Contact us
Support available. (GST)
11am to 11pm Monday to Friday
1pm to 5pm Saturday
Holiday hours:
Wednesday, December 24: 11am-7pm
Thursday, December 25: Closed
Friday, December 26th: Closed
Monday, December 29: 1pm-9pm
Tuesday, December 30: 1pm-9pm
Wednesday, December 31: 1pm-9pm
Thursday, January 1: Closed
Normal hours resume on Friday, January 2
Our Support team is now available via webchat, to give you even more ways to reach us!
Webchat is the best channel if you have a quick question about a product or where to find something on the website. If you need more in-depth technical support, please give us a call so the team can best support you with your query.
We take your privacy seriously and will only use your information for the purpose of your query.
Paxton 5-year guarantee and simple returns policy
We offer a five-year guarantee on all our products. If a problem arises, follow these three simple steps and we will get your return sorted:
- Call into Technical Support if a problem arises on site, Support will then troubleshoot the issue.
- If the issue cannot be solved, you will be supplied with a returns number.
- Within 30 days you can either:
- Return to your distributor for an exchange or credit
- Send the product directly to Paxton with the returns number for an exchange
