16th October 2012 at 21:11 thank you ray |
good | Tuesday the 16th October 2012 at 19:23 Got all the information i required on the new products, now i'm confident i can offer my customers a product that will do what they want it to do. |
good | Tuesday the 16th October 2012 at 18:34 Very friendly and helpful. Many Thanks!! |
good | Tuesday the 16th October 2012 at 15:11 Chris provide simple and fast answer, save time and got problem resolved |
good | Tuesday the 16th October 2012 at 15:04 As usual first class |
good | Tuesday the 16th October 2012 at 12:36 Thank you so much to all your team for the help they have given us on a problem we had, from our first phone call to your marketing team ringing us back. phil kelly Gough & kelly |
good | Tuesday the 16th October 2012 at 11:02 As always when I call Paxton I get excellent service |
good | Tuesday the 16th October 2012 at 08:59 Excellent ... very helpful as always :-) |
good | Monday the 15th October 2012 at 21:08 I spoke to a very nice young lady this morning about a small problem I had. My problem could not be solved as I had a very old system, but she gave me some very good advice as to how I could get round the problem. As usual the service was quick and only too willing to help many thanks. J A Lynch |
good | Monday the 15th October 2012 at 16:18 Whenever we call for advice it is always first rate. |
good | Monday the 15th October 2012 at 16:03 Very good as always. |
good | Monday the 15th October 2012 at 15:50 Very helpfull |
good | Monday the 15th October 2012 at 13:42 Always helpful |
good | Monday the 15th October 2012 at 13:23 efficient helpful & friendly |
good | Monday the 15th October 2012 at 12:09 Excellent service and product knowledge from the sales team |
good | Monday the 15th October 2012 at 09:54 Excellent course. I came away with a totally new perception of the kit & system. It is much more than a door controller & I hope we can really push it with our customers and provide them with a better service as a result. |
good | Sunday the 14th October 2012 at 12:32 Prima meeting, mooi produkt! Ben erg benieuwd naar de toekomstige functies. |
good | Saturday the 13th October 2012 at 21:25 Thanks |
good | Friday the 12th October 2012 at 17:37 Excellent service as usual Good information and very helpful Thanks |
good | Friday the 12th October 2012 at 16:44 the tech support is outstanding and nothing is to much trouble |
good | Friday the 12th October 2012 at 16:32 Its great that we are kept up to date with new products. |
good | Friday the 12th October 2012 at 14:02 Very helpful service which got our system back up and running quickly. |
good | Friday the 12th October 2012 at 09:39 Excellent as usual.Thanks |
poor | Friday the 12th October 2012 at 09:00 Ik had ingeschreven maar mijn inschrijving is nooit bevestigd. Dus ik ben niet geweest !!! |
good | Friday the 12th October 2012 at 08:04 The information was exact, the operator new exactly what our problem was and told us how to fix the problem. |
good | Friday the 12th October 2012 at 07:10 Hoi Jeroen en Stevan, We hebben de Net2 Entry lanceer event in Breda meegemaakt en ook hier zijn wij weer enthousiast geworden van dit mooie product zeker een mooie aanvullen op het assortiment van Paxton. Tevens natuurlijk een compliment voor de verzorging eromheen. Groeten: Richard. |
good | Friday the 12th October 2012 at 06:59 The best Equipment The best tech support |
good | Friday the 12th October 2012 at 06:54 Een prima uitleg op een simpele manier. Nogmaals dank. |
good | Thursday the 11th October 2012 at 22:43 Chris is as good a tech support guy as I have ever worked with. Give him a raise! Cliff Herbstman, Twisted Pair |
good | Thursday the 11th October 2012 at 20:37 Really helpful for us. Explained in simple terms what we needed to know. Excellent training. Would recommend. |
good | Thursday the 11th October 2012 at 18:47 Zeer tevreden, hebben eindelijk een alternatief voor de rampzalige T 24 van mobotix, eindelijk een intercom die we wel graag installeren. ( en waar klanten wel blij mee zijn). |
good | Thursday the 11th October 2012 at 17:28 AAAAAAAAAAAAAA+++++++++++++ |
good | Thursday the 11th October 2012 at 15:24 Very helpful. Helped solve the problem. |
good | Thursday the 11th October 2012 at 15:18 I am an end user who has since lost the installation disk. My enquiry related to installing a Net2 client (Workstation) on our network. I rung the helpline number listed on the "About" on the Net2 Programme and was immediately connected to a call taker. He promptly handled my issue and emaiedl me the required files with instructions while I was on the phone with him. The call taker was efficient and polite. Within a couple of minutes the call had ended and I had the Client up and running. I am suitably impressed with the customer support. Regards, Ryan Manley |
good | Thursday the 11th October 2012 at 15:14 Knowledgable, prompt and efficient on the 3 occaisons I have had to request support. |
good | Thursday the 11th October 2012 at 14:42 Very Helpful !! |
good | Thursday the 11th October 2012 at 14:22 Very quick, no hassle, great service |
good | Thursday the 11th October 2012 at 13:50 Excelent clear advice followed up quickly with a useful email. Thank you |
good | Thursday the 11th October 2012 at 12:38 Corrie Consise and simple just how I like it great kit as usual keep up the good work. |
good | Thursday the 11th October 2012 at 11:59 Webinars are always a good way of showing the products and this was well done. Thanks for the invite, good luck with Net2 Entry as it has very good potential in market filled with expensive and complex entry products. |
good | Thursday the 11th October 2012 at 11:55 one of the best customer support |
good | Thursday the 11th October 2012 at 11:48 Heldere uiteenzetting van opbouw en samenstelling van de Entry! |
good | Thursday the 11th October 2012 at 07:19 Goede presentatie van een mooi product! |
good | Wednesday the 10th October 2012 at 23:26 Quick and to the point with a solution. What more can you ask for? |
good | Wednesday the 10th October 2012 at 22:17 Makkelijke installatie , had wel al meer op mogen zitten of op aan kunnen zitten qua mogelijkheden , ipv de uitbreidingen die nog komen . Had liever al een completer pakket Gezien. Verder makkelijk en simpel . |
good | Wednesday the 10th October 2012 at 21:01 ik heb nog zitten denken over het product van jullie. misschien wat voor de ontwikkeling van het product. traditionele intercom systemen gaan in het doorlus principe. kunnen jullie ook niet zo iets ontwikkelen kijk naar een sip telefoon. heb je een rj45 poort in en een rj45 poort uit. als je nou iets ontwikkeld wat in een inbouwdoos past wordt het een stuk makkelijker kwa installatie van je leidingwegen in een appartementen gebouw. |
good | Wednesday the 10th October 2012 at 18:40 Kort en bondige uitleg met daarbij een goed opgebouwde powerpoint en aansluitend een praktische demo. Met name de openheid in de mogelijke beperkingen met het huidige portfolio aan apparatuur en de prijsstelling ten opzichte van standaard intercom zijn duidelijk. Duidelijk een interactieve ochtend. |
good | Wednesday the 10th October 2012 at 18:27 As usual, I am very impresed with Paxton's latest product, Net2 Entry. The demo from Derek today was great - I look forward to using this product hopefully in the near future. |
good | Wednesday the 10th October 2012 at 16:25 Fantastic service as usual, problem solved in a couple of minutes by knowledgeable tech engineer. A real pleasure to use Paxton systems. Regards Ray Osborne Estuary Technical Solutions Ltd. |
good | Wednesday the 10th October 2012 at 16:07 First class fast response and very helpful informative people. |
good | Wednesday the 10th October 2012 at 15:31 We. Deal with a lot of tech support using lots of different equipment , your lads are by far the most helpful , |
good | Wednesday the 10th October 2012 at 10:30 When presented with the problem I was given the solution which worked and no problems since.Sorry for delay but been on holiday.Mike. |
good | Wednesday the 10th October 2012 at 06:33 zeer interessante meeting, goed verzorgd, duidelijk en heldere uiteenzetting van de Net2entry. Gaan we zeker gebruiken. |
good | Tuesday the 9th October 2012 at 20:25 Support was exceptional. Tech understood problem and provided solid, accurate instructions for me to resolve. THANK YOU! |
good | Tuesday the 9th October 2012 at 19:06 Excellent as ever from Anthony - Thanks |
good | Tuesday the 9th October 2012 at 18:00 As Always The phone is answered virtually straight away, no waiting for somebody to answer, we get through to an intelligent person who knows the answer first time. Great service well done. |
good | Tuesday the 9th October 2012 at 17:32 paxton has one the best tech support team i always get the help i need no rush to end calls problem always solved excellent 10/10 |
good | Tuesday the 9th October 2012 at 16:11 Technical help were very good as always and have given me the required information. Kind Regards Charlie |
good | Tuesday the 9th October 2012 at 15:14 fantastic as always! |
good | Tuesday the 9th October 2012 at 14:45 Excellent as usual, thank you |
good | Tuesday the 9th October 2012 at 14:22 Good introduction to new product and explanation of multi site connections. |
average | Tuesday the 9th October 2012 at 13:53 My last two calls to Paxton have not been dealt with to usual standards. I feel that some (not all) Paxton technicians expect callers to be IT experts and forget that the majority are security technicians. This is exacerbated by the fact that they are usually working on a customer's computer which may be different to what they are used to. A little more tolerance wouldn't go amiss! |
good | Monday the 8th October 2012 at 16:38 Mnay Thanks |
good | Monday the 8th October 2012 at 16:25 Quick response, not the answer I wanted but answer was expected. Would like to see door release time down to 1/2 second to release high speed hidden gate system with high throughput of students during start and end of day. Gates handle multiple inputs and count as people pass through passage lanes, although Net2 registers card input because of 1 second hold time input missed and count no incremented so alarm set and gate closes (Net2 sys has anti passback set so causes problems). |
good | Monday the 8th October 2012 at 16:05 Thanks for all your help! |
good | Monday the 8th October 2012 at 15:28 Instant response. |
good | Monday the 8th October 2012 at 14:00 Thank you for your help. I spoke to David and he was very courteous and helpful. He talked me through the issue I was having and helped solve my problem. |
good | Monday the 8th October 2012 at 12:27 The best support servie we have ever dealt with. |
good | Monday the 8th October 2012 at 10:34 Daniel was prompt in responding to my e mail and was clear and calm in fault finding over the phone. The end result was our system was up and running again within an hour of the intial report. Many thanks. |
good | Monday the 8th October 2012 at 10:05 Very well presented. |
good | Monday the 8th October 2012 at 09:48 great help from sales tearm |
good | Monday the 8th October 2012 at 08:11 2 points 1. slide show was too far away from some people and not enough room to get closer 2. when trainer was programming you couldn't see what he was typing on the screen. overall very good |
good | Sunday the 7th October 2012 at 01:41 The meeting was excellent because of preparation, hands-on demo of product, distribution of related collateral, passion for company and product. The desire to exceed customer satisfaction was obvious. We look forward to learning more and adding Paxton to our product offering. |
good | Friday the 5th October 2012 at 18:08 Without doubt the best tech support in the industry. |
good | Friday the 5th October 2012 at 13:07 We found both the members of the support team who dealt with our tech issue very polite ,patient and efficient. With this approach Paxton is in my high recommendation category. Many thanks to the team Ed Musoke |
good | Friday the 5th October 2012 at 11:58 I was enquiring about the technical issues regarding replacing a Progeny P3 system with a Net 2 +. Very informative operator. |
good | Friday the 5th October 2012 at 11:50 Support very quickly realised the problem and fixed me in a matter of minutes |
good | Friday the 5th October 2012 at 09:48 We were very happy with the level of training given, Michelle was very informative and conducted the training in a very friendly & pleasant manner. The equipment supplied for training was excellent and the overall feedback received from our staff was very positive! We are are very much looking forward to conducting further training with Paxton. Mike Robinson Operations Manager Cobus Communications Ltd |
good | Friday the 5th October 2012 at 08:17 My call was answered promptly by someone who actually knew the equipment, and not just working througha checklist like so many so called technical helplines these days. |
good | Friday the 5th October 2012 at 01:04 As always Chris D did a fabulous job after hours also. |
good | Thursday the 4th October 2012 at 22:15 Very informative very good day Thank you |
good | Thursday the 4th October 2012 at 18:37 Hello! Thank you for today, the training was excellently conveyed to us and Andy went out of his way to help us with some vital information which will be a real blessing to us when we carry out our up coming installation. Thank you Andy!! |
good | Thursday the 4th October 2012 at 17:11 The service which I receive from your technical support is outstanding. The staff are very knowledgable and patient, friendly yet professional. My problem was solved very efficiently. |
good | Thursday the 4th October 2012 at 16:18 Brian was extremely thorough and very helpful. |
good | Thursday the 4th October 2012 at 16:10 Very helpful staff. Shame that Paxton product doesnt give what i need. I would like a first and last report which allows us to select which day(s) we would like the data on. Apparently other people have asked for this but such a report is not available. It would be a very useful report please. |
good | Thursday the 4th October 2012 at 14:58 Brilliant help from start to finish |
good | Thursday the 4th October 2012 at 13:24 Quick and slick response as always - thank you |
good | Thursday the 4th October 2012 at 12:48 Enjoyed the meeting and Devon was very prepared and professional. |
good | Thursday the 4th October 2012 at 09:47 As always, really good and helpful. Thanks Paxton regards Security Distributors Australia |
good | Thursday the 4th October 2012 at 09:29 fast response, very helpful, well explained and to the point thank you |
good | Thursday the 4th October 2012 at 08:19 A very good meeting and demonstration with good overview of your new products in particular the intercom system. Unfortunately we buy a lot of product (Norbain) but do not collect our points and this is an obvious disadvantage to us. Would it be possible if I provide you with a list of the products we have purchased to have these points added please? I thought rather than the current year a starting point could be from June onwards. Regards David Kingsland |
good | Thursday the 4th October 2012 at 07:26 I found Paxton technical guys very helpful and gave me a lot of time helping me resolve issues I had Thanks guys |
good | Wednesday the 3rd October 2012 at 22:08 Beyond 'Good' actually... the level of service was amazing: calls back when they said they would, answered politely, quickly and efficiently, and helped all the way along. Spent most of the day on the phone with them, (David Cassell) and have hopefully solved all my issues |
good | Wednesday the 3rd October 2012 at 19:57 Vary good training day. Thanks |
good | Wednesday the 3rd October 2012 at 16:51 The two support members I talked to where very patient and helpful and I was able to resolve my issues very quickly with their help. |
good | Wednesday the 3rd October 2012 at 16:37 Really great team at the end of the telephone, all my queries and questions answered fast, and fully , the sales team are a credit to the Paxton Name. Great Product and great support |
good | Wednesday the 3rd October 2012 at 16:37 very helpful. |
good | Wednesday the 3rd October 2012 at 16:04 Very good session, slick and well organised with lots of hands on training. Very impressed and full of good ideas to take back to my customers!!! Well done Paxton your training backs up your excellent customer service. |
good | Wednesday the 3rd October 2012 at 15:40 Very helpful |
good | Wednesday the 3rd October 2012 at 12:39 Excellent support |
good | Wednesday the 3rd October 2012 at 12:32 Engineer Araldo was very helpfull. |
good | Wednesday the 3rd October 2012 at 12:03 Chris berry was very proffesional and helpfull Mark wilson Camwatch ltd |
average | Wednesday the 3rd October 2012 at 09:04 slightly rude when asking a simple question about net2 version numbers. |
good | Wednesday the 3rd October 2012 at 07:45 geen opmerking. net2 entry goed gepresenteerd. |
good | Wednesday the 3rd October 2012 at 07:39 The seminar was instructive, informative and interesting. I would not hesitate to attend similar Paxton events in the future. |
good | Wednesday the 3rd October 2012 at 07:35 I have had to contact Paxton several times in the past for technical help and on every occasion including this last one the help I have recieved has been excellent. |
good | Tuesday the 2nd October 2012 at 23:13 As always the technician was knowledgeable, fast and professional Thank you Mark Bevan Three Counties Security |
good | Tuesday the 2nd October 2012 at 20:59 Your Customer Service is excellent and very understanding of enquiry made, I spoke with Paul and was very clear and concise with his answers on my query.Brendan |
good | Tuesday the 2nd October 2012 at 19:29 Chris Donohue was very helpful in resolving this for me. In spite of the time zone difference he got back to me in a timely fashion with the information I needed. |
good | Tuesday the 2nd October 2012 at 18:04 Very Helpfull |
good | Tuesday the 2nd October 2012 at 14:59 Excellent service as always,I wish other companies were as good. |
good | Tuesday the 2nd October 2012 at 12:12 Excellent as always |
good | Tuesday the 2nd October 2012 at 10:37 The experiance i had when needing technical support was some of the best customer service i have had. Clear, easy to understand and being an end user was put in a way that i could actually use! |
good | Tuesday the 2nd October 2012 at 09:12 Support was able to provide the info requested |
good | Tuesday the 2nd October 2012 at 08:12 Very useful chat through the problem - and between us we identified the probable cause of the power loss to our net2 access system. Previous phonecalls had identified that it was a power loss - but not suggested disconnecting the battery or looking at what lights were on/off, red/green etc - so the problem has now been identified - but it could have been done so a few weeks ago. |
good | Monday the 1st October 2012 at 16:33 Previous high standard maintained. Speedy & helpful response. |
good | Monday the 1st October 2012 at 16:18 very personable he and Simon did a great job from both sides. we appreciated his time as well. |
good | Monday the 1st October 2012 at 15:45 Swift and accurate resolution to the problem |
good | Monday the 1st October 2012 at 15:25 Polite and very helpful |
good | Monday the 1st October 2012 at 14:57 Rubeun was very knowledgable and helpful. |
good | Monday the 1st October 2012 at 14:07 Quick answers. Thanks for your help. |
good | Monday the 1st October 2012 at 13:50 Always good service from you guys |
good | Monday the 1st October 2012 at 12:26 Had a problem with a Paxlock, new parts being sent today. Great Service |
good | Monday the 1st October 2012 at 10:33 Excellent service - your member of staff was able to find the product we were looking for immediately - he confirmed prices etc - we placed the order online and the goods were delivered within 3 days. Fab!! |
good | Monday the 1st October 2012 at 10:02 Zeer interessant product. De toekomst oplossing! |
good | Saturday the 29th September 2012 at 10:25 It could not get any easier, thank you Paxton |
good | Saturday the 29th September 2012 at 10:24 It's always a pleasure to come across a company and it products that do what it says on the tin and do it well. |
good | Friday the 28th September 2012 at 19:24 couldn't ask for more. polite, helpful, excellent! |
good | Friday the 28th September 2012 at 18:44 6.35pm Friday evening. Call to helpdesk was answered within 10 seconds. Query was successfully dealt with in 1 minute. Perfection, Thank you. |
good | Friday the 28th September 2012 at 18:20 Very productive meeting. |
good | Friday the 28th September 2012 at 16:16 I spoke with Simon Richards about problems with our function card and he was most helpful and sorted our problem very quickly. Thank you. |
good | Friday the 28th September 2012 at 16:13 I think its a shame that I have to keep ringing or emailing to find out how to do things with Net2. As an end user I feel there should be a manual available, although there is information on the website its not particularly easy to find, is mainly aimed at the installer, and trying to find what you want from a long list of documents is well nigh impossible. Come on Paxton think of the end user !! |
good | Friday the 28th September 2012 at 15:29 Great Support, very helpfull, thank You ! The News on the Sequrity 2012 at Essen was very interesting. |
good | Friday the 28th September 2012 at 13:58 Very helpful in identifying issues, my client much happier with our position in relation to site issues. |
good | Friday the 28th September 2012 at 13:36 Super help resolving an urgent issue with our Pac Key system Engineer very quickly identified a bug with the current version / immediately provided a bug fix This resolved our issue Lee Dzendrowski IT Infrastructure Manager Zycko Ltd |
good | Friday the 28th September 2012 at 13:00 Very fast callback after sending an email in. Customer services were knowledgable and friendly. Thanks |
good | Friday the 28th September 2012 at 12:48 Excellent Technical Advice and great Customer Service. Richard@BFI |
good | Friday the 28th September 2012 at 11:32 Yet again a first Class service Problem resolved while on the phone from professional,experienced staff. Always a pleasure to deal with Paxton Thank you |
good | Friday the 28th September 2012 at 10:57 Prima verhaal over de Net2Entry. Inderdaad zeer eenvoudig in bedrijf te stellen, dat kan iedereen! Over de betrouwbaarheid en duurzaamheid kan ik nog niet oordelen. Dat Paxton ook op deze producten 5 jaar garantie geeft, schept wel vertrouwen. |
good | Friday the 28th September 2012 at 09:48 Très bonne présentation, Matthew a pu répondre a toutes nos questions |
average | Friday the 28th September 2012 at 09:29 We have found it difficilt to place an order with you ! It seems we are pushed down the road of using a company that installs this equipement. if you wish to contact me today: 07941943932 Chris Cowley/Site Manager/Mead Shcool |
good | Friday the 28th September 2012 at 08:28 easy fix in the end. thank you guys, great work |
good | Thursday the 27th September 2012 at 19:16 Great Support!!! |
good | Thursday the 27th September 2012 at 18:42 Very knowledgable engineer on the other end of the phone.sorted my problem on a net 2 system within ten minutes |
good | Thursday the 27th September 2012 at 16:26 It was good. My name is Jamie butler not Jamie buttner. |
good | Thursday the 27th September 2012 at 15:59 Very helpful, a willingness to spend time to make sure he understood the problem, and a willingness to solve the problem, not just fob me off and get onto the next call. His help was much appreciated, thank you |
good | Thursday the 27th September 2012 at 15:16 Excellent class! |
