Our promise

We are committed to supporting our installers and customers by being straightforward to work with. This is why we offer free installer training, a world-class Technical Support team, a five-year guarantee and a simple returns process.

Free installer training

We offer practical training for installers across our complete range of access control, wireless and door entry products. Sessions are designed to provide you with the knowledge needed to install our products with confidence.

  • Ensure accurate installation
  • Reduce time on site
  • Learn new skills to grow your business

 

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Industry leading Technical Support

Call Paxton and you will be put straight through to a member of our Technical Support team, based at Paxton House, Brighton. We are available from 7am-7pm Monday-Friday, and 9am- 1pm on Saturdays.

Call: 01273 811011

Email: support@paxton.co.uk

Skype: paxton.support
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5-year guarantee

We are committed to helping our installers and customers by being straightforward to work with. This is why our products are guaranteed for five years from the date of manufacture.

 

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Simple 3 step returns process

 

Call us if a problem arises on site. Technical Support will help you troubleshoot the issue.

Call: 01273 811011

 

If the issue cannot be resolved, you will be supplied with a returns number.

 

Within 30 days you can either:

a. Return to your distributor for a replacement or credit

b. Send the product back to Paxton with the returns number for a replacement