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Office 101-5, Operations Centre, Dubai Silicon Oasis, United Arab Emirates

Our Support team is now available via live chat, to give you even more ways to reach us!

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Paxton 5-year guarantee and simple returns policy



We offer a five-year guarantee on all our products. If a problem arises, follow these three simple steps and we will get your return sorted:

  1. Call into Technical Support if a problem arises on site, Support will then troubleshoot the issue.
  2. If the issue cannot be solved, you will be supplied with a returns number.
  3. Within 30 days you can either:
  • Return to your distributor for an exchange or credit
  • Send the product directly to Paxton with the returns number for an exchange


5-year guarantee

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