good | Thursday the 27th September 2012 at 15:08 Simple question answered, speedily and clearly - thank you. |
good | Thursday the 27th September 2012 at 14:13 Absolutely fantastic service from Daniel Kidd - thank you |
good | Thursday the 27th September 2012 at 13:20 prima, Ik denk dat er een goede markt voor is. |
good | Thursday the 27th September 2012 at 13:09 Well informed and efficient technical support, thanks. |
good | Thursday the 27th September 2012 at 11:56 Very useful. Technical support put me in contact with Gendis who have been assisting me since with a card counting procedure attached to Switch2. Thank you |
good | Thursday the 27th September 2012 at 11:48 Spot on tech assistance as ever. Many thanks |
good | Thursday the 27th September 2012 at 08:54 Excellant understanding of what I required from the Net2 software, disappointed no in house solution to what I see as a simple requirement from existing software, did provide possible solution from bolt on 3rd party software so worth while meet |
good | Thursday the 27th September 2012 at 08:50 Extremely helpful. Sorted problem quickly Would recommend Paxton products to others |
good | Thursday the 27th September 2012 at 07:40 Thanks again - same service as ever - whatever i need in a single phone call!! |
good | Thursday the 27th September 2012 at 07:35 The information and advice given was excellent. A first class service from Gorran. Many thanks to all at Paxton. Regards Martin Cox. |
good | Thursday the 27th September 2012 at 04:21 There needs to be an EXCEPTIONAL button here! Everytime I have ever called for tech support they have been wonderful! These guys are the best! The support that I have gotten from all the Paxton team goes way beyond what any other company has ever provided! Thank you guys ever so much! Julia |
good | Wednesday the 26th September 2012 at 20:52 It was great meeting with Scott yesterday. He was very knowledgeable and easy to talk to. I have confidence that Paxton will be a product that we can use to pickup more business in our service area. |
good | Wednesday the 26th September 2012 at 17:19 Net 2 advanced training, once again another superb session a big thanks to Michelle. Loads of kit to setup and play with, it doesn't get any better. I just wish all our other suppliers were as good as Paxton. John Pickworth, Director - Reliatech Systems, Manchester. |
good | Wednesday the 26th September 2012 at 15:41 Well done Steve great course |
good | Wednesday the 26th September 2012 at 11:48 As always an excellent and informative meeting. We have a couple of proejcts that we intended to propose NET2 entry for. |
good | Wednesday the 26th September 2012 at 10:36 Excellent !! The training given to our engineers by Michelle was first class, Demonstrating installation configuration and fault finding on the Net2 system. Michelle was confident and well informed on the product range and answered all our questions with ease. Well done & keep up the first class customer service. Chris Bircham Technical Director Render Alarms Ltd |
good | Wednesday the 26th September 2012 at 10:31 Chris Berry was very polite and helpful and able to resolve my problem within seconds. |
good | Wednesday the 26th September 2012 at 10:16 having dealt with yourselves in my previous roles it was finally great to see a door entry system introduced from yourselves. Also Derek gave me a great overview of products as a whole (some of which i was aware of and others were new to me) the meeting was very worthwhille to myself and our company as i now look forward to utilising paxton as much as possible and also having derek as my local point of contact is ideal. once again thankyou for taking the time to ensure Paxton deliver great service to ourselves and our customers. |
good | Wednesday the 26th September 2012 at 09:24 Excellent as always, operative was knowledgeable and efficient, but friendly. |
good | Wednesday the 26th September 2012 at 09:06 always helpful ,friendly and technically competent |
good | Wednesday the 26th September 2012 at 08:21 Extremely helpful and straight to the point i called in on behalf of a customer with no knowledge of this software and everything was made so easy to restore and test all the database etc. was working correctly as it should thankyou |
good | Tuesday the 25th September 2012 at 15:46 Ray is a good speaker. The training seminar was informative for our Salespeople and for our Customers. |
good | Tuesday the 25th September 2012 at 13:57 ALWAYS SO HELPFUL |
good | Tuesday the 25th September 2012 at 12:58 Over several years Paxton technical staff have always been helpful, knowledgeable and solved any problems. |
good | Tuesday the 25th September 2012 at 12:30 As always, Andrew was knowledgeable and helpful. |
good | Tuesday the 25th September 2012 at 12:01 Paxton dealt with my problem quickly, efficiently and with one telephone call. Very knowledgeable staff. Brilliant! This is how Customer Service should be. 10/10 |
good | Tuesday the 25th September 2012 at 11:51 Instant support as usual! Thanks. |
good | Tuesday the 25th September 2012 at 11:33 Schulung wurde suverän durchgeführt. Vielen Dank |
good | Tuesday the 25th September 2012 at 11:25 as always your service is always top quality |
good | Tuesday the 25th September 2012 at 08:52 Great support. I deal with numerous companies and find the usual press 1/2/3 etc all tedious. I got straight through and support was good. |
good | Monday the 24th September 2012 at 19:20 Well prepared and promising product |
good | Monday the 24th September 2012 at 18:15 Very helpful and knowledgeable great service Cheers |
good | Monday the 24th September 2012 at 18:14 Het is een super toestel. |
good | Monday the 24th September 2012 at 16:05 I am impressed with prompt and effecient manner which my query was handled, while the issue that I had with the product was more of wear and tear than faulty product - I was still afforded the opportunity to have it replaced if it fell within the 5 yr warranty period ( which I was not aware of ) my unit was well out of warranty. I will continue to use Paxton equippment in the future. Keep up the good work Liam Hurley |
good | Monday the 24th September 2012 at 15:25 I have called your technical support several times with several different issues and the staff have always been very helpful and promt with their responses. |
good | Monday the 24th September 2012 at 13:28 10 out of 10 for Support |
good | Monday the 24th September 2012 at 12:33 always fantastic technical support - always a pleasure to deal with this company Chris Rees Director Universal Fire and Security |
good | Monday the 24th September 2012 at 11:21 Very quick in getting back to me and extremely helpful on phone - thanks! |
good | Monday the 24th September 2012 at 11:05 It never ceases to amaze me how knowledgeable your staff are on your products |
good | Monday the 24th September 2012 at 10:07 Dear Steve, The course was excellent and very informative with good hands on. Many thanks, Phil Taylor Product Manager Videcon PLC |
good | Monday the 24th September 2012 at 08:48 In depth explanation of Paxton control. Easily understood by presentation. |
good | Friday the 21st September 2012 at 22:49 Thanks again doing an awesome job |
good | Friday the 21st September 2012 at 18:37 Enjoyed it. Very helpful and informative. |
good | Friday the 21st September 2012 at 17:00 Although I’m interested in the stay-ability of a company and their performance past & future, I would have liked the class to consist more of hands on operating & programming rather than the sales portion. But in saying this, I realize I am more an end user than an installer/purchaser and that these meetings are most likely aimed more at then. |
good | Friday the 21st September 2012 at 16:47 I talked to Chris concerning custom Wiegand filters for some odd proprietary cards. He pointed me in the right direction as far as writing and deciphering the string. He also offered some suggestions for future card options. Support is always helpful! |
good | Friday the 21st September 2012 at 14:23 Excellent summary. We look forward to our next meeting. |
good | Friday the 21st September 2012 at 14:07 Great, as usual! |
good | Friday the 21st September 2012 at 14:06 very polite, very helpful even though i was vaigue, not through any fault ofmine. Very pleased. thanks for all the help, and patience too |
good | Friday the 21st September 2012 at 14:04 Devon did a great job of explaining the advantages of Paxton's access control products and we are now actively looking into using Paxton to replace some existing equipment. |
good | Friday the 21st September 2012 at 13:55 Very friendly, helpful and knowledgeable. Couldn't be better. Thank you |
good | Friday the 21st September 2012 at 07:56 Well stuctured, clear and friendly training, all in all a very worth while day |
good | Friday the 21st September 2012 at 03:17 Enjoyed class |
good | Friday the 21st September 2012 at 01:25 very good |
good | Thursday the 20th September 2012 at 21:43 Very informative. Great hands-on |
good | Thursday the 20th September 2012 at 19:01 Scott was absolutely fantastic one of the best classes I've ever been to |
good | Thursday the 20th September 2012 at 18:50 Provide alternative solution to problem raised. |
good | Thursday the 20th September 2012 at 17:51 I booked the training to refresh my memory and get up to date with the newer kit and as usual it was covered fully and very useful to me ! Thanks to Steve for a good day. Regards Bob Clarke. |
good | Thursday the 20th September 2012 at 16:24 You're selling yourselves short guys, you need an excellent icon on the feedback! As always we got a speedy response with the offer of further assistance if needed. A pleasure to deal with, thank you. |
good | Thursday the 20th September 2012 at 16:06 QUick response and to the point |
good | Thursday the 20th September 2012 at 15:55 Brilliant as always . |
good | Thursday the 20th September 2012 at 15:28 As Andy mentioned we use stainless steel vandal resistant panels |
good | Thursday the 20th September 2012 at 12:54 Very helpful |
good | Thursday the 20th September 2012 at 12:54 Derek was able to arrange a meeting at very short notice, to discuss our project which will require some 34 paxlocks with NET2 control Well done Derek !! |
good | Thursday the 20th September 2012 at 12:39 Quick response, very clear instructions, polite and knowledgable. I can ask for no more. |
good | Thursday the 20th September 2012 at 12:08 Very efficient. Many thanks |
good | Thursday the 20th September 2012 at 10:28 thanks for your help |
good | Thursday the 20th September 2012 at 10:27 As always, spot on. |
good | Thursday the 20th September 2012 at 09:12 Excellent training session with Michelle Thankyou Paxton Jason Pulse Integrated Electronics |
good | Thursday the 20th September 2012 at 08:49 The gentleman was very helpful and friendly and sorted my issue out professionally and quickly. |
good | Wednesday the 19th September 2012 at 22:11 Tom was very helpful with the product description and demonstration, A product I like and fits in well with the Net2 Door Access range In fact we must go down as one of the quickest companies from viewing a product to selling, as we have sold one to our customers within 3 hours of our meeting for a site we are currently doing in the Royal Exchange Building London. Fits there requirements to a tee. regards Nick Vanstone Secure Systems (UK) LTD |
good | Wednesday the 19th September 2012 at 17:59 Really complex enquiry involving other makers kit and whether it would combine with Paxton.Excellent impartial advice as always.Resolved my concerns and allows me to go ahead with installation.Thank you very much. |
good | Wednesday the 19th September 2012 at 14:45 Ray's and Rudy's support and feedback have always been outstanding. We want to take Paxton product to the next level with our integration services and present to the end user an easy interaction solution. We at Great Solutions feel very comfortable achieving these goals with Ray's and Rudy's advice. Regards, E. Antonio Curiel |
good | Wednesday the 19th September 2012 at 14:04 I think the use of Paxton provided laptops has really helped the presentation. It just eliminated so many issues that happened in the 1st class. It seems that every problem that occurrs in a class is addressed and corrected before the next presentation. |
good | Wednesday the 19th September 2012 at 13:07 found the training very intresting , manny thanks Richard |
good | Wednesday the 19th September 2012 at 13:07 I found the person I spoke with very helpful, friendly and technically knowledgeable. They were able to give me detailed technical advice. |
good | Wednesday the 19th September 2012 at 12:56 excellent!! |
good | Wednesday the 19th September 2012 at 12:51 Great as usual. Keep it up guys |
good | Wednesday the 19th September 2012 at 12:31 The operative was very helpful and knowledgeable about the product I was enquiring about. |
good | Wednesday the 19th September 2012 at 11:55 Time to answer is very good and the support staff are knowledgeable and prepared to listen, support and understand your issues. They always have the knowledge to resolve your issue. I am impressed with their patience and ability to explain and work with the users limitations. Well done and thank you. |
good | Wednesday the 19th September 2012 at 11:29 Superb service as per usual. |
good | Wednesday the 19th September 2012 at 11:00 Mike was very helpful. Many thanks |
good | Wednesday the 19th September 2012 at 10:22 question answered quickly and concisely, updated our details . I asked for latest brochure/prices and was promised they would be posted same day. |
good | Wednesday the 19th September 2012 at 08:31 Excellent support from Judith as usual. :-) |
good | Wednesday the 19th September 2012 at 07:21 Very good service. Answered my question within minutes. Well happy with products and technical support. |
good | Wednesday the 19th September 2012 at 03:00 very quick response, problem identified and part shipped in a couple hours. thank you |
good | Tuesday the 18th September 2012 at 20:09 Customer service rep assisted me in detail with my enquiry and explained clearly why I was having trouble processing my payment. I followed his advice and the transaction went through straight away. Will definitely use your services again. |
good | Tuesday the 18th September 2012 at 19:07 Excellent as always, thanks for your help again. |
good | Tuesday the 18th September 2012 at 17:50 Good explanation on use of the system and good input to the design of the vandal cover, as always Kevin is a valuable asset to Paxton . |
good | Tuesday the 18th September 2012 at 17:32 every time i call the information and explanation is 1st class. |
good | Tuesday the 18th September 2012 at 17:28 Everyonr thoroughly enjoyed the training many thanks |
poor | Tuesday the 18th September 2012 at 17:11 called from road. sent to website for answer. |
good | Tuesday the 18th September 2012 at 14:55 Excellent as always! |
good | Tuesday the 18th September 2012 at 14:12 Brilliant as always. Paxton are role models on how support calls should be dealt with. Darren - Kalika |
good | Tuesday the 18th September 2012 at 12:46 Very impressed by your telephone support today, which enabled me to fix the problem without having to wait for an engineer. Thank you. |
good | Monday the 17th September 2012 at 19:13 As usual excellent advice and a call back Thanks! Steve Chubb Fire & Security |
good | Monday the 17th September 2012 at 17:48 Support was great! Very friendly and knowledgeable. My issue was resolved very quickly. |
poor | Monday the 17th September 2012 at 13:46 have phoned up twice for help with the same problem. first time i phoned the operator said he would call back in 30 minutes with a possible solution and would also email me with information, no call back and no email. second time i phoned the operator couldn't give any advice except for me to ring the company that installed the product. i understand it is difficult to grasp what i am trying to explain over the phone, especialy as i don't know the product that well, but maybe a few more questions from your operator might have helped them understand what product i had, ie; was net2 or switch 2 system. |
good | Friday the 14th September 2012 at 20:25 great sevice |
good | Friday the 14th September 2012 at 17:22 Ruben was friendly, knowledgeable, and helpful. Thanks Ruben. |
good | Friday the 14th September 2012 at 17:04 Paxton were superb as always and called me back as promised. Unable to resolve issue on this occasion straight away but this was due to me not being in a position to back up the data base and reinstate the software due to time constraints. This did not prevent the system from working, it merely meant that i couldn't make use of the "Anti passback" functionality. I'm sure that once i have removed and reinstated the software that i will get full functionality of the system again. Darcy Phillips - Installations Manager (Security Systems Technology) |
good | Friday the 14th September 2012 at 16:57 I was most impressed with the training course. Very informative and instructive. Not too long and interesting at all times. The excellent lunch and the course handouts were also very much appreciated. Thanks to Paxton once again. |
good | Friday the 14th September 2012 at 16:24 Excellent, as always. |
good | Friday the 14th September 2012 at 16:14 Brilliant support as always! |
good | Friday the 14th September 2012 at 16:08 Zeer mooie en slimme video intercom. Makkelijk te installeren mooi design en natuurlijk weer met een vlotte verkoopbabbel gepresenteert. Goed werk heren. |
good | Friday the 14th September 2012 at 16:07 Goed en duidelijk verhaal Stefan ! |
good | Friday the 14th September 2012 at 14:52 excellent, as always |
good | Friday the 14th September 2012 at 11:07 Very helpful, patient and friendly staff |
good | Friday the 14th September 2012 at 10:11 Great tech support, many thanks for the assistance. Richard (Impulse Fire & Security) |
good | Friday the 14th September 2012 at 08:54 Thanks Tom. You gave a great demo of the Net2 Entry system. Looks like a great system and simple to install. Garry Jackson DJS |
good | Thursday the 13th September 2012 at 22:01 The Technical support engineer provided the information I needed immediately and directed me to download software and succesfully update an existing database to another onsite PC. |
good | Thursday the 13th September 2012 at 21:21 I have never yet been disappointed.-Thanks |
good | Thursday the 13th September 2012 at 20:27 Look, I think Paxton is great and every call I make I get positive feedback. The assistance is second to none and I love the products. I have a problem, the system you use Gold, Silver, Bronze is wrong. What chance as a bronze Installer have against a Gold installer. Fact is none. I have never ever received a call from your website from potential customers. If I was going to install your system as a customer then a Gold installer would be the one for me. It leaves little chance for smaller companies to improve. All my work has come from me and my sales technique not Paxton. Surely you should reinvent your way of selling installers. It should be based on price, service and satisfaction. Your comments would be appreciated. Andy |
good | Thursday the 13th September 2012 at 18:14 Anthony was good at what he did on site. |
good | Thursday the 13th September 2012 at 16:54 Ruben give great help |
good | Thursday the 13th September 2012 at 16:37 Our problem was solved efficiently and professionally. Many Thanks to Paul Johnson |
good | Thursday the 13th September 2012 at 15:43 Quick and responsive |
good | Thursday the 13th September 2012 at 15:35 Although a basic request, as per normal the outcome was what we required without any problems. We have never had any bad experiences when dealing with Paxtons. |
good | Thursday the 13th September 2012 at 15:09 You newer give up with me - no matter how difficult problems I call in. Thanks again EDS |
good | Thursday the 13th September 2012 at 13:55 Operator was professional, excellent telephone manner. Nothing could have been better |
good | Thursday the 13th September 2012 at 13:06 Service provide from Paxton Very Good as always Anthony has been very help full with site visit at Britplas of Warrington |
good | Thursday the 13th September 2012 at 12:25 As always, a simple question answered in a manner that makes you feel as nothing is too much trouble. Thanks |
good | Thursday the 13th September 2012 at 10:27 I was impressed by the efficient friendly way my enquiry was dealt with |
good | Wednesday the 12th September 2012 at 18:08 Great product, great presentation. Very informative persons. I wish the system integrated with HID |
good | Wednesday the 12th September 2012 at 17:23 The Net2 advanced training was very helpful for supporting the products. The training was given by Steve and everything was explained very good with nice powerpoint presentation. Also thanks to the guys of Paxton Benelux for the succesfull day. |
good | Wednesday the 12th September 2012 at 17:15 Goede inhoudelijke training waarbij zeker een hoop aspecten naar voren komen waarvoor de Pro versie uitermate geschikt is. Voor elke training geldt, trainen is 1 er mee aan de slag is 2. |
good | Wednesday the 12th September 2012 at 16:16 Good Service as usual. |
good | Wednesday the 12th September 2012 at 12:10 Just spoken with Judith. Very articulate, friendly and professional. Answered all my technical questions with ease. Many thanks Anthony Searle has equally been very helpful to us. Many thanks for your patience and efforts. Steve Bhagwanani Centro |
good | Wednesday the 12th September 2012 at 11:07 Fantastic Thanks |
good | Wednesday the 12th September 2012 at 10:27 Couldn't ask for more |
good | Wednesday the 12th September 2012 at 09:38 The software update for our access control system was not chargeable as an extra and really made me feel I was not being taken advantage of. I also found the advice on the door firmware update demonstrated very thorough knowledge and customer care. Thanks for the great service! |
good | Wednesday the 12th September 2012 at 09:12 Excellent support, as always. Many thanks. |
good | Wednesday the 12th September 2012 at 09:11 ANswered my query with a solution but then advised we need to update our software, this seams to be happening often this year as this is the 4th time this year we have upgraded. |
good | Wednesday the 12th September 2012 at 09:08 Didn't know the answer but put me onto someone who did very qickly |
good | Tuesday the 11th September 2012 at 22:07 veeeeeeeeery gooood |
good | Tuesday the 11th September 2012 at 16:39 We can't wait to test some of your products! Allready ordered a demo-kit to install in our office! |
good | Tuesday the 11th September 2012 at 15:04 Customer service is exeptional, i asked the questions and they had the answers 10 out of 10 for customer service |
good | Tuesday the 11th September 2012 at 14:43 brilliant as norm. |
good | Tuesday the 11th September 2012 at 14:19 Devon and the team at System Solutions are attentive to our needs and eager to help. Our past experiences with them both pre-sales and in after sales support has been excellent. We look forward to growing our relationship and businesses together. |
good | Tuesday the 11th September 2012 at 14:10 very rapid response |
good | Tuesday the 11th September 2012 at 12:09 Very good customer service as usual, thank you very much |
good | Tuesday the 11th September 2012 at 10:47 My problem is now resolved. Many thanks for your help. |
good | Tuesday the 11th September 2012 at 10:27 The fault was a very strange one and elimination wasnt a normal procedure items checked as follows: 1 mullion reader worked for 3 days tried a brand new one with a direct connection still didnt work replaced acu still didnt work tried another mullion reader tested ok. Seemed to be a series of problems to do with hardware and not the technicians diagnosis but we got there in the end |
