Our promise

At Paxton we are committed to supporting our installers and customers by being straightforward to work with. This is why we invest in our free installer training workshops, world-class Technical Support team, 5-year guarantee and simple returns process.

Free installer training

We offer practical training for installers across our complete range of access control, wireless and door entry products. Sessions are designed to provide you with the essential knowledge needed to install Paxton products efficiently with confidence.

  • Ensure accurate installation
  • Reduce time on site
  • Learn new skills to grow your business


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Industry leading Technical Support

Call Paxton and you will be put straight through to a member of our expert Technical Support team. Our friendly team are available from 7am-7pm (GMT) Monday-Friday, and 9am- 1pm (GMT) on Saturdays.

Call: +27 (0)21 4276691

Email: support@paxtonaccess.co.za

Skype: paxton.support

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5-year guarantee

We are committed to helping our installers and customers by being straightforward to work with, this is why our products are guaranteed for five years from the date of shipping

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Simple 3 step returns process


Call into Support if a problem arises on site, our Technical Support will help you troubleshoot the issue.

Call: +27 (0)21 4276691


If the issue cannot be solved, you will be supplied with a returns number.


Within 30 days please return to your distributor for a replacement.