Our promise

At Paxton, we are committed to supporting our dealers and customers by being easy to work with. This is why we invest in our free dealer training workshops, world-class Customer Support team, 5-year warranty, and simple returns process.

Free dealer training

We offer practical training for dealers across our complete range of access control, wireless and door entry products. Sessions are designed to provide you with the essential knowledge needed to install Paxton products efficiently with confidence.

  • Ensure accurate installation
  • Reduce time on site
  • Learn new skills to grow your business


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Industry leading Customer Support

Call Paxton and you will be connected to a member of our expert Customer Support team, based in Greenville, South Carolina. Our friendly team is available from 8am-7pm (ET) Monday-Friday.

Call: 877.438.7298

Email: supportUS@paxton-access.com

Skype: USAPaxton.support

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5-year warranty

We are committed to helping our dealers and customers by being easy to work with, this is why our products are under warranty for five years from the date of shipping.


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Simple 3 step returns process


Call into Support if a problem arises on site, our Customer Support team will help you troubleshoot the issue.

Call: 877.438.7298


If the issue cannot be solved, you will be supplied with a returns number.


Within 30 days please return to your distributor for a replacement.