good | Monday the 10th September 2012 at 15:52 Answered my question quickly and with the level of detail I needed to solve my problem. |
good | Monday the 10th September 2012 at 14:42 I was very impressed at the speed my query was dealt with. Excellent srevice |
good | Monday the 10th September 2012 at 13:27 Cool :) questions answered ! |
good | Monday the 10th September 2012 at 13:27 very good technical support as always. |
good | Monday the 10th September 2012 at 13:23 As ever the phone was picked up within moments, and my problem was solved in moments more. If every company had customer service of the quality of Paxton I am convinced there would be less War. Thanks again guys! |
good | Monday the 10th September 2012 at 09:18 thanks again paxton , superb back up |
good | Sunday the 9th September 2012 at 18:20 Derek Thank you for your on-going support and I appreciate your time and enjoyed the meeting today Charlie. |
good | Saturday the 8th September 2012 at 08:20 Your Tech Guys are very helpful and have lots of patience during the calls. Appreciated your assistance in the last few day. We managed to commission the system with your assistance over the phone. If you were in the Olympics you would have won the Silver or may be the Gold !!! Thanks Tejpal Rayit Rayitson Comms Ltd |
good | Friday the 7th September 2012 at 16:29 Excellent tech support could not fault the level of support |
good | Friday the 7th September 2012 at 16:02 Tom gave a brilliant demonstration. Very informative without frying brains. I also took away a lot from the demonstration. Many thanks! |
good | Friday the 7th September 2012 at 15:24 The time spent with Ray was exceptional, he knows the product and was willing to share is knowledge and abilities. Of all the meetings I have been involved in that included a rep and end user I have never been more impressed with someone as I was with Ray. Thank you for employing such great, and knowledgeable people |
good | Friday the 7th September 2012 at 12:00 Call was handled very professional as always!! |
good | Thursday the 6th September 2012 at 21:21 Always very helpful |
good | Thursday the 6th September 2012 at 19:42 Excellent service, solved my issue in 2 minutes, thank you |
good | Thursday the 6th September 2012 at 17:28 I was dealt with by Simon in support. I work in IT myself and have some real numpties in the past. My experience here is hat Simon knew his stuff - always noticeable by people not having to think too much and just getting on with it. My problem was resolved quickly and efficiently nad he also answered other questions relating to the software which I needed to know. Give the lad a pay rise ! Regards Alan - Hallam IT Solutions Ltd on behalf of Brantwood Specialist School (Sheffield) PS: Your software NEEDS an option to to able to save the backup folder onto a network drive at the push of a button and away from the origanal system it is running on. Users of any software unfortunately need to be spoon fed! |
good | Thursday the 6th September 2012 at 17:27 Well thought out & delivered presentation. |
good | Thursday the 6th September 2012 at 17:00 Your support was very helpful and fully answered my queries, thank you |
average | Thursday the 6th September 2012 at 16:53 Asked a technical question not sure the person who answered new what I was talking about ! |
good | Thursday the 6th September 2012 at 15:39 Was very informative and very much enjoyed the practical side, its rare to get that in training courses any more. |
good | Thursday the 6th September 2012 at 15:29 An excellent training session with relevant information and with the hands on training makes the day well worth while. Highly recommended for new users to the Paxton range and also as a regular update session to stay ahead with new products and software advances. |
good | Thursday the 6th September 2012 at 14:38 Excellent response as always!! |
good | Thursday the 6th September 2012 at 09:43 Chris berry was excellent. His fast knowledgable response was great - thanks |
good | Thursday the 6th September 2012 at 09:21 My call was answered promptly, the person I spoken to was pleasant and knowledgable. A very good customer experience, keep up the good work. |
good | Wednesday the 5th September 2012 at 18:27 Steve was very helpful with all questions asked. |
good | Wednesday the 5th September 2012 at 17:23 Excellent as always :) |
good | Wednesday the 5th September 2012 at 17:19 Thank you to mark, I had 10 mins to sort, he understood, got what I needed my customer was happy. THANK YOU MARK. |
good | Wednesday the 5th September 2012 at 17:17 exACT AND TO THE POINT |
good | Wednesday the 5th September 2012 at 17:15 Helpful quick answers to my questions |
good | Wednesday the 5th September 2012 at 17:07 Efficiently handled, no problems at all. |
good | Wednesday the 5th September 2012 at 15:52 I have delt with Ruben the last few times i have called and he has been very Profesional and helpful in getting me passed my problems with my system. Everything is working perfect now, Thanks Ruben! |
good | Wednesday the 5th September 2012 at 15:36 Spoke to Rich , who was excellent and gave good advice, straight to the point and fixed our issue very quickly. Makes me even more determined to push for more Paxton installation site wide, many thanks Rich and Paxton. Andrew Lindop - Elpas/Rfid Technician Wirral University Teaching hospital Upton Wirral |
good | Wednesday the 5th September 2012 at 14:11 Fantastic as ever, could not and did not want any more |
good | Wednesday the 5th September 2012 at 12:50 the assistant was very knowledgeable regarding the product, gave clear instructions and was very pleasent in attitude. |
good | Wednesday the 5th September 2012 at 11:23 As ever Paxton are on the ball, good straight forward answers with direct information as to what is required. fantastic support very much appreciated. Steve Lindley Facilities manager & H&S Advisor Protection Vessels International. |
poor | Wednesday the 5th September 2012 at 07:32 a somewhat disinterested and unhelpful attitude, as noted on a previous occasion from the same staff member |
good | Tuesday the 4th September 2012 at 19:51 Very helpfull and polite its nice to speak to people who know you are not alway familiar with all products especially if you use a wide variety ok equipment. Never had any problems with this service which is why we use this kit. |
good | Tuesday the 4th September 2012 at 18:40 Efficiently delt with as usual |
good | Tuesday the 4th September 2012 at 16:11 Solved my problem very quickly |
good | Tuesday the 4th September 2012 at 13:11 Polite, informative and give me all the information I needed to allow us to move on and sort the problem. |
good | Tuesday the 4th September 2012 at 12:28 Prompt and courteous. Resolved my issues very quickly. Thank You |
good | Tuesday the 4th September 2012 at 10:45 Chris was a great help thanks |
good | Monday the 3rd September 2012 at 17:34 Great help , thanks again |
good | Monday the 3rd September 2012 at 16:36 Went straight through to a human being who was able to answer my questions fully, there and then. Really put some of the other access control manufacturers to shame. |
good | Monday the 3rd September 2012 at 16:08 I never knew Paxton could do most of what was taught in the class, however having attended the class I am well informed now. Steve is a facilitator per excellence. |
good | Monday the 3rd September 2012 at 14:56 Excelent call answered very promply and my problem was quickly and easily resolved and was caused by the PC I was using rather than the NET 2 system itself. |
good | Monday the 3rd September 2012 at 10:42 Very helpful as always. Thank you. |
good | Saturday the 1st September 2012 at 12:51 A+++++++++++++ |
good | Friday the 31st August 2012 at 18:14 Excellent knowledge. |
good | Friday the 31st August 2012 at 14:53 Helpful as ever |
good | Friday the 31st August 2012 at 14:40 Propably the quickest tech service response in the security industry. |
good | Friday the 31st August 2012 at 12:07 Straightforward, polite no nonsense and very satisfactory response, thank you. |
good | Friday the 31st August 2012 at 11:34 fast and efficient responce, from an obviously knowledgeeable operator, resolved the problem 1st time |
good | Friday the 31st August 2012 at 02:32 Scott Tobin is about as Professional & Technically sound of a salesperson that I have met in the access control industry. I am very big on relationship selling & I believe that is why I get along so well with him. He has great follow up skills & this is one of many reasons why I will have no problem selling the Paxton line. Thanks, Mike Black GC&E Systems Group 404-384-3878 Cell |
good | Thursday the 30th August 2012 at 21:27 Like the way I get free advert with your text stating 'ENTER' notes here. Great as allways, Tony:ENTER DIGITAL |
good | Thursday the 30th August 2012 at 11:26 Excellent information! Very Helpful |
good | Thursday the 30th August 2012 at 11:20 BRILLIANT AS USUAL CHEERS |
good | Wednesday the 29th August 2012 at 17:18 As always your technical support was outstanding. Unfortunately my question was can you restrict operator access and the Net2 software only has very limited options with regard to this. I have seen this problem on a few school sites where the student user cards are administered by one operator and the staff users by another with the customer wanting the operators only be able to make changes to their department users. I would be nice to see this functionality in the future. Thanks |
good | Wednesday the 29th August 2012 at 16:40 Top support from David Cassell |
good | Wednesday the 29th August 2012 at 15:45 Excellent excellent excellent best support ever thankyou |
good | Wednesday the 29th August 2012 at 15:28 I have very little reason to call your helpdesk normally because your online info and quick guides included with the products are excellent, however when I do I always get through easily and get knowledgable quick responses to my questions and they always manage to tell me about another product too!! Your staff are a credit to you. |
good | Wednesday the 29th August 2012 at 15:19 Fast Response, professional and accurate answer, can not ask for more. |
good | Wednesday the 29th August 2012 at 14:53 Super helpfull as always. |
good | Wednesday the 29th August 2012 at 14:08 Put me in touch with the right person to deal with my enquiry |
good | Wednesday the 29th August 2012 at 11:39 I was Extremely please with the help i have had. |
good | Tuesday the 28th August 2012 at 17:50 Excellent as always |
good | Tuesday the 28th August 2012 at 16:07 Excellent service and advice. |
good | Tuesday the 28th August 2012 at 15:42 Ray was enthusiastic, engaging, informative, and really seems to enjoy his job and Paxton products! Jolly good show. |
good | Tuesday the 28th August 2012 at 15:08 Really helpful and friendly, makes a change from our usual suppliers |
good | Tuesday the 28th August 2012 at 14:29 very helpful today, thanks. |
poor | Tuesday the 28th August 2012 at 11:52 I am a manufacturer of industrial equipment looking for a supplier of proximity devices to incorporate into our machines. After a brief call this morning I was informed that this was something that your company could not be involved in, and was abruptly told you would not support such a use. I therefore contacted Nortech in Cwmbran who were very helpful in their explanation of protocol and suggested they lend us a unit to try. It seems a shame in these days of difficult sales that your company was so dismissive? |
good | Monday the 27th August 2012 at 22:58 Excellent. Chris did an A+ job of answering my questions. Give him a pay raise. |
good | Monday the 27th August 2012 at 07:37 Herr Rehorn konnte uns wie gewohnt kompetent über das Sortiment und die vielfältigen Leistungsmerkmale der Paxton-Produkte informieren. Das Produkttraining wurde von allen Mitarbeitern sehr positiv angenommen und bereits bei diversen Beratungsgesprächen umgesetzt. |
good | Sunday the 26th August 2012 at 21:58 Excellent As Always |
good | Sunday the 26th August 2012 at 21:54 Very accommodating for my schedule. Thanks! |
good | Sunday the 26th August 2012 at 15:22 Great stuff a piece of cake to operate |
good | Sunday the 26th August 2012 at 03:34 Scott is avery Knowledgeable guy...! Keep up the good work and look forward to work with him in the future! |
good | Friday the 24th August 2012 at 23:27 We had a very informative meeting and, as usual, Ray Keddington was very helpful. |
good | Friday the 24th August 2012 at 20:57 As always: patient and helpful. Your customer support is far the best in the industry. |
good | Friday the 24th August 2012 at 19:02 We had an issue with a Net 2 Plus unit that we use for T&A. The card scans were showing up in the Events Viewer, but not in the timesheet. The Paxton rep advised me to either reload or update the software (4.21 to 4.25). I updated the software to 4.25, and it began working again. Paxton reps are always very helpful. Thanks. |
good | Friday the 24th August 2012 at 15:03 Thanks - Top notch support. One day all manufacturers will be this good |
good | Friday the 24th August 2012 at 11:30 Very quick and helpful service as always. |
good | Friday the 24th August 2012 at 10:29 I just had my first general enquiry, inwhich Paul helped me through some questions. He was very polite, knew his products well and cetainly helped me with my questions. I left the call feeling reassured and 100% happy. Thanks, Mark Young (MY Locksmith Solutions) |
good | Friday the 24th August 2012 at 10:13 John in the 2nd line support team as helped us above and beyond. Thank you John for all your help and assistance. |
good | Friday the 24th August 2012 at 09:32 problem speedily resolved with interactive help to ensure correct item was ordered |
good | Friday the 24th August 2012 at 08:54 Excellent service |
good | Friday the 24th August 2012 at 08:23 Excellent help thank you in helping us to solve a pretty major problem following PC virus infection |
good | Thursday the 23rd August 2012 at 19:14 Steve made the installation as well as the configuration look so simple. Really enjoy the class. |
good | Thursday the 23rd August 2012 at 18:02 great fast and informative anwsers support easy to under stand and fast and straight to the point. very helpful like usally kevin |
good | Thursday the 23rd August 2012 at 17:02 Simon@s advice on systems intergration has pointed me in the right direction to complete the system design, thank you Paxton |
good | Thursday the 23rd August 2012 at 14:30 Very interesting seminar that was helpful and informative. Made me feel that specifying Paxton equipment was a no brainer - well designed high tech equipment at competitive prices with great backup and warranties. What more can you ask for? How free training, evaluation an demo cases at greatly reduced prices and superb support. Wish all companies were like Paxton. Charles Milne Alert Sensor Technology Banchory, Scotland |
good | Thursday the 23rd August 2012 at 11:47 Question answered quickly and professionally. Thank you. |
good | Thursday the 23rd August 2012 at 11:04 The support person was extremely helpful, he understood my problem and walked me through to the solution with 4-5 minutes. I'd recommend Paxton to anyone wishing to implement a security system for their office or homes. |
good | Thursday the 23rd August 2012 at 09:33 very impressed with the NET 2 Entry. We use Paxton on nearly all of our installations, and find the product and support very good. The so called market leaders in Access Control could learn a lot from them. Mike Gorman Smiths Technical Systems |
good | Thursday the 23rd August 2012 at 08:38 prompt, helpful and in your officer before 9am!! |
good | Thursday the 23rd August 2012 at 02:40 We accomplished the goal of the meeting. We know we all have to work extra hard to meet the expectation for the training class. Attendance on classes of similiar content this year have fallen short. |
good | Thursday the 23rd August 2012 at 00:32 I talked to Reuben. He was knowledgeable about the products, answered my questions and steered me in the right direction to resolve questions on proximity readers. The contact was professional and well done. |
good | Wednesday the 22nd August 2012 at 15:46 Ray was very informative with an impressive background in the access and security industry. His enthusiasm for Paxton is contagious giving multiple examples of the companies quality and testing procedures. Ray was knowledgeable in the products and gave "real life" applications. He made me excited to contact my existing customer base and talk about about Paxton. |
good | Wednesday the 22nd August 2012 at 13:10 Thanks guys for your continued support and great service to your dealers! |
good | Wednesday the 22nd August 2012 at 08:04 Perfect geregeld, klant zeer tevreden |
good | Wednesday the 22nd August 2012 at 07:32 zoals altijd correcte duidelijke informatie. |
good | Tuesday the 21st August 2012 at 19:59 Quick to answer my question, really good! :) |
good | Tuesday the 21st August 2012 at 19:16 questions answered very well. Thanks |
good | Tuesday the 21st August 2012 at 14:33 Excellent help. Patient with a first time Paxton installer. |
good | Tuesday the 21st August 2012 at 11:20 The response time for the call was very good, and the advice given was clear and accurate. Thank you for your help! Michael Goddard |
good | Tuesday the 21st August 2012 at 09:09 The meeting was very helpful and informative |
good | Tuesday the 21st August 2012 at 08:12 Very informative |
good | Tuesday the 21st August 2012 at 07:53 Bought up some interesting points to take back to your tech guys and also mentioned the possibility of a clip on handset so the internal panel could be fitted without the handset if preferred. |
average | Monday the 20th August 2012 at 21:15 I called twice. The tech seemed to be botherd by my request for information. The system is still not working the way I need it to. I have left a message to receive a return call and still have not heard from tech support. |
good | Monday the 20th August 2012 at 16:11 Very helpful & answered all of the questions. |
average | Monday the 20th August 2012 at 16:01 I was rather dismayed that you were not able to help with a problem we are having and about 42 other units within the University will shortly have as well. It would appear that currently your system is only able to read the Desfire ID of the chip on our new MiFare 4K cards and not able to read the data stored on the chip. We don't need to write to the card but we do need to read the staff id encoded on the chip. It looks as if we and the others will need to migrate to Salto. Jon Edwards IT Manager Modern Languages Faculty and Linguistics Faculty University of Oxford jon.edwards@phon.ox.ac.uk |
good | Monday the 20th August 2012 at 12:11 Very helpful. |
good | Monday the 20th August 2012 at 12:10 Friendly and patient with my cackhandedness. The usual excellent support from the Paxton team. Thanks. |
good | Friday the 17th August 2012 at 17:12 Excellent training as always many thanks for the day |
good | Friday the 17th August 2012 at 13:13 Helpful, knew the product and was able to talk me through the fix. |
good | Friday the 17th August 2012 at 12:50 Looking forward to our first install. |
good | Friday the 17th August 2012 at 09:35 Excellent advice provided as always. Helped us to resolve our issues straight away. Thanks |
good | Thursday the 16th August 2012 at 21:10 Devon was very helpful on the job site working with our technician with the installation of the system and assisting with the training and information being requested of us by our customer. |
good | Thursday the 16th August 2012 at 20:17 Ray Keddington and Gary Ponto provided extremely informative sessions during all three presentations and customized the presentations to suit the customer whether it was the end user, electrical engineers or the contractor. Could not have ask for more!! |
average | Thursday the 16th August 2012 at 19:14 Eventually cracked a tricky problem albeit spent 2 1/2 hours on customers premises to do so. Still dont really know what caused it or why the problem had not surfaced previously, being down to a third party connection (fire alarm) which had been in place for many years. |
good | Thursday the 16th August 2012 at 19:01 Stefan was een prettig gesprek met een duidelijke visie |
good | Thursday the 16th August 2012 at 18:36 I called and spoke to Chris. As always he was able to confirm my thoughts on an application. |
good | Thursday the 16th August 2012 at 17:08 Very precise and product information including links sent within a few minutes of ending the conversation. Very GOOD Service. |
good | Thursday the 16th August 2012 at 16:09 Excellent course and excellent trainer |
good | Thursday the 16th August 2012 at 15:44 Anthony did an excellent demo and we have hopefully secured a new account for both ADI and Paxton Jonathan Webster |
good | Thursday the 16th August 2012 at 13:55 Excelent service! |
good | Thursday the 16th August 2012 at 12:02 I only ticked the 'good' button because you have not provided an 'excellent' one! Paxton technical and customer service is second to none. Always friendly, helpful advice and nothing is too much trouble. |
good | Thursday the 16th August 2012 at 11:13 Very interesting, good presentation and a good marketable product |
good | Thursday the 16th August 2012 at 09:09 Kevin provides excellent support for the Paxton products |
average | Wednesday the 15th August 2012 at 18:23 Having just brought the Paxton net 2 entry kit to demo to our customers I was disappointed it was fault on delivery. I thought this would be rectified when the new one arrived and I opened it in front of the customer . This unit was either used or reconditioned as the cables were unwrapped and the protective screens were removed from the unit with a scratch on the screen. |
average | Wednesday the 15th August 2012 at 17:50 support engineer answered my query but failed to offer any further information which may have been helpful. |
good | Wednesday the 15th August 2012 at 16:42 Very helpfull |
good | Wednesday the 15th August 2012 at 16:39 I was extremely impressed with the level of support given by Araldo when we called through to request advice for restoring a database on a Net2 machine that had given up the ghost. He was patient, knowledgeable and more than willing to assist with all the questions that we had. |
good | Wednesday the 15th August 2012 at 14:52 Very helpfull. Sorted the problem Thanks |
good | Wednesday the 15th August 2012 at 12:39 The team have a knowledge of the product and are helpful |
good | Wednesday the 15th August 2012 at 11:28 Good meeting, clear and concise with no overselling |
good | Wednesday the 15th August 2012 at 11:18 Better than 'Good'. Always very helpful. |
good | Wednesday the 15th August 2012 at 11:05 Excellent service as usual |
good | Wednesday the 15th August 2012 at 09:54 Michelle was great. Arrived early, set up in plenty of time for requested start time and then proceeded to tell us a lot of things we didn't know but thought we did! Many thanks. The certificates arrived the next morning but one was missing. Please forward a certificate for Garry Davies. Thanks |
good | Wednesday the 15th August 2012 at 07:18 Gareth was extremely helpful, I found Paxtons technical support line to be easy to contact, prompt call backs and clear information. Definitely the most approachable support line I've used. |
good | Tuesday the 14th August 2012 at 17:56 Thank you great to deal with and very helpfull |
average | Tuesday the 14th August 2012 at 15:27 Not quite the usual response today |
good | Tuesday the 14th August 2012 at 15:15 Excellent as ever |
good | Tuesday the 14th August 2012 at 14:03 Great, Thanks. |
good | Tuesday the 14th August 2012 at 13:13 Customer support very helpful many thanks Chris |
good | Tuesday the 14th August 2012 at 09:00 Very Knowledgeable, and efficient service. Excellent response |
good | Monday the 13th August 2012 at 22:40 Kevin Dunne is exceptional. Nothing is to much trouble for him. |
good | Monday the 13th August 2012 at 15:17 Very good, clear advice on control options avilable. |
good | Monday the 13th August 2012 at 13:01 As always the technical support from Paxton is the best in the business, I have never been unable to solve any issues with the assistance of Paxton. Mark Kemp. Managing Director. AVT. |
good | Monday the 13th August 2012 at 12:55 excellant on phone service, and co0st confirmed by email in minutes. |
good | Monday the 13th August 2012 at 12:30 Couldnt resolve the problem & referred us back to the initial installers. However, did everything he could & was extremely helpful & patient, thank you Eraldo |
good | Monday the 13th August 2012 at 11:33 Excellent. This is one of the best customer service experiences I've had in a long time (maybe ever) as the problem that I had was handled swiftly and professionally, resulting in a positive outcome. I should make special mention to Richard Jouanny (and his colleagues) who made it feel that my requests were never too much trouble and gave me the impression that they were doing everything possible to rectify the situation. I would have no doubts about recommending Paxton based on this experience. First Class! |
good | Monday the 13th August 2012 at 10:59 Very very helpful |
good | Monday the 13th August 2012 at 10:01 Many thanks for your call back; it was a very helpful discussion and has helped us with our decision making. Especially helpfull was your kind offer to test a couple of your units against our aluminium door surrounds. Many thanks. |
good | Monday the 13th August 2012 at 09:59 As always, all Paxton staff are incredibly knowledgeable without delay, and always give clear and concise information. |
good | Monday the 13th August 2012 at 09:48 Brilliant support as usual from Paxton |
poor | Saturday the 11th August 2012 at 11:21 Was kind of fobbed off, not the usual help from Paxton. Installers arn't always IT experts |
good | Friday the 10th August 2012 at 21:04 Michelle was very knowledgable about the products she was demonstrating, could answer all questions, and held her own well with all the blokes! As always the customer service support from Paxton is second to none, look forward to dealing with you again. |
good | Friday the 10th August 2012 at 18:39 allway helpfull even when im haveing a numpty moment |
good | Friday the 10th August 2012 at 13:43 A+ |
good | Friday the 10th August 2012 at 11:32 Thank you. A very friendly and informative Paxton representative. Cheers Pete Lewis |
good | Friday the 10th August 2012 at 11:24 Thanks Simon, very helpful |
good | Friday the 10th August 2012 at 10:54 very quick and helpful response to an email. |
good | Friday the 10th August 2012 at 09:48 Spot on fast diagnosis! Just the job! Thanks! |
good | Friday the 10th August 2012 at 00:08 Enjoyed the fact that this was a "hands on" training course. This really added to the benefit of the course and my purchasing decisions. |
good | Friday the 10th August 2012 at 00:02 Exelent service as usual :) Thanks |
good | Thursday the 9th August 2012 at 19:59 Fantastic support, service as usual.. mant thanks |
good | Thursday the 9th August 2012 at 17:02 Excellent course. |
good | Thursday the 9th August 2012 at 16:39 Scott was very knowledgable and informative in his presentation. Good product! |
good | Thursday the 9th August 2012 at 15:53 once again, support is second to none, well done guys :-) |
good | Thursday the 9th August 2012 at 15:21 Called the support number and my problem was sorted helpfully in no time at all |
good | Thursday the 9th August 2012 at 13:34 Devon knows the product very well. He explains the products in a way that we all understand the use |
good | Thursday the 9th August 2012 at 12:13 Gerald was excellent in April when we configured the new software and computer. SImon today was also excellent in getting our fire alarm / paxton system integrated and guiding me through it. |
good | Thursday the 9th August 2012 at 10:05 As always excellent Technical Helpline. |
good | Thursday the 9th August 2012 at 09:06 Problem solved with no fuss excellent many thanks |
good | Thursday the 9th August 2012 at 08:09 I would like to see the pin to be up to 6 numbers long. The reson for this is that a lot of alarm systmes are using 6 numbers for their access codes and it is handy for the two to be the same number. Thanks |
good | Thursday the 9th August 2012 at 01:40 loved the product, School was very informative and easy to understand even to a person with very limited computer skills. Thanks, Ronny Pearce |
good | Wednesday the 8th August 2012 at 16:29 Helpful and knowledgeable. Answered my query in under 5 mins. |
good | Wednesday the 8th August 2012 at 15:47 Great help - thanks |
good | Wednesday the 8th August 2012 at 15:43 simply fantastic |
good | Wednesday the 8th August 2012 at 14:23 Excellent as usual |
good | Wednesday the 8th August 2012 at 12:48 Everyone I dealt with could not have been more helpful. Thank you so much. |
good | Wednesday the 8th August 2012 at 12:32 The guys on the phone were helpful, seemed like they were interested in my problem and finding the solution. Following the first advise given ended up with a problem that required a second call, but all was resolved thereafter. The basis for the first phone call was to discuss Net2 not backing up correctly, a problem that wasn't resolved by either call, instead I ended up writing a Powershell solution to the problem and implemented that instead. Overall pretty positive, even if the original problem wasn't resolved. |
good | Wednesday the 8th August 2012 at 11:42 Prompt response by phone - query answered in one brief call - many thanks. |
good | Wednesday the 8th August 2012 at 10:51 As always really helpful staff. Down to earth and patient. Cannot fault. |
good | Wednesday the 8th August 2012 at 09:27 Very good, was impressed by the set up, Gorran was knowledgeable and friendly, hope to do business. |
good | Wednesday the 8th August 2012 at 08:50 A good demo as Andy avoided the fine technical details, which are not relevant in most sales situations, and take up time. The meeting was sharp and focused and I felt comfortable with the amount of time allocated. |
good | Wednesday the 8th August 2012 at 08:30 Excellent as usual, thank you |
good | Tuesday the 7th August 2012 at 13:56 Gareth in technical was extremely helpful. Problem was an intermittent fault in a Switch 2 reader. Given that the unit is only 6 years old, I thought it should have lasted for longer than that, especially as it is one of the more expensive products available. |
good | Tuesday the 7th August 2012 at 11:51 As always my call was handled very efficiently and the information I was after was provided by email before I had ended the call and I was given further information to help progress Software Development a master class in Customer care. |
good | Tuesday the 7th August 2012 at 11:50 Very Informative meeting, hope to use this equipment in the very near future |
good | Tuesday the 7th August 2012 at 09:56 Excellent as always. |
good | Tuesday the 7th August 2012 at 08:59 Thanks Anthony for your support on this project and quick response to accomodate short notice meeting for the Customer. Time scal - Cabling started. Readers to be installed in next two weeks. Project to be finished by end of sept. |
good | Tuesday the 7th August 2012 at 08:43 Good communication - clear and efficient. |
good | Monday the 6th August 2012 at 14:21 The presentation was detailed, specific and focused. There is much I need to learn, but I am eager and capable to point access customers in Paxton's direction with the assurance that there is support tech savvy to reinforce my input. |
average | Monday the 6th August 2012 at 14:13 Did not feel I was offered the best advice on this occasion which is very unusual for Paxton, after a short discussion with a colleague we came up with a far more suitable option for the problem |
good | Monday the 6th August 2012 at 13:57 Great service - couldn't ask for more |
good | Monday the 6th August 2012 at 13:12 As always, very efficient technical support. First class service! |
good | Monday the 6th August 2012 at 13:02 Excellent technical service as usual. |
good | Monday the 6th August 2012 at 12:34 Very helpful and good useful advice. Many Thanks |
good | Monday the 6th August 2012 at 10:46 Always find Paxtons technical support one of the most helpful and friendly I deal with. Keep up the good work. |
good | Monday the 6th August 2012 at 08:18 Always good clear advice, rarely incorrect. |
good | Saturday the 4th August 2012 at 09:35 Very pleasant and professional help. |
good | Saturday the 4th August 2012 at 05:31 I would have liked to have been able to participate in wiring the boards also. I was able to see how it was accomplished. Overall I enjoyed the class and found it to be very informative. |
good | Friday the 3rd August 2012 at 20:42 Excellent! Provided information i required fast and effiecently |
good | Friday the 3rd August 2012 at 18:08 Very prompt and professional service right from call to completion and after service. |
good | Friday the 3rd August 2012 at 17:40 Excellent advice as always |
good | Friday the 3rd August 2012 at 15:26 Very polite and helpful, answered all my questions concisely and clearly. Very pleased! |
good | Friday the 3rd August 2012 at 15:10 as ever, the answer was immediately forthcoming! |
good | Friday the 3rd August 2012 at 13:37 Very helpful, pleasant and a pleasure to deal with!! |
good | Friday the 3rd August 2012 at 13:24 Fantastic. Great to get a mixture of ppt and hands on. Michelle was great - no waffle and straight to the point. Just the way we like things. Thank you |
good | Friday the 3rd August 2012 at 12:22 The engineer i spoke with was very helpfull and resolved the problem i had with a new install of net2 quickly, he also provided further recomendations with was helpfull and above and beyond the scope of the call. Thanks alot |
good | Friday the 3rd August 2012 at 11:02 Having attended several training courses, with different comapnies, I can say that the training offered by PAXTON was second to none. Many thanks for a clear and concise training day. |
good | Friday the 3rd August 2012 at 10:36 after contacting paxton support over the telephone, there responce was exellent and delt with very efficently. a very big thank you. howard birchley |
good | Friday the 3rd August 2012 at 06:43 Excellent support as always |
good | Thursday the 2nd August 2012 at 23:14 Jon is very knowledgable in this product |
good | Thursday the 2nd August 2012 at 19:53 thanks steve for are 2 day training your help in doing things a great |
good | Thursday the 2nd August 2012 at 17:20 As always fast and efficient customer service Thanks Guys |
good | Thursday the 2nd August 2012 at 16:44 Great service from Dan Kidd in your technical support office. Talked me through resolving corrupted software clearly and precisely and we're now back up and running. Thanks very much Tom Bryant, Manager, Europa Student Accommodation |
good | Thursday the 2nd August 2012 at 16:42 As always the attitude of your Staff was excellent |
good | Thursday the 2nd August 2012 at 16:34 Knowledgeable and happy person on the end of the phone which makes a change from the cant be bothered brigade that so many companies now have. |
good | Thursday the 2nd August 2012 at 13:34 1st Class training . Very hands on and imformative . Great job thanks |
good | Thursday the 2nd August 2012 at 13:21 The call was answered promptly and a solution suggested which worked, so one happy customer! |
good | Thursday the 2nd August 2012 at 11:22 Exceptional - as always for the last 20 years ! |
good | Thursday the 2nd August 2012 at 09:38 very good tec support. |
average | Thursday the 2nd August 2012 at 07:28 I call three times (normally the advice is spot on) 1st call advised me to contact HID to check which reader i had. This advice should have been remove the reader from the wall and read the model number which will give how many bits it is from the back. Call HID who will confirm if its 26 bits or not. If you dont need site specific access cards set the reader up as a desktop and add the users by swiping the card over and add users this way. |
good | Thursday the 2nd August 2012 at 07:05 A very informative meeting. Anthony was very helpful and a credit to your field team. Anthony is very enthusiastic about Paxton and the product range. A very pleasant representative to meet with and we look forward to remaining in touch to enable us to keep abreast of the product range. Regards, Deane Ceaton Technical Sales Director |
good | Thursday the 2nd August 2012 at 00:06 Very good. Pretty quick to the phones too. I deal with tech supports from various companies almost daily and many of those providing help really don't seem to care. You guys do seem to care and it shows. Thanks. |
good | Wednesday the 1st August 2012 at 22:09 Great Class! Thank you. |
good | Wednesday the 1st August 2012 at 16:29 Helpful and informative training. Great stuff, thank you |
good | Wednesday the 1st August 2012 at 15:46 Your support person was very friendly and his advice was clear and understandable. Thank you. |
good | Wednesday the 1st August 2012 at 14:24 Richard was very helpfull in providing a solution to the issues we are having, he has worked with us to provide a solution. As usual excellent service from an excellent company support department. |
good | Wednesday the 1st August 2012 at 10:20 I was very impressed with the promptness, courtesy, helpfulness and product knowledge shown by Chris Berry, who responded to my e-mail enquiry the same afternoon, and telephoned me at a time suggested by me to advise me on the product in question. I must congratulate you on excellent customer service. |
good | Wednesday the 1st August 2012 at 10:20 Polite, helpful & efficient |
good | Wednesday the 1st August 2012 at 10:15 Very helpful and went though at a good pace, didnt feel rushed to sort the problem out. |
good | Wednesday the 1st August 2012 at 09:45 helpful as ever! |
good | Wednesday the 1st August 2012 at 09:36 Great as always! |
good | Wednesday the 1st August 2012 at 07:05 Got the correct information fast and efficiently. |
good | Wednesday the 1st August 2012 at 04:05 Thankyou Chris & Ruben, It was my 1st system and all has turned out well. |
good | Tuesday the 31st July 2012 at 17:33 Very helpful as always. |
good | Tuesday the 31st July 2012 at 14:19 Made a call to Paxton and got good clear concise information |
good | Tuesday the 31st July 2012 at 13:54 Staff know what the issue was from the problem discussed. and resolved |
good | Tuesday the 31st July 2012 at 13:07 As usual, spot on. |
good | Tuesday the 31st July 2012 at 09:57 representative was polite and friendly giving great advice and "human",,, which is not the case with all the people I have to deal with . Great staff , great service , great products you've got it all ... |
good | Tuesday the 31st July 2012 at 08:55 Fantastic support if they were in the Olympics They would get gold every time |
good | Tuesday the 31st July 2012 at 07:32 neue Tipps und gute Beratung |
good | Monday the 30th July 2012 at 17:56 excellent. |
good | Monday the 30th July 2012 at 17:10 Worked only with Reuben so far for Tech Support...Seems he is the man, knowledgeable, friendly, courteous, and carry's a positive attitude. Thx G.Wright |
good | Monday the 30th July 2012 at 15:20 Chris was very patient and very helpful in answering all my questons. |
good | Monday the 30th July 2012 at 15:15 excellent as always |
good | Monday the 30th July 2012 at 09:50 Dealt with by Paul Johnson, very efficient. Thank you Paul |
good | Saturday the 28th July 2012 at 11:50 After a long day when my brain was not working...............I decided to use yours. Thank you Paxton support....keep up the good work. |
good | Friday the 27th July 2012 at 20:08 Excellent as usual, the best,, friendliest, quickest (never have to wait on hold for ages) tech support in the industry. A pleasure to deal with, many thanks. Phil, PCB Solutions |
good | Friday the 27th July 2012 at 16:53 very very helpfull Thanks |
good | Friday the 27th July 2012 at 15:20 excellant assistance |
good | Friday the 27th July 2012 at 14:48 Very helpful and knowledgeable. |
good | Friday the 27th July 2012 at 14:44 I found Andrew to be incredibly helpful and the response was incredibly fast. It was just waiting on our end. Good job. |
good | Friday the 27th July 2012 at 13:48 Hi, as usual the training from Paxton was 1st class, I could not fault any aspect of it. |
good | Friday the 27th July 2012 at 13:38 I have got to say that Gerald was absolutly brilliant and the problem we had has been solved. I would like to thank Gerald for all his help and patience without which we would have face a mamouth task entering Data. Once again THANK YOU VERY MUCH !!!!!!!!! |
good | Friday the 27th July 2012 at 12:53 very helpfull |
good | Friday the 27th July 2012 at 10:41 Fantastic service as usual from the Paxton team. |
good | Thursday the 26th July 2012 at 23:53 Thoughtfully constructed curriculum, material well presented. It is evident the presenter values excellence and complete student grasp of all material presented. |
good | Thursday the 26th July 2012 at 22:06 Very informational, easy to use, looks sexy. Can't wait to start selling it. |
good | Thursday the 26th July 2012 at 22:02 Extremely pleasant and helpful person. Devon is a wonderful presenter and he made learning the Paxton system very easy. This is my first meeting with a Paxton representative, and based on Devon we look forward to doing business for a long time. Jon B. |
good | Thursday the 26th July 2012 at 18:53 Scott, is very knowledgeable on the product and is extremely skilled at handling know it all students without getting frustrated and upset. On a scale of 1 to 10 with 10 being the highest I give him a 15 just because if he does not know something he does'nt waste time filling the room with unwanted air he will say, " I will call my tech people and get a answer and lets move on." |
good | Thursday the 26th July 2012 at 18:09 Excellent as usual !!! |
good | Thursday the 26th July 2012 at 15:11 Unfortunatly I had to leave early just as the good part was getting started. |
good | Thursday the 26th July 2012 at 15:03 Excellent response from Chris regarding product specification. I am collecting some samples tomorrow. However, very disappointed that the product we require is not available from Paxton (ie. stainless steel keypad, which looks superb - but with a proximity reader built in) I now have this project signed off for funding but the aesthetics are particularly important to Graff Diamonds and the alternative offered in plastic doesn't hit the mark. |
good | Thursday the 26th July 2012 at 12:29 As always.... |
good | Thursday the 26th July 2012 at 11:40 Very helpful thank you all |
good | Thursday the 26th July 2012 at 11:01 Excellent as ever! - www.ifacility.co.uk |
average | Wednesday the 25th July 2012 at 22:27 I thought the training was well structured and informative. The hands on went too fast! w/ some people at different levels having installed these systems in the past, the instructor lost some of the class at the end. More materials on the implementing the software would have made following along easier or something to refer to . Buzz was very helpful |
good | Wednesday the 25th July 2012 at 18:42 Excellent as always, thanks |
good | Wednesday the 25th July 2012 at 18:03 Very helpful and even rang me back for additional information to my enquiry. |
good | Wednesday the 25th July 2012 at 17:51 Very good was not boring like some others training ive neen on kkeep up the good work |
good | Wednesday the 25th July 2012 at 16:22 great presentation everyone felt the training was very effective and informative |
good | Wednesday the 25th July 2012 at 16:21 Great class! This class was definitely worthwhile. There was a lot of good information. Ray's presentation, background and experience make this class interesting and informative. I am looking forward to working with Paxton and to my next access control project installation. Thanks for putting all of this together. |
good | Wednesday the 25th July 2012 at 16:04 Very good and to the point |
good | Wednesday the 25th July 2012 at 14:21 Good info. Thanks |
good | Wednesday the 25th July 2012 at 11:28 Dropped an e-mail with some rather complex software questions, and was called back later that morning by a chap with all the detail and more I required. Genuinely impressed as to the general knowledge of the technical support guys! |
good | Wednesday the 25th July 2012 at 11:25 Quick, efficient & friendly service.......................many thanks !! |
good | Tuesday the 24th July 2012 at 22:31 As usual treated with courtesy and respect. Got straight to the point and very fast email with a retail price quotation. |
good | Tuesday the 24th July 2012 at 14:48 Gerald is always helping me very good. never a problem |
good | Tuesday the 24th July 2012 at 12:33 As usuall with Paxton!!! |
good | Tuesday the 24th July 2012 at 12:02 A very quick respnse to my quotation request. |
good | Tuesday the 24th July 2012 at 11:54 Excellent advice straight to the root of the problem |
good | Tuesday the 24th July 2012 at 11:04 Excellent service. Always very helpful and know their products well. |
good | Tuesday the 24th July 2012 at 10:21 excellent |
good | Tuesday the 24th July 2012 at 09:53 Very impressed with Tom Cowlings attitude and knowledge. Put the customer at ease with many outstanding IT issues |
good | Tuesday the 24th July 2012 at 09:36 First class service.........first point of contact answered by a technical engineer and the correct advise given within the first 60 seconds!! Keep up the good work Paxton.... |
good | Monday the 23rd July 2012 at 22:50 Alway ready to help, and that's what you did Thanks |
good | Monday the 23rd July 2012 at 17:53 I enjoyed the Net2 entry seminar and it is very easy to install. We can see a market for this system but maybe not in local government housing where it may come across some abuse, but in smarter respectful dwellings. So in all very successful . Just one down side i did't win the ipad. |
good | Monday the 23rd July 2012 at 16:01 Excellent, been very helpful and provided some insights on how to troubleshoot in future if same fault arises |
good | Monday the 23rd July 2012 at 15:49 The course today was very informative, adapted to our needs on the day, clear and consise. the level of hands on equipment was impresive and the instuctor was excellent. Nigel Clarke Technical Manager Swift Fire and Security |
good | Monday the 23rd July 2012 at 14:45 very well presented and excellent training given as always. |
good | Monday the 23rd July 2012 at 12:51 Very professional, helpful and reassuring |
good | Monday the 23rd July 2012 at 10:45 Always great service from Paxton Jason@Pulse |
good | Monday the 23rd July 2012 at 10:35 Very helpful and professional. |
good | Monday the 23rd July 2012 at 10:23 Small technical question for advice on Backups. Advice given spot on, Staff always very helpfull. Great service. Cheers |
good | Saturday the 21st July 2012 at 07:34 Your hepl desk is second to none |
good | Friday the 20th July 2012 at 17:53 Absolutely superb. Very very impressed with the system, it virtually puts itself together!! Thanks Steve for making it seem so simple. |
good | Friday the 20th July 2012 at 16:26 Excellent as usual! Thanks to Steve and the team at Paxtons for a enjoyable days course. |
good | Friday the 20th July 2012 at 11:05 Always a pleasure to deal with and the issue resolved. |
good | Friday the 20th July 2012 at 11:00 Excellent, and I really mean that - sent an email and got a call back in a few minutes to take me through all the points/questions that I had. Very informative. Thanks |
good | Friday the 20th July 2012 at 10:07 Very Polite and excellent technical knowlege. I'm pleased we rang to check installation. |
good | Friday the 20th July 2012 at 08:45 Very Helpfull as normal. Suggested my customer calls direct and he will handle the call. That level of service is why we use you!! |
good | Thursday the 19th July 2012 at 16:28 Brilliant response, very professional, it solved my problem! Thank you. |
good | Thursday the 19th July 2012 at 16:01 Steve was helpful with all we did today,happy with outcome of training |
good | Thursday the 19th July 2012 at 15:12 excellent service |
good | Thursday the 19th July 2012 at 12:59 Scott did an excellent job of presenting the product, any answers that he did not know he call tech support to get the answers, good presentation |
good | Thursday the 19th July 2012 at 10:34 perfect thanks a lot, very helpfull |
good | Thursday the 19th July 2012 at 10:08 There was no question that couldn't be answered by the Instructor and was a great oportunity to get a "Real Hands On" play with the entire Net2 range of hardware and software. Highly recommended to anyone who want's to learn about the products.. |
good | Wednesday the 18th July 2012 at 17:07 Excellent as always guys |
good | Wednesday the 18th July 2012 at 16:38 Can quite easily say one of the easiest audio/video intercom systems I have ever worked on. The sales side of the seminar was exceptional Mr Searle's presentation skills somewhat draconian, however this was certainly lightened up by Michelle far better looking than the last guy you had. Joking aside what an absolute quality product. Nice and easy SIMPLES miss you all. Steve Cromack. |
good | Wednesday the 18th July 2012 at 16:20 Great Product look forward to installing some systems |
good | Wednesday the 18th July 2012 at 16:10 Great class! |
good | Wednesday the 18th July 2012 at 16:04 General Meeting room and presentation facilities excellent. Class not too oversubscribed. Product Looks good, well built, and to Paxton usual standards. Looks simple to install. Provides a natural extension to an access system and will provide a more complete solution to door control for the installer. Fascia panel requires vandal resistace, and higher quality steel finishes. A large installation with many apartments or office suites etc would normally require a superior finish to compliment an entrance lobby decor. Can the fascia panel not be bought in from one of the existing door entry manufacturers as an OEM product. Has a specific position in the marketplace, but Anthony explained Paxton's considerations and objectives with regard to this. Presentation Good intelligent hands on training exercise without becoming too involved at the sales / introduction stage. Would have liked to have had this opportunity to receive more training and information and explanation on network structures, protocols etc. so as to give us a better understanding of networks. Overall Worth the time in attending, particularly if you are a Paxton (net2) installer Phil Lynskey Calder Security Ltd Wakefield |
good | Wednesday the 18th July 2012 at 13:44 Found Mr. Scott Tobin to be extremly helpfull with product and assistance with ongoing project propsals |
good | Wednesday the 18th July 2012 at 13:19 Richard was very knowledgable and helpful, as are all your guys on the help desk. |
good | Wednesday the 18th July 2012 at 10:46 Exellent as every - www.ifacility.co.uk |
good | Wednesday the 18th July 2012 at 10:26 Good advice as usual |
good | Wednesday the 18th July 2012 at 10:17 Good morning, I attended the Net2 seminar yesterday at the Village Hotel in Leeds. I would just like to say that the seminar was excellent and both Anthony and Michelle did a great job. I found the product very inivative, high quality, user friendly and demonstrated perfectly. I feel there is excellent opportunities for us here at Integral Networks to introduce the Net2 to our customers. I would like to pass on our thanks to Paxton and to Anthony & Michelle. Kindest regards |
good | Wednesday the 18th July 2012 at 09:16 Good product and simple to understand. |
good | Wednesday the 18th July 2012 at 09:05 Attended Net2 Entry seminar. Product Feedback Looks to be very promising but currently lacks sufficient features for wide use by ourselves. Additional featurs required (priority order) Stainless vandal resistant faceplates for call stations Compatibility with 3rd party access control (i.e. ability to utilise other 3rd party readers within the call station - suggest use of standard panel mount reader dimensions) SIP protocol integration required Software application for answering calls via PC Apple/Android/Blackberry apps Separate camera stream for IP CCTV recording systems Manual, timed, number of rings - diversion Concierge facility Aware that some of the above are being worked on already but a development roadmap with approximate timescales would be useful. Seminar didn't cover what can be done with Net2 Entry from Net2 software. i.e. can events be triggered from the entry system, say switching a camera on pushing the call button etc. Adding this to teh training would be useful. |
good | Wednesday the 18th July 2012 at 08:03 ii did not pay attention before , i thought it was just another access company . ok , the 5year warranty finally made me pause and pay attention . then the easy of the software while still being secure ,impressed me . this is not your typical access control company . the ability and method to enroll,etc. i am going to definitly quote paxton . thanks for really informing (teaching) and not just covering material. |
good | Wednesday the 18th July 2012 at 07:57 Wow. Just been to the Net2 Entry seminar. What a great product. I think it could be made even better with the facility to call between monitors and by incorporating a reader into the monitor (I have some clients that insist on the door release being secure). |
good | Tuesday the 17th July 2012 at 21:24 A good introduction into this system. |
good | Tuesday the 17th July 2012 at 19:38 Excellent service ! |
good | Tuesday the 17th July 2012 at 18:56 Great presentation as always freindly and relaxed but very informative good venue too Thanks Regards Colin (NilocSystems Ltd) |
good | Tuesday the 17th July 2012 at 17:31 well presented very informative good product |
good | Tuesday the 17th July 2012 at 17:11 Attended the Reading Training today. Very informative, very well presented. Well done to both the Presenters. Nice lunch too. Thanks Paxton, looks like another great product. Bob Stokes Security Plus UK |
good | Tuesday the 17th July 2012 at 14:51 This is the second Paxton course we have attended this year and can only applaud Paxton's approach to everything they do. We were treated fantastically and were very impressed by the new paxton video entry products. Lunch was also very good. Well done Paxton. Gary Askew Low Voltage UK Ltd (Director). |
good | Tuesday the 17th July 2012 at 14:49 Good presentation and explanation of NET2 Entry setup and functions. |
good | Tuesday the 17th July 2012 at 14:48 I needed to know about your Mifare readers and how they read the cards, and my questions was answered, I was able to establish which configuration of card to order and work with the paxton system, |
good | Tuesday the 17th July 2012 at 13:10 There should be an option for great as I always hang up with a smile on my face after dealing with Paxton! Thanks for a great service and for always understanding my stupid questions when I ring in. |
good | Tuesday the 17th July 2012 at 12:16 Great service as always. The tech support team are very professional. A credit to paxton. |
good | Tuesday the 17th July 2012 at 12:12 I contacted Paxton regarding expanding our company's access control system to include a time and attendance system. The customer service advisor was very helpful and gave me lots of detail on how this could be achieved. |
good | Tuesday the 17th July 2012 at 11:43 Quick and efficiant |
good | Tuesday the 17th July 2012 at 11:37 Excellent assistance and replacement keyfobs |
good | Tuesday the 17th July 2012 at 11:34 Very fast and friendly service |
good | Tuesday the 17th July 2012 at 09:51 Problem was corrupted database; quickly sorted out and fixed. Thanks very much. |
good | Tuesday the 17th July 2012 at 09:45 very helpful |
good | Tuesday the 17th July 2012 at 09:38 Customer Services rang me this morning and I found them to be very courteous and helpful |
good | Tuesday the 17th July 2012 at 09:13 helpfull and knowledgeable as always |
good | Tuesday the 17th July 2012 at 03:51 Great presentation and great communications. I am looking forward to working with Scott and Paxton. |
good | Monday the 16th July 2012 at 23:05 Outstanding presentation. This is an exciting product that is easy to understand, install and operate. |
good | Monday the 16th July 2012 at 16:53 Always helpful and reassuring to know that support is readily available. Makes specifing Paxton a logical choice! Keep up the great work. |
good | Monday the 16th July 2012 at 15:56 excelent customer service and top quality, clear, concise and logical technical advice. Tip Top! |
good | Monday the 16th July 2012 at 15:34 Paxton Tech Support is always helpful. Support personnel are a pleasure to speak with and provide exceptional service. |
good | Monday the 16th July 2012 at 13:39 always very helpfull |
good | Monday the 16th July 2012 at 13:24 Excellent service. 1. My call was answered immediately. 2. The 1st line contact (Gareth) had expert knowledge. 3. My query was answered speedily and professionally. 4. Gareth had an excellent bed side manner. 5. The query was also immediately followed up with a backup e-mail. 6. Top marks. |
good | Friday the 13th July 2012 at 20:45 A very informative and interesting Net2 Entry seminar. I think the product is very user friendly |
good | Friday the 13th July 2012 at 19:29 Marvellous as always! |
good | Friday the 13th July 2012 at 16:23 ps Did i win the IPAD??:) |
good | Friday the 13th July 2012 at 16:16 Excellent, friendly advice |
poor | Friday the 13th July 2012 at 15:53 Problem was with OEM readers (AA PRox) with Clock and Data output. We had purchased and tested one of these readers some time ago and kept it in-house. A non-Paxton application requiring eight readers is in progress and we purchased a new batch. Unfortunately, the new readers did not work in the same way as the existing reader, despite yourselves telling us that the production has not changed. The only way we could obtain any output was to configure the system to see them as Wiegand readers and the numbers then produced did not match numbering produced from a USB take-on reader. Consequently we have had to return them for a refund and seek another solution. This is something which should perhaps be looked into further between yourselves and distributors. |
good | Friday the 13th July 2012 at 14:21 Hi Corrie Thank you very much for the oppurtunity to look at your products. i was Very impested with the over all presenation. Very good product easly to used. Thanks again Chris Gadd OCS |
good | Friday the 13th July 2012 at 13:51 I find the product very good and I am sure it will open more avenues the industry has long awaited something like this my only comments would be I think I would like to see a basic one button call pint version without the keypad but to include the reader and would also like to see vandal resistant as we live in a society where this is often required. I think the product has great potential but would like to see the asigning of call points to handsets made easier maybe through a setup wizard interface or to be done on a drag and drop basis. |
good | Friday the 13th July 2012 at 12:51 Excellent as always. thanks peeps :) |
good | Friday the 13th July 2012 at 10:46 Exceleent support as always! |
good | Friday the 13th July 2012 at 01:03 grate info with pro advice, save me time , and get project done. |
good | Thursday the 12th July 2012 at 23:08 An excellent, enjoable hands on and educational experience. Both Derrick and Michelle couldnt have been more obliging. Well done both and thank you ! |
good | Thursday the 12th July 2012 at 19:19 Once again thankyou very much for the Invite. The door entry product is a very straight forward product to Install, and with a quick demonstration from your great staff we had the system up and running in minuites. The product looks and works great. Its good to see a fantastic door entry system working along side a tried and tested access control system . I'm sure you will have lots of Interset in this product, I for one will do my best to promote this product to work standalone and along side Net 2.I hope the Camera eventually comes with a changeable cover as I think this Could get scratched by vandals, also it would be great if the monitor had the option of no handset. Once again thankyou . Bill Cunningham Barrier Security |
good | Thursday the 12th July 2012 at 17:26 I spoke to Garath, he was very helpful and patient well chuffed with the service in technical an the help that was given. Big thumbs up!! |
good | Thursday the 12th July 2012 at 13:25 Had a problem with the NET2 software connecting to the database. This was correctly diagnosed as a corrupt database by Andrew Evans, and he gave advice on backing up and restoring the database that has allowed me to resolve the problem already. |
good | Thursday the 12th July 2012 at 10:23 Kevin is and always has been a great support for ATA Security. Dave Byrne |
good | Thursday the 12th July 2012 at 08:02 Fantastic Demo |
good | Wednesday the 11th July 2012 at 21:40 I have received full support throughout planning and commssioning system once we received an order for works I consulted Kevin regarding Installation planning then again through a site visit for commssioning and was very pleased with how the installation went. I found the Paxton representetive to be well qualified and thorough and we will be using the product again. |
good | Wednesday the 11th July 2012 at 17:22 Although there was a communication error whereby I was told that I would receive delivery of my order by 10:30am, and apparently this is not possible, all staff have been very responsive to my phone calls, and have been very quick to return my calls. Although I was very disappointed regarding the delivery aspect of the service, the contact with your staff and their efforts to help me resolve the issues I have experienced was very good, so overall I have been happy with your service. |
good | Wednesday the 11th July 2012 at 15:03 Toby in tech support was helpful, clear, dedicated and totally knowledgeable. We had a complex data communication issue with PaxLock which he solved after about 50 minutes of systematic testing. A credit to your Company. Miles |
good | Wednesday the 11th July 2012 at 11:22 Great as ever! |
good | Wednesday the 11th July 2012 at 09:32 Excellent - as usual. Thanks, Lawrence Blowing |
good | Wednesday the 11th July 2012 at 08:27 Good Guys, good product knowledge! Happy Days |
good | Wednesday the 11th July 2012 at 08:15 good presentation. good product. Needs to be Vandal Resistant before we could use. |
good | Wednesday the 11th July 2012 at 07:24 As usual the training was very good and delivered in a professional manner. The venue was excellent and the kit very easy to use. |
good | Tuesday the 10th July 2012 at 23:28 Informative and helpful as always. |
good | Tuesday the 10th July 2012 at 22:47 always good support thats why people use paxton. please loose these surveys |
good | Tuesday the 10th July 2012 at 21:54 Great seminar good atmosphere thanks |
good | Tuesday the 10th July 2012 at 21:10 5star!!!! |
good | Tuesday the 10th July 2012 at 18:06 Very quick and knowlegeable |
good | Tuesday the 10th July 2012 at 17:35 Brilliant bit of kit, thanks |
good | Tuesday the 10th July 2012 at 16:53 Very prompt call pick up and answers. |
good | Tuesday the 10th July 2012 at 16:32 The presentation today was very informative and well presented, plus the hands on time was most beneficial. Thank You |
good | Tuesday the 10th July 2012 at 15:46 Got the answer i needed in a few minutes, very helpful! |
good | Tuesday the 10th July 2012 at 12:00 The customer service that i received not just today but everytime i call is second to none, you are a fantastic company to deal with which gives me great confidence in using your equipment and services, thank you |
good | Monday the 9th July 2012 at 19:37 Very Good - technical information emailed by return |
good | Monday the 9th July 2012 at 18:25 the only thing the the tech didn't ask was what ver (4.21) that I was using and after I looked at the 4.24 release I noticed that one of the older fixes had to to with doors staying unlocked (which is what my problem was) but the service was great |
good | Saturday the 7th July 2012 at 08:56 Always a good assistance |
good | Friday the 6th July 2012 at 16:51 Quick to answer. Very clear on the instructions given and very helpful. |
good | Friday the 6th July 2012 at 15:42 Derek is excellent at demonstrating product and benefits whilst adept at taking on board observations - usually constructive criticism - and either has a resolve for it or notes and i have confidence as demonstrated in his meeting notes that these are being escalated. |
good | Friday the 6th July 2012 at 14:58 Danke für den freundlichen Messekontakt. |
good | Friday the 6th July 2012 at 14:06 really good service,quick and easy to contact |
good | Friday the 6th July 2012 at 13:58 Very impressed by paxtons technical support team, very knowledgeable and willing to answer any questions or technical issues I have! :) |
good | Friday the 6th July 2012 at 13:01 Always good service and friendly staff giving the right advice about quality products |
good | Friday the 6th July 2012 at 10:17 All questions answered |
good | Friday the 6th July 2012 at 09:09 Seminar was very informative, thanks |
good | Thursday the 5th July 2012 at 23:42 thanks for the help with the net2 |
good | Thursday the 5th July 2012 at 23:39 Ruben was very professional and helpful. No waiting on hold, told me exactly what I needed. John Robinson |
good | Thursday the 5th July 2012 at 19:07 A great course, very intense but informative. |
good | Thursday the 5th July 2012 at 18:51 Excellent as usual, thank you |
good | Thursday the 5th July 2012 at 15:38 Ray did a great job. Really think we have some opportunities in this market with Paxton. |
good | Thursday the 5th July 2012 at 15:17 Well presented demonstration |
good | Thursday the 5th July 2012 at 15:00 all good |
good | Thursday the 5th July 2012 at 13:45 Thank you for your time to demonstrate unit. We have brought a multitude of access systems on in recent history and the Paxton has been the first one I am actually excited about selling. |
good | Thursday the 5th July 2012 at 08:42 I have always installed paxton equipment but your new keypad has a known issue with sticking buttons If i knew about this i would not have installed it on a job 4 Hours drive from my office sending an engineer to replace the keypad at my cost and not having faith in the new keypad Regards Craig McNab |
good | Wednesday the 4th July 2012 at 17:54 Excellent meeting, thank you |
good | Wednesday the 4th July 2012 at 15:46 Always very professional and helpful. |
good | Wednesday the 4th July 2012 at 14:02 Efficient helpful service - thank you |
good | Wednesday the 4th July 2012 at 13:26 Thanks for the support. Fred |
good | Wednesday the 4th July 2012 at 10:27 As always the training was very good, and will help us alot. We would still like you to remove from your web sit the "BRONZE, SILVER, GOLD as this is damaging our business. Kind Regards Ian Townsend Argonaught. |
good | Wednesday the 4th July 2012 at 08:05 The help we received was brilliant. The knowledge the technical people possess and the way it is explained is superb. |
good | Tuesday the 3rd July 2012 at 21:16 the guys really know there stuff always help us out take there time to sort the problems as always 5* |
good | Tuesday the 3rd July 2012 at 18:12 Good presentation. So easy to connect Waiting to see the SIPS version |
good | Tuesday the 3rd July 2012 at 17:40 Great product presented by a great team! |
good | Tuesday the 3rd July 2012 at 12:46 I was very pleased with the swift response from Paxton. The support assisted me in solving a problem very quickly. |
good | Tuesday the 3rd July 2012 at 11:25 Very helpful and prompt with answering my call |
good | Tuesday the 3rd July 2012 at 09:00 The only issue I have is that I lost all the clocking details that was on the gate modules. Apparently this was due to us re-installing the software at a different version and I wasn't informed that it would do this. |
good | Monday the 2nd July 2012 at 18:48 The team at Paxton technical are one of a kind, many thanks! First class!! |
good | Monday the 2nd July 2012 at 16:48 Thank you for the opportunity to attend the training. The training was very good. There was a lot of information covered and Scott did a great job conveying the information. It was good to have the hands-on training to be able to see the ease of installation of Paxton equipment. |
good | Monday the 2nd July 2012 at 16:05 Phone answered quickly. Superb advice under difficult working conditions. Issue sorted in minutes. |
good | Monday the 2nd July 2012 at 15:51 Paxton have a good system with making notes, so when you call technical for a second time and you don’t get the same engineer, they know exactly what you’ve already said and you don’t have to repeat yourself……..well done Paxton. |
good | Monday the 2nd July 2012 at 14:34 Feedback was excellent, the team felt Derek had a good knowledge of his subject matter and his training sessions were motivational. |
good | Monday the 2nd July 2012 at 11:50 Very helpful - Thank you. |
good | Monday the 2nd July 2012 at 11:05 As usual a first class pleasant response |
good | Monday the 2nd July 2012 at 10:59 Staff are helpful and know the products |
good | Monday the 2nd July 2012 at 10:51 Spot on - thanks for your time and help |
good | Monday the 2nd July 2012 at 10:24 Very helpful |
good | Monday the 2nd July 2012 at 09:07 The engineers reported that the course was excellent, very informative and commented on how well presented the information was by Michelle, Many Thanks, David Carswell |
good | Monday the 2nd July 2012 at 08:36 We where very impressed with the new door entry system |
good | Sunday the 1st July 2012 at 18:33 I would like to thank Steve and the Paxton team for a great insight into Paxton products. Extremley professional and we was hosted to the highest degree. Paul Parrott of lock-secure |
good | Saturday the 30th June 2012 at 23:36 first class |
good | Saturday the 30th June 2012 at 12:23 An excellent couple of days. Well presented and valuable information. Looking forward to going out and putting the new knowledge into practice. Many thanks to ALL at Paxton Access and especially Steven. |
good | Saturday the 30th June 2012 at 11:07 Your assistant was prompt, polite and dealt with the problem we had very professionally |
good | Friday the 29th June 2012 at 16:17 Thank you for your help on site. |
good | Friday the 29th June 2012 at 15:12 The information provided by Derek, as normal, was very beneficial. he demonstrated all the features of the new video entry system. He took notes on the concerns on we had about the project to pass on to his management team. |
good | Friday the 29th June 2012 at 14:24 This product is a must have for my customers as it leads to many more possibilities by ease of integrating with other interfaces like CCTV, Alarm panels and fire systems. The training class was a very informative addition to the education of the product. I want to thank Devon from Paxton and Jack manufacture rep for Paxton for the opportunity to attend such a class. Thanks again guys it was great. Recommend it to anyone thinking of selling and installing the Paxton product. Jeff |
good | Friday the 29th June 2012 at 13:27 Paxton are by far the best company we deal with. thanks for your help |
good | Friday the 29th June 2012 at 12:09 My call was handled extremely well - in marked contrast with two Government agencies' helplines, which took ages to answer & then took even more time to find the correct person who could answer my query. Thank you! |
good | Friday the 29th June 2012 at 11:03 Excellent help. Remote access via internet as well. |
good | Friday the 29th June 2012 at 10:38 Superb as always. Best tech support I've ever used |
good | Friday the 29th June 2012 at 10:27 Goede service en directe aanpak |
good | Thursday the 28th June 2012 at 21:10 Fantastic course guys. Thanx so much. Will see you soon for next session. Steves knowledge is very broad and offered a great training day. Superb. |
good | Thursday the 28th June 2012 at 19:36 Fast & efficient. Thanks you once again |
good | Thursday the 28th June 2012 at 17:51 Thank you. Everyone was very helpful & it was wonderful not to be put on hold. |
good | Thursday the 28th June 2012 at 17:31 A thorough well presented course, great hands on practical teaching, commisioning a Net2+ system the very next day was made very easy. Thanks very much Paul Walker Interconnection Ltd |
good | Thursday the 28th June 2012 at 16:56 Operator (sorry, didn't take name) was polite, knowledgable & helpful. Very quick response and follow up. V.pleased indeed. |
good | Thursday the 28th June 2012 at 13:50 Told me exactly what I needed to know, great thank you |
good | Thursday the 28th June 2012 at 11:52 Both problems solved first time. Member of staff was polite, speedy and helpful. |
good | Thursday the 28th June 2012 at 09:56 Simon was really helpful in helping me with changing door code access - in fact, both doors now have new codes!! |
good | Thursday the 28th June 2012 at 08:09 Product looks excellent and Andy Cross presented it extremely well |
good | Wednesday the 27th June 2012 at 18:37 Helpful and proactive |
good | Wednesday the 27th June 2012 at 17:25 Tech support is great as always !!!! Your website is difficult to navigate, hard to find information. Great product !! |
good | Wednesday the 27th June 2012 at 16:59 Zeer fijn gesprek nuttige informatie met nuttige tools voor Verkoop en installatie. Ook tijdens het gesprek brugverlagend ivm ditect te kunnen bellen voor support en dat niet alleen naar leveranciers Mvg Ricor security |
good | Wednesday the 27th June 2012 at 16:19 Professional, knowledgeable and very helpful thankyou |
good | Wednesday the 27th June 2012 at 14:13 Another excellent presentation |
good | Wednesday the 27th June 2012 at 13:50 Very Good service. Helpful & friendly. |
good | Wednesday the 27th June 2012 at 13:21 Got everything I required, excellent service |
good | Wednesday the 27th June 2012 at 13:09 Answered technical query in precise manner. |
good | Wednesday the 27th June 2012 at 13:06 Chris was able to answer my question in relation to a new installation that is proposed to take place over the summer holidays. The planning will now be completed with the knowledge of what we can expect from the system. |
good | Wednesday the 27th June 2012 at 12:55 very informative |
good | Wednesday the 27th June 2012 at 09:21 Crisp straight forward help once again. Thanks ! I wish all companies knew their stuff like Paxton. |
good | Tuesday the 26th June 2012 at 22:02 Excellent as always..... |
average | Tuesday the 26th June 2012 at 18:46 I rang to enquire about setting up areas for the purpose of roll call generating. This seems a very confusing way of doing things, especially when the system was an existing system upgraded to net2 version 4.23 pro. I kind of answered my own enquiry in the end. |
good | Tuesday the 26th June 2012 at 16:28 Excellent commmunication and very helpful, I wish all IT companies were like this! Thanks Paxton! |
good | Tuesday the 26th June 2012 at 16:03 allways answer 1st time allways resolve |
good | Tuesday the 26th June 2012 at 15:47 The presentation was very informative and was useful to both the technical staff (engineers) and myself (office based). I feel that the equipment is straightforward to install and the presentation including the powerpoint was easy to follow. |
good | Tuesday the 26th June 2012 at 13:55 A ggod session appreciated by all |
good | Tuesday the 26th June 2012 at 10:41 I had a quick access control query where I needed assistance, I called Paxton technical support and as usual the technical support engineer had good knowledge of the products, could provide me with the answers I needed. All in a very friendly and helpful manner. |
good | Tuesday the 26th June 2012 at 09:25 Excellent service as usuall answered all my questions no problems. Thanks |
good | Monday the 25th June 2012 at 20:35 It was great meeting with Andrew today; very professional and well put together demonstration which will result in us purchasing demo equipment with a view to selling to our clients. Thanks for your time today Andrew |
good | Monday the 25th June 2012 at 19:18 the guy i talked to was very friendly and super helpful. nice guy |
good | Monday the 25th June 2012 at 17:32 Sorry about the early start, thank you. |
good | Monday the 25th June 2012 at 17:05 Extremely quick answer to phone query and excellent technical help given by Chris. Thank you!! |
good | Monday the 25th June 2012 at 15:10 helpful as always - a pleasure to deal with |
good | Monday the 25th June 2012 at 14:01 The gentleman was very professional and gave the answer I was hoping for. |
good | Monday the 25th June 2012 at 13:39 very good course from start to finish |
good | Monday the 25th June 2012 at 13:38 This was a very good course from start to finish... |
good | Monday the 25th June 2012 at 11:01 Very helpful as always. |
good | Monday the 25th June 2012 at 10:24 excellent support, once again. |
good | Monday the 25th June 2012 at 09:55 very good as allways |
good | Saturday the 23rd June 2012 at 07:37 Completely satisfied, instant answers to all queries. Very helpful |
good | Friday the 22nd June 2012 at 15:24 Excellent site support from Andy Cross |
good | Friday the 22nd June 2012 at 11:52 One of the best Training sessions I have attended in a long while, Good hands on practical, and the paxton systems available solve many access control headaches. |
good | Friday the 22nd June 2012 at 11:31 Many thanks for your help Richard was very helpful!! :) |
good | Friday the 22nd June 2012 at 10:31 very helpful as usual. |
good | Friday the 22nd June 2012 at 10:22 call took 3 minutes problem resolved, brilliant! |
good | Friday the 22nd June 2012 at 08:40 thank you for a very worth while training course |
good | Friday the 22nd June 2012 at 06:46 yet again the help was 100% many thanks |
good | Thursday the 21st June 2012 at 21:07 The gentleman who assisted me was exceedingly helpful and knowledgeable. I have only called a few times and every time I call I get great service. |
good | Thursday the 21st June 2012 at 19:33 Great training! Very informative and exciting. Can't wait to start using it. |
good | Thursday the 21st June 2012 at 19:11 goeie maar vooral rustige uitleg,niet zoals je wel eens op andere cursussen hebt dat ze in een zeer rap tempo de materie willen uitleggen. goed cursus lokaal met goeie faciliteiten. wat ik vooral positief vond is dat jezelf de controllers moest aansluiten en niet een standaard koffer voor je kreeg die al compleet bedraad was en geheel zelf deels mocht programmeren want dit bootst het installeren op locatie echt na. |
good | Thursday the 21st June 2012 at 16:19 As always, excellent service with the call being answered quickly, efficiently and by the first person who I talked to. Pleasure to deal with. |
good | Thursday the 21st June 2012 at 15:02 Michelle, did a really good job with everything covered that we asked for. Many thanks. |
good | Thursday the 21st June 2012 at 14:24 Excellent product and clear and concise demostration. We look forward to using this product. |
good | Thursday the 21st June 2012 at 13:41 Gents, As ever your support is excellent. Thanks |
good | Thursday the 21st June 2012 at 13:37 more training |
good | Thursday the 21st June 2012 at 12:59 Once again I am impressed with Paxton and their service. Scott Tobin was very knowledgable, and extremely helpful in my demo to a very large potential client. |
good | Thursday the 21st June 2012 at 12:41 Scott always asks about customer trends and keeps up with changes within our area for access control. |
good | Thursday the 21st June 2012 at 11:48 On every occasion I have called Ihave received excellant assistance especially fro Simon |
good | Thursday the 21st June 2012 at 11:29 friendly response and quick and efficient |
good | Thursday the 21st June 2012 at 11:26 Excellent Response and Information on queries that I had |
good | Thursday the 21st June 2012 at 09:12 Excelent day. Time very well spent. The sales/materials presentation was excelent and gave detail of all the products and how they can be intergrated together. The training session allowed hands on experiance with the equipment and showed how easy it is to set up a system from the start and how all the components intergrate with each other. I would recomend Paxton to anyone and feel that it is a reliable product. |
good | Thursday the 21st June 2012 at 08:55 Always extremely helpful, a pleasure to deal with |
good | Thursday the 21st June 2012 at 08:43 Always a pleasure to talk to your Tech support staff and Kevin (Ireland) |
good | Wednesday the 20th June 2012 at 20:50 Every problem or enquiry dealt with very quickly very good customer support |
good | Wednesday the 20th June 2012 at 19:10 excellent as always,fast answers to the questions asked can't fault your product or your back up. well done one and all |
good | Wednesday the 20th June 2012 at 16:43 Training was excellent. Steve Woodbridge was very knowledgeable, clear, and took time to explain any problems encountered. The venue, hardware available, notes and presentation were all first class!! Carl Purvin Director CDI Security Services Ltd |
good | Wednesday the 20th June 2012 at 15:36 Very informative and interesting. Steve was very knowledgable and teh course was useful from both an installer and sales point of view. |
good | Wednesday the 20th June 2012 at 15:11 Exellent Day well presented. |
good | Wednesday the 20th June 2012 at 14:06 Today's answer was fine: "The 15GB C: drive is too small, 20GB minimum required" but the original spec recommendation from Paxton was lacking: I cannot remember seeing this disc space requirement (in the Readme.txt or anywhere) when we upgraded the system to Net2 V4.21.5927 otherwise we would have implemented it. |
good | Wednesday the 20th June 2012 at 10:49 Another informative and usefulful days training relating to the commercial aspects with the added benefit of sharing ideas and issues for customers with fellow installers, very professional approach. Net2 training good but would benefit from a smaller group for the software programming aspect. - Thank you Anthony and Steven. |
good | Wednesday the 20th June 2012 at 10:04 Would like to see you do a CPD accredited Presentation to consultant eng. in Ireland |
good | Wednesday the 20th June 2012 at 09:53 A VERY POLISHED seminar with good hands on effect well done. |
good | Wednesday the 20th June 2012 at 08:57 As usual Derek,s performance was excellent. |
good | Wednesday the 20th June 2012 at 08:40 Very helpful, concise and clear information with questions aked regarding your door access systems. Your team obviously have a comprehensive knowledge of your products and the associated support that may be required. |
good | Tuesday the 19th June 2012 at 23:51 Scott always has the answer I need and seems to complete understand the situation we have. What a great resource!!!!! |
good | Tuesday the 19th June 2012 at 19:19 Knowledgeable and efficient as usual! |
good | Tuesday the 19th June 2012 at 16:16 A great training session, organised at very short notice. |
good | Tuesday the 19th June 2012 at 15:24 Ruban was very professional and easy to talk to. (..and he knows his product) Thanks for the continued support. Gordon Skaggs MARTCO Security |
good | Tuesday the 19th June 2012 at 14:32 Brilliant service as usual. Gareth was very helpful and got to the bottom of the issue very quickly. |
good | Tuesday the 19th June 2012 at 13:23 Thank you guys, we appreciate your support and look forward to growing our business together. |
good | Monday the 18th June 2012 at 21:16 Great as usual |
good | Monday the 18th June 2012 at 19:05 Sorted me out without hesitation, Paxton has one of the best Tech Supports in the industry! |
good | Monday the 18th June 2012 at 17:37 All questions answered OK; thanks. |
good | Monday the 18th June 2012 at 16:34 Was pleased with the level of expertise by the front line staff and also the promptness of being promoted to second tier technical. |
good | Monday the 18th June 2012 at 16:06 I thought the 2 people I spoke with were polite and knew there stuff, Excellent service thank you. |
good | Monday the 18th June 2012 at 14:56 A1 Suppot given by RichardG and the text message was a nice touch..Thank you paxton keep up the good work. |
good | Monday the 18th June 2012 at 14:25 great help |
good | Monday the 18th June 2012 at 14:16 Although not completly resolved knowlegde and understanding of the system was excellent. |
good | Monday the 18th June 2012 at 14:07 Great Support, Thank you. |
good | Monday the 18th June 2012 at 12:15 Always helpful |
good | Monday the 18th June 2012 at 12:12 Great meeting, Anthony definitely went that extra mile or 200!!! Thanks. |
good | Monday the 18th June 2012 at 10:34 As ever, a very worth while day, |
good | Monday the 18th June 2012 at 10:34 Hi i always find the staff who answer the phone very professional and helpfull, i know the returns are turned round in relatively a short time but i would always want even quicker so i can keep on top my end, the only other issue i have is every time i call i keep getting the same qustions, name dept etc, on the whole v good though. Matthew adi global distribution |
good | Monday the 18th June 2012 at 08:13 Many thanks to Michelle for a superb training session, under difficult circumstances after being robbed, she acted extreamly professional and kept calm and carried on. Paxton seems to get even better the more we deal with yourselves. By far the best supplier/manufacturer of products that we have ever dealt with, an absolute pleasure. Please pass on my personal thanks to Michelle |
good | Monday the 18th June 2012 at 08:08 Gorran hosted us for a meeting and gave me an overview of the Paxton product range. I found the visit to be most informative and gave me enough information to enable me to fully brief my business colleagues on the best way forward to improve our internal access control. Gorran was professional, friendly and knowledgeable and I left with a very good impression of Paxton. |
good | Sunday the 17th June 2012 at 10:46 As allways a well rounded and informative presentation on the new product, NET2 entry |
good | Saturday the 16th June 2012 at 20:35 I have always found the support and customer service to be fantastic and second to none, staff are more than helpfull and very friendly. Big thank you to you all for the many times you have helped me. |
good | Saturday the 16th June 2012 at 11:55 Had a good meeting with Derek regarding the pending launch of the Net2 Entry, points were raised during the meeting but overall very impressed. Look forward to using the product. |
good | Saturday the 16th June 2012 at 10:22 Brilliant as always |
good | Friday the 15th June 2012 at 22:14 Scott's teaching style keeps you interested for the duration of the class. He also has a skill for keeping the focus of the class from deviating from the correct path. |
good | Friday the 15th June 2012 at 22:09 very informative class. Pleased to be able to operate the software. definitely a positive. |
good | Friday the 15th June 2012 at 18:30 SUPPORT IS ALWAYS VERY GOOD, EVEN WHEN WORKING ON SITE. |
good | Friday the 15th June 2012 at 17:32 I like the product. It is installer and end user friendly. |
good | Friday the 15th June 2012 at 16:49 Very informational.. |
average | Friday the 15th June 2012 at 16:42 We have a what would would apear to be a corrupt database,we have uploaded this to Paxton TS and awaiting a response,positive feedback will be left once resolved! |
good | Friday the 15th June 2012 at 16:09 Scott was great. |
good | Friday the 15th June 2012 at 16:03 Fast efficient service |
good | Friday the 15th June 2012 at 13:52 Only a quick question but excelent answer given straight away. Above good, excelent |
good | Friday the 15th June 2012 at 13:42 Excellent support |
good | Friday the 15th June 2012 at 11:39 Available on time and efficient with in-depth knowledge and workings of the software |
good | Friday the 15th June 2012 at 10:41 Excellent technical response. Very quick and knowledgeable. |
good | Friday the 15th June 2012 at 09:52 Very helpful and polite |
good | Friday the 15th June 2012 at 08:53 Excellent, friendly and helpful service |
good | Thursday the 14th June 2012 at 20:51 My wife and I were very impressed and amazed at how easy Paxton equipment was to use and came away with a very good insight as to how it all works, this is mainly due to your excellent tutor Steve, who was very patient with the 2 complete novices, and explained everthing in plain English. Thankyou very much to all at Paxton for your hospitality and again thank you to Steve. From Andy & Jacky From AJ Locksmiths And Property Maintenance, Truro, Cornwall |
good | Thursday the 14th June 2012 at 18:58 Excellent mornings training on the installation of Standalone Compact Keypads, Proximity and Switch 2 range of access control systems with an informative overview of the extensive range of readers. Steven was very professional, concise and thorough in his approach and we all came away confident on how to install and program the systems. Thank you |
good | Thursday the 14th June 2012 at 18:19 Excellent service, very polite |
good | Thursday the 14th June 2012 at 17:54 Always very helpful. |
good | Thursday the 14th June 2012 at 17:37 Great setup (with laptops and demo stations). Seeing all the products in hand was very helpful. Trainer was very good. |
good | Thursday the 14th June 2012 at 16:43 Perfect quick clear answers, no messing about. Thanks guys. |
good | Thursday the 14th June 2012 at 16:28 Have never yet had a bad experience with you [Paxton] Always helpful and sound advice/answers |
good | Thursday the 14th June 2012 at 15:42 Very helpful, sorted out my enquiry within minutes. I look forward to my follow up marketing material. Excellent |
good | Thursday the 14th June 2012 at 15:33 Spoke with Brian on support who was more than helpful, very knowledgable. |
good | Thursday the 14th June 2012 at 15:15 Anthony is a true professional who knows his product...... |
good | Thursday the 14th June 2012 at 14:32 I was very impressed with the instructor. He made installing and using a Paxton system extremely simple and easy. Looking forward to doing business with you in the future. Harry Tillim |
good | Thursday the 14th June 2012 at 12:27 Very quick response and sorted the issue straight away. Thanks very much Colette IAC Group |
good | Wednesday the 13th June 2012 at 18:26 We found the training to be of a very high standard and feel we all benefited from the training, michelle was very proffesional and knowledgeable about all paxtons products, i think that we will all be more competent in our installs in future, many thanks, Gavin Bamber |
good | Wednesday the 13th June 2012 at 18:07 speedily sorted out - thank you |
good | Wednesday the 13th June 2012 at 16:21 Tks extremely helpful in solving problem |
good | Wednesday the 13th June 2012 at 15:47 Simon was very helpful with my query |
good | Wednesday the 13th June 2012 at 14:17 Very good and professional. Really interesting a great product well delivered. |
good | Wednesday the 13th June 2012 at 05:19 Nick is the best!! He's a great way to inform about the products. |
good | Tuesday the 12th June 2012 at 22:00 Ruben was very polite easy to work with and handled my problem quickly |
good | Tuesday the 12th June 2012 at 21:28 I am always satisfied with the support I receive. Whether it be first or second line of support, depending on the nature of the problem/ issue. It's a shame that a few more manufacterers don't offer the same standard of support. Keep it up. |
good | Tuesday the 12th June 2012 at 20:13 And the product is good |
good | Tuesday the 12th June 2012 at 16:49 great communication! |
good | Tuesday the 12th June 2012 at 14:37 Andrew was very helpful, said he would mail some info, which he did. perfect , many thanks |
good | Tuesday the 12th June 2012 at 12:11 exceptional |
good | Tuesday the 12th June 2012 at 10:52 Excellent service as usual! |
good | Tuesday the 12th June 2012 at 08:28 Thank you - first class support |
good | Monday the 11th June 2012 at 22:04 Superb tech help, the best out of all manufacturers.precise and clear,thanks,keep up the good work. |
good | Monday the 11th June 2012 at 19:48 Excellent service |
good | Monday the 11th June 2012 at 17:20 very helpful and quick |
good | Monday the 11th June 2012 at 16:45 Very proffessional tech support. |
good | Monday the 11th June 2012 at 11:45 Very helpful and provided me a link to download the software I required! |
good | Monday the 11th June 2012 at 11:10 Very helpful as usual. Thankyou!!! |
good | Monday the 11th June 2012 at 10:34 Just what I needed and prompt as well Thanks |
good | Monday the 11th June 2012 at 08:20 Excellent product knowledge and level of training shown by course tutor. Many Thanks |
good | Saturday the 9th June 2012 at 16:36 Problem as of yet still not yet resolved. When I tried to re install the Net2 Software (a more recent version than the one installed now, the Laptop that was running the Net2 kept hanging (pointing as 'Rich' suggested to a fault with the PC somewhere. I then copied the Database over to my Laptop (where I already have Net2 installed) connected to the IP Interface and the Firmware update started. While it was updating the Second Box a problem occured somewhere and this was unsucessful. At this point I decided that I had spent enough time trying to sort out the problem (One we weren't actually obliged to do) and a return (hopefully paid) visit with the IT guy in attendance would be best. I will keep you updated with any developments. As always, Thanks for your help. Regards Jonathan Finney |
good | Saturday the 9th June 2012 at 16:36 REUBEN WAS VERY HELPFUL AND PATIENT WITH ME. THANKS! |
good | Friday the 8th June 2012 at 21:41 As alway's , a first class response and the guy's in the tech dept are alway's ready to listen before they answer your enquiry. Once again i thank you for your superb tech backup. WISH ALL MY JOBS COULD BE PAXTON !!!!!!!!!!!!! |
good | Friday the 8th June 2012 at 19:53 It is the quality of support that makes me buy Paxton product. |
good | Friday the 8th June 2012 at 17:15 Thanks for your help up grading 1999 net2 system to net2 plus. |
good | Friday the 8th June 2012 at 14:05 Very quick, prompt and knowledgeable advice, as always. Thank you. |
good | Friday the 8th June 2012 at 13:34 I am a first time user and I called tech support to make sure I had everything designed right, Ruben answered almost right away...he was very knowledgeable and helpful and I could understand him. So far I will continue to do business with Paxton. |
good | Friday the 8th June 2012 at 13:22 I was very pleased with the knowledge base and help offered by Chris. The Paxton product line is very exciting. We look forward to working with this product. |
good | Friday the 8th June 2012 at 09:55 My enquiry was quickly identified and professionally responded to. Sad that a backlog in the warehouse required me to chase the dispatch. |
good | Friday the 8th June 2012 at 09:52 Uiterst tevreden over de presentatie en inhoud ervan. Zowel commerciële als technisch inhoud goed. Absoluut aanrader voor iedereen. Ga zo door! Mvg, Walter Matos |
good | Friday the 8th June 2012 at 01:17 I thought the class was very informative and Ray did a fantastic job explaining in keeping our attention. |
good | Thursday the 7th June 2012 at 23:07 The training was very informative, Devon does a great job representing a great product. |
good | Thursday the 7th June 2012 at 22:36 Well run technical presentation with good hands on training |
good | Thursday the 7th June 2012 at 22:16 Excellent presentation. I'm looking forward to selling Paxton! |
good | Thursday the 7th June 2012 at 21:41 Devon nice job! |
good | Thursday the 7th June 2012 at 16:20 Thanks for coming over to show us the Paxton Entry product. With SIP integration this will be a killer product and we would definately use it. SIP, SIP, SIP! Thanks |
good | Thursday the 7th June 2012 at 14:30 I have contacted you twice recently on different issues, your staff are pleaant, polite and extremely knowledgeable. Your help is greatly appreciated. |
good | Thursday the 7th June 2012 at 14:18 I found Chris very helpful and polite. |
good | Thursday the 7th June 2012 at 11:29 As normal as helpfull as possible, even when tring to get information on a product which is not out yet ? only wish there is more tech information available before advising of the product. thus able to know if able to link, many units togeather and basic costings help to compair and quote agaist other items |
good | Thursday the 7th June 2012 at 10:41 Top man as always !! |
good | Wednesday the 6th June 2012 at 17:33 Really good technical help line, if only all manufactures was this helpful |
good | Wednesday the 6th June 2012 at 15:43 very rapid response to my query |
average | Wednesday the 6th June 2012 at 15:06 fixed it myself by resetting net 2 services. didnt have to "check the data lines" or "upgrade to latest version" at least i will know for next time. |
good | Wednesday the 6th June 2012 at 15:02 The person i spoke to was very helpful and dealt with my query very expertly. |
good | Wednesday the 6th June 2012 at 14:59 Very good indeed |
good | Wednesday the 6th June 2012 at 14:29 I like it that Ray has tons of industry experience that brings credibility to what he says. Good class and I definitely am excited to add Paxton to our list of products and hopefully replacing Kantech. |
good | Wednesday the 6th June 2012 at 14:08 Thank you for your informed and useful support |
good | Wednesday the 6th June 2012 at 14:07 Very helpful |
good | Wednesday the 6th June 2012 at 13:14 Extremely helpful, and answered all the questions I neded to asked, is a breath of fresh air after having to speak to BT all morning! Thanks |
good | Wednesday the 6th June 2012 at 12:35 very informative for all our staff Michelle covered all areas of install and problem solving we look forward to seeing the new intercom |
good | Wednesday the 6th June 2012 at 10:09 The engineer was very useful and knew what the problem was immediately, giving advice even if I wasn't an end user. |
good | Tuesday the 5th June 2012 at 22:32 Ray was very knowledgable and patient. He obviously knows the product well or he would not be able to "dumb" it down for the newbie, as well as answer questions from the grizzled veterans. Well worth the time! |
good | Tuesday the 5th June 2012 at 22:19 Learned a lot about the present and future growth of the access control industry. Look forward to working with Paxton. |
good | Tuesday the 5th June 2012 at 21:30 Greate customer service and technical support |
good | Monday the 4th June 2012 at 12:41 presentatie conform afspraak. Goed gedaan. |
average | Saturday the 2nd June 2012 at 20:10 Suport was generally good, but I was disapointed when the support person said I had to get support from elswhere to get my client software working because the Firwall was stopping it. That meant that I have no clients software, so it did not work before and it doesnt work now and so it is of no value. |
good | Friday the 1st June 2012 at 17:47 speedy answer and knowledgable reply |
good | Friday the 1st June 2012 at 16:56 Paul Johnson was very helful and answered questions that I've been asking for months about |
good | Friday the 1st June 2012 at 16:18 CALL WAS DEALT WITH QUICKLY AND EFFECTIVELY , WHAT MORE DO YOU WANT . |
good | Friday the 1st June 2012 at 15:01 THe person I spoke to was really professional and very helpful with my queries/problem. Excellent customer service! |
good | Friday the 1st June 2012 at 14:51 Website hard to follow - call handler superb - glad I rang. Certainly took the edge off my frustration. Thank you |
good | Friday the 1st June 2012 at 14:11 What seemed like a complicated problem was no problem to your tech team.thanks. |
good | Friday the 1st June 2012 at 12:54 A1 service as always. You guys have the patience of saints to put up our harrassment :) Thankyou |
good | Friday the 1st June 2012 at 11:02 All questions answered in a clear and concise manner, as a customer support service it’s one of the best I have used. |
good | Friday the 1st June 2012 at 10:40 good tech guidance |
good | Friday the 1st June 2012 at 08:31 Again had a really good response and always polite and helpful probably the best technical support of all ! |
good | Thursday the 31st May 2012 at 18:38 Simple advice asked, simple answer reeived. Thank you. |
good | Thursday the 31st May 2012 at 17:32 Extremely reliable equipment with great backup service |
good | Thursday the 31st May 2012 at 16:13 Good on new product & future development areas. I found our meeting very informative. |
good | Thursday the 31st May 2012 at 15:56 Nice to meet all at Paxton and see the new products thanks for the time |
good | Thursday the 31st May 2012 at 15:08 Very polite and helpful |
good | Thursday the 31st May 2012 at 12:10 very polite and helpful |
good | Thursday the 31st May 2012 at 11:47 Excellent service. Immediate phone pick up and knowledgeable persons on the end of the line. Thanks from CSP in Cyprus |
good | Thursday the 31st May 2012 at 09:33 My, relatively, simple question was answered immediately by the person taking the call. Your support was excellent as usual. Thank you. |
good | Thursday the 31st May 2012 at 08:24 Found the meeting with Anthony very useful and will be happy to start quoting the new Net2 intercom equipment. |
good | Thursday the 31st May 2012 at 07:23 Duidelijke informatie, mooie en duidelijke catalogi en foldermateriaal. |
good | Thursday the 31st May 2012 at 06:37 Goed snel en duidelijk advies, snelle terugkoppeling bij vragen. Zeer tevereden! Vanderlinden |
good | Thursday the 31st May 2012 at 00:23 the rep was very helpful and gave me the information I needed |
good | Wednesday the 30th May 2012 at 22:50 Ruben Vogeler handled my call quickly, got the informatin he needed and then assured he qould follow up shortly with the documents I requested....wihtin 10 minutes I had exactly what I needed! Appreciate the excellent help. Gerry Adams Protech Security |
good | Wednesday the 30th May 2012 at 18:20 excellent as we have come to expect |
good | Wednesday the 30th May 2012 at 17:44 Great class. Excited to be part of the VIP 1000. Thanks! |
good | Wednesday the 30th May 2012 at 17:14 Excellent training, very comprehensive Thank you |
good | Wednesday the 30th May 2012 at 13:46 Good, as ususal! Still waiting for a reason to choose the angry face! Can't see it happening any time soon. |
good | Wednesday the 30th May 2012 at 10:17 As always, first class service and help when required. Thanks. |
good | Wednesday the 30th May 2012 at 10:09 Paxton created the best feedback from our sample from our visitors, it was the product of most interest. As ever Derek was a star, I've now been thoroughly convrted to Paxton from ACT. |
good | Wednesday the 30th May 2012 at 09:46 excellent training as always glad to see more options on Net2 |
good | Wednesday the 30th May 2012 at 08:00 mistake on email address made a delay |
good | Tuesday the 29th May 2012 at 21:55 As always, quick response and knowegable. I have contacted technical support on quite a few occasions, especially while updating some old systems and to date have always got though quickly and first time. I can't say that about ANY other company's tech support line! Thanks |
good | Tuesday the 29th May 2012 at 20:51 My question answered instantly, as usual......... |
good | Tuesday the 29th May 2012 at 20:45 Very helpful advice. |
good | Tuesday the 29th May 2012 at 19:53 First class service |
good | Tuesday the 29th May 2012 at 19:34 Very good service |
good | Tuesday the 29th May 2012 at 18:11 Why don't you have an option for "GREAT!"? Extremely informative and practical!!! |
good | Tuesday the 29th May 2012 at 16:52 Excellent training course, very well presented. Can't wait to do the Advanced course. A very big thank you to all at Paxton. |
good | Tuesday the 29th May 2012 at 16:04 Actually I found it exceptional! Very well organized and the information and training was invaluable. I'm very impressed and excited about Paxton's physical security solutions. Thank you. |
good | Tuesday the 29th May 2012 at 15:00 No problems wish all technical help like this call and query answered quickly |
good | Tuesday the 29th May 2012 at 12:55 EXCELLENT - VERY HELPFUL |
good | Tuesday the 29th May 2012 at 11:34 THE DEMO WAS VERY GOOD AND DEREK ALSO GAVE THE CLIENT OTHER IDEAS ON ENERGY SAVING WHICH IS GOOD FOR ME AS THE CLIENT THEN KNOWS WE ARE PROACTIVE FOR THEM AND i THINK FOLLOWING THIS THAT IT WILL LEAD TO MORE WORK FOR BOTH OF US. THANKS DEREK THINK YOU HELPED JUST SEAL THE DEAL LETS KEEP THE FINGERS CROSSED |
good | Tuesday the 29th May 2012 at 11:15 Support team were helpful and resolved my issue swiftly. |
good | Tuesday the 29th May 2012 at 10:05 Wonderful. Judith is wonderful. She is always wonderful. Thanks. Delta Dave |
good | Tuesday the 29th May 2012 at 09:37 Very prompt reply to my query, keep up the good work |
good | Monday the 28th May 2012 at 20:34 Guy I spoke to answered all my questions but wasn't particually forthcoming with suggestions as others have been in the past, perhaps just under pressure |
good | Monday the 28th May 2012 at 19:17 Rick was able to help us out on a sticky issue and helped get the job completed on time. Call answered fast as usual by knowledgeable staff |
good | Monday the 28th May 2012 at 19:07 Still one the best technical departments that we deal with. |
good | Monday the 28th May 2012 at 17:36 Thanks Anthony, all seems to be in hand for the visit. Impressive agenda planned, which I'm sure will be most beneficial to these potential new Paxton Customers, and also to myself. Will get clarification from Norbain on what we can provide towards this, ie if we can pick up meal/drinks etc as a gesture, using some of our existing Paxton budget. Will come back to you once confirmed. Kate |
good | Monday the 28th May 2012 at 13:09 Excellent as always |
good | Monday the 28th May 2012 at 12:41 Very good answered all queries |
good | Monday the 28th May 2012 at 11:49 Excellent as always. |
good | Monday the 28th May 2012 at 11:34 Nick Lawden was very helpful and extremely knowledgeable about the products. Even though he was very busy he took the time to calmly explain various products in his attempt to cross-sell and up-sell the various products on display. The stand was also nice and the products very interesting. |
good | Monday the 28th May 2012 at 11:16 Very helpful as ever. Having updated to the latest software (yet again a simple task of letting the software do the work, so well done guys not all software works so simply!!!), I was interested to see how the Net2 anywhere software worked. Thanks guys for your support |
good | Monday the 28th May 2012 at 11:00 Had a few technical questions regarding NET2 and ievo biometrics, and as per usual your helpdesk answered them all first time!! |
good | Monday the 28th May 2012 at 10:13 Very competent when it came to IT issues. Usually support teams dont have a clue but your guys knew exactly what the problem was on both calls. |
good | Monday the 28th May 2012 at 08:37 I found Nick's visit to my company very valuable. He took time to explain the products and services and the benefits that can be gained for both installaers and end users. We now have a much better insight into what Paxton are about and have no hesitation in promoting your products and services to our customers in the knowlwedge we have so much high quality backup. Please pass on our sincere thanks to Nick for his time. Kind regards John Bateman (Bateman Electrical Engineers) |
good | Monday the 28th May 2012 at 06:33 thanks for the time spent on my special projects.. |
good | Friday the 25th May 2012 at 16:56 Very quick and friendly response in resolving my issue, thanks. |
good | Friday the 25th May 2012 at 15:18 Very good and very helpful |
good | Friday the 25th May 2012 at 15:01 I appreciate the help and advice I get from non-condecending, polite and very helpful people. It makes a difference. thank you Andrew! |
good | Friday the 25th May 2012 at 13:44 JUST SO GOOD |
good | Friday the 25th May 2012 at 09:18 Anthony was extremely helpful and i look forward to building a good long term business relationship with him and Paxton. I will need to discuss setting up a demo system at my offices ASAP with aview to arranging training for staff. I look forward to discussing this further. |
good | Friday the 25th May 2012 at 08:04 I have been having a great deal of difficulty with my Roll-Call print and Gerald Kissi has been acting as the Customer interface for me since October 2011. Gerald phones me once a month to update me on progress, but recently there has been a flurry of activity on the subject, which bodes well. Gerald is always polite and pleasant to deal with and we get on well. I like his calm and efficient manner and we usually manage to fit in a laugh somewhere in the conversation, which helps a great deal when I have a load of "users" on my back because the system is not functioning properly. Gerald also introduced me to the iPhone Roll-Call App, which has greatly improved the situation, even though there seems to be a few minor glitches with it still. |
good | Friday the 25th May 2012 at 06:17 Was a really good 2 day course your companys products are fantastic and we look forward to using them in the future.Steve was excellent |
good | Thursday the 24th May 2012 at 18:09 I phoned to enquire about becoming a registered installer and the customer service I received was excellent. After answering several questions regarding my experience and suitability I was accepted as an installer and details were sent to me quickly. I am looking forward to building a business relationship with Paxton. |
good | Thursday the 24th May 2012 at 18:07 Can't fault you guys one bit! Always answer quickly, always very knowledgable, always friendly... Nothing is too big or small... Diolch yn fawr. |
good | Thursday the 24th May 2012 at 17:02 We were provided with a link to upgraded software withing minutes when we replaced our PCs with 64-bit ones. |
good | Thursday the 24th May 2012 at 14:03 Fantastic! we had a problem with our key pad and the gentleman that helped us went above and beyond the call of duty. |
good | Thursday the 24th May 2012 at 13:43 Net2 Access wouldn't run after operating system update. With the help of your support team problem was resolved and is now working again. Excellent service. |
good | Thursday the 24th May 2012 at 12:51 Spot on as usual! |
good | Thursday the 24th May 2012 at 09:54 Excellent service, thank you! Rob, Check Communications, Cheshire |
good | Thursday the 24th May 2012 at 08:18 Nick Swift was punctual, professional and very knowledgeable. He has also helped me immensely to put together a specification / quotation. |
good | Thursday the 24th May 2012 at 07:43 I am always impressed by the immediate knowlegable response from the person answering the phone. It feels as if the question is expected before you ask. It is so refreshing to get a quick and detailed answer often backed up with e-mail tech sheets when I get home. As an Installation Engineer it is so nice to talk to a supplier that responds personally to me and does not hide from their product or support. Thanks |
good | Thursday the 24th May 2012 at 00:34 yet to receive follow-up contact though |
good | Wednesday the 23rd May 2012 at 20:09 Training was very clear and gave me great knowledge of your products. Thanks |
good | Wednesday the 23rd May 2012 at 18:45 The class was fantstic, The instructor was great on explaining the product and going thru functions. looking foward to using the Paxton Product. |
good | Wednesday the 23rd May 2012 at 17:13 Very good training standard and clear instructions and guides! |
good | Wednesday the 23rd May 2012 at 17:13 Excellent service as usual. |
good | Wednesday the 23rd May 2012 at 17:12 Good training standard and very thorough with all aspects and questions |
good | Wednesday the 23rd May 2012 at 17:09 Very good standard of training provided and lots of kit so no waiting in line or sharing! Very good insight in to the Paxton standalone range! |
good | Wednesday the 23rd May 2012 at 15:38 We always recieve a good service |
good | Wednesday the 23rd May 2012 at 14:23 Very good advice and although I thought it had not solved the problem in fact it had and the fobs are working again! Thank you! |
good | Wednesday the 23rd May 2012 at 12:39 Quick and helpful response as always, many thanks. |
good | Wednesday the 23rd May 2012 at 09:40 Kevin Jones attended the meeting with my client and provided all the necessary technical support in a friendly manor which made all concerned feel at ease with the Paxton system. The client made good comments after the meeting and as an installation company I am grateful for the support which only increases our chances of securing the project. Many thanks for the help. |
good | Wednesday the 23rd May 2012 at 08:53 Excellent service as usual and didn't have to wait to speak to someone. |
good | Wednesday the 23rd May 2012 at 08:02 Gave me exactly the information I needed and it turned out not to be a Paxton problem, it was an issue with another non Paxton component. |
good | Tuesday the 22nd May 2012 at 21:04 it was a very informative classic |
good | Tuesday the 22nd May 2012 at 14:57 Support has always been good. Better than average time for someone to call back if techs are busy. |
good | Tuesday the 22nd May 2012 at 13:49 Usual and persistant high level of service we have come to expect from Kevin Dunne, thank you, Regards, Stephen Carbery MTS Security |
poor | Tuesday the 22nd May 2012 at 12:45 My commment from the 20th. of May was deleted concerning no earth ground on the panels, now why was that please? |
good | Tuesday the 22nd May 2012 at 08:53 A message by phone following my original e-mail did not reach me ( may be fault at my end) but the contact today was well handled and very helpful enabling me to place the oder. |
good | Monday the 21st May 2012 at 15:40 verry good support like always |
good | Monday the 21st May 2012 at 14:28 As always very happy with the advise and support from Paxton |
good | Monday the 21st May 2012 at 13:19 Excellent service, very good clear communication and quick delivery, thank you. |
good | Monday the 21st May 2012 at 13:07 Andy solved my problem in a very professional manner. He certainly knows the product inside out. Well done and many thanks |
good | Monday the 21st May 2012 at 13:06 Brian was extremely knowledgeable & helpful - a pleasure to deal with! |
good | Monday the 21st May 2012 at 12:41 Simon was extremely helpful and went out of his way to solve my query. |
good | Monday the 21st May 2012 at 11:21 very helpfull |
good | Monday the 21st May 2012 at 09:22 Very Fast Response to my enquiry Very prompt services Overall Excellent |
good | Monday the 21st May 2012 at 08:44 Derek as always communicated the Paxton products to our team in an effective, easy to understand way. He also went out his way to work round our very busy schedule. Good meeting with future training comitment from both sides. |
good | Monday the 21st May 2012 at 08:37 Thx for the excellent demo. To bad we couldn't see the IOS applications live. |
good | Sunday the 20th May 2012 at 13:04 I was interested in the new 2 way video intercom system.Unfortunately it wasn't vandal proof, i was surprised to see that the call button was a bell,this is used in lifts as an alarm button. This could be confusing to the user and the description on the display was very small. I thought that the green paxton symbol would be a better choice of call button.I quote paxton kit regularly and this product would of been an ideal solution to me using other kits,instead of using 2 key fobs. Hopefully this will be modified in the future . |
good | Sunday the 20th May 2012 at 00:03 Great technical back up ! On the ball ! I had a software issue , technical personal sorted the issue out in a few mins ! I would recommend PAXTON products due to the fact the technical staff are quick to answer your issues ! |
good | Saturday the 19th May 2012 at 16:34 I was very impressed with your stand and the quality of the people on it. They worked as a good team, everything was well laid out and I was very grateful for the help given. Thank you |
good | Saturday the 19th May 2012 at 08:59 very impressed. |
good | Saturday the 19th May 2012 at 03:03 As they say here in hillbilly land, purty good stuff. |
good | Friday the 18th May 2012 at 22:31 Enjoyed visiting Paxton hall at ifsec , the stall was good , busy and energetic . The new intercom is great to see developed and is a great addition to the range (need a vandal cover ASAP) . One of the busier stalls at ifsec and good to see Kevin dunne and Vincent Lockett sharing their depth of knowledge with such enthusiasm ,we will continue to sell Paxton with confidence in their products and back up . |
average | Friday the 18th May 2012 at 20:46 The person was polite, but he was more eger to talk about what he wanted then what l was interested in. My interest was axesscontrol not doorcontrol (calling) |
good | Friday the 18th May 2012 at 19:37 Excellent as always |
good | Friday the 18th May 2012 at 19:25 Ramon has excellent roduct knowledge. 1st class |
good | Friday the 18th May 2012 at 19:23 Excellent service with good sound advice |
good | Friday the 18th May 2012 at 19:00 You need a "great" catagory. Ruben was excellent. |
good | Friday the 18th May 2012 at 16:13 Customer Service Rep was patient, methodical and had an excellent knowledge of the product. Thanks for helping me out! |
good | Friday the 18th May 2012 at 14:04 Ramon did a great job talking me through all of the products and features that I wasn't aware of. Thanks very much |
good | Friday the 18th May 2012 at 13:35 Like always knowledge, support and look of everything from Paxton is among the best in this field. |
good | Friday the 18th May 2012 at 11:36 nick was very helpful and awsered alot of my questions |
good | Friday the 18th May 2012 at 10:11 Good service but not advised that when we updated the software that the doors would stop working, this causeed some problems. |
good | Friday the 18th May 2012 at 07:45 As always, great service and helpful advice. |
good | Friday the 18th May 2012 at 07:16 Instant help as usual! |
good | Friday the 18th May 2012 at 02:49 It was an interesting, informative class driven for experienced and novice installers alike. The hands on is truly the best way to find out if you understand the software and device installation. To simply see how easy it is to set up hardware and install users for the end consumer is a plus. The easiest software I have worked with! Jeff Kerns CRL |
good | Thursday the 17th May 2012 at 23:42 Friendly Guy. Some of the tech support fellas from other companies simply do not have the patience for their customers. Gave me the links to the information I needed and asked me to call back with any problems. Simply, a first class service. 10/10. |
good | Thursday the 17th May 2012 at 21:53 Excellent service and the problem is resolved. |
good | Thursday the 17th May 2012 at 19:57 Very good introduction to the new video entry, looking forward to it. |
good | Thursday the 17th May 2012 at 18:36 Better than good, one of the best customer focused companies which is so rare these days. Well don and thanks again paxton Obtained new product information which was clearly explained. |
good | Thursday the 17th May 2012 at 18:22 Great to meet some of the dedicated Paxton staff in the flesh at IFFSEC 2012 |
good | Thursday the 17th May 2012 at 17:34 Kevin, appreciate your time on Tuesday. As we usually use Paxton for access control it was good to see that its still the best out there. Kind regards, Stuart Adams |
good | Thursday the 17th May 2012 at 17:11 The service I received from Technical Support was excellent and a quotation was e.mailed back to me within the hour. I had tried to contact Derek Walker but he was at IFFSEC but give him credit, he was on the phone to me by return to see what he could do for me....service as usual ...excellent |
good | Thursday the 17th May 2012 at 16:54 Very professional and knowledgable tech. He had me up and running in short order. |
good | Thursday the 17th May 2012 at 14:57 Ramon is to get back to me with Texecom to assist setting up the integration |
good | Thursday the 17th May 2012 at 14:00 Ifsec. Demo of new equipment .. |
good | Thursday the 17th May 2012 at 13:51 Presentation of scheduled material was very good. I would have liked to see first-hand mounting hardware/methods for the various readers to evaluate each for our applications. |
good | Thursday the 17th May 2012 at 12:03 First 2 calls were good with same person, understood problem. Third call was to a different person who did not understand the problem I had and made suggestions and was adamant I carried them out even though the call with the first guy we ruled out the things he was suggesting |
good | Thursday the 17th May 2012 at 11:13 Spoke to Dave Castle and he was very helpful and a kit list was returned to me within minutes. Excellent!! |
good | Thursday the 17th May 2012 at 08:47 Derek detailed the new video entry system and detailed the release date. |
good | Thursday the 17th May 2012 at 06:59 Excellent product advice, v knowledgeable Thanks Shaun |
good | Thursday the 17th May 2012 at 06:25 Great service thanks |
good | Wednesday the 16th May 2012 at 19:59 Good as always :-) |
good | Wednesday the 16th May 2012 at 19:14 Really enjoyed the introduction to these products. Nice spacious room, with good work space. Clear instruction with easy to understand printouts for each item covered. Excellent hands on, easy to understand for anyone who is interested in these systems. Bowls of sweets, chocolate bars and selection of drinks also very handy. |
good | Wednesday the 16th May 2012 at 18:14 As usual, first class! |
good | Wednesday the 16th May 2012 at 18:14 to start with paxton net2 is my favorite access system i work with many systems and most have issues with customer support or glitches in hardware or software. my perspective is that paxton software has been developed using good solid and sound practices ie not exploiting loopholes in windows and shortcuts. client that i spoke to today is not happy with the front end of the wizard so can you improve search options and give the end user more selective options. if you would like to meet client please drop me a line and i will liase with them and put you in touch, this client does run lots of reports for there different departments ie who when etc for that department, they are right next to east croydon rail station so should be easy to get to. maybee this would benefit your company and mine and our client. many thanks as always jez sutton dont mind if you put my name on anything you publish |
good | Wednesday the 16th May 2012 at 17:30 I would say it was more than "Good" - in fact it was "Excellent"! Mr. Gerald Kissi is an incredibly professional person! |
good | Wednesday the 16th May 2012 at 16:39 Gareth gave an excellent service, perfect telephone manner and unbeleivably helpfull. Thanks for a great service. Its a shame that every manufactures staff are not as helpfull. Regards Dave Williams. |
good | Wednesday the 16th May 2012 at 16:16 Very pleasant and obliging |
good | Wednesday the 16th May 2012 at 15:47 Great looking new door entry product ! |
good | Wednesday the 16th May 2012 at 15:42 Very impressed with the technical sales actual practical knowledge of the products. |
good | Wednesday the 16th May 2012 at 15:29 Very Helpful guy credit to Paxton. Chris APG Systems, Norfolk. |
good | Wednesday the 16th May 2012 at 15:17 always superb, |
good | Wednesday the 16th May 2012 at 15:05 As always, a pleasure to communicate with. Thank you Gareth. |
good | Wednesday the 16th May 2012 at 14:44 Extremely complete and lucid demonstration. Impressed our client as much as me |
good | Wednesday the 16th May 2012 at 13:55 Very good demonstration of new door entry system |
good | Wednesday the 16th May 2012 at 13:49 Always informative to chat about the new products and see the Paxton troops at IFSEC. Have a good show. Entry system looks good and Net2 now includes door grouping... woo hoo!! Paul Stout, InCam |
good | Wednesday the 16th May 2012 at 12:37 Excellent service as always |
good | Wednesday the 16th May 2012 at 12:02 Service was excellent - the person I spoke to obviously had excellent product knowledge on the new PaxLock and was able to answer a number of questions on getting it to work in the way we wanted it to. |
good | Wednesday the 16th May 2012 at 10:45 very helpful and smiley |
good | Wednesday the 16th May 2012 at 10:44 Very friendly manner and extremely knowledgeable. |
good | Wednesday the 16th May 2012 at 10:38 Met with Anthony Searle and enjoyed the meeting and obtained all required information on Net 2 entry systems. Thanks |
good | Wednesday the 16th May 2012 at 09:40 Thanks for the frank discussion on the state of the industry. |
good | Wednesday the 16th May 2012 at 02:39 Very good and informative. Could use a typical component list for two door install in packet. Would recommend attendance. |
good | Tuesday the 15th May 2012 at 22:25 Scott was very professional in the presentation of the Paxton product. He is very people friendly. One of the best classes I've been to in a long while. Not a boring moment. Will,the guy from the Memphis area, was also very helpful in the workings of the product. Thanks for the info. Steve |
good | Tuesday the 15th May 2012 at 21:26 Very friendly and professional |
good | Tuesday the 15th May 2012 at 20:38 The presentation was informative and reenforced to our Security Committee why we wanted Paxton as our Access Control vendor in our school system. I look forward to your assistance in providing information for writing specs and former proposal. |
good | Tuesday the 15th May 2012 at 20:23 Great introduction to the new PoE audio video entry system, thanks and much appreciated |
good | Tuesday the 15th May 2012 at 20:15 Very helpful, thank you! |
good | Tuesday the 15th May 2012 at 19:48 Great Show, very impressed with the display on your stand. I really liked the new Door Entry System. Staff all very friendly and very knowledgeable as usual. Well Done Again Paxton, can't praise your company highly enough. A very satisfied Installer. |
good | Tuesday the 15th May 2012 at 17:30 As always, Kevin was of great assistance!! |
good | Tuesday the 15th May 2012 at 17:24 The technical help desk fully answered my enquiry in less than a minute. This enabled me to help the end user gather information from the excellent access control system. Our client has been in touch to thank us for the instant assistance we were able to provide. If only all help desks worked this well!! Many thanks from Adrian Vinyard, Assistant Director, Abel Alarm Co Ltd. |
good | Tuesday the 15th May 2012 at 16:39 Clear consise information on the newer products. Many Thanks |
good | Tuesday the 15th May 2012 at 16:24 Kevin was very helpful and extremely knowledgable on company products |
good | Tuesday the 15th May 2012 at 15:52 Excellent just what we needed look forward to the training course I will bringing along a few engineers. Regards Sam |
good | Tuesday the 15th May 2012 at 15:51 well done all sorted many thanks Paul |
good | Tuesday the 15th May 2012 at 14:25 excellent as always |
good | Tuesday the 15th May 2012 at 13:23 Excellent service thank you |
good | Tuesday the 15th May 2012 at 11:09 We are not a customer, we are manufacturers who occassionally need to support connecting your equipment into ours. (We make an interlock controller). It is probably easier for us to try to support the full system, as your systems are far more widely understood than our small volume systems, and to expect your tech support to get into our low volume systems is probably unreasonable. But the paying public still need the systems to work. Your standard interconnection details were all that I require. |
good | Tuesday the 15th May 2012 at 10:30 Excellent response. Found out all we needed to continue a relationship in a friendly and succinct meeting. Great products too |
good | Tuesday the 15th May 2012 at 10:12 very helpfull knew product inside and out i will put the system forard for our airport project |
good | Tuesday the 15th May 2012 at 09:43 As always the service from Paxton is exceptional. |
good | Tuesday the 15th May 2012 at 08:18 Nick was very helpful, and informative. He understood the needs of the specialist care market that we serve, and was able to assist with 2 specific projects that we are working on at the moment. The Paxton Access range looks to offer us an ideal solution for many of installations that we carry out. |
good | Monday the 14th May 2012 at 16:17 Excellent response every call, well done. |
good | Monday the 14th May 2012 at 15:43 Just returned from ifsec Paxton display & staff excellent well done to you all...! Fantastic new products really hope they go well. Peter. |
good | Monday the 14th May 2012 at 14:13 Excellent service. Extremely impressed. |
good | Monday the 14th May 2012 at 10:24 very friendly and helpful |
good | Sunday the 13th May 2012 at 20:21 Your response was perfect! You granted me access to download and transfer the Net2 software for a replacement computer, and the instructions you provided in your response were clear and worked perfectly. Software installation and data transfer were accomplished without a hitch. Thank you!! ...Bob Polakov |
good | Sunday the 13th May 2012 at 09:37 Grt service and tech support allways helpfull Keep up the grt work |
good | Saturday the 12th May 2012 at 12:09 very good introduction meeting and looking to move forward with the Paxton product range. Pete Jacobs Director |
good | Friday the 11th May 2012 at 19:59 Always polite and understanding to the smallest enquiry, brilliant service |
good | Friday the 11th May 2012 at 19:04 Paul Johnson was my contact on this occasion and like all previous assistance given, he was fantastic. Whoever answers my call can be assured that they have the 'office technical idiot' at the other end of telephone. Thankfully, they are always so patient. These guys are always so helpful. A real credit to their employer. We could not have solved our problems without their help. Thank you guys. Maureen Hill/Secretary/Basingstoke Conservative Club. |
good | Friday the 11th May 2012 at 17:28 As usual, you had the answer to our problem - many thanks |
good | Friday the 11th May 2012 at 16:43 very good demo.. |
good | Friday the 11th May 2012 at 15:56 Fantastic support team |
good | Friday the 11th May 2012 at 13:49 Excellent service as the lady I spoke to is a credit to your company, this is the second time i've placed an order and her effiecency is fantastic. I will definately use your company again. John Flanagan Newall Green High School Wythenshawe Manchester |
good | Friday the 11th May 2012 at 13:16 Speedy & accurate answer. Delighted there is a five year warranty, I'll have a happy customer now. |
good | Friday the 11th May 2012 at 12:32 Although I was very happy with the level of service received during my call, I am disappointed that the lead time for the parts has suddenly gone to 8 weeks. I have not had any prior notice of this which could well lead us to having stock shortages and being unable to fulfill our customers orders. |
good | Friday the 11th May 2012 at 11:26 Call answered promptly. Didn't get the chap's name but very professional + courteous. |
good | Friday the 11th May 2012 at 11:03 Dan, top man! Saved us time and money and very quick at responding. |
good | Friday the 11th May 2012 at 10:44 Hi. Thanks for the technical support.It was very helpful in diagnosing the fault. Regards Chris |
good | Friday the 11th May 2012 at 09:38 Exelent as always |
good | Friday the 11th May 2012 at 03:33 super quick and acurate as always... please add excllent survey response JH Las Vegas |
good | Thursday the 10th May 2012 at 22:33 Michelle was great. Provided good solid advice, answered those questions she could and refered those she was unsure of, all bar one of which was answered before the end of the session. Very impressed. She even managed to walk out with all the kit she walked in with :( ;) |
good | Thursday the 10th May 2012 at 21:00 thanks again for your help in reinstalling the system after hard drive failure had to go through quite a few possesses but we got their in the end Allan M |
good | Thursday the 10th May 2012 at 17:10 Got the answer I was looking for, professional, and friendly as always. Thank you for your support, keep up the good work! |
good | Thursday the 10th May 2012 at 15:27 Great speedy service and helpful thanks |
good | Thursday the 10th May 2012 at 08:54 Oundle School has had a number of problems with the five Net2 plus units that have been installed within the campus. I would like to record my thanks to Chris Wrench, Dan, Kevin Jones and Andy Orwell for their efforts in resolving these issues. It is great to know that there is a company that will talk to the end user as well as the installer and that they will go out of their way to resolve any issues that may arise. Many thanks for your efforts and you can be certain that the current Paxton installation will not be the last. Once again many thanks Terry |
good | Wednesday the 9th May 2012 at 21:56 Committed sales person, pleasure to meet |
good | Wednesday the 9th May 2012 at 21:52 First class. So helpful. |
good | Wednesday the 9th May 2012 at 20:25 I am greatly pleased with tech support both in the US and UK. Any question I have asked has always been answered without a run around. Ruben Vogeler has been outstanding with any questions I have had and if he did not know then he was very good about interfacing with engineering to resolve the issue. Keep up the good work |
good | Wednesday the 9th May 2012 at 16:56 Excellent as usual |
good | Wednesday the 9th May 2012 at 16:49 Seems like a good product, and can't wait until we start doing the installation. However I would have liked a little more of the hands on training. Bill Marino Electrician US Postal Service |
good | Wednesday the 9th May 2012 at 15:20 We found the training exellent, content and level of training was perfect. We were also pleasently surprised with the list of products and the flexability provided within the software. We are looking forward to the new products coming out in the near future. Michelle was more than happy to answer all questions asked. Best Regards, Xtreme Business Solutions |
good | Wednesday the 9th May 2012 at 11:04 GREAT SERVICE! |
good | Wednesday the 9th May 2012 at 10:08 Very impressed with speedy response, received what i asked for within 5 minutes and the guy knew my number and email without me informing him! |
good | Tuesday the 8th May 2012 at 21:31 It may have only been a simple enquiry, but it was all I needed to inform the client when I had no access to the website for an answer, really appreciated. |
good | Tuesday the 8th May 2012 at 18:30 easy explanation, thanks |
good | Tuesday the 8th May 2012 at 16:23 thanks for your help! |
good | Tuesday the 8th May 2012 at 15:15 Thank you for meeting with me. We are pleased with what we have seen so far and look forward to meeting with Fred Collier and further discuss the possibilities. Sincerely. |
good | Tuesday the 8th May 2012 at 14:37 Called today re switching application to new computer. Dan could not have been more helpful. Alan Rankin Secretary Stirling Golf Club |
good | Tuesday the 8th May 2012 at 14:28 Excellent service. I don't need to call Paxton very often (my latest call concerned an upgrade) but I always find their service second to none. Well done Paxton and particularly to Anrew on this occasion. Lawrence, Facilities Manager at Oxfordshire Primary Care Trust. |
good | Tuesday the 8th May 2012 at 14:12 Very helpful and efficient service. Your returns policy is excellent and eay to understand. |
good | Tuesday the 8th May 2012 at 12:04 I found the service exceptionally helpful. |
good | Tuesday the 8th May 2012 at 10:21 Very helpful. Willing to go out their way to help.. |
good | Tuesday the 8th May 2012 at 09:51 excellent service. |
good | Sunday the 6th May 2012 at 20:52 very helpful and polite |
good | Saturday the 5th May 2012 at 09:56 Called late Friday afternoon and pleased to find someone there who was very helpful and willing to assist with my queries. |
good | Friday the 4th May 2012 at 17:56 Great help..! boys were friendly put up with my stupid arse and got it sorted in no time afterwards.. Many thanks Ryan Something Secure Ltd. |
good | Friday the 4th May 2012 at 15:57 Your service and products are as excellent as ever. Thank you. |
good | Friday the 4th May 2012 at 15:50 Still as ever the best customer service I deal with on a day to day basis, can not fault Paxton. Lee Taylor, Taylors Security Solutions Ltd |
good | Friday the 4th May 2012 at 14:57 Yet again excellent service and prompt in providing follow up call/action. |
good | Friday the 4th May 2012 at 14:57 Had a problem with our system and the advice and service we received to rectify this was excellent. Thank you for all your assistance! |
good | Friday the 4th May 2012 at 13:11 Training session was very good and infomative. |
good | Friday the 4th May 2012 at 12:31 Fast and proffessional service, excellent. |
good | Friday the 4th May 2012 at 11:41 The Paxton Support team were a pleasure to deal with. Professional, clear and concise - excellent service and quick resolution. A credit to the brand. |
good | Friday the 4th May 2012 at 10:59 As always your service is second to none Thanks. |
good | Friday the 4th May 2012 at 05:48 Excited to install this system looks to be very simple to install and trouble shoot |
good | Thursday the 3rd May 2012 at 19:44 Great service. |
good | Thursday the 3rd May 2012 at 19:05 Ray and Gary provided an excellent informational and traing session for myself and sales staff. |
good | Thursday the 3rd May 2012 at 16:20 Andy Waller led the course at our offices. His enthusiasm and product knowledge were both exceptional. I would recommend this course. It is succinct, straight forward and very interesting. |
good | Thursday the 3rd May 2012 at 15:56 Great service as usual |
good | Thursday the 3rd May 2012 at 15:55 Very helpful, got exactly what I needed within minutes of calling. Thank you. |
good | Thursday the 3rd May 2012 at 15:47 Ray did a great job presenting paxton. |
good | Thursday the 3rd May 2012 at 15:44 Excellent response time to an installation question I had. |
good | Thursday the 3rd May 2012 at 15:20 ray was a great presenter |
good | Thursday the 3rd May 2012 at 14:31 Very helpful and gave an immediate response to our enquiry |
good | Thursday the 3rd May 2012 at 12:58 Helpful as always |
good | Thursday the 3rd May 2012 at 11:23 Perfect as always |
good | Thursday the 3rd May 2012 at 10:48 The operator answered the call promptly, listened to the background information then talked me through the solution - the whole call and satisfactory outcome was achieved without delay. |
good | Wednesday the 2nd May 2012 at 19:04 Thank you for your very useful help which resolved the problem fully. |
good | Wednesday the 2nd May 2012 at 16:49 Nice friendly and direct assistance |
good | Wednesday the 2nd May 2012 at 16:44 Ray presented a great intoruction to Paxton's features and benefits in a method that left very few doubts in my mind what a well thought out access ciontrol system this is. |
good | Wednesday the 2nd May 2012 at 16:30 Very informative and what appears to be a very user friendly ssytem |
good | Wednesday the 2nd May 2012 at 15:55 I liked the information provide, it was simple and to the point. Gave good comparisons to competitors. |
good | Wednesday the 2nd May 2012 at 11:23 Very happy, all my questons were satisfactorily answered immediately. Could not be better. |
good | Wednesday the 2nd May 2012 at 10:16 excellent as usual |
good | Wednesday the 2nd May 2012 at 08:47 as always, 1st class service and response, the best of all our suppliers. |
good | Tuesday the 1st May 2012 at 22:35 No section for excellent? |
good | Tuesday the 1st May 2012 at 21:48 I called Devon on his cell phone after our training on a upcoming project. He answered the phone and came up with a resolution that was helpful for me and my client. Made a great first impression... |
good | Tuesday the 1st May 2012 at 21:38 Great company support!!! |
good | Tuesday the 1st May 2012 at 19:27 The best 6 hrs I have ever spent. |
good | Tuesday the 1st May 2012 at 17:19 Friendly and helpful staff. Gave me the right answer straight away. One of the few companies out there who really know their product. Can't ask for more! |
good | Tuesday the 1st May 2012 at 17:04 Very interesting an imformative presentation. Andy answered all our questions and queries and was very patient when we took time over them. |
good | Tuesday the 1st May 2012 at 15:55 Spot on with the advice, they knew about the issue straight away and dealt with it accordingly |
good | Tuesday the 1st May 2012 at 14:26 Turns out we need a software update but as the product isn't freely available to download from your website we have to go back to our reseller which is annoying. |
good | Tuesday the 1st May 2012 at 12:55 Extremely helpful |
good | Tuesday the 1st May 2012 at 11:38 Can't catch you guys out! |
good | Tuesday the 1st May 2012 at 11:04 Great as always - I was even given the part number I needed to order I did have to wait 5 rings for an answer though :( LOL |
good | Tuesday the 1st May 2012 at 11:01 I contacted tech support on advice on how to upgrade to a version of the Net2 software that supports Win7 the person I spoke to provided excellent help and and was very knowledgeable. Many Thanks, Steve. |
good | Tuesday the 1st May 2012 at 10:03 Our upgrade from 4.17 to 4.23, and subsequent migration to a dedicated server, was as smooth as we could have hoped for. Kevin's onsite support was invaluable as he was able to troubleshoot issues arising immediately. His product knowledge is excellent. Getting everything done in one day without any disruption of service was really appreciated. |